Pasadena Humane Society

★★★☆☆
  • 361 S Raymond Ave 1/2 Block South of Del Mar

    Pasadena, CA 91105

    Cross street: 1/2 Block South of Del Mar

    Map & Directions
  • 626-792-7151

About Pasadena Humane Society

Hours
Sun 11am-5pm, Tue-Fri 9am-6pm, Sat 9am-5pm
Reservations
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Pets & Animals

Pets & Animals
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The staff of Pasadena humane society, specially the counselors, are there just to keep themselves busy and get a paycheck. Tax payers money is wasted. I have tried many times adopting dogs from this place. With their tight regulations, "I am not qualified" to adopt this or that dog. I could buy dogs, and finally I did. But I wanted to save these dogs from loneliness and take it to great home. One of the counselors with TATTOO all over her body didn't find me qualified, because I mentioned my dog can go in and out. I meant I have a big back yard on the application. They took advantage of that you just should keep the dog in since he is a puppy. I told them, I have a backyard, doesn't mean I will let him alone in that backyard and specially now since he is puppy. I meant when he grows big and wants to go out we have the advantage of a owning a big backyard. They said we have to go with what on application. I told them let me fix it, if that causes misunderstanding or fill out another one they said, "You cannot have this one anymore" go adopt older one. These people are nonsense, I have heard many complains, and experienced also many. My wife and my kids will rate and share our experience with you guy in a different rating.

1
★☆☆☆☆

The staff of Pasadena humane society, specially the counselors, are there just to keep themselves busy and get a paycheck. Tax payers money is wasted. I have tried many times adopting dogs from this place. With their tight regulations, "I am not qualified" to adopt this or that dog. I could buy dogs, and finally I did. But I wanted to save these dogs from loneliness and take it to great home. One of the counselors with TATTOO all over her body didn't find me qualified, because I mentioned my dog can go in and out. I meant I have a big back yard on the application. They took advantage of that you just should keep the dog in since he is a puppy. I told them, I have a backyard, doesn't mean I will let him alone in that backyard and specially now since he is puppy. I meant when he grows big and wants to go out we have the advantage of a owning a big backyard. They said we have to go with what on application. I told them let me fix it, if that causes misunderstanding or fill out another one they said, "You cannot have this one anymore" go adopt older one. These people are nonsense, I have heard many complains, and experienced also many. My wife and my kids will rate and share our experience with you guy in a different rating.

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I stopped by there often to play with their cats and dogs. the wholestaff lies and pretended to have a compassion. THEY KILLS THEIR ANIMALS AFTER 22 DAYS even if they had enough space. They only feed their animals once a day. Don't be fooled with this organization. They raised A LOT OF MONEY all over the country and we're talking abt 100 million dollars every year but for what? Please rescue these animals and sponsor your other local non kill shelter.

1
★☆☆☆☆

I stopped by there often to play with their cats and dogs. the wholestaff lies and pretended to have a compassion. THEY KILLS THEIR ANIMALS AFTER 22 DAYS even if they had enough space. They only feed their animals once a day. Don't be fooled with this organization. They raised A LOT OF MONEY all over the country and we're talking abt 100 million dollars every year but for what? Please rescue these animals and sponsor your other local non kill shelter.

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We moved back to Pasadena to a house that had just undergone renovation when we found a little lost dog. We're staying with family a few more days until some things get fixed so we couldn't keep the dog. We took her to the Pasadena Humane Society late that night and they were wonderful. I called to check on her everyday and thankfully, she was adopted today. The staff is very professional, kind, caring and loving to both animals and people. They found my dog when I was a kid over 40 years ago and I plan to support them now with donations/volunteering. Please support them in any way you can, so they can continue doing great work!

5
★★★★★

We moved back to Pasadena to a house that had just undergone renovation when we found a little lost dog. We're staying with family a few more days until some things get fixed so we couldn't keep the dog. We took her to the Pasadena Humane Society late that night and they were wonderful. I called to check on her everyday and thankfully, she was adopted today. The staff is very professional, kind, caring and loving to both animals and people. They found my dog when I was a kid over 40 years ago and I plan to support them now with donations/volunteering. Please support them in any way you can, so they can continue doing great work!

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I made separation with my lovely doberman: Cookie who I left in Pasadena Human society on 10/20/10 due to I injury my ankle that I could not walk on him anymore. I found out someone adopt my boy on 10/24/10 from Pasadena Human Society. I would like to have new owner contact me because I want to know my boy being take good care and happy. Tomorrow, 11/15/10 is cookie's 1st year birthday and I would like to give him birthday gift. You don't have to worry about that I am taking back the dog. So , Please contact me 626-318-6958. I'll be very appreciate.

3
★★★☆☆

I made separation with my lovely doberman: Cookie who I left in Pasadena Human society on 10/20/10 due to I injury my ankle that I could not walk on him anymore. I found out someone adopt my boy on 10/24/10 from Pasadena Human Society. I would like to have new owner contact me because I want to know my boy being take good care and happy. Tomorrow, 11/15/10 is cookie's 1st year birthday and I would like to give him birthday gift. You don't have to worry about that I am taking back the dog. So , Please contact me 626-318-6958. I'll be very appreciate.

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Thank You! I cannot tell you how grateful I am for the volunteers and staff who took my two pit bulls and mini schnauzer during the station fire no questions asked! it was a godsend to know "my kids" were safe as I awaited news about the fate of my house. I know it's been a year but I still reflect on the relief I had to know that my dogs had a safe place to stay. They even had a special place for my senior and knew her by name!

5
★★★★★

Thank You! I cannot tell you how grateful I am for the volunteers and staff who took my two pit bulls and mini schnauzer during the station fire no questions asked! it was a godsend to know "my kids" were safe as I awaited news about the fate of my house. I know it's been a year but I still reflect on the relief I had to know that my dogs had a safe place to stay. They even had a special place for my senior and knew her by name!

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Some of the staff were condescending. They refused to consider adopting to us because we had children. After being "explained" how this is common among animal shelters, I was stunned -- oh, so young animals are "only" for singles and childless couples. How sickening and how arrogant. I have lost all respect for the animal rescue community and now view them as closed-minded and arrogant.

1
★☆☆☆☆

Some of the staff were condescending. They refused to consider adopting to us because we had children. After being "explained" how this is common among animal shelters, I was stunned -- oh, so young animals are "only" for singles and childless couples. How sickening and how arrogant. I have lost all respect for the animal rescue community and now view them as closed-minded and arrogant.

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1 out of 1 people found this review helpful.

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I just want to thank the people I came into contact with on my visit to PHS. My seventeen year old Bombay cat was not long for this world and suffering when I finally found PHS. I had made alot of calls to vets and other "Humane Societies". I could not afford to take him anywhere, until I found PHS. I was treated with compassion and I will be forever grateful.

5
★★★★★

I just want to thank the people I came into contact with on my visit to PHS. My seventeen year old Bombay cat was not long for this world and suffering when I finally found PHS. I had made alot of calls to vets and other "Humane Societies". I could not afford to take him anywhere, until I found PHS. I was treated with compassion and I will be forever grateful.

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0 out of 1 people found this review helpful.

