Puente Hills Ford

★★☆☆☆
  • 17340 Gale Ave

    City Of Industry, CA 91748

    Map & Directions
  • 626-377-9920

About Puente Hills Ford

Categories
  • Auto Dealers
  • Custom Car Dealers
  • New Car Dealers
  • Used Car Dealers
  • Used Cars
Details
  • Ford
Hours
M-Sa 8:30am-10pm, Su 9am-9pm
Payment Options
  • American Express
  • Android Pay
  • Apple Pay
  • Cash
  • Check
  • Diners Club
  • Discover
  • Financing
  • MasterCard
  • PayPal
  • Samsung Pay
  • Traveler's Check
  • Visa
1.75 4
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Don't ever go there. We had a very clear telephone agreement for a 2009 Focus with Jeff and Ramiro after many phone calls and negotiations. When we arrived they tried a bait and switch and told us we were really talking about a 2007 Focus the whole time. The manager accused us of being liars and said Jeff quit that same day so we could not verify with him. They are very dishonest bordering on criminal. Terrible experience! I would give them no stars.

1
★☆☆☆☆

Don't ever go there. We had a very clear telephone agreement for a 2009 Focus with Jeff and Ramiro after many phone calls and negotiations. When we arrived they tried a bait and switch and told us we were really talking about a 2007 Focus the whole time. The manager accused us of being liars and said Jeff quit that same day so we could not verify with him. They are very dishonest bordering on criminal. Terrible experience! I would give them no stars.

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Every one of them from the general manager to the sales persons and the loan guys are master manipulators who know how to "play" a buyer. I got ripped off, lied to, and bullied. I would never recommend them. Instead, go to a dealer that AAA recommends.

1
★☆☆☆☆

Every one of them from the general manager to the sales persons and the loan guys are master manipulators who know how to "play" a buyer. I got ripped off, lied to, and bullied. I would never recommend them. Instead, go to a dealer that AAA recommends.

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Customer Service is okay, but you need to know exactly what car you're going for. It's very easy to be swayed into something else that you may have never even thought of. Then there's a fear of ending up regretting it, but it was just from being pressured into buying it. I'm not sure if I'd go back to purchase a car from them. As far as service goes, it was adequate. The wait times are kind of long and there's not much to do around there. Especially when you're hauling three kids with you! I haven't been back in a while now, so I hope things have changed.

3
★★★☆☆

Customer Service is okay, but you need to know exactly what car you're going for. It's very easy to be swayed into something else that you may have never even thought of. Then there's a fear of ending up regretting it, but it was just from being pressured into buying it. I'm not sure if I'd go back to purchase a car from them. As far as service goes, it was adequate. The wait times are kind of long and there's not much to do around there. Especially when you're hauling three kids with you! I haven't been back in a while now, so I hope things have changed.

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1 out of 1 people found this review helpful.

.

If you just want to look around and see the new cars this is the wrong place, the high pressure sales people don't leave you alone, even if you tell them to leave you alone and when you are ready you will let them know. I would travel to another place if I want to buy a Ford. As for the rest of there service I can't tell you because I haven't been able to get passed the sales people.

2
★★☆☆☆

If you just want to look around and see the new cars this is the wrong place, the high pressure sales people don't leave you alone, even if you tell them to leave you alone and when you are ready you will let them know. I would travel to another place if I want to buy a Ford. As for the rest of there service I can't tell you because I haven't been able to get passed the sales people.

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1 out of 1 people found this review helpful.

Message from Puente Hills Ford

Welcome to Puente Hills Ford proudly serving the entire Southern California region with the largest Ford dealer vehicle inventory, factory trained service staff, and state of the art retail and service facilities. Our multi-cultural and multi-Lingual Puente Hills Ford staff will cater to your needs, help you find the perfect new or used vehicle, and prove to you why we've become the home of the Fair Deal. Shopping with Puente Hills Ford is simple, relaxed, and enjoyable. From our Puente Hills location, we invite you to browse our massive online inventory, schedule a test drive and chat with us to find the best financing options for you. We invite you to Call, Click or Come in today. Puente Hills Ford is family owned and operated by The Brown Auto Group of Southern California. Being a family owned dealership we understand the needs and wants of our community, and we promise to try our best in earning the local business of the people and the communities we serve. Every day The Brown Auto group and Puente Hills Ford is making good on a promise to build happy customers through great buying experiences.

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