Burbank Spa & Garden

★★★★☆
  • 2115 West Magnolia Blvd.

    Burbank, CA 91506

    Map & Directions
  • 818-845-1251

Personal Services

Personal Services
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Great!

3
★★★★★

Great!

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Jackie and Belinda most helpful receptionists!

3
★★★★★

Jackie and Belinda most helpful receptionists!

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Excellent!!

3
★★★★★

Excellent!!

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Tarja was wonderful!

3
★★★★★

Tarja was wonderful!

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You guys rock

3
★★★★★

You guys rock

.

The staff was very helpful!

3
★★★★★

The staff was very helpful!

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Yoni is the best!!!

3
★★★★★

Yoni is the best!!!

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My manicure was the best!

3
★★★★★

My manicure was the best!

.

Best massages therapist TARJA!!!

3
★★★★★

Best massages therapist TARJA!!!

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massage therapists are awesome-great deep work!!!

3
★★★★★

massage therapists are awesome-great deep work!!!

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Exceptional massage all around perfect

3
★★★★★

Exceptional massage all around perfect

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I just love this place!

3
★★★★★

I just love this place!

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Lori was excellent

3
★★★★★

Lori was excellent

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was amazing! will be returning forever!!!

3
★★★★★

was amazing! will be returning forever!!!

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Everything was lovely and very professional.

3
★★★★★

Everything was lovely and very professional.

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Great facial for myself and my daughter by Amy.

3
★★★★★

Great facial for myself and my daughter by Amy.

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Olga is the best massage ever! Receptionist are awesome! Will return in future! Thanks!

3
★★★★★

Olga is the best massage ever! Receptionist are awesome! Will return in future! Thanks!

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Always relaxing. Thanks.

3
★★★★★

Always relaxing. Thanks.

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The experience was fantastic.

3
★★★★★

The experience was fantastic.

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Great massage - Thanks Yoni! Best part of my week!

3
★★★★★

Great massage - Thanks Yoni! Best part of my week!

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Loris manicures are the best!

3
★★★★★

Loris manicures are the best!

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I have cronic hip and back pain, after a massage at Burbank spa I feel 18 again. They are the best

3
★★★★★

I have cronic hip and back pain, after a massage at Burbank spa I feel 18 again. They are the best

.

Melissa does the best nails in all of California. Best staff ever! I'll be returning for a long time.

3
★★★★★

Melissa does the best nails in all of California. Best staff ever! I'll be returning for a long time.

.

Great spa! Have been coming here 5+ years

3
★★★★★

Great spa! Have been coming here 5+ years

.

Friendly and experienced staff, comfortable and relaxing atmosphere, reasonable prices!

3
★★★★★

Friendly and experienced staff, comfortable and relaxing atmosphere, reasonable prices!

.

THE STAFF AT BURBANK SPA AND GARDEN ARE FRIENDLY, COURTEOUS, AND PROFESSIONAL. THE ENVIRONMENT IS SOOTHING AND RELAXING. THE MASSAGE IS ABSOLUTELY WONDERFUL!!

3
★★★★★

THE STAFF AT BURBANK SPA AND GARDEN ARE FRIENDLY, COURTEOUS, AND PROFESSIONAL. THE ENVIRONMENT IS SOOTHING AND RELAXING. THE MASSAGE IS ABSOLUTELY WONDERFUL!!

.

I recently moved to the Burbank area and was very excited to drive by what looked like a cozy local "Spa & Garden." While the Burbank Spa & Garden is charming and has a good selection of services / menu unfortunately both times that I have gone here for massages (once swedish massage and the other time a deep tissue massage), I have been extremely disappointed with the massage itself. A few examples of what I had a problem with at my last visit: way too much lotion / oil used (I was drenched in massage oil and she just kept pumping more on me), my masseuse went very fast with the massage strokes (up and down up and down my leg, my arms, everywhere, back and forth fast fast fast, there was no slow, nice, relaxing pressure), and there was very little focus on the areas I said I wanted her to work on (the middle of my back and feet -it was more like she was just massaging a little bit all over and I kept waiting for her to get to my problem areas). I also noticed that the masseuses wrists and elbows seemed to keep popping in and out of socket, as well as a sort of grinding noise coming from her joints as she was working... I asked what the popping of her elbows was and if she was OK and she responded, "oh, I'm cracking, I do that all the time out of habit... I don't even realize I'm doing it." Wow. Her joint jolts and grinding was extremely distracting. I was also disappointed by the lack of professionalism from my masseuse, for example: midway through the massage when it was time for me to turn from my back to my stomach, she was standing down by my feet and ask me to turnover without offering to help with the towel covering my body for privacy. So there I am, naked under this towel, and she is not holding it up properly so I can roll over with privacy... therefore, I am trying to turnover on my own while keeping this towel in place in an effort to keep my private areas and breasts from being exposed. Not cool. There were a few other issues as well... Overall, I am just really disappointed I did not get a decent massage... I needed it.

