Keyes Chevrolet

★★★☆☆
  • 5949 Van Nuys Blvd

    Van Nuys, CA 91401

    Map & Directions
  • 818-296-0206

About Keyes Chevrolet

Hours
Sun 10am-8pm, Mon-Sat 9am-9pm

Automotive

Automotive
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Keyes Acura moved down the street to a smaller building. This was my first time at the new location. I went to get an oil change and diagnostic. I've been going to Keyes Acura for over 5 years. Apparently, now that they have moved, all of the records from my past appointments are gone. It's great when you can take your car into a place and they know your maintenance history. I don't even know all of my maintenance history because I figured they would always have the files in their computers. So when they ask if this or that has been done to my car - I don't really know and apparently neither do they. That's really my only complaint. They still treated me well and had my car ready and clean in a few hours. But I have to say I'm a bit disappointed they lost all of my car's history.

1
★★☆☆☆

Keyes Acura moved down the street to a smaller building. This was my first time at the new location. I went to get an oil change and diagnostic. I've been going to Keyes Acura for over 5 years. Apparently, now that they have moved, all of the records from my past appointments are gone. It's great when you can take your car into a place and they know your maintenance history. I don't even know all of my maintenance history because I figured they would always have the files in their computers. So when they ask if this or that has been done to my car - I don't really know and apparently neither do they. That's really my only complaint. They still treated me well and had my car ready and clean in a few hours. But I have to say I'm a bit disappointed they lost all of my car's history.

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A LOT OF PEOPLE HAVE BEEN RIPPED OFF (INCLUDING MY OWN FAMILY )BY THESE BUNCH OF CHEATERS WHO OPERATE THAT DEALERSHIP.
I DID NOT MEET EVEN A DECENT PROFESSIONAL IN THAT DEALERSHIP WHEN I WAS TRYING TO GET A BRAND NEW TSX FOR MY COUSIN.

THEY WERE PLAYIN GAMES STARTING FROM THE GENERAL MANAGER ALL THE WAY DOWN THE RANKS OF SLUM PLACE.

0
★☆☆☆☆

A LOT OF PEOPLE HAVE BEEN RIPPED OFF (INCLUDING MY OWN FAMILY )BY THESE BUNCH OF CHEATERS WHO OPERATE THAT DEALERSHIP.
I DID NOT MEET EVEN A DECENT PROFESSIONAL IN THAT DEALERSHIP WHEN I WAS TRYING TO GET A BRAND NEW TSX FOR MY COUSIN.

THEY WERE PLAYIN GAMES STARTING FROM THE GENERAL MANAGER ALL THE WAY DOWN THE RANKS OF SLUM PLACE.

Pros: BEST NEWS EVER HEARD

Cons: DO NOT FEEL SORRY FOR THESE CROOKS

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I went to Santa Monica Acura first and was pushed around and treated poorly. I went to Keyes and was helped by Andrew and Ramin in the sales area and Peter in finance. All of them were amazing and I feel like I got a great deal and I know I was in the hands of good people!! Thank you to Ramin, Andrew and Peter for making my experience easy and painless!!!

2
★★★★★

I went to Santa Monica Acura first and was pushed around and treated poorly. I went to Keyes and was helped by Andrew and Ramin in the sales area and Peter in finance. All of them were amazing and I feel like I got a great deal and I know I was in the hands of good people!! Thank you to Ramin, Andrew and Peter for making my experience easy and painless!!!

Pros: easy to deal with, helpful and clear

Cons: Chase bank is annoying!

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We were looking to buy a TL and was searching for a good deal online. Sales people from Keyes emailed us and eventually we talked on the phone and got an incredible deal on a new car. However, when we came to pick up the car problems started. First they ran our credit report and said that our scores are not good enough and that they can not get a financing on the same terms we had agreed on the phone. Then they came back saying that they have connections at Acura financing and got us finance but we need to put more money down and payments would be higher and finally my husband got up and left. We realized that they never intended to honor the deal, just wanted to get us in hoping ones we are there we would not leave and since they were doing us "great favor" with our "bad" credit scores we would buy a car from them. Thanks god we did not buy that bs and left. We got great deal on a different dealership and got financed within 2 minuted of submission, without any favors or connections because in reality our credit score is good enough to qualify us for tier 1 credit. Thus, Keyes Acura are the worst lairs I had ever met. Avoid at all cost!!!!!!!!!

1
★☆☆☆☆

We were looking to buy a TL and was searching for a good deal online. Sales people from Keyes emailed us and eventually we talked on the phone and got an incredible deal on a new car. However, when we came to pick up the car problems started. First they ran our credit report and said that our scores are not good enough and that they can not get a financing on the same terms we had agreed on the phone. Then they came back saying that they have connections at Acura financing and got us finance but we need to put more money down and payments would be higher and finally my husband got up and left. We realized that they never intended to honor the deal, just wanted to get us in hoping ones we are there we would not leave and since they were doing us "great favor" with our "bad" credit scores we would buy a car from them. Thanks god we did not buy that bs and left. We got great deal on a different dealership and got financed within 2 minuted of submission, without any favors or connections because in reality our credit score is good enough to qualify us for tier 1 credit. Thus, Keyes Acura are the worst lairs I had ever met. Avoid at all cost!!!!!!!!!

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.