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My experience at the Pasadena Humane Society has been great. Last year I adopted a very skittish, fearful pup from another shelter. I took her through the puppy kindergarten and intermediate obedience classes, and received a lot of help and time from the trainers. They spent a lot of time helping Holly come out of her shell with people, and, while she is never going to be outgoing, she is no longer fearful of people.

The people at PHS are all very busy, but I have never had a problem with rudeness that others seem to have had. OTOH, they do give a very strong "I am busy, so don't waste my time" vibe. That does not bother me as long as they are getting me what I need. This isn't some shee-shee pet store, it is a working animal shelter that covers a huge catchment area. I don't expect them to follow me around like I am about to drop $1200 on a puppymill dog, I expect them to spend only the amount of time that they need to fix the problem, and then move on to the next issue. If your expectations are different, you may feel unwanted and uncared for.

5
★★★★★

My experience at the Pasadena Humane Society has been great. Last year I adopted a very skittish, fearful pup from another shelter. I took her through the puppy kindergarten and intermediate obedience classes, and received a lot of help and time from the trainers. They spent a lot of time helping Holly come out of her shell with people, and, while she is never going to be outgoing, she is no longer fearful of people.

The people at PHS are all very busy, but I have never had a problem with rudeness that others seem to have had. OTOH, they do give a very strong "I am busy, so don't waste my time" vibe. That does not bother me as long as they are getting me what I need. This isn't some shee-shee pet store, it is a working animal shelter that covers a huge catchment area. I don't expect them to follow me around like I am about to drop $1200 on a puppymill dog, I expect them to spend only the amount of time that they need to fix the problem, and then move on to the next issue. If your expectations are different, you may feel unwanted and uncared for.

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0 out of 1 people found this review helpful.

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Hi there! I just wanted to put in my two cents for the PSPCA. I am a complete animal lover and have adopted two of my four animals from this shelter. The adoption counselors I worked with for my cat were wonderful, and Maria, the adoption counselor who helped me find my second doggie, was absolutely rockin'. Get in touch with her if you want to adopt; she's a dog trainer, is a straight shooter, (no BS) and is really concerned to find the right match for you as an adopter. I met several doggies and had almost given up finding a sibling for my current dog before we found my little Cleo, who is absolutely perfect for us.

Sorry to hear that many people have had difficulty with the staff, but I can tell you that Maria rocks! The office staff are always overloaded and busy, and believe it or not they have their fair share of emotional trauma with this job. The same day that I brought Cleo home, I was in the office to pick her up and a couple brought in a tiny chihuahua puppy who had been run over by a car and needed to be put down immediately to put her out of her misery. I saw the look in the eyes of the girl at the front desk; she had been so happy a minute ago watching Cleo get ready to be adopted, and then two seconds later she was dealing with a dying puppy. I fully understand and respect that some folks have had rough experiences with office staff, but maybe hearing this story give you some insight into their situation.

Please do consider adopting from this shelter. They have wonderful programs and wonderful animals who will be so grateful for their second chance!

5
★★★★★

Hi there! I just wanted to put in my two cents for the PSPCA. I am a complete animal lover and have adopted two of my four animals from this shelter. The adoption counselors I worked with for my cat were wonderful, and Maria, the adoption counselor who helped me find my second doggie, was absolutely rockin'. Get in touch with her if you want to adopt; she's a dog trainer, is a straight shooter, (no BS) and is really concerned to find the right match for you as an adopter. I met several doggies and had almost given up finding a sibling for my current dog before we found my little Cleo, who is absolutely perfect for us.

Sorry to hear that many people have had difficulty with the staff, but I can tell you that Maria rocks! The office staff are always overloaded and busy, and believe it or not they have their fair share of emotional trauma with this job. The same day that I brought Cleo home, I was in the office to pick her up and a couple brought in a tiny chihuahua puppy who had been run over by a car and needed to be put down immediately to put her out of her misery. I saw the look in the eyes of the girl at the front desk; she had been so happy a minute ago watching Cleo get ready to be adopted, and then two seconds later she was dealing with a dying puppy. I fully understand and respect that some folks have had rough experiences with office staff, but maybe hearing this story give you some insight into their situation.

Please do consider adopting from this shelter. They have wonderful programs and wonderful animals who will be so grateful for their second chance!

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0 out of 1 people found this review helpful.

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First off let me start by saying PHS is a great facility, but here is our story.
We took our new pup that we got from the Pasadena HS to the vet and she was diagnosed with Heart Worms. Our Vet told us it is fatel if not treated. The thing is it is so expensive. That doggy stole our heart already, she is such a good girl. I would like to keep her but.... we have so many questions. I have started to do some reserch on it but it is overwelming. I hate to say that the cost is an issue but it is.
Please help us save our pup. I dont want to take her back beacuse I know the outcome if I do.
Thank You,
Luis C

3
★★★☆☆

First off let me start by saying PHS is a great facility, but here is our story.
We took our new pup that we got from the Pasadena HS to the vet and she was diagnosed with Heart Worms. Our Vet told us it is fatel if not treated. The thing is it is so expensive. That doggy stole our heart already, she is such a good girl. I would like to keep her but.... we have so many questions. I have started to do some reserch on it but it is overwelming. I hate to say that the cost is an issue but it is.
Please help us save our pup. I dont want to take her back beacuse I know the outcome if I do.
Thank You,
Luis C

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0 out of 1 people found this review helpful.

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We were somewhat concerned about the Pasadena Humane Society after seeing some negative reviews online about their staff, but today, after dealing with their front desk, adoption desk and adoption person, we found them all to be helpful, cheery and really nice people. \n\nIt goes without saying that the facilities are gorgeous. They're kept so clean that you can't smell anything. We had great assistance in adopting a couple of chihuahuas who had come in together and were obviously attached to one another. The interview process can be a little intimidating because your suitability as a pet owner is being looked into, but why would a humane society release a pet into someone's custody who hasn't a proper place for it, or may be some creep who hurts animals? \n\nI was impressed that they were thorough and caring and I would not want it any other way. What a great place, what great people!

2
★★★★★

We were somewhat concerned about the Pasadena Humane Society after seeing some negative reviews online about their staff, but today, after dealing with their front desk, adoption desk and adoption person, we found them all to be helpful, cheery and really nice people. \n\nIt goes without saying that the facilities are gorgeous. They're kept so clean that you can't smell anything. We had great assistance in adopting a couple of chihuahuas who had come in together and were obviously attached to one another. The interview process can be a little intimidating because your suitability as a pet owner is being looked into, but why would a humane society release a pet into someone's custody who hasn't a proper place for it, or may be some creep who hurts animals? \n\nI was impressed that they were thorough and caring and I would not want it any other way. What a great place, what great people!

Pros: Really nice people, fantastic facility, lots of choice

Cons: parking is tight

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We just returned from adopting a couple of chihuahuas at the Pasadena Humane Society and were quite pleased with the great people we dealt with, at the front desk, the adoption desk and the staff person handling the adoption. They were polite, cheerful and attentive people in all cases who were very pleasant to deal with. The adoption person we dealt with was obviously interested in knowing whether we would make suitable pet owners and that is understandable, given the number of abused animals in poor placements. We had a great session as we and the adoption person evaluated the dogs.

