Firestone Complete Auto Care

★★★☆☆
Whatever you drive, drive a Firestone
  • 11905 Ventura Blvd

    Studio City, CA 91604

    Map & Directions
  • 818-538-8836

About Firestone Complete Auto Care

Hours
Sunday 8:00 AM-6:00 PM, Monday 7:00 AM-7:00 PM, Tuesday 7:00 AM-7:00 PM, Wednesday 7:00 AM-7:00 PM, Thursday 7:00 AM-7:00 PM, Friday 7:00 AM-7:00 PM, Saturday 7:00 AM-6:00 PM
Reservations
Make A Reservation

Automotive

Automotive
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I came in, signed an agreement to pay for services based on my car's VIN number. Over an hour later, and after my car was on lift and taken apart, i was told they made a mistake and now want double the amount for the work. I left work early for this and it killed my whole day because i then was not able to get the service needed and could not go on my 150 mile drive! They conned me into agreeing to do my oil change there, only to bait and switch me after i had wasted over an hour. I don't think they expected me to tell them to put my car down and back together. They thought i would agree to paying double at that point. I have heard of this place doing it ALL the time but never thought it would happen to me for such a simple procedure. Shame on them. I called to complain to the regional HQ offices and have not received a reply from that manager OR the manager from the location either. Horrible customer service. I drive a lot and would need services every 3 months, but i will NOT be coming back, especially due to the bait and switch fraud being practiced here. For all i know, they are trained to be this shady. How can they make a mistake in the price if the invoice was based on MY VIN NUMBER, CAR YEAR and MODEL that automatically kicks out the right information and automatically spits out a price? What a joke!

0
★☆☆☆☆

I came in, signed an agreement to pay for services based on my car's VIN number. Over an hour later, and after my car was on lift and taken apart, i was told they made a mistake and now want double the amount for the work. I left work early for this and it killed my whole day because i then was not able to get the service needed and could not go on my 150 mile drive! They conned me into agreeing to do my oil change there, only to bait and switch me after i had wasted over an hour. I don't think they expected me to tell them to put my car down and back together. They thought i would agree to paying double at that point. I have heard of this place doing it ALL the time but never thought it would happen to me for such a simple procedure. Shame on them. I called to complain to the regional HQ offices and have not received a reply from that manager OR the manager from the location either. Horrible customer service. I drive a lot and would need services every 3 months, but i will NOT be coming back, especially due to the bait and switch fraud being practiced here. For all i know, they are trained to be this shady. How can they make a mistake in the price if the invoice was based on MY VIN NUMBER, CAR YEAR and MODEL that automatically kicks out the right information and automatically spits out a price? What a joke!

Pros: None, unless you enjoy wasting your time

Cons: Shady business practices, and bait and switchers

.

My car was making brake noise and I brought it in here. Eddie was great, turned out it is only brake dust and the did not tell me to get new brakes . I did the full service on the car and it turned out half of what the dealer wanted for the same service. Very happy.

2
★★★★★

My car was making brake noise and I brought it in here. Eddie was great, turned out it is only brake dust and the did not tell me to get new brakes . I did the full service on the car and it turned out half of what the dealer wanted for the same service. Very happy.

Pros: VERY HONEST

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Firestone has always been a pretty decent place to get tires. This is epecially true if you can afford those expensive high performance tires (no matter how badly you might want them.) The staff at Firestone are pretty friendly and seem to be honest. I needed four new tires and was able to get a respectable set for a very affordable price. They even rotated and balanced them for free! The nice things is you can alwasy find a great tire deal no matter when you go. Whenever I go the mechanics are great about either giving me discounts or throwing in a small service for free. And the good part is that they are a recognized chain so there is some security as far as your satisfaction with the work.

4
★★★★☆

Firestone has always been a pretty decent place to get tires. This is epecially true if you can afford those expensive high performance tires (no matter how badly you might want them.) The staff at Firestone are pretty friendly and seem to be honest. I needed four new tires and was able to get a respectable set for a very affordable price. They even rotated and balanced them for free! The nice things is you can alwasy find a great tire deal no matter when you go. Whenever I go the mechanics are great about either giving me discounts or throwing in a small service for free. And the good part is that they are a recognized chain so there is some security as far as your satisfaction with the work.

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