1
★★☆☆☆

I recently moved to the Burbank area and was very excited to drive by what looked like a cozy local "Spa & Garden." While the Burbank Spa & Garden is charming and has a good selection of services / menu unfortunately both times that I have gone here for massages (once swedish massage and the other time a deep tissue massage), I have been extremely disappointed with the massage itself. A few examples of what I had a problem with at my last visit: way too much lotion / oil used (I was drenched in massage oil and she just kept pumping more on me), my masseuse went very fast with the massage strokes (up and down up and down my leg, my arms, everywhere, back and forth fast fast fast, there was no slow, nice, relaxing pressure), and there was very little focus on the areas I said I wanted her to work on (the middle of my back and feet -it was more like she was just massaging a little bit all over and I kept waiting for her to get to my problem areas). I also noticed that the masseuses wrists and elbows seemed to keep popping in and out of socket, as well as a sort of grinding noise coming from her joints as she was working... I asked what the popping of her elbows was and if she was OK and she responded, "oh, I'm cracking, I do that all the time out of habit... I don't even realize I'm doing it." Wow. Her joint jolts and grinding was extremely distracting. I was also disappointed by the lack of professionalism from my masseuse, for example: midway through the massage when it was time for me to turn from my back to my stomach, she was standing down by my feet and ask me to turnover without offering to help with the towel covering my body for privacy. So there I am, naked under this towel, and she is not holding it up properly so I can roll over with privacy... therefore, I am trying to turnover on my own while keeping this towel in place in an effort to keep my private areas and breasts from being exposed. Not cool. There were a few other issues as well... Overall, I am just really disappointed I did not get a decent massage... I needed it.

Pros: Relaxing atmosphere, good selection of services

Cons: 2 for 2 on Poor Massages

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i love this place so relaxing and best customer service.i would recomend to everyone...my friends and i always their most of the time :-)

5
★★★★★

i love this place so relaxing and best customer service.i would recomend to everyone...my friends and i always their most of the time :-)

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I have been going to Burbank Spa and Garden for almost three years now, so i was also shocked to read the negitive reviews about the spa. I use to have problems with my face breaking out, and because I work in the entertainment industry, could not afford to have bad breakouts. The staff at Burbank Spa and Garden are so nice and knowledgeable that i got the exact products and best treatments for my skin. Not only do they have great facials but they will also customize it for your own skin! Since i have been going there it has worked miracles on my face!

2
★★★★★

I have been going to Burbank Spa and Garden for almost three years now, so i was also shocked to read the negitive reviews about the spa. I use to have problems with my face breaking out, and because I work in the entertainment industry, could not afford to have bad breakouts. The staff at Burbank Spa and Garden are so nice and knowledgeable that i got the exact products and best treatments for my skin. Not only do they have great facials but they will also customize it for your own skin! Since i have been going there it has worked miracles on my face!

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Im really shocked by the bad reviews! Ive been going to this spa for years now and have never had one complaint. Their friendly staff and great prices make it hard to go anywhere else. I love the sauna!! Im addicted! Every time Im sick I spend ten minutes in the sauna with their eucalyptus oil and it completely clears my sinus problems. The garden is so peaceful and refreshing to relax in and the staff is always at your service! The nail technicians, estheticians, and massage therapists are all so personable and make it their responsibity for you as the customer to have the best experience! I love Burbank Spa and will continue to get my services there : )

2
★★★★★

Im really shocked by the bad reviews! Ive been going to this spa for years now and have never had one complaint. Their friendly staff and great prices make it hard to go anywhere else. I love the sauna!! Im addicted! Every time Im sick I spend ten minutes in the sauna with their eucalyptus oil and it completely clears my sinus problems. The garden is so peaceful and refreshing to relax in and the staff is always at your service! The nail technicians, estheticians, and massage therapists are all so personable and make it their responsibity for you as the customer to have the best experience! I love Burbank Spa and will continue to get my services there : )

Pros: Best service and overall best spa experience!

Cons: none

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I had a massage here over the weekend and from walking in to leaving it was a great experience. As you enter the spa you walk through a garden which is a serene setting, and makes you feel relaxed right away. Then you are greeted by a great staff and then the real spa experince begins. I had a deep tissue massage and it was the best massage I have had in awhile. I will come back to Burbank Spa & Garden for sure. I already made an appointment to visit when my mom and sister come in town to visit.

2
★★★★★

I had a massage here over the weekend and from walking in to leaving it was a great experience. As you enter the spa you walk through a garden which is a serene setting, and makes you feel relaxed right away. Then you are greeted by a great staff and then the real spa experince begins. I had a deep tissue massage and it was the best massage I have had in awhile. I will come back to Burbank Spa & Garden for sure. I already made an appointment to visit when my mom and sister come in town to visit.