Pasadena Humane Society's facilities are of course worth a tour in themselves. They are perfect and wonderfully clean and odor free. It's heart-breaking to see the numbers of dogs there who have obviously been in homes and simply yearn to be taken home.

We had a great experience and would recommend the Pasadena Humane Society to anyone for all types of pet adoptions, from dogs and cats, to birds, guinea pigs and reptiles. Great place, wonderful people.

5
★★★★★

We just returned from adopting a couple of chihuahuas at the Pasadena Humane Society and were quite pleased with the great people we dealt with, at the front desk, the adoption desk and the staff person handling the adoption. They were polite, cheerful and attentive people in all cases who were very pleasant to deal with. The adoption person we dealt with was obviously interested in knowing whether we would make suitable pet owners and that is understandable, given the number of abused animals in poor placements. We had a great session as we and the adoption person evaluated the dogs.

Pasadena Humane Society's facilities are of course worth a tour in themselves. They are perfect and wonderfully clean and odor free. It's heart-breaking to see the numbers of dogs there who have obviously been in homes and simply yearn to be taken home.

We had a great experience and would recommend the Pasadena Humane Society to anyone for all types of pet adoptions, from dogs and cats, to birds, guinea pigs and reptiles. Great place, wonderful people.

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1 out of 1 people found this review helpful.

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We adopted a kitty almost 2 weeks ago at the PHS and are very happy !
We read so many reviews about them being arrogant with people or refusing adoptions for no good reasons that we were curious. What in the hell were they going to say about us ?

Well, we went to the cat area, found a kitty there, told them we wanted to adopt, they called our landlord to check if he agreed about that, we talked with a nice woman and after 20 minutes, she told us the cat was our. We asked them to keep him the time we went to Petco and when we came back, paperwork and the cat were ready.

The interview was not uncomfortable at all, they just do their job.

And we agree with other review, that shelter is really nice and clean.

5
★★★★★

We adopted a kitty almost 2 weeks ago at the PHS and are very happy !
We read so many reviews about them being arrogant with people or refusing adoptions for no good reasons that we were curious. What in the hell were they going to say about us ?

Well, we went to the cat area, found a kitty there, told them we wanted to adopt, they called our landlord to check if he agreed about that, we talked with a nice woman and after 20 minutes, she told us the cat was our. We asked them to keep him the time we went to Petco and when we came back, paperwork and the cat were ready.

The interview was not uncomfortable at all, they just do their job.

And we agree with other review, that shelter is really nice and clean.

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0 out of 1 people found this review helpful.

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I have adopted three cats from the PHS over the years, with great results. I actually don't mind that they are very thorough in their screening process. The staff members who interviewed me seemed very capable and knowledgeable.

However, I did want to mention a problem I had when I made a service call not long ago. We had discovered that a young kitten was lodged between our office building and the building next to ours. This kitten was obviously in distress and was crying plaintively. We could not get close to it -- the space between the buildings was too small for a human being to get in. The animal was terribly frightened. I called the PHS to ask for their help.
I was hoping they could send someone out to help us catch the poor little guy. They told me that they could not send anyone out unless we caught the kitten. But that was the whole problem -- we couldn't catch it! They then said that if we went to the shelter, we could borrow one of their cat traps.
So we drove over there, spent time parking and walking around the block, waited in line for about 20 minutes in their office, and then were told that there was a 6-week waiting period for cat traps. That is completely nuts!! NOT helpful!! And I donate money to these guys. Please use the money to better train your staff!!!

3
★★★☆☆

I have adopted three cats from the PHS over the years, with great results. I actually don't mind that they are very thorough in their screening process. The staff members who interviewed me seemed very capable and knowledgeable.

However, I did want to mention a problem I had when I made a service call not long ago. We had discovered that a young kitten was lodged between our office building and the building next to ours. This kitten was obviously in distress and was crying plaintively. We could not get close to it -- the space between the buildings was too small for a human being to get in. The animal was terribly frightened. I called the PHS to ask for their help.
I was hoping they could send someone out to help us catch the poor little guy. They told me that they could not send anyone out unless we caught the kitten. But that was the whole problem -- we couldn't catch it! They then said that if we went to the shelter, we could borrow one of their cat traps.
So we drove over there, spent time parking and walking around the block, waited in line for about 20 minutes in their office, and then were told that there was a 6-week waiting period for cat traps. That is completely nuts!! NOT helpful!! And I donate money to these guys. Please use the money to better train your staff!!!

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1 out of 5 people found this review helpful.

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Went at least 5-6 times looking for a kitten. Finally found one available however after filling out paper work I checked the box which said the kitten would be alone up to 6 hours per day, in my case possibly 3 days per week. I was told I needed to adopt 2 kittens in order to keep each other company. I didn't want 2 so I was denied a kitten. I wish I would have known or been told this before I wasted all those times looking for a kitten. They probably assumed I would check a different box if I would have known this. Some of the staff were quite rude also.

2
★★☆☆☆

Went at least 5-6 times looking for a kitten. Finally found one available however after filling out paper work I checked the box which said the kitten would be alone up to 6 hours per day, in my case possibly 3 days per week. I was told I needed to adopt 2 kittens in order to keep each other company. I didn't want 2 so I was denied a kitten. I wish I would have known or been told this before I wasted all those times looking for a kitten. They probably assumed I would check a different box if I would have known this. Some of the staff were quite rude also.

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1 out of 3 people found this review helpful.

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We just returned a cat we adopted from this place after 18 months of behavioral issues. Originally we had intended to adopt one cat. The one we liked was with another cat and we were told they were a "bonded pair". All we were told about them was their owner could no longer care for them. The cats were practically thrown at us, the counselor spent all of 5 minutes "interviewing" us, and we got the adoption fee reduced for taking 2 cats. Both cats had respiratory infections and worms and were definitely not bonded. The neutered male started spraying and showing signs of anxiety. He was diagnosed with urinary crystals. The vet tried 3 different types of Kitty Prozac and a special diet for the urinary problem, with no results. After spending tons of time and money trying to help the cat, we finally decided we couldn't handle living in a house that smelled of cat urine with two fighting cats. We feel that we were either deliberately deceived by the staff regarding the cats' issues, or there was gross incompetence on the part of the staff for not getting the full story from whoever turned the cats in the first time. The lady was quite nice when we returned the cat, but the adoption staff we dealt with previously was rude and condescending.

1
★☆☆☆☆

We just returned a cat we adopted from this place after 18 months of behavioral issues. Originally we had intended to adopt one cat. The one we liked was with another cat and we were told they were a "bonded pair". All we were told about them was their owner could no longer care for them. The cats were practically thrown at us, the counselor spent all of 5 minutes "interviewing" us, and we got the adoption fee reduced for taking 2 cats. Both cats had respiratory infections and worms and were definitely not bonded. The neutered male started spraying and showing signs of anxiety. He was diagnosed with urinary crystals. The vet tried 3 different types of Kitty Prozac and a special diet for the urinary problem, with no results. After spending tons of time and money trying to help the cat, we finally decided we couldn't handle living in a house that smelled of cat urine with two fighting cats. We feel that we were either deliberately deceived by the staff regarding the cats' issues, or there was gross incompetence on the part of the staff for not getting the full story from whoever turned the cats in the first time. The lady was quite nice when we returned the cat, but the adoption staff we dealt with previously was rude and condescending.