We were looking to buy a TL and was searching for a good deal online. Sales people from Keyes emailed us and eventually we talked on the phone and got an incredible deal on a new car. However, when we came to pick up the car problems started. First they ran our credit report and said that our scores are not good enough and that they can not get a financing on the same terms we had agreed on the phone. Then they came back saying that they have connections at Acura financing and got us finance but we need to put more money down and payments would be higher and finally my husband got up and left. We realized that they never intended to honor the deal, just wanted to get us in hoping ones we are there we would not leave and since they were doing us "great favor" with our "bad" credit scores we would buy a car from them. Thanks god we did not buy that bs and left. We got great deal on a different dealership and got financed within 2 minuted of submission, without any favors or connections because in reality our credit score is good enough to qualify us for tier 1 credit. Thus, Keyes Acura are the worst lairs I had ever met. Avoid at all cost!!!!!!!!!

0
★☆☆☆☆

We were looking to buy a TL and was searching for a good deal online. Sales people from Keyes emailed us and eventually we talked on the phone and got an incredible deal on a new car. However, when we came to pick up the car problems started. First they ran our credit report and said that our scores are not good enough and that they can not get a financing on the same terms we had agreed on the phone. Then they came back saying that they have connections at Acura financing and got us finance but we need to put more money down and payments would be higher and finally my husband got up and left. We realized that they never intended to honor the deal, just wanted to get us in hoping ones we are there we would not leave and since they were doing us "great favor" with our "bad" credit scores we would buy a car from them. Thanks god we did not buy that bs and left. We got great deal on a different dealership and got financed within 2 minuted of submission, without any favors or connections because in reality our credit score is good enough to qualify us for tier 1 credit. Thus, Keyes Acura are the worst lairs I had ever met. Avoid at all cost!!!!!!!!!

Pros: none

Cons: Dishonest and very pushy

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Looking back, we got into it with Ray more than was necessary, but he wasn't very professional - he yelled at us and escalated everything.

My wife contacted the general manager the next day, and he gave us an excellent price on the car and had it delivered to our house. It seems like the upper management is serious about keeping customers happy, but I'm not sure if this attitudes extends to all of the employees.

1
★★☆☆☆

Looking back, we got into it with Ray more than was necessary, but he wasn't very professional - he yelled at us and escalated everything.

My wife contacted the general manager the next day, and he gave us an excellent price on the car and had it delivered to our house. It seems like the upper management is serious about keeping customers happy, but I'm not sure if this attitudes extends to all of the employees.

Pros: General manager cared about keeping us happy

Cons: Ray Negahi the sales manager yells at customers

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I ordered a replacement mirror glass for my 1994 Acura Integra and Jason who picked up the phone processed my request and answered my questions within, I'd say, 40 seconds. Boom. Done. Pleasant, professional, fast, bright.

2
★★★★★

I ordered a replacement mirror glass for my 1994 Acura Integra and Jason who picked up the phone processed my request and answered my questions within, I'd say, 40 seconds. Boom. Done. Pleasant, professional, fast, bright.

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I have owned 2 Acuras in the past 12 years and so has my daughter. I have no doubt that I want to continue this trend! Keyes Acura is an obvious place to start looking as it is in the middle of the well-known Van Nuys auto district. They have a fair assortment of different models, but I was disappointed by the scarcity of pre-owned automobiles. I also was able to find very comparable automobiles for better prices at other dealerships in the area. The dealers are predictable, nice but aggressive. I will say that the lot is manuverable- cars are arranged in a logical fashion with all specs detailed on the sticker.

3
★★★☆☆

I have owned 2 Acuras in the past 12 years and so has my daughter. I have no doubt that I want to continue this trend! Keyes Acura is an obvious place to start looking as it is in the middle of the well-known Van Nuys auto district. They have a fair assortment of different models, but I was disappointed by the scarcity of pre-owned automobiles. I also was able to find very comparable automobiles for better prices at other dealerships in the area. The dealers are predictable, nice but aggressive. I will say that the lot is manuverable- cars are arranged in a logical fashion with all specs detailed on the sticker.

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.

Even though I waltzed in after hours, he took the time to answer my questions. He knew what the competitors were offering as well as Acura's package. I was taken aback, however, when he offered me a measly $2,000 for my 1997 Honda Prelude as a trade-in. This guy sure was a smooth talker. I actually walked out of the dealership with a brand new car!

4
★★★★☆

Even though I waltzed in after hours, he took the time to answer my questions. He knew what the competitors were offering as well as Acura's package. I was taken aback, however, when he offered me a measly $2,000 for my 1997 Honda Prelude as a trade-in. This guy sure was a smooth talker. I actually walked out of the dealership with a brand new car!

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.

I had a wonderful experience at this dealership. The first time I went into Keyes, I spoke with a salesperson who didn't hassle me at all. He let me test drive the car, asked me when i was looking to buy and gave me his card. I had just recently moved to LA and therefore was planning to buy a car soon. I didn't actually buy for 2mos but he never called me and harrassed me into buying one sooner. When the time came to buy the car, the negotiating took a bit of time but in the end we managed to meet in the middle (towards more my side) and work out a great deal. Their customer service is excellent and even though their inventory is low, they can find you the car. I would highly recommend going there to purchase the car. The salesperson's name was David Mills.

2
★★★★★

I had a wonderful experience at this dealership. The first time I went into Keyes, I spoke with a salesperson who didn't hassle me at all. He let me test drive the car, asked me when i was looking to buy and gave me his card. I had just recently moved to LA and therefore was planning to buy a car soon. I didn't actually buy for 2mos but he never called me and harrassed me into buying one sooner. When the time came to buy the car, the negotiating took a bit of time but in the end we managed to meet in the middle (towards more my side) and work out a great deal. Their customer service is excellent and even though their inventory is low, they can find you the car. I would highly recommend going there to purchase the car. The salesperson's name was David Mills.

Pros: Customer Service, No-hassle deals

Cons: Average inventory

 

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