Pros: Best Massage

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I really enjoyed the Burabnk Spa and Garden. It was very affordable and you experience many amenities that are included with your spa treatments. I just went to get my feet done and was able to use the spa, the showers, have tea, eat fruit, and sit in the garden. It was great and it was well worth it. The people are very friendly and are always making sure you get what you need. I would highly recomend this place for anyone looking to get a spa treatment because it was everything a spa place should be about.

2
★★★★★

I really enjoyed the Burabnk Spa and Garden. It was very affordable and you experience many amenities that are included with your spa treatments. I just went to get my feet done and was able to use the spa, the showers, have tea, eat fruit, and sit in the garden. It was great and it was well worth it. The people are very friendly and are always making sure you get what you need. I would highly recomend this place for anyone looking to get a spa treatment because it was everything a spa place should be about.

Pros: Example: best croissants in town

Cons: What are the drawbacks?

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I checked out the sauna alone since so many great things were said about it and found really nothing spectacular about it. I used the facility but the shower and sauna area look like they need to be renovated, although I learned that the rest of the facility recently had a make over. The locker room is just too small. A few women came in to get ready for their treatments while I was taking a breather and it was instantaneously packed! No hair dryers out for use and only 2 make up stations. There was also a small coackroaach that said hello to me when I opened my locker. I was grossed out thinking of the places that little guy had gone through before making his appearance! Instead of asking for a refund and leaving I blocked it out of my head the rest of the time I was there. I'm not a prude when it comes to small insects but at a spa where my body is exposed and the rates they charge I'm not willing to give much leeway.

1
★★★☆☆

I checked out the sauna alone since so many great things were said about it and found really nothing spectacular about it. I used the facility but the shower and sauna area look like they need to be renovated, although I learned that the rest of the facility recently had a make over. The locker room is just too small. A few women came in to get ready for their treatments while I was taking a breather and it was instantaneously packed! No hair dryers out for use and only 2 make up stations. There was also a small coackroaach that said hello to me when I opened my locker. I was grossed out thinking of the places that little guy had gone through before making his appearance! Instead of asking for a refund and leaving I blocked it out of my head the rest of the time I was there. I'm not a prude when it comes to small insects but at a spa where my body is exposed and the rates they charge I'm not willing to give much leeway.

Pros: Intimate space if that's what you like.

Cons: Needs larger locker room.

.

I received an early Christmas gift for a Spa day. It was one of the best expeiences I have ever had. Massage, Facial and Pedicure. Nice people, relaxing facility. You gotta try this place. Thank You Burbank Spa

2
★★★★★

I received an early Christmas gift for a Spa day. It was one of the best expeiences I have ever had. Massage, Facial and Pedicure. Nice people, relaxing facility. You gotta try this place. Thank You Burbank Spa

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I had one of the best massages of my life. My technicians name was Jouni, strange name. He worked out all the bad knots and help dissipate this horrible headache i had for a few days. I am truly pleased with the excellent service I have received.

2
★★★★★

I had one of the best massages of my life. My technicians name was Jouni, strange name. He worked out all the bad knots and help dissipate this horrible headache i had for a few days. I am truly pleased with the excellent service I have received.

Pros: Greta technicians, very professional

Cons: None

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I have been going here for waxing and facials for two years now, and I am shocked by all the negative reviews. My experiences have ALWAYS been positive. I've been made to feel welcome, I never have to wait, street parking has been easy, and the services have been amazing. Julie has done a great job every time I've visited. In fact, I've moved out of Burbank, and I still come to this spa for their services because I like the way I've been treated.

2
★★★★★

I have been going here for waxing and facials for two years now, and I am shocked by all the negative reviews. My experiences have ALWAYS been positive. I've been made to feel welcome, I never have to wait, street parking has been easy, and the services have been amazing. Julie has done a great job every time I've visited. In fact, I've moved out of Burbank, and I still come to this spa for their services because I like the way I've been treated.

Pros: facials, waxing, overall service

Cons: none

.

I was leary of going here given all the negative reviews, but someone gave me a gift certificate so I figured how bad can it be. Well, apparently pretty bad. No one greeted me when I arrived even though many people were running around. When someone finally noticed me, they had almost all my information wrong, which they half apologized for by saying they will have computers soon. They pretty much left me on my own to find the cramped locker room, the short ,but very public trek to a small shower area with a very dark sauna that was not very warm. (I barely broke a sweat!) I had barely enough time to settle in when I was called out for my treatment even though I had 10 minutes to spare. I seemed to be the only person in the place (not a good sign) so I didn't understand the rush.

As we went upstairs I couldn't help but notice that the place has definitely seen better days. No wonder they keep the lights so low. As we passed an attendant with an arm full of dirty laundry she reminded my attendant that their lunch had arrived. Perhaps, that explains why they rushed me. They put me in the room and left me to my own devices.