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1 out of 3 people found this review helpful.

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We adopted two cats over the weekend. I have nothing but good things to say for the service, care and facilities given by PHS.

In regards to other users reviews, yes, their adoption process is long, but they only want the best for the animals and to reduce the chance the animal will be returned to them in a couple weeks or months. Checking with your landlord that you can have a pet in the apartment SHOULD be mandatory. By L.A. law, a landlord can give you 3 days to get rid of the animal should they become aware you're breaking the lease. The contract you sign agreeing not to "redistribute" the animal makes perfect sense, if you cannot for any reason continue to take care of the animal, it makes perfect sense to return it to the shelter that has past information on file for it! Gee, this animal shelter is superb in it's quality. I highly recommend adopting a new family member from them.

5
★★★★★

We adopted two cats over the weekend. I have nothing but good things to say for the service, care and facilities given by PHS.

In regards to other users reviews, yes, their adoption process is long, but they only want the best for the animals and to reduce the chance the animal will be returned to them in a couple weeks or months. Checking with your landlord that you can have a pet in the apartment SHOULD be mandatory. By L.A. law, a landlord can give you 3 days to get rid of the animal should they become aware you're breaking the lease. The contract you sign agreeing not to "redistribute" the animal makes perfect sense, if you cannot for any reason continue to take care of the animal, it makes perfect sense to return it to the shelter that has past information on file for it! Gee, this animal shelter is superb in it's quality. I highly recommend adopting a new family member from them.

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1 out of 1 people found this review helpful.

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I understand this must be a difficult and stressful job, and that the staff and counselors must be overworked and understaffed.There dedication and caring for the furry and four legged is indisputable. It is a shame, however, that this caring attitude does not seem to apply to animals of the human kind.I have tried twice to adopt a cat or kitten here, and met with nothing but frustration and difficulty. They seem to take every step to assure your adoption experience is as time consuming and unpleasant as possible. Each time I tried to adopt, I had VERY long waits, tedious paperwork, and multiple visits.Their attitude toward prospective adopters is impatient, condescending , and suspicious. I understand screening families to make sure the animals will be well cared for, but not to the point of refusing to let me go forward with an adoption till my 80 year old mother,( who was planning on moving in with us , but at the time was still living in another part of the state), could travel 175 miles, hobble in on her bad knees and get checked out by the counselors to meet the requirement of having "everyone in the household" meet with the cat.The front desk staff was consistent in there aggravated and "too busy to bother with you" demeanor.In short , they seem not to be very interested in having their animals adopted.If they are, they need to learn how to interact suitably with the two- legged animals on which their organization depends

1
★☆☆☆☆

I understand this must be a difficult and stressful job, and that the staff and counselors must be overworked and understaffed.There dedication and caring for the furry and four legged is indisputable. It is a shame, however, that this caring attitude does not seem to apply to animals of the human kind.I have tried twice to adopt a cat or kitten here, and met with nothing but frustration and difficulty. They seem to take every step to assure your adoption experience is as time consuming and unpleasant as possible. Each time I tried to adopt, I had VERY long waits, tedious paperwork, and multiple visits.Their attitude toward prospective adopters is impatient, condescending , and suspicious. I understand screening families to make sure the animals will be well cared for, but not to the point of refusing to let me go forward with an adoption till my 80 year old mother,( who was planning on moving in with us , but at the time was still living in another part of the state), could travel 175 miles, hobble in on her bad knees and get checked out by the counselors to meet the requirement of having "everyone in the household" meet with the cat.The front desk staff was consistent in there aggravated and "too busy to bother with you" demeanor.In short , they seem not to be very interested in having their animals adopted.If they are, they need to learn how to interact suitably with the two- legged animals on which their organization depends

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3 out of 5 people found this review helpful.

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Very Highly Recommended.\r\n\r\nConsider volunteering, adopting a pet from or training with your dog this clean and conscientious facility.\r\n\r\nOutstanding!\r\n\r\n

2
★★★★★

Very Highly Recommended.\r\n\r\nConsider volunteering, adopting a pet from or training with your dog this clean and conscientious facility.\r\n\r\nOutstanding!\r\n\r\n

Pros: Clean facility, Extraordinary Volunteer Program, Behavior support & training available, Large variety, Ability to preview pets online

Cons: Closed Mondays, Number of spaces in parking lot is somewhat limited

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As a supposed animal rescue shelter and "member" of the Humane Society, this organization has absolutely NO RIGHT to publicly denounce another animal shelter for appropriately and ethically following their rules of adoption... re: Ellen Degeneres' illegal "redistribution" of the dog she adopted from the Moms and Mutts Rescue Group. Could it be that the Pasadena "Humane" Society NEEDED SOME PUBLICITY??? I would rather deal with a rescue agency which follows up on their adopted animals and ENSURES THEIR SAFETY.

DOES THE HUMANE SOCIETY OF THE UNITED STATES KNOW ABOUT YOUR JUVENILE ATTEMPTS TO GAIN ATTENTION??????? I won't be donating to ANY of their organizations.

1
★☆☆☆☆

As a supposed animal rescue shelter and "member" of the Humane Society, this organization has absolutely NO RIGHT to publicly denounce another animal shelter for appropriately and ethically following their rules of adoption... re: Ellen Degeneres' illegal "redistribution" of the dog she adopted from the Moms and Mutts Rescue Group. Could it be that the Pasadena "Humane" Society NEEDED SOME PUBLICITY??? I would rather deal with a rescue agency which follows up on their adopted animals and ENSURES THEIR SAFETY.

DOES THE HUMANE SOCIETY OF THE UNITED STATES KNOW ABOUT YOUR JUVENILE ATTEMPTS TO GAIN ATTENTION??????? I won't be donating to ANY of their organizations.

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2 out of 4 people found this review helpful.

.

Last year in the spring of 2007, I found a black cat that had literally been sawed in half, and totally\r\nde-gutted, lying out in front of Villa Gardens Retirement Home. Horrified, I called PHS. Got a\r\nVOICEMAIL. It was a Saturday in the morning, just after 9 a.m. and I COULD NOT get ahold of\r\nanyone in person right away. I had to call several times, and after several times of going back and\r\nforth, and back and forth, I got voice mail messages from an hispanic male investigator. Well, he\r\ncould HAVE CARED LESS about this unfortunate situation. I got absolutely NO WHERE BUT \r\nFRUSTRATION in this matter. And then I was telling this man that I put the body half in a chux\r\npad and placed it near the top of a trash bin right outside the retirement village. Then the crowner\r\nwas that the officer told me that if I put it in the trash can, they could/would NOT BE ABLE TO \r\nRETRIEVE IT!!!! How's that for service? Yes! AND I AM A MEMBER of PHS TOO!!!! I tried to tell\r\nthe man that this looked like the work of some person(s) doing horrendous activities; I DO have\r\na forensics background, by the way, but the man was disinterested. I think that Mr. McNall and\r\ncompany have a lot of explaining to do as to why they didn't look in to this matter any further\r\nwhen it was obvious that this cat suffered a brutal and horrible death while it was still alive.

