LensCrafters

★★☆☆☆
  • 1284 Auto Park Way Ste C, Escondido Promenade

    Escondido, CA 92029

    Map & Directions
  • 760-745-9593

About LensCrafters

Categories
  • Optical Goods Stores
  • Contact Lenses
  • Opticians
  • Optometrists
  • Optical Goods Repair Shops
  • Sunglasses
Details
  • Shop Online
  • Acuvue
  • Prescription Sunglasses
Hours
M-F 9am-7pm, Sa 9am-6pm, Su 10am-5pm
Associations
  • OneSight Foundation
Phones
  • Fax (760-745-9738)
Year Established
  • 1983
Products
  • High Definition Lenses
  • Anti-reflective Lenses
  • Polarized Lenses
  • Traditional Lenses
  • Eyeglasses
  • Sunglasses
  • Frames
Specialties
  • Prescription Eyewear
  • Digital Retina Photo - varies by location
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Oakley
  • Brooks Brothers
  • Ralph
  • Vogue
  • Ray-Ban
  • Coach
  • Burberry
  • Versace
  • Michael Kors
  • Ralph Lauren
  • Polo
  • DKNY
  • Armani Exchange
  • Sferoflex
  • Tiffany & Co.
  • Prada
  • Tory Burch
  • Dolce & Gabbana
Services
  • AccuFit
  • myLook

Shopping

Shopping
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Stuff
    AccuFit
    Lenses
    LC Brands
    myLook
      1.6 5
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      .

      People are always quick to lodge complaints, slow to acknowledge satisfactory service. I had both reading glasses and sunglasses made by Lenscrafters and am quite satisfied with them and with my treatment by both the eye examiner and sales staff. My only complaints would be that after a two hour wait (with an appointment) I had to return the next day for my examination -- they were apparently shorthanded that day -- with apologies, but no compensation; and a year later I received a postcard and a phone call regarding my "appointment" for a follow-up exam, although I was only visiting in Escondido (I live in Arizona) and would never have made any such appointment. Otherwise, I have no problem with the service or the quality of their products.

      3
      ★★★☆☆

      People are always quick to lodge complaints, slow to acknowledge satisfactory service. I had both reading glasses and sunglasses made by Lenscrafters and am quite satisfied with them and with my treatment by both the eye examiner and sales staff. My only complaints would be that after a two hour wait (with an appointment) I had to return the next day for my examination -- they were apparently shorthanded that day -- with apologies, but no compensation; and a year later I received a postcard and a phone call regarding my "appointment" for a follow-up exam, although I was only visiting in Escondido (I live in Arizona) and would never have made any such appointment. Otherwise, I have no problem with the service or the quality of their products.

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      .

      Since I am 60 years old I have had many glasses in my lifetime and LensCrafters is the worst in the business. I went to them for a prescription and also glasses. The prescription was wrong and the glasses were uncomfortable. Also, I have glaucoma and they turned me into the DMV for having it. I had to go to the DMV and have a vision test with them, My regular eye doctor said that it wasn't necessary and he told them that. The DMV wasn't set up for a test and they weren't trained to run a test anyway. Everything turned out alright, Lenscrafters doesn't have a trained doctor for anything but filling out eyeglass prescription. They have no business in the medical field.

      1
      ★☆☆☆☆

      Since I am 60 years old I have had many glasses in my lifetime and LensCrafters is the worst in the business. I went to them for a prescription and also glasses. The prescription was wrong and the glasses were uncomfortable. Also, I have glaucoma and they turned me into the DMV for having it. I had to go to the DMV and have a vision test with them, My regular eye doctor said that it wasn't necessary and he told them that. The DMV wasn't set up for a test and they weren't trained to run a test anyway. Everything turned out alright, Lenscrafters doesn't have a trained doctor for anything but filling out eyeglass prescription. They have no business in the medical field.

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      .

      Well I see Lenscrafters is still awful. I got an eye exam there which was started by an incompetent sales clerk that attempted the glaucoma test more times than I could count. As for help with finding the right pair of glasses I was there for need not fa$hion. I came back twice first to have the glasses adjusted so they wouldn't hurt. The second time for a full refund. As for a tip go anywhere else. The sales people are rude.

      1
      ★☆☆☆☆

      Well I see Lenscrafters is still awful. I got an eye exam there which was started by an incompetent sales clerk that attempted the glaucoma test more times than I could count. As for help with finding the right pair of glasses I was there for need not fa$hion. I came back twice first to have the glasses adjusted so they wouldn't hurt. The second time for a full refund. As for a tip go anywhere else. The sales people are rude.

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      .

      I purchased my second pair of glasses from Lenscrafters and my first time contacts and I wish I had avoided this location at all costs. When problems arose with the prescription the staff, including management, were singularly unhelpful and at points downright rude. The end result was that the destroyed two pairs of my new contacts trying to prove their point (that they got the prescription right and were not going to reexam my eyes or refund the money) that I was so frustrated and walked out. I would not recommend this location to anyone looking for a simple pair of glassed or contacts.

      2
      ★★☆☆☆

      I purchased my second pair of glasses from Lenscrafters and my first time contacts and I wish I had avoided this location at all costs. When problems arose with the prescription the staff, including management, were singularly unhelpful and at points downright rude. The end result was that the destroyed two pairs of my new contacts trying to prove their point (that they got the prescription right and were not going to reexam my eyes or refund the money) that I was so frustrated and walked out. I would not recommend this location to anyone looking for a simple pair of glassed or contacts.

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      .

      Went in after I had a contact prescription made out by the Eyeexam of California store inside this location because the prescription was incorrect. Correct first name but incorrect last name. Tried to get them to respond before the contact prescription was actually filled but they did not respond to messages left. So went in and they got very defensive and refused to listen or help. Instead of looking at the box already opened to compare with prescription they opened another one because for some reason they thought it necessary to check both boxes. This made both nonreturnable and they never would acknowledge an error was made (in the actual written prescription) nor offer any alternative solutions to me. Over $200 down the drain and received very condescending attitude from them. Will never go back there.

      1
      ★☆☆☆☆

      Went in after I had a contact prescription made out by the Eyeexam of California store inside this location because the prescription was incorrect. Correct first name but incorrect last name. Tried to get them to respond before the contact prescription was actually filled but they did not respond to messages left. So went in and they got very defensive and refused to listen or help. Instead of looking at the box already opened to compare with prescription they opened another one because for some reason they thought it necessary to check both boxes. This made both nonreturnable and they never would acknowledge an error was made (in the actual written prescription) nor offer any alternative solutions to me. Over $200 down the drain and received very condescending attitude from them. Will never go back there.

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      Message from LensCrafters

      At LensCrafters located at 1284 Auto Park Way, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your Escondido LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglasses. We feature a selection of handmade frames from brands around the world such as Ray-Ban, Coach, Oakley and many more. The associates will help you find the right prescription lens for your lifestyle. Each pair of lenses, whether single vision, bifocals, progressives or polarized sun lenses, is crafted in our labs. We do what we do because we love eyes and care about the people behind them. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

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