South Coast Screen & Glass

★★★☆☆
  • 26131 Avenida Aeropuerto Ste B

    San Juan Capistrano, CA 92675

    Map & Directions
  • 949-496-0222

About South Coast Screen & Glass

Hours
Mon-Sat 8am-5pm ; Sun Closed

Home & Garden

Home & Garden
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3.1 10
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The worst customer service coupled with defective workmanship. While you might feel attracted to their lo cost pricing scheme (and a scheme it is...), do not let a few dollars of initial savings lure you in. The price of repair and redo is

3
★★★★★

The worst customer service coupled with defective workmanship. While you might feel attracted to their lo cost pricing scheme (and a scheme it is...), do not let a few dollars of initial savings lure you in. The price of repair and redo is

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BAD Customer Service!!\n\n\nWe used them for our remodel several years ago and their product was well priced and they were great to work with for the shower door designs and install. I have had no complaints with this company until now when there is a customer service issue.\n\n??One of the showers just recently started to leak at the seam and they were completely disrespectful to me on the phone twice. Once telling me they were:\nToo busy to talk to me because they were manufacturing, so send us an email with your pictures....\n\nWhen I followed up about the email I sent with the pictures, I was again met with contempt. Shawn the owner, was completely disrespectful to me. He ended the conversation abruptly telling me that I was being argumentative with them and probably because something is going on in my life! ... ending the conversation with:\nFind someone else to repair your job.\n... and..... hung up on me. Really?\n\n??I have never had a shower door leak at the seam so the items I was trying to understand during my calls were: ??\n\n1) Why is the glass seam they manufactured crooked exactly where it is leaking. The top of the door/glass is level\n\n??2) Why is it leaking where they put extra silicone gel which you can tell is compensating for the crooked glass seam. \n\n??3) Is work under warrantee?\n\n??4) Told him their customer service has gone down hill?? since the install\n\n5) I asked for the breakdown of his quote ($295) to fix the seam?? \n\nShawn, I was not trying to be argumentative, I was asking you valid questions, and trying to get a word in between your hastened and very annoyed tone of voice.\n\n??In todays economy, Customer Service IS your calling card!

0
★☆☆☆☆

BAD Customer Service!!\n\n\nWe used them for our remodel several years ago and their product was well priced and they were great to work with for the shower door designs and install. I have had no complaints with this company until now when there is a customer service issue.\n\n??One of the showers just recently started to leak at the seam and they were completely disrespectful to me on the phone twice. Once telling me they were:\nToo busy to talk to me because they were manufacturing, so send us an email with your pictures....\n\nWhen I followed up about the email I sent with the pictures, I was again met with contempt. Shawn the owner, was completely disrespectful to me. He ended the conversation abruptly telling me that I was being argumentative with them and probably because something is going on in my life! ... ending the conversation with:\nFind someone else to repair your job.\n... and..... hung up on me. Really?\n\n??I have never had a shower door leak at the seam so the items I was trying to understand during my calls were: ??\n\n1) Why is the glass seam they manufactured crooked exactly where it is leaking. The top of the door/glass is level\n\n??2) Why is it leaking where they put extra silicone gel which you can tell is compensating for the crooked glass seam. \n\n??3) Is work under warrantee?\n\n??4) Told him their customer service has gone down hill?? since the install\n\n5) I asked for the breakdown of his quote ($295) to fix the seam?? \n\nShawn, I was not trying to be argumentative, I was asking you valid questions, and trying to get a word in between your hastened and very annoyed tone of voice.\n\n??In todays economy, Customer Service IS your calling card!

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My husband & I purchased a multimillion dollar home 4 years ago in San Clemente and started a major re-model shortly after. My husband saw the South Coast Screen & Glass location in SJC and gave them a call... We had both our showers doors installed by them.
We were satisfied with the work HOWEVER .. We had problems only 2 years after with their doors and we CANNOT get them to come out for repairs, we have spoken to them on at least 5 occasions to see us, we are happy to pay them for repairs, they will not schedule an appointment to come see us... They are so busy installing NEW product they have no time to Stan behind their work... SCARY!!!!
We are now having difficulty finding anyone to repair a door that is about to fall out!!! We are looking a having to buy all new doors for our bathrooms because of their shoddy workmanship...