0
★☆☆☆☆

Last year in the spring of 2007, I found a black cat that had literally been sawed in half, and totally\r\nde-gutted, lying out in front of Villa Gardens Retirement Home. Horrified, I called PHS. Got a\r\nVOICEMAIL. It was a Saturday in the morning, just after 9 a.m. and I COULD NOT get ahold of\r\nanyone in person right away. I had to call several times, and after several times of going back and\r\nforth, and back and forth, I got voice mail messages from an hispanic male investigator. Well, he\r\ncould HAVE CARED LESS about this unfortunate situation. I got absolutely NO WHERE BUT \r\nFRUSTRATION in this matter. And then I was telling this man that I put the body half in a chux\r\npad and placed it near the top of a trash bin right outside the retirement village. Then the crowner\r\nwas that the officer told me that if I put it in the trash can, they could/would NOT BE ABLE TO \r\nRETRIEVE IT!!!! How's that for service? Yes! AND I AM A MEMBER of PHS TOO!!!! I tried to tell\r\nthe man that this looked like the work of some person(s) doing horrendous activities; I DO have\r\na forensics background, by the way, but the man was disinterested. I think that Mr. McNall and\r\ncompany have a lot of explaining to do as to why they didn't look in to this matter any further\r\nwhen it was obvious that this cat suffered a brutal and horrible death while it was still alive.

Pros: Provides public with excellent selection of pets available

Cons: Apathy and Lack of Follow-Through on Serious Cases

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I had these feral kittens born in my yard that I started taking care off. Obviously, I wanted them fixed. I called Pasadena Humane Society about it and they treated me as a criminal for showing interest in these poor creatures. The woman I spoke to was exceptionally rude to me for no reason...Needless to say that they never called me back with an appointment and I had to fix the kittens somewhere else. It is just appalling how they treat people who are trying to be humane towards animals. Some "humane" society they are!

1
★☆☆☆☆

I had these feral kittens born in my yard that I started taking care off. Obviously, I wanted them fixed. I called Pasadena Humane Society about it and they treated me as a criminal for showing interest in these poor creatures. The woman I spoke to was exceptionally rude to me for no reason...Needless to say that they never called me back with an appointment and I had to fix the kittens somewhere else. It is just appalling how they treat people who are trying to be humane towards animals. Some "humane" society they are!

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4 out of 6 people found this review helpful.

.

I had to respond to the individual about difficulties in adopting the cat. I feel your frustration, however, PHS is only doing due diligence in protecting the animals. I was in the office once, where a prospective owner was interested in adopting a dog. She herself was renting and prior to processing the paperwork PHS wanted to confirm with the landlord. To make it short, the landlord was not aware or did not want her to adopt the pet. They just wanted to assure all the i are dotted and t are crossed. You cannot ask for more. I have adopted two dogs from PHS and I have nothing but great experience in adopting the pets. Yes, the family had to meet the dog, and dog had to meet the dog etc. But its just making sure its a right fit. Our last adoption was a Boxer, I was the third person on the list. I was shocked we were the only one who call for the dog. He the best and adores our first dog (dalmatian). I feel your frustrations, but its all for good reasons and to protect the animals.\r\n\r\n

2
★★★★★

I had to respond to the individual about difficulties in adopting the cat. I feel your frustration, however, PHS is only doing due diligence in protecting the animals. I was in the office once, where a prospective owner was interested in adopting a dog. She herself was renting and prior to processing the paperwork PHS wanted to confirm with the landlord. To make it short, the landlord was not aware or did not want her to adopt the pet. They just wanted to assure all the i are dotted and t are crossed. You cannot ask for more. I have adopted two dogs from PHS and I have nothing but great experience in adopting the pets. Yes, the family had to meet the dog, and dog had to meet the dog etc. But its just making sure its a right fit. Our last adoption was a Boxer, I was the third person on the list. I was shocked we were the only one who call for the dog. He the best and adores our first dog (dalmatian). I feel your frustrations, but its all for good reasons and to protect the animals.\r\n\r\n

Pros: Clean, staff is very attentive to the animals and helpful

Cons: Want to take all of them home

.

the shelter is clean, which is good indeed. However this people think that everybody adopting an animal is the average idiot who would dress it and torture it in all possible ways for his own pleasure.Plus they think that you care about the money when you adopt a cat.....I took a cat and I was even about to leave an offer.....the cat was badly sick, which is not a problem for me, I just hate that they didn't tell me that. I thought that it got carsick and waited the day after for the vet. The cat was very dehydrated, which does not happen in a half an hour drive by car. When I complained about that they pretended they didn't know that the cat was barely alive......

2
★★☆☆☆

the shelter is clean, which is good indeed. However this people think that everybody adopting an animal is the average idiot who would dress it and torture it in all possible ways for his own pleasure.Plus they think that you care about the money when you adopt a cat.....I took a cat and I was even about to leave an offer.....the cat was badly sick, which is not a problem for me, I just hate that they didn't tell me that. I thought that it got carsick and waited the day after for the vet. The cat was very dehydrated, which does not happen in a half an hour drive by car. When I complained about that they pretended they didn't know that the cat was barely alive......

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3 out of 6 people found this review helpful.

.

The preivious comments which note the office staffs' rude treatment applied to me as well. As all barking dog complaints for Glendale, Pasadena, and other surrounding areas are handled by the Pasadena Humane Society, you'd think that they'd have some helpful resources to assist people who are dealing with the stress of non-stop barking dogs and rude, scary neighbors. I originally called the PHS after being referred to them by the Glendale Police after my neighbor suggested that the only way he could stop his dog from barking would be to "shoot the cat that lives in the alley and makes him bark." I was extremely disturbed by the fact that my neighbor had suggested that killing an animal was an acceptable solution to his dog's barking problem and I thought that the PHS would be helpful in providing some educational solutions to my neighbor so that he could stop his dog from barking without resorting to the murder of an innocent animal.

Sadly this is not the case. In my experience, the Pasadena Humane Society offers no support to those who are dealing with neighbors who maintain that they have no ideas for how to stop their dogs from barking (other than to kill an alley cat who is being sited as the source of the dog barking problem!)

EVERYONE I talked to at the Pasadena Humane Society was extremely unhelpful, sarcastic, and harried. In order to actually find the correct person to talk to about anything related to barking dogs/creepy neighbors/dog owners responsiblities regarding their pets it took 5 phone transfers and 20 minutes of being on hold.
Also, they have ONE person (for Pasadena, South Pas, La Canada, and Glendale!!!) who is apparently in charge of the process of dealing with anything related to barking dog complaints. And from what I understand, s/he only works on Saturdays, so there's basically not anyone you can talk to about barking dog complaints if you call Monday, Tuesday, Wednesday, Thursday, Friday, or Sunday.

I don't imagine that they will be at all effective in resolving my problem and I would encourage you to complain to your city officials about the PHS's lack of professionalism, seeming disdain for the people they are meant to serve, and their inability to assist citizens with the problems that they face.

