B & G Chem-Dry

★★★★★
Drier. Cleaner. Healthier.®
  • 2202 Judah St

    San Francisco, CA 94122

    Map & Directions
  • 415-657-0114

Personal Services

Personal Services
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Reliant Chem-Dry

2559 18th Ave San Francisco, CA

4.5 6
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I thought B&G had wonderful service and and top of the line performance. They took care of all my carpet needs and were very professional and courteous. I would recommend them with great confidence.

4
★★★★☆

I thought B&G had wonderful service and and top of the line performance. They took care of all my carpet needs and were very professional and courteous. I would recommend them with great confidence.

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Business Response:

Thanks for the review, Tahnee! We are glad that our carpet cleaning services could help and that you are pleased with the results. We hope to hear from you if you ever need our cleaning services again!
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I've had bad experiences with steam cleaners so I decided to try the Chem
Dry method. It was an emergency, as my cat decided to "mark his territory" on my wife's persian wool rug! In the past I used steam cleaners and had problems with it taking more than 2 days to dry and that's with the huge fans they left behind! I called a couple of chem dry's but either was put on hold too long, or they wanted to schedule me the next day (I needed this done NOW!). I called B&G chem dry and spoke to Greg and not only was I able to get the same day appointment, but he spent over ten minutes explaining the chem dry method and the pet urine removal treatment! When they showed up, they did a great job and didn't even charge me for carrying their equiptment up 3 flights of stairs(our elevator's out of service). I'll be using B&G from now on!

2
★★★★★

I've had bad experiences with steam cleaners so I decided to try the Chem
Dry method. It was an emergency, as my cat decided to "mark his territory" on my wife's persian wool rug! In the past I used steam cleaners and had problems with it taking more than 2 days to dry and that's with the huge fans they left behind! I called a couple of chem dry's but either was put on hold too long, or they wanted to schedule me the next day (I needed this done NOW!). I called B&G chem dry and spoke to Greg and not only was I able to get the same day appointment, but he spent over ten minutes explaining the chem dry method and the pet urine removal treatment! When they showed up, they did a great job and didn't even charge me for carrying their equiptment up 3 flights of stairs(our elevator's out of service). I'll be using B&G from now on!

Pros: same day appointments, on time, good prices, no bait and switch

Cons: none

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I called B&G Chem-Dry and asked for an estimate to clean my sofa and queen size mattress. I gave them the basic information so they could give me a good estimate, explaining my sofa was about 9' long and my mattress was a queen size and my puppy had an accident on it. He explained to me the mattress would cost around $60 for both sides to be cleaned and the sofa is about $15 per linear foot. He said the job should cost around $180/$190. I was fine with that price and scheduled an appointment to get my furniture cleaned.

The day of, the cleaning technician told me that my sofa was 10' and measured by his feet and said the sofa would actually be $150 then he told me my mattress would be around $200 because the pet urine needed to be treated. I mentioned that when I called for the estimate I told the guy on the phone the situation and couldn't understand how it went from $60 to $200. I understand that and estimate is not set in stone but I didn't think it would be almost $200 off. So I told him to just clean the sofa. Then he asked what can he do so he can clean the mattress, so I told him to honor the estimate. He agreed to do the work at $190, but would not give me the 10% off that I got from Citysearch. He cleaned my sofa and spent maybe 5-10 minutes cleaning my mattress (only one side of it) and said to me that it was not as bad as he thought it was going to be and did not need the additional Pet treatment, so he just did the basic cleaning done to the mattress. I said great, can I get the 10% off since it wasn't as bad as you originally thought and he said no because he was already losing so much money on this job.

I should get a written estimate and make sure I measure my furniture to be cleaned, because my sofa is actually 8' long, not 10'. I believe if a company is going to base their prices on the size of the pieces to be cleaned they should carry a tape measure.

I will not use B&G Chem-Dry again; I felt I was taken advantage of.