I was ready to go downstairs and forget the whole thing, but Mark, my therapist walked in and he immediately put me at ease with his nice manners and professional demeanor. He throughly explained the procedure, began with some tuning forks or something that really took me to another place. The stone massage was pure magic. Truly, the best stone massage I've ever had. Highly recommend.

0
★☆☆☆☆

I was leary of going here given all the negative reviews, but someone gave me a gift certificate so I figured how bad can it be. Well, apparently pretty bad. No one greeted me when I arrived even though many people were running around. When someone finally noticed me, they had almost all my information wrong, which they half apologized for by saying they will have computers soon. They pretty much left me on my own to find the cramped locker room, the short ,but very public trek to a small shower area with a very dark sauna that was not very warm. (I barely broke a sweat!) I had barely enough time to settle in when I was called out for my treatment even though I had 10 minutes to spare. I seemed to be the only person in the place (not a good sign) so I didn't understand the rush.

As we went upstairs I couldn't help but notice that the place has definitely seen better days. No wonder they keep the lights so low. As we passed an attendant with an arm full of dirty laundry she reminded my attendant that their lunch had arrived. Perhaps, that explains why they rushed me. They put me in the room and left me to my own devices.

I was ready to go downstairs and forget the whole thing, but Mark, my therapist walked in and he immediately put me at ease with his nice manners and professional demeanor. He throughly explained the procedure, began with some tuning forks or something that really took me to another place. The stone massage was pure magic. Truly, the best stone massage I've ever had. Highly recommend.

Pros: Mark's stone massage

Cons: everything else, parking is difficult

from CitySearch
.

Although the facilities are older and have that cottage feel, it is very unrelaxing to hear the honking and passing cars on the street.
And to think that people actually enjoy getting a massage with a curtain divider is BEYOND ME. I don't wanna hear people yapping while I'm trying to relax.
What really bothers me the most is that they never refill the fruit bowl! Even though it sounds very petty, it's important!
Ask for Eva as a massage therapist or Linda for facials.

1
★★☆☆☆

Although the facilities are older and have that cottage feel, it is very unrelaxing to hear the honking and passing cars on the street.
And to think that people actually enjoy getting a massage with a curtain divider is BEYOND ME. I don't wanna hear people yapping while I'm trying to relax.
What really bothers me the most is that they never refill the fruit bowl! Even though it sounds very petty, it's important!
Ask for Eva as a massage therapist or Linda for facials.

Pros: close to home

Cons: upkeep, privacy

from CitySearch
.

I have been to this place many times during the last few years, but I will not go back. Last week I had appointments for a massage and a facial. Twenty minutes past my appointment time for the massage, I finally went to the front desk to find out what was going on since 4 frantic people had come by to ask if I was Amanda, but none had asked for me or seemed to realize I was there for an appointment.

Finally, they realized I was there for a couple of appointments, and had been waiting awhile. The receptionist was surprised that my masseuse wasn't already back there and didn't know where she was. So much for a nice relaxing Sunday morning, and I had to leave without any service. It was really a waste of my time, and very unprofessional.

I know that if I had been 20 minutes late to a massage or facial, I would have been charged for the full appointment , so I'm very disappointed that nothing was really said while I was there ? like offering me some sort of compensation. The receptionist was apologetic, and indicated that she would ask the manager to call me (they never did call), but I had already decided not to go back there at that point, so it had little effect. I had always considered this a decent local place, but it's really not worth the frustration of being stood up for what is supposed to be a nice relaxing treat. I think this place has really gone downhill over the past 2 years, its quite apparent that management is losing sight of the business and caring less and less. They?ve stopped trying.

I'll have to find a new place. How disappointing.

0
★☆☆☆☆

I have been to this place many times during the last few years, but I will not go back. Last week I had appointments for a massage and a facial. Twenty minutes past my appointment time for the massage, I finally went to the front desk to find out what was going on since 4 frantic people had come by to ask if I was Amanda, but none had asked for me or seemed to realize I was there for an appointment.

Finally, they realized I was there for a couple of appointments, and had been waiting awhile. The receptionist was surprised that my masseuse wasn't already back there and didn't know where she was. So much for a nice relaxing Sunday morning, and I had to leave without any service. It was really a waste of my time, and very unprofessional.

I know that if I had been 20 minutes late to a massage or facial, I would have been charged for the full appointment , so I'm very disappointed that nothing was really said while I was there ? like offering me some sort of compensation. The receptionist was apologetic, and indicated that she would ask the manager to call me (they never did call), but I had already decided not to go back there at that point, so it had little effect. I had always considered this a decent local place, but it's really not worth the frustration of being stood up for what is supposed to be a nice relaxing treat. I think this place has really gone downhill over the past 2 years, its quite apparent that management is losing sight of the business and caring less and less. They?ve stopped trying.

