Bright House Cleaning Service

★★★☆☆
33.7083 -117.779
Map and Directions to Bright Cleaning Svc

949-857-2647

4200 Trabuco Rd. Suite 217

Irvine, CA

92620

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About Bright House Cleaning Service

Personal Services

Personal Services
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I really hate to give bad reviews, but it's so warranted here. Both the company owner and the cleaning staff are really not good. When I first talked to them to schedule an appointment, I told them it had to be in the am b/c my 2-year-old twins nap in the afternoon. I scheduled the cleaning for 10 am. The first appt. was fine. For the second appt., they called the day before to confirm and left a msg. that they'd be there at 10 am tomorrow. Great. Sometime that evening, they called and left a msg. that they'd come at noon. I called first thing in the am to say that wouldn't work. They said I needed to give them 24 hrs. notice of any changes to my appt. and that I would be charged for the cleaning. I said, "But you're the one who changed it, and it doesn't work for me." They said, "Well, why do we have in our computer that we can come between 10 and 12?" I said, "I don't know. I'm not responsible for what's in your computer." And I told them again that it needs to be in the morning. So when I told them not to come back at all (I should have just stuck with it then), they said they wouldn't charge me just this once for changing w/o 24 hrs. notice. The next time, again they confirmed for 10 am the next day. And they didn't show up until 11:15. I had left the house by then, so when the owner called me to say, "Where are you?" I told him I had to go, I wasn't waiting around all day. He said, "We told you we'd be there b/tw 10 and 11, so we were only 15 minutes late." That was just a total lie. So rude. Also, they say they'll vacuum your furniture once a month. I asked them to do it, and when they left, I saw that it wasn't done. When I asked them the next time and said that I didn't think it was done before, they said that's how they do it. They just vacuum the top of the pillows. They don't go behind or under the cushions. And that's a service they do 1x/month? I had two teams on two different days, and the cleaning staff was just not good.

1
★☆☆☆☆

I really hate to give bad reviews, but it's so warranted here. Both the company owner and the cleaning staff are really not good. When I first talked to them to schedule an appointment, I told them it had to be in the am b/c my 2-year-old twins nap in the afternoon. I scheduled the cleaning for 10 am. The first appt. was fine. For the second appt., they called the day before to confirm and left a msg. that they'd be there at 10 am tomorrow. Great. Sometime that evening, they called and left a msg. that they'd come at noon. I called first thing in the am to say that wouldn't work. They said I needed to give them 24 hrs. notice of any changes to my appt. and that I would be charged for the cleaning. I said, "But you're the one who changed it, and it doesn't work for me." They said, "Well, why do we have in our computer that we can come between 10 and 12?" I said, "I don't know. I'm not responsible for what's in your computer." And I told them again that it needs to be in the morning. So when I told them not to come back at all (I should have just stuck with it then), they said they wouldn't charge me just this once for changing w/o 24 hrs. notice. The next time, again they confirmed for 10 am the next day. And they didn't show up until 11:15. I had left the house by then, so when the owner called me to say, "Where are you?" I told him I had to go, I wasn't waiting around all day. He said, "We told you we'd be there b/tw 10 and 11, so we were only 15 minutes late." That was just a total lie. So rude. Also, they say they'll vacuum your furniture once a month. I asked them to do it, and when they left, I saw that it wasn't done. When I asked them the next time and said that I didn't think it was done before, they said that's how they do it. They just vacuum the top of the pillows. They don't go behind or under the cushions. And that's a service they do 1x/month? I had two teams on two different days, and the cleaning staff was just not good.

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Bright House Cleaning Service has done apartment cleaning for me on several occasions, and has always done a very good job. They show up when they are supposed to, they do a thorough job and charge reasonable fees.

4
★★★★☆

Bright House Cleaning Service has done apartment cleaning for me on several occasions, and has always done a very good job. They show up when they are supposed to, they do a thorough job and charge reasonable fees.

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Message from Bright House Cleaning Service

Bright House Cleaning Service would like to welcome you as a new customer to our firm. We know that you will be extremely satisfied with our line of products and the service we provide to our customers. We are providing a best quality European style House cleaning for almost 20 years. In this time we provide service for many happy Costumers; many have been with us since the beginning.



We are based out of Irvine, California and service all of the Orange County and surrounding area. We have provided high quality European-style house cleaning for nearly 20 years. We pride ourselves on having an unparalleled client retention rate and being recognized as "best in class" in our industry. We are confident that you'll be extremely satisfied with our service. Give us a call at (949) 857-2647.



Our Services Include: European-Style House Cleaning Window Cleaning Carpet Cleaning Stain Removal Tile & Grout Steam Cleaning Floor Stripping & Maintenance After Party/Event Clean Up Rental Property Maintenance Commercial/Office Cleaning Other Cleaning Services



Frequently Asked Questions: Do you clean baseboards? Yes we do. Wiping baseboards is included on your first cleaning service and after we maintain them by dusting. What should I do to not forget my cleaning day? Our CSR will give a call or leave you a massage to confirm the hour day before your service. What's going to happened if I have a complaint? All complaints and concerns should be known reported within 24h of the day your cleaning services are done.

More about Bright House Cleaning Service

Window Cleaning Carpet Cleaning Stain Removal Tile & Grout Steam Cleaning Floor Stripping & Maintenance After Party/Event Clean Up Rental Property Maintenance Commercial/Office Cleaning

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