1
★★★☆☆

I called B&G Chem-Dry and asked for an estimate to clean my sofa and queen size mattress. I gave them the basic information so they could give me a good estimate, explaining my sofa was about 9' long and my mattress was a queen size and my puppy had an accident on it. He explained to me the mattress would cost around $60 for both sides to be cleaned and the sofa is about $15 per linear foot. He said the job should cost around $180/$190. I was fine with that price and scheduled an appointment to get my furniture cleaned.

The day of, the cleaning technician told me that my sofa was 10' and measured by his feet and said the sofa would actually be $150 then he told me my mattress would be around $200 because the pet urine needed to be treated. I mentioned that when I called for the estimate I told the guy on the phone the situation and couldn't understand how it went from $60 to $200. I understand that and estimate is not set in stone but I didn't think it would be almost $200 off. So I told him to just clean the sofa. Then he asked what can he do so he can clean the mattress, so I told him to honor the estimate. He agreed to do the work at $190, but would not give me the 10% off that I got from Citysearch. He cleaned my sofa and spent maybe 5-10 minutes cleaning my mattress (only one side of it) and said to me that it was not as bad as he thought it was going to be and did not need the additional Pet treatment, so he just did the basic cleaning done to the mattress. I said great, can I get the 10% off since it wasn't as bad as you originally thought and he said no because he was already losing so much money on this job.

I should get a written estimate and make sure I measure my furniture to be cleaned, because my sofa is actually 8' long, not 10'. I believe if a company is going to base their prices on the size of the pieces to be cleaned they should carry a tape measure.

I will not use B&G Chem-Dry again; I felt I was taken advantage of.

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I've used them twice. The first time was 15 months ago and B&G did a great job. On-time, fast and cleaned stairs well.

I used them again this month. Because of external factors, I had to change the appointment three times. B&G patiently followed my changes. In my mind, that shows the superior customer experience of this
fine company.

2
★★★★★

I've used them twice. The first time was 15 months ago and B&G did a great job. On-time, fast and cleaned stairs well.

I used them again this month. Because of external factors, I had to change the appointment three times. B&G patiently followed my changes. In my mind, that shows the superior customer experience of this
fine company.

.

What a pleasure to work with someone who takes as much pride in his work as I do in mine. My loveseat turned out to be a "problem child" that probably took at least twice as long to clean as a normal beast, but B&G didn't charge me a penny more than the original estimate. Results are great -- it looks like a new couch. I would hire B&G again in a flash.

2
★★★★★

What a pleasure to work with someone who takes as much pride in his work as I do in mine. My loveseat turned out to be a "problem child" that probably took at least twice as long to clean as a normal beast, but B&G didn't charge me a penny more than the original estimate. Results are great -- it looks like a new couch. I would hire B&G again in a flash.

Pros: Ethics, cost, pride of workmanship

Cons: It does take more than 1-2 hours to dry!

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I had a little trouble with the scheduling (owners email was down, etc.) so I would recommend calling to get info. They were professional, courteous and did a great job on our wall to wall carpets. Carpets looked great, so risidual smell and were dry within a few hours. The price was reasonable and I think a good value. Highly recommended.

2
★★★★★

I had a little trouble with the scheduling (owners email was down, etc.) so I would recommend calling to get info. They were professional, courteous and did a great job on our wall to wall carpets. Carpets looked great, so risidual smell and were dry within a few hours. The price was reasonable and I think a good value. Highly recommended.

Message from B & G Chem-Dry

Drier. Cleaner. Healthier.®

More about B & G Chem-Dry

If you haven't had your carpets cleaned in awhile, or ever, call B & G Chem-Dry today. Being a green certified carpet cleaning and upholstery cleaning company, we use techniques that allow a shorter drying times after being thoroughly cleaned with a gentle carbonation process. Give our technicians the chance to remove those stains you thought you would live with forever. After your cleaning you will enjoy the soft clean feel of a newly cleaned carpet. Our additional services include upholstery cleaning, area and oriental rug cleaning, commercial carpet cleaning, pet odor removal, stain removal, water damage restoration, and more. Call us or visit our website to learn more or to schedule your appointment today!

Editorial from

Upholstery and carpet-cleaning company uses fast-drying carbonating solution; also offers carpet protectant, disinfectant and pet urine and odor removal services.

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