Pep Boys Auto Parts & Service

★★★☆☆
  • 10041 Mission Gorge Rd

    Santee, CA 92071

    Map & Directions
  • 619-596-4567

About Pep Boys Auto Parts & Service

Categories
  • Automotive Repair
  • Car Batteries
  • Tires
  • Oil Changes
  • Smog Testing
Hours
M-Sa 7:30am-8pm, Su 9am-6pm
Emails
  • contactus@pepboys.com
Payment Options
  • American Express
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • MasterCard
  • Visa
Brands
  • AC Delco
  • Actron
  • AllTrade
  • ArmorAll
  • Autolite
  • Bayco
  • BF Goodrich
  • Black & Decker
  • Black Magic
  • Bosch
  • Castrol
  • Champion
  • Chevron
  • Coleman
  • Continental
  • Cooper
  • CRC
  • Dayco
  • DeWalt
  • Eagle One
  • Fram
  • Goodyear
  • Gumout
  • Gunk
  • Hankook
  • Haynes
  • K&N
  • Kawasaki
  • Lucas
  • Meguiars
  • Michelin
  • Mobil
  • Monroe
  • Mothers
  • NGK
  • OTC
  • Peak
  • Pennzoil
  • Philips
  • Powerbuilt
  • Purolator
  • Quaker State
  • RainX
  • Schumacher
  • Snap-on
  • STP
  • Surf City Garage
  • Turtle Wax
  • Valvoline
  • Walker
Services
  • Alignments
  • Alternators
  • Batteries
  • Brakes
  • Clutch Replacement
  • Engine Repair
  • Exhaust
  • Fluid Exchanges
  • Heating & Cooling
  • Manufacturer’s Scheduled Maintenance
  • Oil Changes
  • Seasonal Prep Packages
  • Starters
  • State Inspections (by location)
  • Steering and Suspension
  • Tires
  • Tune-Ups + FREE Services: Battery Installation
  • Battery Test
  • Windshield Wiper Replacement

Automotive

Automotive
More choices in Santee:
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Santee Smog Test Only

10529 Mission Gorge Rd Santee, CA

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Ed Hanson's Muffler Service

3916 N Barcelona Street Spring Valley, CA

Brakes & Tire Services
Engine Performance
Oil Changes & Batteries
Shocks & Struts
Alignments

Brake Repair Services

If your brakes squeal or grind, grab causing jerky stops or your warning light flashes it may be time for a free* brake system inspection. Pep Boys offers brake service packages starting as low as $129.99 per front or rear brake service ($99.99 after mail-in rebate).

    Tire Services

      2.5556 9
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      .

      So i went there for two tires and alignment "will take an hour and a half"....suuuure it will, fine well go walk to target. Get back they didn't even start yet. Oh we was going to call we can't do you're alignment you need tie rods ball joints control arms etc. w.t.f!! So i declined that. Just put the tires on. I'm a lincoln tech graduate and a.s.e cert parts guy for napa so now im pissed, why? Two days later my suspensions popping my car is smoking and i just replaced the lower arm on the passenger before i took it there along with an oil change it was running great now i know they sabotaged my whip. Also my wife went to check on it and shes said they was all under the hood and scattered like roaches when they seen her watching. Funny they all drive hondas and i drive an integra, word from the wise go to mom and pops shops they need you not the other way around!! Dont believe me take your car there, simple.

      1
      ★☆☆☆☆

      So i went there for two tires and alignment "will take an hour and a half"....suuuure it will, fine well go walk to target. Get back they didn't even start yet. Oh we was going to call we can't do you're alignment you need tie rods ball joints control arms etc. w.t.f!! So i declined that. Just put the tires on. I'm a lincoln tech graduate and a.s.e cert parts guy for napa so now im pissed, why? Two days later my suspensions popping my car is smoking and i just replaced the lower arm on the passenger before i took it there along with an oil change it was running great now i know they sabotaged my whip. Also my wife went to check on it and shes said they was all under the hood and scattered like roaches when they seen her watching. Funny they all drive hondas and i drive an integra, word from the wise go to mom and pops shops they need you not the other way around!! Dont believe me take your car there, simple.

