Discount Tire

★★★☆☆
America's Largest Independent Tire Dealer
  • 8867 Grossmont Blvd

    La Mesa, CA 91942

    Map & Directions

Automotive

Automotive
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3.0 7
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Just understand that there are others who have discovered this too and they are probably ahead of you already. You will be greeted, your customer info and needs recorded and given an idea of how long of a wait (and even how many customers) lye ahead of you. Very fair.
Once they get your vehicle, it will look like a Nascar military exercise. Things are laid out and attended in a formal and efficient manner. From laying out new tires at each corner, removal and stacking of each wheel's trim and hardware, mounting and balancing, installation and torquing and confirmation of torque specs. It'stight ship with a bunch of jargon between the crew members that is well laid out.
Okay, so there's no big screen tv's and no one brings you coffee in a 'too-tight' blouse. While that'd be nice, the point is to get you out of there quickly, right?
I've been there a few times and had the same experience each time. Now if all you other people would just go away so I can get in and out even faster
.

2
★★★★★


Just understand that there are others who have discovered this too and they are probably ahead of you already. You will be greeted, your customer info and needs recorded and given an idea of how long of a wait (and even how many customers) lye ahead of you. Very fair.
Once they get your vehicle, it will look like a Nascar military exercise. Things are laid out and attended in a formal and efficient manner. From laying out new tires at each corner, removal and stacking of each wheel's trim and hardware, mounting and balancing, installation and torquing and confirmation of torque specs. It'stight ship with a bunch of jargon between the crew members that is well laid out.
Okay, so there's no big screen tv's and no one brings you coffee in a 'too-tight' blouse. While that'd be nice, the point is to get you out of there quickly, right?
I've been there a few times and had the same experience each time. Now if all you other people would just go away so I can get in and out even faster
.

.

I had an appointment, but that didn't matter - it still took 1 hour and 15 minutes to put on 4 new tires. A young woman walked in after me, no appointment, but her car was completed first. Customer service is discriminatory for the elderly. The male clerks waited on the young women, especially the ones with short skirts, low cut blouses, and no bras. For the older customers or those not in perfect body porportions, were put on the back burner and got to last.

1
★☆☆☆☆

I had an appointment, but that didn't matter - it still took 1 hour and 15 minutes to put on 4 new tires. A young woman walked in after me, no appointment, but her car was completed first. Customer service is discriminatory for the elderly. The male clerks waited on the young women, especially the ones with short skirts, low cut blouses, and no bras. For the older customers or those not in perfect body porportions, were put on the back burner and got to last.

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I am still in a state of shock. I needed a new set of tires today and a department store that sells tires just couldn't be bothered with me. I drove over to Discount and was met by the most friendly, knowledgeable staff you would want to me. I left 30 minutes later with a new state of tires, a smile on my face, and the feeling that I would be doing business with these people in the future!

2
★★★★☆

I am still in a state of shock. I needed a new set of tires today and a department store that sells tires just couldn't be bothered with me. I drove over to Discount and was met by the most friendly, knowledgeable staff you would want to me. I left 30 minutes later with a new state of tires, a smile on my face, and the feeling that I would be doing business with these people in the future!

Pros: A Teriffic Tire Buying Experience

Cons: I had never tried Discount Tires before

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I've had many problems including: the sales tent hitting and braking my drivers side mirror requiring it to be replaced, tires missing after I'd specially ordered them (they mounted two and found out the other two were missing), a valve stem that went out shortly after tires were installed and ruined the tire, they've broken studs twice by overtightening lug nuts and they always leave the wheels very dirty.
I'm on the lookout for new tire retailer!

1
★☆☆☆☆

I've had many problems including: the sales tent hitting and braking my drivers side mirror requiring it to be replaced, tires missing after I'd specially ordered them (they mounted two and found out the other two were missing), a valve stem that went out shortly after tires were installed and ruined the tire, they've broken studs twice by overtightening lug nuts and they always leave the wheels very dirty.
I'm on the lookout for new tire retailer!

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since 1986 i have been dealing with discount tires and will not go to any other
place. Once tried cosco but was not please with their tires the warranty does not meet there rules so therefore i just do not go there. Discount tires there services are great not only there services, meeting deadlines they are super super great

5
★★★★★

since 1986 i have been dealing with discount tires and will not go to any other
place. Once tried cosco but was not please with their tires the warranty does not meet there rules so therefore i just do not go there. Discount tires there services are great not only there services, meeting deadlines they are super super great

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Went in on a Friday evening. Has found them listed on the tire manufacturer's web page. Their web page said they could get the tire in 24hrs.
When I got there, the place was packed...
The clerk had just finished telling the customer in front of me that he was wrong.

Then he told me the tires I wanted were discontinued and started trying to sell me on another. I walked.

I drove to the Discount Tire on Federal. They had no problem ordering me the "discontinued" tires from their warehouse.
He laughed when I told him the other store said they were discontinued.
BF Goodridge, LongTrail T/A P265/65R17...Yes..they still make them.
Saw me coming?
Women don't know tires! They will take anything you offer them. That is what his attitude told me.
And that he thinks his customers are idiots.

BTW. Guys, not every chick who walks into your service center is an Auto-Idiot. Some of us were maintaining our own vehicles and rebuilding engines....before you were born.
:/

1
★☆☆☆☆

Went in on a Friday evening. Has found them listed on the tire manufacturer's web page. Their web page said they could get the tire in 24hrs.
When I got there, the place was packed...
The clerk had just finished telling the customer in front of me that he was wrong.

Then he told me the tires I wanted were discontinued and started trying to sell me on another. I walked.

I drove to the Discount Tire on Federal. They had no problem ordering me the "discontinued" tires from their warehouse.
He laughed when I told him the other store said they were discontinued.
BF Goodridge, LongTrail T/A P265/65R17...Yes..they still make them.
Saw me coming?
Women don't know tires! They will take anything you offer them. That is what his attitude told me.
And that he thinks his customers are idiots.

BTW. Guys, not every chick who walks into your service center is an Auto-Idiot. Some of us were maintaining our own vehicles and rebuilding engines....before you were born.
:/

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1 out of 1 people found this review helpful.

.

They guarantee their tires, so when I got a flat they fixed it - no problem. I took it in on a saturday and it was done in a few hours. For a busy day the service was fast and my tire is perfect.

4
★★★★☆

They guarantee their tires, so when I got a flat they fixed it - no problem. I took it in on a saturday and it was done in a few hours. For a busy day the service was fast and my tire is perfect.

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1 out of 1 people found this review helpful.

 

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