1
★☆☆☆☆

The preivious comments which note the office staffs' rude treatment applied to me as well. As all barking dog complaints for Glendale, Pasadena, and other surrounding areas are handled by the Pasadena Humane Society, you'd think that they'd have some helpful resources to assist people who are dealing with the stress of non-stop barking dogs and rude, scary neighbors. I originally called the PHS after being referred to them by the Glendale Police after my neighbor suggested that the only way he could stop his dog from barking would be to "shoot the cat that lives in the alley and makes him bark." I was extremely disturbed by the fact that my neighbor had suggested that killing an animal was an acceptable solution to his dog's barking problem and I thought that the PHS would be helpful in providing some educational solutions to my neighbor so that he could stop his dog from barking without resorting to the murder of an innocent animal.

Sadly this is not the case. In my experience, the Pasadena Humane Society offers no support to those who are dealing with neighbors who maintain that they have no ideas for how to stop their dogs from barking (other than to kill an alley cat who is being sited as the source of the dog barking problem!)

EVERYONE I talked to at the Pasadena Humane Society was extremely unhelpful, sarcastic, and harried. In order to actually find the correct person to talk to about anything related to barking dogs/creepy neighbors/dog owners responsiblities regarding their pets it took 5 phone transfers and 20 minutes of being on hold.
Also, they have ONE person (for Pasadena, South Pas, La Canada, and Glendale!!!) who is apparently in charge of the process of dealing with anything related to barking dog complaints. And from what I understand, s/he only works on Saturdays, so there's basically not anyone you can talk to about barking dog complaints if you call Monday, Tuesday, Wednesday, Thursday, Friday, or Sunday.

I don't imagine that they will be at all effective in resolving my problem and I would encourage you to complain to your city officials about the PHS's lack of professionalism, seeming disdain for the people they are meant to serve, and their inability to assist citizens with the problems that they face.

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2 out of 6 people found this review helpful.

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The place looks very clean and well kept and that's rarely seen nowadays. The office staff, however, isn't so impressive.

I was playing with one of the puppies when the other one got jealous and bit me. Even though it did not penetrate my skin, I still went to inform a staff member to put up a warning sign. I know for a fact that parents bring their children in to visit all the time, kids that love to stick their hands in to pet the puppies; unless there's a sign that says otherwise. Instead of being grateful and putting up some sort of warning, I was treated rough-handedly and spoken to condescendingly.

3
★★★☆☆

The place looks very clean and well kept and that's rarely seen nowadays. The office staff, however, isn't so impressive.

I was playing with one of the puppies when the other one got jealous and bit me. Even though it did not penetrate my skin, I still went to inform a staff member to put up a warning sign. I know for a fact that parents bring their children in to visit all the time, kids that love to stick their hands in to pet the puppies; unless there's a sign that says otherwise. Instead of being grateful and putting up some sort of warning, I was treated rough-handedly and spoken to condescendingly.

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1 out of 3 people found this review helpful.

.

I am loathe to go into these kind of places, as I always feel so sorry for the animals. I am kind of an admitted sappy, bleeding heart in that way. I found an abandoned feral kitten that I could not take care of and was heartbroken for the little thing. I begrudgingly went to the Pasadena Human Society and found I was well treated by the staff. I found them to be caring towards me and caring towards the kitten they gently transferred into a cage lined with a clean towel. I found the staff to be extremely kind and competent. Others may have had a bad experience but I had a great one.

5
★★★★★

I am loathe to go into these kind of places, as I always feel so sorry for the animals. I am kind of an admitted sappy, bleeding heart in that way. I found an abandoned feral kitten that I could not take care of and was heartbroken for the little thing. I begrudgingly went to the Pasadena Human Society and found I was well treated by the staff. I found them to be caring towards me and caring towards the kitten they gently transferred into a cage lined with a clean towel. I found the staff to be extremely kind and competent. Others may have had a bad experience but I had a great one.

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3 out of 4 people found this review helpful.

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Condescending. The office staff lack customer service skills. I would be fired if I interacted with my clients the way much of the office staff treats the public.

The facilties are clean and well-maintained, and the volunteers- who aren't paid obviously- are the ones who were most helpful and courteous. Go figure.

3
★★★☆☆

Condescending. The office staff lack customer service skills. I would be fired if I interacted with my clients the way much of the office staff treats the public.

The facilties are clean and well-maintained, and the volunteers- who aren't paid obviously- are the ones who were most helpful and courteous. Go figure.

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2 out of 3 people found this review helpful.

.

I have to agree with several other reviews.....we adopted an 8month old dog from PHS in October (our first time at PHS)....and although I was impressed with the cleanliness of the shelter and the care the volunteers gave to the animals while visiting them....their Office Personnel leave a LOT to be desired. They treat you as though you are the one who will be abusive to the animal, not the one they rescued the animal from. I felt as though they were judging our every move, and the office staff is just downright rude. We adopted another dog from the San Bernadino City Shelter, and WOW what a difference. Those people just want to find loving homes for the animals and are so kind and compassionate. I think the attitude you are met with at PHS might hinder some prospective adopters. Very sad. Although I love the dog I found at PHS, I'm not sure I'll ever go back.

2
★★☆☆☆

I have to agree with several other reviews.....we adopted an 8month old dog from PHS in October (our first time at PHS)....and although I was impressed with the cleanliness of the shelter and the care the volunteers gave to the animals while visiting them....their Office Personnel leave a LOT to be desired. They treat you as though you are the one who will be abusive to the animal, not the one they rescued the animal from. I felt as though they were judging our every move, and the office staff is just downright rude. We adopted another dog from the San Bernadino City Shelter, and WOW what a difference. Those people just want to find loving homes for the animals and are so kind and compassionate. I think the attitude you are met with at PHS might hinder some prospective adopters. Very sad. Although I love the dog I found at PHS, I'm not sure I'll ever go back.

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2 out of 4 people found this review helpful.

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In the morning, I found a cat in a driveway that was dragging itself along. I believed it was just hit by a car. I took it to the vet who X-rayed it and I was told no bones were broken. The cat was walking by evening. I took the cat to PHS and was told it would be put up for adoption and would NOT be euthanized. Every day for a week I either visited the shelter or called and was told it was still in the "back" and I was not allowed to visit it. When I called the following week, Monday, they told me the cat was no longer there which means they euthanized it on Sunday. It had never left the back room, I asked a lot of questions and got evasive answers. All they could say was that their shelter does not have enough room. By the condition of the cat, it was someone's well cared for pet. I will never take any animal to an animal shelter again. I had considered including this shelter in a trust. Now I will only donate to no-kill shelters.

1
★☆☆☆☆

In the morning, I found a cat in a driveway that was dragging itself along. I believed it was just hit by a car. I took it to the vet who X-rayed it and I was told no bones were broken. The cat was walking by evening. I took the cat to PHS and was told it would be put up for adoption and would NOT be euthanized. Every day for a week I either visited the shelter or called and was told it was still in the "back" and I was not allowed to visit it. When I called the following week, Monday, they told me the cat was no longer there which means they euthanized it on Sunday. It had never left the back room, I asked a lot of questions and got evasive answers. All they could say was that their shelter does not have enough room. By the condition of the cat, it was someone's well cared for pet. I will never take any animal to an animal shelter again. I had considered including this shelter in a trust. Now I will only donate to no-kill shelters.

