Bike Connection

★★★★☆
  • 2011 El Camino Real

    Palo Alto, CA 94306

    Map & Directions
  • 650-853-3000

About Bike Connection

Hours
Mon - Sat, 10am - 8pm; Sun, 10am - 6pm

Sports & Recreation

Sports & Recreation
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3.8333 6
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.

I'm back in California for the week, and wanted to rent a road bike. First I called in advance, spoke to confirm they had bikes in stock.

Entering the store I was greeted, but when I asked to rent a bike, I was promptly ignored. In fact 2 other customers were serviced, while I was standing there. The service rep, then walked away ignoring me completely.

When approached about this, he stared at me as he had done nothing wrong, and then when informed he had lost my business, told me I would have nothing either. There are plenty of bike shops in Palo Alto. This one is terrible and should never be used. They don't respect their customers.

1
★☆☆☆☆

I'm back in California for the week, and wanted to rent a road bike. First I called in advance, spoke to confirm they had bikes in stock.

Entering the store I was greeted, but when I asked to rent a bike, I was promptly ignored. In fact 2 other customers were serviced, while I was standing there. The service rep, then walked away ignoring me completely.

When approached about this, he stared at me as he had done nothing wrong, and then when informed he had lost my business, told me I would have nothing either. There are plenty of bike shops in Palo Alto. This one is terrible and should never be used. They don't respect their customers.

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They have some good bikes and their service was good. The price is high compared to Target or Walmart but their quality is better. They also have lots of accessories.

4
★★★★☆

They have some good bikes and their service was good. The price is high compared to Target or Walmart but their quality is better. They also have lots of accessories.

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.

This is not your normal bike store. They carry a very limited number of brands which are upscale and a bit pricey. I will tell you though, they know their bikes and can accurately recommend what you will need based on the type of biking you want to do. If you are price sensitive, this is not the place to go; if you don't mind paying more stop in, you will love it.

5
★★★★★

This is not your normal bike store. They carry a very limited number of brands which are upscale and a bit pricey. I will tell you though, they know their bikes and can accurately recommend what you will need based on the type of biking you want to do. If you are price sensitive, this is not the place to go; if you don't mind paying more stop in, you will love it.

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.

If you are looking for a bike a little above the chain stores, they have a few at the lower end ($200). This is mostly a higher end store. Service was good and since we had looked at the lower priced options, felt the bike was a "good" not great buy--priced about right for what you got.

4
★★★★☆

If you are looking for a bike a little above the chain stores, they have a few at the lower end ($200). This is mostly a higher end store. Service was good and since we had looked at the lower priced options, felt the bike was a "good" not great buy--priced about right for what you got.

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I have bought two bikes from this shop on El Camino, near Page Mill. Their bikes are not the cheapest and you will be tempted to look at Wal-Mart (if you are the wallet concious type such as me). But the bikes they have is of excellent quality. One of the bikes had a scratch. I noticed it after I bought the bike. When I took it back to the shop and showed it to the folks, they gave me a discount immediately. The quality of the bikes is good and the service is outstanding. I have been a repeat customer ever since my first experience.

PROS: great bikes, knowledgeable and great staff
CONS: expensive

5
★★★★★

I have bought two bikes from this shop on El Camino, near Page Mill. Their bikes are not the cheapest and you will be tempted to look at Wal-Mart (if you are the wallet concious type such as me). But the bikes they have is of excellent quality. One of the bikes had a scratch. I noticed it after I bought the bike. When I took it back to the shop and showed it to the folks, they gave me a discount immediately. The quality of the bikes is good and the service is outstanding. I have been a repeat customer ever since my first experience.

PROS: great bikes, knowledgeable and great staff
CONS: expensive

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.

I brought in a beat-up second (or third?) hand bike here just to ask their opinion as to whether it was even worth salvaging. I trusted them to tell me if it was junk and not worth the money to fix. They are very honest and hard-working, and they assessed that the bike was worth servicing. They brought it back to perfect working order. And the price was very reasonable.

4
★★★★☆

I brought in a beat-up second (or third?) hand bike here just to ask their opinion as to whether it was even worth salvaging. I trusted them to tell me if it was junk and not worth the money to fix. They are very honest and hard-working, and they assessed that the bike was worth servicing. They brought it back to perfect working order. And the price was very reasonable.

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