I'll have to find a new place. How disappointing.

from CitySearch
.

I have been to a few spas in my time and couldn't not believe this one. It was a gift, and it's the thought that counts completely in this case. I was given a gift cert. and couldn't believe the lack of professionalism, utter lack of experience, & cleanliness issues over the course of the few hours there. It started out with a pedicure by a lady who clearly had no experience. She went on about how difficult it is to put make the French tip on straight. She clipped the middle on some of my nails, so they're now all cracked and need to grow out. On to the manicure, same inexperienced job. She had the nerve to say, *I'm not going to file your nails, they look okay*. I had to plead with her to file them. I just kept feeling that my boyfriend completely wasted his money on this gift for me.

Incredibly, after the rushed paraffin wax and then uneven French mani/pedi, I had to wait 30 minutes in a bathrobe in a public area for the massage therapist to come off of her break. Another employee asked, 'What did you have for lunch?" Then mentioned that with the package, lunch was provided...which was news to me! The small pumpkin-painted super dark facial room, better described as a closet, was downright dirty.

Then, to top it all off, on my way out the door, I got attitude because the receptionist had another job to go to with a starting time of 5pm. Well, it was just after 5pm when the massage was finished, so now I'm being rushed out. Her work schedule isn't my problem, that's between her and the owner. Scheduling issues seemed to plague this place. How are these people in business? This was by far the worst day spa service that I have ever experienced. I truly thought at one point I was on a tv show...just waiting for someone to jump out.

The funniest part was, I heard the owner complaining to his receptionist about about Non-tippers...well, yeah!

0
★☆☆☆☆

I have been to a few spas in my time and couldn't not believe this one. It was a gift, and it's the thought that counts completely in this case. I was given a gift cert. and couldn't believe the lack of professionalism, utter lack of experience, & cleanliness issues over the course of the few hours there. It started out with a pedicure by a lady who clearly had no experience. She went on about how difficult it is to put make the French tip on straight. She clipped the middle on some of my nails, so they're now all cracked and need to grow out. On to the manicure, same inexperienced job. She had the nerve to say, *I'm not going to file your nails, they look okay*. I had to plead with her to file them. I just kept feeling that my boyfriend completely wasted his money on this gift for me.

Incredibly, after the rushed paraffin wax and then uneven French mani/pedi, I had to wait 30 minutes in a bathrobe in a public area for the massage therapist to come off of her break. Another employee asked, 'What did you have for lunch?" Then mentioned that with the package, lunch was provided...which was news to me! The small pumpkin-painted super dark facial room, better described as a closet, was downright dirty.

Then, to top it all off, on my way out the door, I got attitude because the receptionist had another job to go to with a starting time of 5pm. Well, it was just after 5pm when the massage was finished, so now I'm being rushed out. Her work schedule isn't my problem, that's between her and the owner. Scheduling issues seemed to plague this place. How are these people in business? This was by far the worst day spa service that I have ever experienced. I truly thought at one point I was on a tv show...just waiting for someone to jump out.

The funniest part was, I heard the owner complaining to his receptionist about about Non-tippers...well, yeah!

Pros: There are so many other spas to go to!

Cons: Too many to list...read my experience!

.

I was very happy with the service I received. The staff cared for me like a queen. I received wonderful treatment for very economical pricing.

2
★★★★★

I was very happy with the service I received. The staff cared for me like a queen. I received wonderful treatment for very economical pricing.

Pros: Helpful staff

.

I went in for a mani-pedi after reading good reviews on this sight. Burbank Spa is the closest day spa to my home, and I hoped it could be my regular place. First, I was escorted to a hovel of a nail station about 4 feet away from the bathroom, which reeked. It was the opposite of private, as people kept coming and going to the restroom, and also getting supplies from the cabinet about 2 feet from my toes. The products were in large, bulk containers. My manicurist used a rice cooker to heat up some lotion for my pedicure! On top of the uncomfortable atmosphere, my manicurist was very unfriendly. She did not want to engage in any conversation, so I just sat there staring at toilet in the bathroom - no new magazines in the room. Finally, my manicure was done in the main salon area right which is so crammed with stations and people you can't move. The owner came in and never once recognized my presence or said hello. Basically, customer service and ambiance are a big zero at Burbank Spa Go to one of the many other nice spas in the area; don't waste your money here!

0
★☆☆☆☆

I went in for a mani-pedi after reading good reviews on this sight. Burbank Spa is the closest day spa to my home, and I hoped it could be my regular place. First, I was escorted to a hovel of a nail station about 4 feet away from the bathroom, which reeked. It was the opposite of private, as people kept coming and going to the restroom, and also getting supplies from the cabinet about 2 feet from my toes. The products were in large, bulk containers. My manicurist used a rice cooker to heat up some lotion for my pedicure! On top of the uncomfortable atmosphere, my manicurist was very unfriendly. She did not want to engage in any conversation, so I just sat there staring at toilet in the bathroom - no new magazines in the room. Finally, my manicure was done in the main salon area right which is so crammed with stations and people you can't move. The owner came in and never once recognized my presence or said hello. Basically, customer service and ambiance are a big zero at Burbank Spa Go to one of the many other nice spas in the area; don't waste your money here!