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      .

      I wish I had good things to say about Pep Boys in Santee, C., But that wouldn't be telling the truth. The only two people in the store actually working were the women cashiers. And both of them knew more than any of the "boys" working there. The "service manager" was a complete joke. I watched 5 cars drive off from the outside service lane because he didn't even acknowlege that they were waiting. It took me less time to get my tire repaired at Discount tire than it took me to order a simple part from the parts department. And Discount tire fixed my tire for free.

      2
      ★★☆☆☆

      I wish I had good things to say about Pep Boys in Santee, C., But that wouldn't be telling the truth. The only two people in the store actually working were the women cashiers. And both of them knew more than any of the "boys" working there. The "service manager" was a complete joke. I watched 5 cars drive off from the outside service lane because he didn't even acknowlege that they were waiting. It took me less time to get my tire repaired at Discount tire than it took me to order a simple part from the parts department. And Discount tire fixed my tire for free.

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      .

      I went to the Pep Boys located in Santee over the weekend to get an oil change. When I approached the counter there were employees sitting there looking at a coin collection in a magazine. Neither of them bothered to stop what they were doing to acknowledge my presence. After a few moments one of the employees stopped what he was doing, looked at me with an annoyed sigh and asked me how he could help me. I explained that I would like an oil change and the other gentleman said there was one car in the bay and one in front of me, but they should be able to get me out within an hour. I said that was fine; I filled out the paperwork and handed them my keys. While I was killing time I noticed that out of the 15 or so employees working, none of them were actually working. They were all standing around, outside taking smoke breaks, or ignoring their customers. I could not tell who was in charge and none of them were wearing name tags. Looking at the recent reviews it's probably because people are complaining so much they don't want to be identified. After an hour and a half they had still not pulled my car in; I was over it at this point. I waited at the counter for 10 minutes to tell them I wanted my keys and that I was not happy with the level of service. The older guy gave a smirky smile and said "We're open tomorrow from 9-6" I told him I would never come into that store again and he just smiled and said "Have a great evening! This has to be one of the worse cases of a complete disregard for customer satisfaction and service. I honestly don't know how this place makes money. The reviews I have read and my own experiences tell me that this place needs a serious visit from their corporate office and management needs to be let go. DO NOT TAKE YOUR CAR HERE.

      1
      ★☆☆☆☆

      I went to the Pep Boys located in Santee over the weekend to get an oil change. When I approached the counter there were employees sitting there looking at a coin collection in a magazine. Neither of them bothered to stop what they were doing to acknowledge my presence. After a few moments one of the employees stopped what he was doing, looked at me with an annoyed sigh and asked me how he could help me. I explained that I would like an oil change and the other gentleman said there was one car in the bay and one in front of me, but they should be able to get me out within an hour. I said that was fine; I filled out the paperwork and handed them my keys. While I was killing time I noticed that out of the 15 or so employees working, none of them were actually working. They were all standing around, outside taking smoke breaks, or ignoring their customers. I could not tell who was in charge and none of them were wearing name tags. Looking at the recent reviews it's probably because people are complaining so much they don't want to be identified. After an hour and a half they had still not pulled my car in; I was over it at this point. I waited at the counter for 10 minutes to tell them I wanted my keys and that I was not happy with the level of service. The older guy gave a smirky smile and said "We're open tomorrow from 9-6" I told him I would never come into that store again and he just smiled and said "Have a great evening! This has to be one of the worse cases of a complete disregard for customer satisfaction and service. I honestly don't know how this place makes money. The reviews I have read and my own experiences tell me that this place needs a serious visit from their corporate office and management needs to be let go. DO NOT TAKE YOUR CAR HERE.

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      .

