Thao Auto Repair

★★☆☆☆

About Thao Auto Repair

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  • Automotive Repair

Automotive

Automotive
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When Tony the owner from Thao he is very honest and respectfully with customers. Now I deal with Lee the son and he is very rude and dishonest. I stop taking my car to Thao because the son who taken over the shop is dishonest and over charge the customer. I would not recommend Thao Auto Repair or Smog Check. Number # 1 ripp off.

1
★☆☆☆☆

When Tony the owner from Thao he is very honest and respectfully with customers. Now I deal with Lee the son and he is very rude and dishonest. I stop taking my car to Thao because the son who taken over the shop is dishonest and over charge the customer. I would not recommend Thao Auto Repair or Smog Check. Number # 1 ripp off.

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I brought my car in for several issues. After they inspected it they told me I needed 4 major repairs that totaled over $1000.

When I questioned the manager about these ''necessary'' repairs, she changed her tune. She then told me incorrect information on one of the parts.

I refused some of this work that she demanded I do because I called other mechanics to verify.

She promised me a print-out of the test results and when I went to pay she said she no longer had it.

They did UNNECESSARY WORK and couldn't provide these claims with their diagnostic print-out, that they all of a sudden couldn't provide.

She also told me when I originally dropped my car off that she wouldn't charge me for part of the inspection. When I went to pay my bill this charge was on the invoice. She then said she never told me this.

*I highly recommend that you don't bring your car in for any repair work, in either of their two locations.

They are intentionally fraudulent, do unnecessary work, don't honor their advertised prices (see other reviews), and the work is sub-standard at best.

The manager woman at the Hillcrest location is very rude, intentionally deceptive, and has no respect for her customers.

*Here are some other links to other website reviews on Thao:

http://www.judysbook.com/members/17574/posts/2005/8/116220/

1
★☆☆☆☆

I brought my car in for several issues. After they inspected it they told me I needed 4 major repairs that totaled over $1000.

When I questioned the manager about these ''necessary'' repairs, she changed her tune. She then told me incorrect information on one of the parts.

I refused some of this work that she demanded I do because I called other mechanics to verify.

She promised me a print-out of the test results and when I went to pay she said she no longer had it.

They did UNNECESSARY WORK and couldn't provide these claims with their diagnostic print-out, that they all of a sudden couldn't provide.

She also told me when I originally dropped my car off that she wouldn't charge me for part of the inspection. When I went to pay my bill this charge was on the invoice. She then said she never told me this.

*I highly recommend that you don't bring your car in for any repair work, in either of their two locations.

They are intentionally fraudulent, do unnecessary work, don't honor their advertised prices (see other reviews), and the work is sub-standard at best.

The manager woman at the Hillcrest location is very rude, intentionally deceptive, and has no respect for her customers.

*Here are some other links to other website reviews on Thao:

http://www.judysbook.com/members/17574/posts/2005/8/116220/

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All in all, I would recommend Thao. However, the lady working there isn't the friendliest person, but then again she is always busy talking on the phone to customers and walking through the garages. The oil change price changes a lot, but it hovers around the upper teens. Two times, my husband had to go elsewhere because they were "out" of filters for Honda Accords, his car. An OK place for an oil change.

3
★★★☆☆

All in all, I would recommend Thao. However, the lady working there isn't the friendliest person, but then again she is always busy talking on the phone to customers and walking through the garages. The oil change price changes a lot, but it hovers around the upper teens. Two times, my husband had to go elsewhere because they were "out" of filters for Honda Accords, his car. An OK place for an oil change.

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