Cons: no privacy, pedicure chair next to stinky bathroom, rude owner and staff

from CitySearch
.

I made an appointment at Burbank Spa for a spa day for my partner and me a week in advance. They confirmed both our times and our message therapists. We arrived at Burbank Spa looking forward to a nice relaxing day after a long commute, and they claimed we didn't have appointments. To top it off, the woman behind the counter was completely indifferent that it was our anniversary. A sorry was not issued and she claimed that perhaps I didn't even make the appointment. She didn't offer to try to make us another appointment and essentially asked us to leave since there was nothing they could do for us. I should have listened to the countless reviews on CitySearch that indicated the service here was highly lacking. Why go to a spa to be treated poorly? My experience with Burbank Spa was downright disappointing and embarrassing.

0
★☆☆☆☆

I made an appointment at Burbank Spa for a spa day for my partner and me a week in advance. They confirmed both our times and our message therapists. We arrived at Burbank Spa looking forward to a nice relaxing day after a long commute, and they claimed we didn't have appointments. To top it off, the woman behind the counter was completely indifferent that it was our anniversary. A sorry was not issued and she claimed that perhaps I didn't even make the appointment. She didn't offer to try to make us another appointment and essentially asked us to leave since there was nothing they could do for us. I should have listened to the countless reviews on CitySearch that indicated the service here was highly lacking. Why go to a spa to be treated poorly? My experience with Burbank Spa was downright disappointing and embarrassing.

Cons: awful treatment of customers, old and grungy building, waste of time and money

from CitySearch
.

this spa is awesome! I mean there's robes, private lockers, sandels and comditioner! I bring my own but this is the only spa with all that, that i know of. the people there are really nice, and helpful. Unlike other spas that charge for everything, Burbank Spa and Garden also give complimentary Eculyptus oil. And for those who don't know what that is, it clears up your sinus and smells good too. I always get the best massages, and of course your not going to like everyone's tenique, you've got to try them until the shoe fits. I got my nails done the other day as well as a facial for a friends birthday bash, and the service was awesome! they made me tea, and hot packs to keep me warm and comfortable. A very pampering service getting your nails done here, because it's an hour each for the manicure and pedicure. I got a lil decorations on my nails that look really pretty, and the girls working on me we're quite knowledgable on what they do. Like i didn't know that if you don't take care of your rough heels, the skin will seperate and make creavaces and hurt until their filed down, or you get a glycolic on your feet, Which takes away that cracked, dead skin. My FACIAL on the other hand was even better than the mani and pedi! I was a skin treatment and mini massage all rolled into one. The girl I saw analized my skin first and asked some questions about it so she could do her job right i guess, and started, also telling me about how to take care of my skin, and what i should fix in my skin care routine. The facialist also makes comission, so she recommended some products, which i bought 2. The equilizer and a moisturizer. Not too bad prices like 20 bucks for a big bottle of the equilizer. It'll take me months to finish that thing. Over all very clean spa, nice staff members, smart too, best priced, and service in town.

2
★★★★★

this spa is awesome! I mean there's robes, private lockers, sandels and comditioner! I bring my own but this is the only spa with all that, that i know of. the people there are really nice, and helpful. Unlike other spas that charge for everything, Burbank Spa and Garden also give complimentary Eculyptus oil. And for those who don't know what that is, it clears up your sinus and smells good too. I always get the best massages, and of course your not going to like everyone's tenique, you've got to try them until the shoe fits. I got my nails done the other day as well as a facial for a friends birthday bash, and the service was awesome! they made me tea, and hot packs to keep me warm and comfortable. A very pampering service getting your nails done here, because it's an hour each for the manicure and pedicure. I got a lil decorations on my nails that look really pretty, and the girls working on me we're quite knowledgable on what they do. Like i didn't know that if you don't take care of your rough heels, the skin will seperate and make creavaces and hurt until their filed down, or you get a glycolic on your feet, Which takes away that cracked, dead skin. My FACIAL on the other hand was even better than the mani and pedi! I was a skin treatment and mini massage all rolled into one. The girl I saw analized my skin first and asked some questions about it so she could do her job right i guess, and started, also telling me about how to take care of my skin, and what i should fix in my skin care routine. The facialist also makes comission, so she recommended some products, which i bought 2. The equilizer and a moisturizer. Not too bad prices like 20 bucks for a big bottle of the equilizer. It'll take me months to finish that thing. Over all very clean spa, nice staff members, smart too, best priced, and service in town.

