Big O Tires

★★★★☆
  • 9216 Greenback Lane

    Orangevale, CA 95662

    Map & Directions
  • 916-988-4527

About Big O Tires

Hours
Mon-Fri 7am-8pm ; Sat 7am-7pm ; Sun 9am-6pm ; Open Holidays

Automotive

Automotive
More choices in Orangevale:
Resultset_next

OK Tire Store

4715 Auburn Blvd Sacramento, CA

Resultset_next

Duncan's Automotive

7366 Auburn Blvd 3 Citrus Heights, CA

4.0 3
Hi! Sign in to let us know how Big O Tires was?
Write a Review
.

We have been taking both of our vehicles to the Orangevale location of Big O Tires for the past 7 years. Their service has always been great and consistent. They are quick to recommend other maintenance items needing repair which, to me, means two things. 1) They are checking everything and 2) They are concerned for my safety on the road. They always give me a choice to repair or not to repair.

5
★★★★★

We have been taking both of our vehicles to the Orangevale location of Big O Tires for the past 7 years. Their service has always been great and consistent. They are quick to recommend other maintenance items needing repair which, to me, means two things. 1) They are checking everything and 2) They are concerned for my safety on the road. They always give me a choice to repair or not to repair.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Having taken two pick-ups and a Lexus Sedan there a few times, we realized they were 'over-aggressive' in pushing products/services that may not have been necessary. At the same time, they ignored standard procedures in servicing. When I took my pick-up in to have the tires "rotated and balanced" (a pretty standard procedure for a tire shop, right?) they neglected to balance the tires. Only after the truck had left the shop and I questioned them did they offer to take the truck back in and balance the tires. I also took it in for a standard "Oil Change and Lubrication". They changed the oil, but neglected to lubricate the only two Zerk fittings I have on the front end of the truck. I feel their failure to balance tires and lubricate is not accidental. If the tires and front end wear out, it only assures them more business. While they ignore routine maintenance that we paid for, they are quick to point out and "push" items that may or may not need be done, ie: Air Filters/Transmission Flushes/Struts, etc. The antenna our our Lexus had been broken for quite some time, but stayed retracted most of the way in the shroud. When we returned to pick-up the Lexus, it was dangling wildly out of the shroud on the outside of the fender. The only way that could have happened is if someone intentionally pulled it out and left it to dangle there. When we looked at the invoice, we noticed that someone had written down "Broken Antenna". No, we did not ask them to fix it. In my opinion, this company is all about making as much money as possible, whether they do it ethically or not. I wrote the national corporate offices of Big O and they said they do not want customers treated the way we were, and that they will contact the Orangevale store. There are too many other honest and qualified tire stores to go to. In all honesty, I would not take my car or truck to them again even if they offered a free oil change....it would NOT be free in the long run.

2
★★☆☆☆

Having taken two pick-ups and a Lexus Sedan there a few times, we realized they were 'over-aggressive' in pushing products/services that may not have been necessary. At the same time, they ignored standard procedures in servicing. When I took my pick-up in to have the tires "rotated and balanced" (a pretty standard procedure for a tire shop, right?) they neglected to balance the tires. Only after the truck had left the shop and I questioned them did they offer to take the truck back in and balance the tires. I also took it in for a standard "Oil Change and Lubrication". They changed the oil, but neglected to lubricate the only two Zerk fittings I have on the front end of the truck. I feel their failure to balance tires and lubricate is not accidental. If the tires and front end wear out, it only assures them more business. While they ignore routine maintenance that we paid for, they are quick to point out and "push" items that may or may not need be done, ie: Air Filters/Transmission Flushes/Struts, etc. The antenna our our Lexus had been broken for quite some time, but stayed retracted most of the way in the shroud. When we returned to pick-up the Lexus, it was dangling wildly out of the shroud on the outside of the fender. The only way that could have happened is if someone intentionally pulled it out and left it to dangle there. When we looked at the invoice, we noticed that someone had written down "Broken Antenna". No, we did not ask them to fix it. In my opinion, this company is all about making as much money as possible, whether they do it ethically or not. I wrote the national corporate offices of Big O and they said they do not want customers treated the way we were, and that they will contact the Orangevale store. There are too many other honest and qualified tire stores to go to. In all honesty, I would not take my car or truck to them again even if they offered a free oil change....it would NOT be free in the long run.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

These guys are great, very fast a friendly service. The techs are always very friendly and helpful. The sales people are usually pretty good. Never had to wait long for any of my repairs.

PROS: good service very friendly
CONS:

5
★★★★★

These guys are great, very fast a friendly service. The techs are always very friendly and helpful. The sales people are usually pretty good. Never had to wait long for any of my repairs.

PROS: good service very friendly
CONS:

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Big O Tires

The Team You Trust -- Big O Tires is the largest independent new tire and auto services operation in North America. Big O offers their complete line of branded tires & car products for passenger, light truck & RV vehicles. -- Big O Tires, Michelin, Goodyear, BF Goodrich, Yokohama, Uniroyal, Cooper, Falken, Continental, Fulda, Shell, Pennzoil, Exide, American Racing Wheels, Falken Wheels, Hankook, Nankang, General Tire

More about Big O Tires

Tires, Auto Services, Alignments, Wheels, Brake Service, Shocks & Struts, Suspension & Front End Repair, Oil & Filter Changes, Batteries, Fluid Maintenance Services, lifts, wheel bearing and other undercar services.

 

Wait, you're the expert.

If you've been to or used Big O Tires, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review