A-1 Carpet Market

★★★☆☆
  • 3111 E Thousand Oaks Blvd Ste 1

    Thousand Oaks, CA 91362

    Map & Directions
  • 805-497-8575

About A-1 Carpet Market

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Home & Garden

Home & Garden
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3.0 5
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Received an add in the LA Times for granite $22.99 sq ft installed.\r
My wife and I stopped by at lunch 2 weeks ago and left the informationbecause the sales peson (Hema) was busy. They did not call us back so I called them and set up an

3
★★★★★

Received an add in the LA Times for granite $22.99 sq ft installed.\r
My wife and I stopped by at lunch 2 weeks ago and left the informationbecause the sales peson (Hema) was busy. They did not call us back so I called them and set up an

.

My girlfriend and I picked out a lovely carpet, and were told it had a face weight of 40 oz. A salesman from A1 came and measured our house, and we paid for everything up front and scheduled delivery for a Saturday morning. I got up early and spent the morning moving everything we own out of the house. The installation crew never showed up, and when we called A1 we discovered that they hadn't even ordered the carpet. We canceled the deal, and they promised us a refund. We've spent three weeks getting the run-around on the phone and in person, and we STILL don't have our refund.

1
★☆☆☆☆

My girlfriend and I picked out a lovely carpet, and were told it had a face weight of 40 oz. A salesman from A1 came and measured our house, and we paid for everything up front and scheduled delivery for a Saturday morning. I got up early and spent the morning moving everything we own out of the house. The installation crew never showed up, and when we called A1 we discovered that they hadn't even ordered the carpet. We canceled the deal, and they promised us a refund. We've spent three weeks getting the run-around on the phone and in person, and we STILL don't have our refund.

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This place is about as bad as it gets. Shoddy workmanship, hostile staff, terrible customer service. You have been warned.

1
★☆☆☆☆

This place is about as bad as it gets. Shoddy workmanship, hostile staff, terrible customer service. You have been warned.

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They were very friendly. Got things done quicky and with good worksmanship. We didn't want the tv promotion that they were offering, and they applied a cash discount to our purchase. Prices were very good and the men that came out to do the work were great.

Salesman showed us all the different types of carpets so we could understand the differences in quality.

I would definitely recommend this shop. We are so happy with our carpet!

2
★★★★☆

They were very friendly. Got things done quicky and with good worksmanship. We didn't want the tv promotion that they were offering, and they applied a cash discount to our purchase. Prices were very good and the men that came out to do the work were great.

Salesman showed us all the different types of carpets so we could understand the differences in quality.

I would definitely recommend this shop. We are so happy with our carpet!

Pros: Helpful, cost effective, and friendly

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The two main reasons we chose to carpet four different rooms with this business are 1. local business, and 2. promotion/sales ad. When compared to other ads, the cost of the carpeting appeared to be fair. But this place said we would get a free 24" TV/DVD/VCR all-in-one unit. We informed the salesman, Sam, that this was something we wanted. He told us that the TV unit would be available to us two weeks after installation of the carpet. We called two weeks after installation to check on the TV. Sam informed us that there were so many people interested in that offer, it would be another week or so. OK, long story short, carpet installed in August, TV received during the last week of March!! Both my husband and I had called and/or stopped into the store over 15 times during that period. We even had a repair performed during that time (by the way, the repairmen were not nice, saying that we did not carpet that particular room with their business!).

1
★★★☆☆

The two main reasons we chose to carpet four different rooms with this business are 1. local business, and 2. promotion/sales ad. When compared to other ads, the cost of the carpeting appeared to be fair. But this place said we would get a free 24" TV/DVD/VCR all-in-one unit. We informed the salesman, Sam, that this was something we wanted. He told us that the TV unit would be available to us two weeks after installation of the carpet. We called two weeks after installation to check on the TV. Sam informed us that there were so many people interested in that offer, it would be another week or so. OK, long story short, carpet installed in August, TV received during the last week of March!! Both my husband and I had called and/or stopped into the store over 15 times during that period. We even had a repair performed during that time (by the way, the repairmen were not nice, saying that we did not carpet that particular room with their business!).

 

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