Pros: great cust. serv., relaxing mani. pedi and facial

Cons: don't mess up your nails! and stay out of the sun after your facial

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Don't go here. Whatever you do. You will regret it. I had two services scheduled as a treat for myself ? and boy was I disappointed, and felt ripped off. First of all, my facialist (Yvette) left the room to answer her CELL PHONE (!) for a total of 10 minutes in an hour-long facial. She barely apologized nor did she offer to make up the time! The facial was both awful and painful. She put on one mask, and the rest of it just had steam in my face. The extractions were the most painful I've ever had and left my face marked up. And all of this costs $150. You will have better customer service and a better facial just about anywhere else in the city.

The massage I got the same day was also hysterically bad. I would compare it to the amount of pressure I use to moisturize in the morning. Not to mention the massage room was nothing more than a tiny booth with a flimsy sheet used as a divider ? not a solid door ? a SHEET!! It wasn?t even as tall as the ceiling so not only was there no actual door, there was noise coming in from all sides. I could hear the other clients and everything that was going on in their massages. And it cost so freaking much, I left feeling depressed and broke. Not to mention they try to push products on you as you are leaving, like they haven't milked you for enough money. The facialist was more interested in her personal phone call than me as a client, and the receptionist was plain rude. She didn?t even ask me how I liked my services, and I was there for four hours!! All they care about is making a fast buck off of you. Zero customer service. Do yourself a favor and go somewhere else, you won't regret it. In fact, you'll be thankful you read the reviews here first.

0
★☆☆☆☆

Don't go here. Whatever you do. You will regret it. I had two services scheduled as a treat for myself ? and boy was I disappointed, and felt ripped off. First of all, my facialist (Yvette) left the room to answer her CELL PHONE (!) for a total of 10 minutes in an hour-long facial. She barely apologized nor did she offer to make up the time! The facial was both awful and painful. She put on one mask, and the rest of it just had steam in my face. The extractions were the most painful I've ever had and left my face marked up. And all of this costs $150. You will have better customer service and a better facial just about anywhere else in the city.

The massage I got the same day was also hysterically bad. I would compare it to the amount of pressure I use to moisturize in the morning. Not to mention the massage room was nothing more than a tiny booth with a flimsy sheet used as a divider ? not a solid door ? a SHEET!! It wasn?t even as tall as the ceiling so not only was there no actual door, there was noise coming in from all sides. I could hear the other clients and everything that was going on in their massages. And it cost so freaking much, I left feeling depressed and broke. Not to mention they try to push products on you as you are leaving, like they haven't milked you for enough money. The facialist was more interested in her personal phone call than me as a client, and the receptionist was plain rude. She didn?t even ask me how I liked my services, and I was there for four hours!! All they care about is making a fast buck off of you. Zero customer service. Do yourself a favor and go somewhere else, you won't regret it. In fact, you'll be thankful you read the reviews here first.

Cons: Rude staff, terrible spa treatments, hard to find parking, too expensive

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Highly professional and great customer service. Celia is great for both manicures and pedcaures, while Yevette is best for facials. The atmosphere is relaxing. The front staff is courteous and inviting.

2
★★★★★

Highly professional and great customer service. Celia is great for both manicures and pedcaures, while Yevette is best for facials. The atmosphere is relaxing. The front staff is courteous and inviting.

Pros: Experts are employed; relaxing atmosphere.

Cons: None

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This was by far the worst manicure and pedicure that I have ever received. I had a female technician, don't know her name, and she was very, very bad. During the scrubbing/exfoliation part of the pedicure, she scrubbed off the skin on the side of my foot and made the skin come off. I didn't realize the full scope of my injury until afterwards when I inspected my foot. There is a whole portion of my skin the size of my pinky nail that is now gone. Though she realized her error and put some stuff on it, she less than apologetic. It's now incredibly sore and I don't even want to think of my risk for disease from it. The massage part lasted 30-60 seconds per leg, which also sucked. I chose dark red nail polish and he had to make corrections with nail polish remover on the edges of most of my nails. During the manicure she also cut me AGAIN. Again, not very apologetic. She said and I quote "sorry I cut too much" She put the junk on that injury too. The manicure massage was a lot better than the foot massage, but it wasn't even close to as good of a massage as I have received elsewhere. I came away with a quite crappy nail and toenail polish job and I got 2 injuries. The nail polish has already flaked off of one of my nails and I have been careful all day. Never shall I return! Do yourself a favor and avoid this place!!!