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2 out of 5 people found this review helpful.

.

On 11/29/06, I found a feral kitten with a severely broken leg. I was able get ahold of it and put it in a box. I brought the kitten to the Glendale Humane Society, and they called the Pasadena Humane Society to come and take possession of the kitten.\r\n\r\nThe next day, a friend came forth and was 100% willing to take possession of the kitten and pay for all medical care. We contacted PHS, but were told that PHS could not release the kitten for 5 days. The vet would look at the kitten and determine whether it was adoptable or would be euthanized. We drove over to PHS and filled out the paperwork so everything would be in order once the 5-day waiting period was over.\r\n\r\nIn the meantime, my friend was given the runaround -- she was told that PHS MUST contact her landlord to verify that she could have a cat before we could proceed with the adoption. My friend got the landlord's number, got permission to keep the cat (after shelling out an additional security deposit), and called PHS with the landlord's #. PHS replied that it wasn't THEIR responsibility to contact the landlord, but my friend's responsibility to have her landlord contact PHS!\r\n\r\nThe staff at PHS have HORRIBLE, SUPERIOR, ATTITUDES! They look at you with disdain, and if you try to ask questions or get more information, they refuse to answer. They are more interested in their self-absorbed lives than in placing animals!\r\n\r\nNow it is 12/4. The vet has decided that the leg needs to be amputated, but PHS will not do the amputation. My friend is willing to get the cat medical care, but PHS will not allow her to adopt the cat b/c it is ""under treatment"" in the clinic. \r\n\r\nIf PHS has no intention of treating the broken leg, what ""treatment"" could this kitten be receiving that's so all-important?!!! And if PHS has no intention of adopting this cat out, WHY AREN'T THEY EUTHANIZING IT AND PUTTING IT OUT OF ITS MISERY? BECAUSE IT HAS TO WAIT 5 DAYS???!!! \r\n\r\nPHS is truly INHUMANE!!!! I pray for karma...

0
★☆☆☆☆

On 11/29/06, I found a feral kitten with a severely broken leg. I was able get ahold of it and put it in a box. I brought the kitten to the Glendale Humane Society, and they called the Pasadena Humane Society to come and take possession of the kitten.\r\n\r\nThe next day, a friend came forth and was 100% willing to take possession of the kitten and pay for all medical care. We contacted PHS, but were told that PHS could not release the kitten for 5 days. The vet would look at the kitten and determine whether it was adoptable or would be euthanized. We drove over to PHS and filled out the paperwork so everything would be in order once the 5-day waiting period was over.\r\n\r\nIn the meantime, my friend was given the runaround -- she was told that PHS MUST contact her landlord to verify that she could have a cat before we could proceed with the adoption. My friend got the landlord's number, got permission to keep the cat (after shelling out an additional security deposit), and called PHS with the landlord's #. PHS replied that it wasn't THEIR responsibility to contact the landlord, but my friend's responsibility to have her landlord contact PHS!\r\n\r\nThe staff at PHS have HORRIBLE, SUPERIOR, ATTITUDES! They look at you with disdain, and if you try to ask questions or get more information, they refuse to answer. They are more interested in their self-absorbed lives than in placing animals!\r\n\r\nNow it is 12/4. The vet has decided that the leg needs to be amputated, but PHS will not do the amputation. My friend is willing to get the cat medical care, but PHS will not allow her to adopt the cat b/c it is ""under treatment"" in the clinic. \r\n\r\nIf PHS has no intention of treating the broken leg, what ""treatment"" could this kitten be receiving that's so all-important?!!! And if PHS has no intention of adopting this cat out, WHY AREN'T THEY EUTHANIZING IT AND PUTTING IT OUT OF ITS MISERY? BECAUSE IT HAS TO WAIT 5 DAYS???!!! \r\n\r\nPHS is truly INHUMANE!!!! I pray for karma...

Pros: The animals are great.

Cons: Staff is sorely lacking in any customer service related skills. remember: you are PUBLIC SERVANTS!!!

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My friend and I are in the middle of a GOD-AWFUL experience with the Pasadena Humane Society.

On 11/29/06, I found a feral kitten with a severely broken leg outside of work. I managed to coax it into eating some food, and while doing so, I was able get ahold of it and put it in a box. I'm closer to the Glendale Humane Society, so I brought the kitten there. Unfortunately, I was told they are not a shelter and do not take in animals, but they could call the Pasadena HS and they would come and pick the kitten up and take possession of it.

The next day, a friend at work (who was out of town at the time the kitten was found) came forth and was 100% willing to take possession of the kitten and pay for all medical care. We contacted PHS, but were told that the PHS could not release the kitten for 5 days. In that time, the vet would look at the kitten and determine whether or not it was adoptable or would have to be put down. We were encouraged to drive over to PHS and fill out the paperwork so everything would be in order once the 5-day waiting period was over, which we did.

In the meantime, my friend was given the runaround -- she was told that PHS MUST contact her landlord to verify that she could have a cat before we could proceed with the adoption. My friend was honest and said she didn't know what the landlord's policy was, but she got the landlord's number, got permission to keep the cat (after shelling out an additional security deposit), and called PHS with the landlord's #. PHS replied that it wasn't THEIR responsibility to contact the landlord, but my friend's responsibility to have her landlord contact PHS!

The attitude that you read about in a good portion of these reviews is true! The staff at PHS have HORRIBLE, SUPERIOR, ATTITUDES! They look at you with disdain, and if you try to ask questions or get more information, they refuse to answer. They are more interested in their self-absorbed lives than in placing animals!

Now it is 12/4. The vet has decided that the leg needs to be amputated, but PHS will not do the amputation. My friend is willing to get the cat medical care, but PHS will not allow her to adopt the cat b/c it is "under treatment" in the clinic.

If PHS has no intention of treating the broken leg, what "treatment" could this kitten be receiving that's so all-important?!!! And if PHS has no intention of adopting this cat out, WHY AREN'T THEY EUTHANIZING IT AND PUTTING IT OUT OF ITS MISERY? BECAUSE IT HAS TO WAIT 5 DAYS??? WITH A SEVERELY BROKEN LEG???!!!

PHS is truly INHUMANE!!!! I pray for karma...

1
★☆☆☆☆

My friend and I are in the middle of a GOD-AWFUL experience with the Pasadena Humane Society.

On 11/29/06, I found a feral kitten with a severely broken leg outside of work. I managed to coax it into eating some food, and while doing so, I was able get ahold of it and put it in a box. I'm closer to the Glendale Humane Society, so I brought the kitten there. Unfortunately, I was told they are not a shelter and do not take in animals, but they could call the Pasadena HS and they would come and pick the kitten up and take possession of it.

The next day, a friend at work (who was out of town at the time the kitten was found) came forth and was 100% willing to take possession of the kitten and pay for all medical care. We contacted PHS, but were told that the PHS could not release the kitten for 5 days. In that time, the vet would look at the kitten and determine whether or not it was adoptable or would have to be put down. We were encouraged to drive over to PHS and fill out the paperwork so everything would be in order once the 5-day waiting period was over, which we did.

