Mattress Firm Menlo Park

★★★☆☆
  • 1189 El Camino Real

    Menlo Park, CA 94025

    Map & Directions
  • 650-327-6288

About Mattress Firm Menlo Park

Categories
  • Mattress Stores
  • Bedding
  • Furniture Stores
  • Beds
  • Bedroom Furniture
Details
  • Shop Online
  • Mattress Stores
Hours
M-Sa 10am-8pm, Su 11am-6pm
Emails
  • customerservice@mattressfirm.com
Keywords
  • Mattress Online
  • Best Mattress
  • New Mattress

Home & Garden

Home & Garden
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2.5 2
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.

We recently bought a king sized bed from this establishment. We liked their staff and did not feel pressured at all into buying anything...which is probably why we did. We haggled a bit on the price and they were very willing to work with us to find an agreeable price. We would go there again if we need to buy more beds.

PROS: no hassle, good price
CONS:

4
★★★★☆

We recently bought a king sized bed from this establishment. We liked their staff and did not feel pressured at all into buying anything...which is probably why we did. We haggled a bit on the price and they were very willing to work with us to find an agreeable price. We would go there again if we need to buy more beds.

PROS: no hassle, good price
CONS:

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I was in the process of mattress shopping and had visited Mancini's Sleepworld, Costco, and Sleep Train and my last stop was Mattress Discounters on El Camino Real in Menlo Park. By far, that was my worst sales experience. There was one sales person in an empty shop, who was absolutely not interested in selling. Instead of focusing on selling me a mattress, he was more interested in making personal comments and was extremely rude.
I hope the owner reads this review because I told the sales person upfront that I was ready to buy the mattress but needed a fast delivery and a competitive price yet he let me walk out of the store without a mattress and quite upset. Why hire such people who are just not interested in selling and ruin the brand name?
Needless to say I bought my mattress from another store and was very happy with my experience.
If I am going to spend $1500 on a mattress, I do expect good customer service.

0
★☆☆☆☆

I was in the process of mattress shopping and had visited Mancini's Sleepworld, Costco, and Sleep Train and my last stop was Mattress Discounters on El Camino Real in Menlo Park. By far, that was my worst sales experience. There was one sales person in an empty shop, who was absolutely not interested in selling. Instead of focusing on selling me a mattress, he was more interested in making personal comments and was extremely rude.
I hope the owner reads this review because I told the sales person upfront that I was ready to buy the mattress but needed a fast delivery and a competitive price yet he let me walk out of the store without a mattress and quite upset. Why hire such people who are just not interested in selling and ruin the brand name?
Needless to say I bought my mattress from another store and was very happy with my experience.
If I am going to spend $1500 on a mattress, I do expect good customer service.

Pros: Good selection

Cons: Poor customer service

Message from Mattress Firm Menlo Park

Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mattresses and bedding products incorporating the latest sleep technology, including pressure relieving memory foam mattresses. Enjoy same-day or next-day mattress delivery nationwide and rest assured with our ​120 night sleep happy guarantee!

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