Western Oil

★☆☆☆☆
  • 3309 W Olympic Blvd

    Los Angeles, CA 90019

    Map & Directions
  • 323-737-7738

Automotive

Automotive
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i went to fill my tank and once it was done, i pulled off the nozzle only to find 4 ft of the hose attached to it drop to the ground. gas was gushing out from above me all over me and my car. i looked up and the hose had looked like it had been neatly unscrewed at the top. the employees that were outside chitchatting panicked and ran inside to manually shut off the pump.
my face was burning from the gasoline. when i went inside drenched in gasoline to ask to be reimbursed for the portion charged to my credit card that didn't go in my gas tank, the cashier just said "well, we don't know at what point the hose fell off"

i eventually had to call corporate to file a claim but am still perturbed at the fact they were so rude given the situation. They didn't even offer to file a claim themselves and tried to brush me off.

0
★☆☆☆☆

i went to fill my tank and once it was done, i pulled off the nozzle only to find 4 ft of the hose attached to it drop to the ground. gas was gushing out from above me all over me and my car. i looked up and the hose had looked like it had been neatly unscrewed at the top. the employees that were outside chitchatting panicked and ran inside to manually shut off the pump.
my face was burning from the gasoline. when i went inside drenched in gasoline to ask to be reimbursed for the portion charged to my credit card that didn't go in my gas tank, the cashier just said "well, we don't know at what point the hose fell off"

i eventually had to call corporate to file a claim but am still perturbed at the fact they were so rude given the situation. They didn't even offer to file a claim themselves and tried to brush me off.

Pros: convenient location

Cons: poor service, safety hazard, unprofessional, dishonest, unethical

 

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