In the meantime, my friend was given the runaround -- she was told that PHS MUST contact her landlord to verify that she could have a cat before we could proceed with the adoption. My friend was honest and said she didn't know what the landlord's policy was, but she got the landlord's number, got permission to keep the cat (after shelling out an additional security deposit), and called PHS with the landlord's #. PHS replied that it wasn't THEIR responsibility to contact the landlord, but my friend's responsibility to have her landlord contact PHS!

The attitude that you read about in a good portion of these reviews is true! The staff at PHS have HORRIBLE, SUPERIOR, ATTITUDES! They look at you with disdain, and if you try to ask questions or get more information, they refuse to answer. They are more interested in their self-absorbed lives than in placing animals!

Now it is 12/4. The vet has decided that the leg needs to be amputated, but PHS will not do the amputation. My friend is willing to get the cat medical care, but PHS will not allow her to adopt the cat b/c it is "under treatment" in the clinic.

If PHS has no intention of treating the broken leg, what "treatment" could this kitten be receiving that's so all-important?!!! And if PHS has no intention of adopting this cat out, WHY AREN'T THEY EUTHANIZING IT AND PUTTING IT OUT OF ITS MISERY? BECAUSE IT HAS TO WAIT 5 DAYS??? WITH A SEVERELY BROKEN LEG???!!!

PHS is truly INHUMANE!!!! I pray for karma...

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2 out of 4 people found this review helpful.

.

As others have said, this is the best kennel I have ever seen. It's clean, is a large complex so you have many choices of pets, and is open air so there is very little smell. The dogs and cats are socialized by trained volunteers so that they won't be as afraid of humans and will be friendly when a human comes along. Animals are fed on a regular basis and their kennels are kept clean. Adoption fees are low as well. My family adopted a dog from there and we never regretted it.

5
★★★★★

As others have said, this is the best kennel I have ever seen. It's clean, is a large complex so you have many choices of pets, and is open air so there is very little smell. The dogs and cats are socialized by trained volunteers so that they won't be as afraid of humans and will be friendly when a human comes along. Animals are fed on a regular basis and their kennels are kept clean. Adoption fees are low as well. My family adopted a dog from there and we never regretted it.

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2 out of 3 people found this review helpful.

.

While the shelter looks nice, the staff and service are less than humane. Pet store has reasonable prices, but inattentive staff. There are many animals needing homes, but Adoption staff act as if you have alterior motives for adopting. Veterinary staff are unpleasant when you ask about the health of the animals. While they have a cheap Spay&Neuter program, its focus is on numbers rather than superior animal care. Cost of adoption is reasonable and in-line with other shelters in Los Angeles. Cost of dog boarding is reasonable, but there is little service provided other then feeding and a kennel to sleep in.

PROS: Lots of services available in one spot
CONS: Poor staff attitude

3
★★★☆☆

While the shelter looks nice, the staff and service are less than humane. Pet store has reasonable prices, but inattentive staff. There are many animals needing homes, but Adoption staff act as if you have alterior motives for adopting. Veterinary staff are unpleasant when you ask about the health of the animals. While they have a cheap Spay&Neuter program, its focus is on numbers rather than superior animal care. Cost of adoption is reasonable and in-line with other shelters in Los Angeles. Cost of dog boarding is reasonable, but there is little service provided other then feeding and a kennel to sleep in.

PROS: Lots of services available in one spot
CONS: Poor staff attitude

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1 out of 2 people found this review helpful.

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I was forced by the city to turn in my two ducklings. According to city ordinance, one is not suppose to have ducks w/in a 100 yards of a neighbor.
Although, I think the ordinance is ridiculous and am very sad to have to let my ducks go, I am at least sure that the Pasadena Humane society will find them a good home.
Their facilities and commitment to animal welfare is outstanding.

PROS: Great facilities
CONS: Limited parking

5
★★★★★

I was forced by the city to turn in my two ducklings. According to city ordinance, one is not suppose to have ducks w/in a 100 yards of a neighbor.
Although, I think the ordinance is ridiculous and am very sad to have to let my ducks go, I am at least sure that the Pasadena Humane society will find them a good home.
Their facilities and commitment to animal welfare is outstanding.

PROS: Great facilities
CONS: Limited parking

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2 out of 4 people found this review helpful.

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The people who work here are so kind.
Our late cat, Truman, began his life here when we adopted him as a kitten & ended here when we had to have him put to sleep because he was terminally ill. The people were so good to us, especially at the end when we were so sad. Prices for all services like vaccines, spaying & neutering are very cheap, and you can tell the people love animals.
We have a new cat now, T2, who was neutered and vaccinated here for around $30, I think. There was a two month waiting list for getting the cat fixed so call ahead.

PROS: Kind, loving staff. Full services.
CONS: No cons.

5
★★★★★

The people who work here are so kind.
Our late cat, Truman, began his life here when we adopted him as a kitten & ended here when we had to have him put to sleep because he was terminally ill. The people were so good to us, especially at the end when we were so sad. Prices for all services like vaccines, spaying & neutering are very cheap, and you can tell the people love animals.
We have a new cat now, T2, who was neutered and vaccinated here for around $30, I think. There was a two month waiting list for getting the cat fixed so call ahead.

PROS: Kind, loving staff. Full services.
CONS: No cons.

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2 out of 3 people found this review helpful.

.

I think this is hands-down the most impressive animal shelter I have ever seen. It is absolutely phenominal. They take excellent care of their animals, and there is a screening process to determine that owners are suitable for having pets. They also ensure that all pets are spayed/neutered before they leavel, to reduce overpopulation problems. I got my cat, Chloe, from the PHS, and she is absolutely the best cat in the world. :)

5
★★★★★

I think this is hands-down the most impressive animal shelter I have ever seen. It is absolutely phenominal. They take excellent care of their animals, and there is a screening process to determine that owners are suitable for having pets. They also ensure that all pets are spayed/neutered before they leavel, to reduce overpopulation problems. I got my cat, Chloe, from the PHS, and she is absolutely the best cat in the world. :)

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2 out of 3 people found this review helpful.

.

Their website has photos of all the animals they have for adoption (and lost pets too) which is updated twice a day - but as they do not hold animals from phone calls or emails, so if you see one you want, go in person. Adoption screening is between a city shelter (hands you any animal no question) and a rescue (home visits etc), they do let your dog meet with a prospective adoptive dog, and have a beautiful mostly open-air facilty, helpful staff, well-cared for dogs, cats, rabbits, guinea pigs, birds, snakes etc.

2
★★★★★

Their website has photos of all the animals they have for adoption (and lost pets too) which is updated twice a day - but as they do not hold animals from phone calls or emails, so if you see one you want, go in person. Adoption screening is between a city shelter (hands you any animal no question) and a rescue (home visits etc), they do let your dog meet with a prospective adoptive dog, and have a beautiful mostly open-air facilty, helpful staff, well-cared for dogs, cats, rabbits, guinea pigs, birds, snakes etc.

Pros: clean kennels, purebreds, mutts

 

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