Go ANYwhere but here to get glass shower/tub enclosures!!!

1
★☆☆☆☆

My husband & I purchased a multimillion dollar home 4 years ago in San Clemente and started a major re-model shortly after. My husband saw the South Coast Screen & Glass location in SJC and gave them a call... We had both our showers doors installed by them.
We were satisfied with the work HOWEVER .. We had problems only 2 years after with their doors and we CANNOT get them to come out for repairs, we have spoken to them on at least 5 occasions to see us, we are happy to pay them for repairs, they will not schedule an appointment to come see us... They are so busy installing NEW product they have no time to Stan behind their work... SCARY!!!!
We are now having difficulty finding anyone to repair a door that is about to fall out!!! We are looking a having to buy all new doors for our bathrooms because of their shoddy workmanship...

Go ANYwhere but here to get glass shower/tub enclosures!!!

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Saw these guys on the way to Pacific Sales and stopped in because I saw they had a sale going on. I was very impressed with their knowledge of their products and turn around time so I had them come out to do my shower. They were able to measure that same day and I had my shower just a few days after that. They also did a mirror for over my bathroom sink that looked great and was done very fast as well. Im a big fan of small mom and pop businesses and places like this remind me why.

2
★★★★★

Saw these guys on the way to Pacific Sales and stopped in because I saw they had a sale going on. I was very impressed with their knowledge of their products and turn around time so I had them come out to do my shower. They were able to measure that same day and I had my shower just a few days after that. They also did a mirror for over my bathroom sink that looked great and was done very fast as well. Im a big fan of small mom and pop businesses and places like this remind me why.

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Ive been in the Orange County area for over 30 years and have owned many properties in the area and I used to use a lot of other contractors until I found these guys. Ive had nothing but a pleasant experience with South Coast Glass as they are very nice and helpful when I call or come in to visit them and are by far the quickest service ive ever had for mirrors and showers with outstanding quality to add to that. Cheers guys. see you my next remodel.

2
★★★★★

Ive been in the Orange County area for over 30 years and have owned many properties in the area and I used to use a lot of other contractors until I found these guys. Ive had nothing but a pleasant experience with South Coast Glass as they are very nice and helpful when I call or come in to visit them and are by far the quickest service ive ever had for mirrors and showers with outstanding quality to add to that. Cheers guys. see you my next remodel.

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Recently I had a shower done by South Coast Glass and it turned out beautiful. Not only that, but it was in just a few days after I ordered it when other shops quoted me 2 weeks to get the project done. I have worked with some of other glass companies in San Juan and have had bad experiences for the most part, but I have never had a problem with these guys, definitly going back for when I have to remodel.

5
★★★★★

Recently I had a shower done by South Coast Glass and it turned out beautiful. Not only that, but it was in just a few days after I ordered it when other shops quoted me 2 weeks to get the project done. I have worked with some of other glass companies in San Juan and have had bad experiences for the most part, but I have never had a problem with these guys, definitly going back for when I have to remodel.

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Recently, I did a whole renovation of all the bathrooms in my house and I had the damnedest time trying to find a decent company to come out and do some mirrors and showers for me. I tried shopping around at some of the other glass shops in my area and they were all very sketchy to deal with, however when I stumbled upon these people, I had nothing but a pleasant experience. They helped me pick out exactly the right kind of glass for my specific rooms and did it all in the timeframe that was promised. I will definitely be going back for my next remodel.

2
★★★★★

Recently, I did a whole renovation of all the bathrooms in my house and I had the damnedest time trying to find a decent company to come out and do some mirrors and showers for me. I tried shopping around at some of the other glass shops in my area and they were all very sketchy to deal with, however when I stumbled upon these people, I had nothing but a pleasant experience. They helped me pick out exactly the right kind of glass for my specific rooms and did it all in the timeframe that was promised. I will definitely be going back for my next remodel.