0
★☆☆☆☆

This was by far the worst manicure and pedicure that I have ever received. I had a female technician, don't know her name, and she was very, very bad. During the scrubbing/exfoliation part of the pedicure, she scrubbed off the skin on the side of my foot and made the skin come off. I didn't realize the full scope of my injury until afterwards when I inspected my foot. There is a whole portion of my skin the size of my pinky nail that is now gone. Though she realized her error and put some stuff on it, she less than apologetic. It's now incredibly sore and I don't even want to think of my risk for disease from it. The massage part lasted 30-60 seconds per leg, which also sucked. I chose dark red nail polish and he had to make corrections with nail polish remover on the edges of most of my nails. During the manicure she also cut me AGAIN. Again, not very apologetic. She said and I quote "sorry I cut too much" She put the junk on that injury too. The manicure massage was a lot better than the foot massage, but it wasn't even close to as good of a massage as I have received elsewhere. I came away with a quite crappy nail and toenail polish job and I got 2 injuries. The nail polish has already flaked off of one of my nails and I have been careful all day. Never shall I return! Do yourself a favor and avoid this place!!!

Cons: surly staff, inexperienced technician

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you walk into the spa feeling welcomed and comfortable. you will leave feeling relaxed and refreshed. you feel like you are in a million dollar spa. there are personal lockers, saunas, private massage rooms. the staff greets and speaks to you like they've known you forever.

2
★★★★★

you walk into the spa feeling welcomed and comfortable. you will leave feeling relaxed and refreshed. you feel like you are in a million dollar spa. there are personal lockers, saunas, private massage rooms. the staff greets and speaks to you like they've known you forever.

Pros: customer service!

Cons: street parking

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I needed to relax and Burbank Spa delivered. They took such good care of me. The massage was pleasurable and relaxing. I think I fell asleep right at the end. Thank you for the great experience

2
★★★★★

I needed to relax and Burbank Spa delivered. They took such good care of me. The massage was pleasurable and relaxing. I think I fell asleep right at the end. Thank you for the great experience

Pros: Nice people

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I really don't like writing bad reviews, but I felt I had to in this case. I had high hopes for this spa, and since it is near my house - wanted to like it. Their facilities looked really nice online and Burbank needs a full-service decent day spa. Unfortunately, my experience at Burbank Spa was way more stressful than relaxing. When I first I went I got one just-okay service. Because its close to me and as I said, I REALLY wanted to like it, I thought I'd try again. My visit a few months later was really bad, in almost every way. The staff has really gotten out of control with attitude. I asked for the same therapist again and found out she had already quit. Apparently not that many people are happy working here, according to what the receptionist told me (which was inappropriate in and of itself.)
My massage with the new girl was awful. She was very inexperienced, which in itself is not terrible, but in addition to forgetting to do basic things that the other technician did (like tell me before she was about to put a hot towel on my face or something; there was also a lot of hair pulling) the massage was just really bad and she finished early. I definitely didn't get what I paid for. I left in so much pain that it lasted through the next day. I felt terrible. To top it off, when I checked out I was overcharged. I noticed it and they apologized and voided (they said) the entire charge and charged again the correct amount. The front desk staff assured me that it was voided properly and would process immediately but sure enough, it wasn't and I spent the next week trying to get the now DOUBLE overcharge off my account. I am not that hard to please, but this was really the worst experience I've ever had at a spa. Though the facilities are close to me and I had one Ok massage therapist a while back, there are just way too many problems for a place that charges this much. I hope you can avoid my bad experience. There are much better places to go. Needs new management!

0
★☆☆☆☆

I really don't like writing bad reviews, but I felt I had to in this case. I had high hopes for this spa, and since it is near my house - wanted to like it. Their facilities looked really nice online and Burbank needs a full-service decent day spa. Unfortunately, my experience at Burbank Spa was way more stressful than relaxing. When I first I went I got one just-okay service. Because its close to me and as I said, I REALLY wanted to like it, I thought I'd try again. My visit a few months later was really bad, in almost every way. The staff has really gotten out of control with attitude. I asked for the same therapist again and found out she had already quit. Apparently not that many people are happy working here, according to what the receptionist told me (which was inappropriate in and of itself.)
My massage with the new girl was awful. She was very inexperienced, which in itself is not terrible, but in addition to forgetting to do basic things that the other technician did (like tell me before she was about to put a hot towel on my face or something; there was also a lot of hair pulling) the massage was just really bad and she finished early. I definitely didn't get what I paid for. I left in so much pain that it lasted through the next day. I felt terrible. To top it off, when I checked out I was overcharged. I noticed it and they apologized and voided (they said) the entire charge and charged again the correct amount. The front desk staff assured me that it was voided properly and would process immediately but sure enough, it wasn't and I spent the next week trying to get the now DOUBLE overcharge off my account. I am not that hard to please, but this was really the worst experience I've ever had at a spa. Though the facilities are close to me and I had one Ok massage therapist a while back, there are just way too many problems for a place that charges this much. I hope you can avoid my bad experience. There are much better places to go. Needs new management!

Cons: TERRIBLE FACIAL, RUDE SERVICE, WON'T GO BACK

 

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