      Called into Santee store for a parts price 6/14/09 10:30am, woman was snotty as heck. So much for that store. I will try El Cajon. Louis

      2
      ★★☆☆☆

      Called into Santee store for a parts price 6/14/09 10:30am, woman was snotty as heck. So much for that store. I will try El Cajon. Louis

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      .

      Not at all thrilled with the service I received today. After having my vehicle towed to their location, I attempted to register my vehicle for service to get it repaired. After waiting 20 minutes for someone to register me outside, I proceeded inside. Walked right up to an empty counter where a gentleman was standing told him why I was there and that I had called beforehand to let them know my vehicle was coming. He then tried to look up my vehicle to get it registered but it would not pull up in their system, no big deal?Right? Wrong!
      He then stated that since it would not pull up he could not get the vehicle serviced and I would have to wait for a manager to get back from lunch. Completely Puzzled by now!!!! I was then left at a counter while he checked in other clients (some even new) so why could this not be done for me??? I mean are these people even trained properly? Seriously I am not making this up. I was told that because my car would not pull up in their computer system, he could not sign my vehicle in for service! WOW, what an experience. After talking with the manager, I can assure everyone I will not ever be bringing my service??s to them any longer. Completely incompetent personnel!

      1
      ★☆☆☆☆

      Not at all thrilled with the service I received today. After having my vehicle towed to their location, I attempted to register my vehicle for service to get it repaired. After waiting 20 minutes for someone to register me outside, I proceeded inside. Walked right up to an empty counter where a gentleman was standing told him why I was there and that I had called beforehand to let them know my vehicle was coming. He then tried to look up my vehicle to get it registered but it would not pull up in their system, no big deal?Right? Wrong!
      He then stated that since it would not pull up he could not get the vehicle serviced and I would have to wait for a manager to get back from lunch. Completely Puzzled by now!!!! I was then left at a counter while he checked in other clients (some even new) so why could this not be done for me??? I mean are these people even trained properly? Seriously I am not making this up. I was told that because my car would not pull up in their computer system, he could not sign my vehicle in for service! WOW, what an experience. After talking with the manager, I can assure everyone I will not ever be bringing my service??s to them any longer. Completely incompetent personnel!

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      .

      Efficient, friendly and competent staff take good care of you. I was impressed by the prices, rebate offered, and a 10% discount on my next service. Ask for Brian.

      5
      ★★★★★

      Efficient, friendly and competent staff take good care of you. I was impressed by the prices, rebate offered, and a 10% discount on my next service. Ask for Brian.

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      .

      Good service !! Friendly staff. Knowledgeable staff.
      Very reasonable price. Prompt service. Explained me in detail whats going on in the car. took good care of my car.

      4
      ★★★★☆

      Good service !! Friendly staff. Knowledgeable staff.
      Very reasonable price. Prompt service. Explained me in detail whats going on in the car. took good care of my car.

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      .

      I've bought many car parts at this store and been pleased with the service. The parts counter is a hit and miss for having a knowledgeable staff. I'm not very pleased with their service/repairs dept.

      3
      ★★★☆☆

      I've bought many car parts at this store and been pleased with the service. The parts counter is a hit and miss for having a knowledgeable staff. I'm not very pleased with their service/repairs dept.

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      .

      Pep Boys really is one of the best options when it comes to purchasing parts, equipment, or accessories for your vehicle.The staff as a whole knows their stuff, and the selection is large enough to satisfy without being overwhelming. The prices are fairly good, and though one may save a dollar or two by going to a Wal*Mart or something, it's often worthwhile to purchase from a store that has actual knowledge of the product they sell.

      4
      ★★★★☆

      Pep Boys really is one of the best options when it comes to purchasing parts, equipment, or accessories for your vehicle.The staff as a whole knows their stuff, and the selection is large enough to satisfy without being overwhelming. The prices are fairly good, and though one may save a dollar or two by going to a Wal*Mart or something, it's often worthwhile to purchase from a store that has actual knowledge of the product they sell.

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