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BAD CUSTOMER SERVICE!!!!! Stay away from this place.\nWe used them a couple of years ago and they did a beautiful job on one of our showers. We had them do another shower for us just recently. We went to the showroom to pick out our shower glass. He came out promptly to measure and see how our shower glass would be installed. When they installed our shower glass the towel handle was right next to the toilet. My husband told him we did not want our towel on the handle next to our toilet. This is not what we saw in the showroom. The towel handle should be on the other side. My husband immediately called the owner, and the owner said that is to bad. It has already been installed. Do not use this company unless you are a do it yourself and can fix mistakes that this company makes. We paid $900.00 for this door. Go somewhere else. If you do use them do not pay them the full amount until the job is completed and then use your credit card so you can dispute the charges for any problems you may run into with this place. Just go somewhere else if possible. They have a very bad attitude. I will let everyone know. I have a lot of friends that will be remodeling their bathrooms in the future. BUYER BEWARE!!! STAY AWAY FROM THIS PLACE.

0
★☆☆☆☆

BAD CUSTOMER SERVICE!!!!! Stay away from this place.\nWe used them a couple of years ago and they did a beautiful job on one of our showers. We had them do another shower for us just recently. We went to the showroom to pick out our shower glass. He came out promptly to measure and see how our shower glass would be installed. When they installed our shower glass the towel handle was right next to the toilet. My husband told him we did not want our towel on the handle next to our toilet. This is not what we saw in the showroom. The towel handle should be on the other side. My husband immediately called the owner, and the owner said that is to bad. It has already been installed. Do not use this company unless you are a do it yourself and can fix mistakes that this company makes. We paid $900.00 for this door. Go somewhere else. If you do use them do not pay them the full amount until the job is completed and then use your credit card so you can dispute the charges for any problems you may run into with this place. Just go somewhere else if possible. They have a very bad attitude. I will let everyone know. I have a lot of friends that will be remodeling their bathrooms in the future. BUYER BEWARE!!! STAY AWAY FROM THIS PLACE.

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As part of a larger order- shower enclosure &window glass replacements- I had them replace a small bathroom screen. When they came to install I wasn't home. I found the screen sitting against the wall. When I tried to put it in the window, it didn't fit. They refused to send someone out to take care of it. Said they were too busy. So, I brought it to them. When I picked it up and brought it home NOTHING HAD BEEN DONE TO IT! Again, I brought it back and was assured they would fix it and call me. I never got the call. Two months later I stopped by to pick it up. NOTHING HAD BEEN DONE TO IT! With a sandwich in one hand he told me they were just too busy to do something so small but did offer to have his guys do it while I wait. He was actually offended when I said NO!\nAs a long time San Juan resident, I try to keep my business local, but I will never give them my business again. I suggest you don't either.

0
★☆☆☆☆

As part of a larger order- shower enclosure &window glass replacements- I had them replace a small bathroom screen. When they came to install I wasn't home. I found the screen sitting against the wall. When I tried to put it in the window, it didn't fit. They refused to send someone out to take care of it. Said they were too busy. So, I brought it to them. When I picked it up and brought it home NOTHING HAD BEEN DONE TO IT! Again, I brought it back and was assured they would fix it and call me. I never got the call. Two months later I stopped by to pick it up. NOTHING HAD BEEN DONE TO IT! With a sandwich in one hand he told me they were just too busy to do something so small but did offer to have his guys do it while I wait. He was actually offended when I said NO!\nAs a long time San Juan resident, I try to keep my business local, but I will never give them my business again. I suggest you don't either.

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To save them the time and expense of a free home estimate, I simply called them with the dimensions and specs for a quote. They said they would get back to me, but never did.

1
★☆☆☆☆

To save them the time and expense of a free home estimate, I simply called them with the dimensions and specs for a quote. They said they would get back to me, but never did.

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