Vivace Restaurant

I've been here twice now, and this restaurant is a great place for lunch or dinner. The food is very tasty, and the people are nice; felt very taken care of here, lots of smiles and attentive service. Would reccomend it to anyone

I love this restaurant. It is our favorite. Excellent Italian food on a frequently changing menu. An excellent wine list. Wonderful, upscale atmosphere. We've nearly always found the service to be excellent, although about 10% of the time, when it is really busy, the service is sometimes a little spotty. And the owner is very nice. He recognizes us as regular patrons and always goes out of his way to make us feel special.

While I must admit that Vivace has great, authentic food, I must give it an average rating due to the horrible service I have received over and over again (the worst I have ever received). Making a reservation at this restaurant is pointless, due to the fact that the manager purposely overbooks every night. Therefore, even when making a reservation, you must wait on an average of 45 minutes to an hour to get seated. Once seated, it is so overcrowded that the waiter barely has time to take your order and cant hear you over the noise. So fed up, I wrote a letter of complaint to the manager, which was completely ignored. The food isn't good enough to outweigh the terrible service, which I believe is due to an unethical and greedy manager who only cares about customer traffic. I will never go back again.

I have to admit that Vivace is my favorite place to dine in the Pennisula. The ambience and atmosphere are perfect for a nice dinner with close friends or a romantic rendevous. The food is impeccable, and top notch.

However, I recommend making reservations and arriving early or on-time. The place is always packed...and there is no argument the food and ambience are the biggest reasons why. The service is spotty though, there are some nights I've gone where the service is incredible, and other nights it will take forever to flag down a waiter. Hopefully they resolve this issue soon, because I'm sure they could seat their reservations more promptly if the customers who are eating are serviced properly.

My wife and I made a reservation, arrived early, checked in and waited at the bar. Fifteen minutes after our reservation time, I asked how much longer it would be before we would get seated and were told "a few more minutes." After a few more of these back-and-forths, during which we ALWAYS had to ask (even though we were literally 5 feet from the reception desk), I asked to speak with the manager...who seated us shortly thereafter. By the time we were seated, it was nearly 1.5 hours after our reservation time! Why bother giving out a reservation time?!?

Never again.