Traditions

★★★☆☆
  • 850 Santa Cruz Ave

    Menlo Park, CA 94025

    Map & Directions
  • 650-325-4849

About Traditions

Hours
Mon - Sat, 10am - 5:30pm; closed Sun

Home & Garden

Home & Garden
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3.0 2
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Tradition's does not stand behind their products and ignores customer problems. We purchased a beautiful Henredon Wexford table for our remodeled kitchen from the Berkeley store. While assured the set was complete, it was delivered without the leaves. Rather than delivering the leaves for the table we saw and inspected, they delivered a different table we had not seen or inspected. Since receiving the second table the finish has started to peel in several areas. We contacted Traditions with our concerns and expressed our desire to explore means of remedying the problem. We received a phone message from owner Roland Wertzel, that he would not do anything because 1) they sold the table at a great price, 2) they did not know how well we took care of our furniture or house, and 3) it was to late and they would not honor any warranties. Our initial contact with the store regarding the problem a year and 2 months from the delivery date. I have made 5 follow-up calls and left messages with the sales staff requesting the owner call to discuss the issue further. We have been totally ignored, and told by the sales staff that the owner comes in rarely and that they don't have a means of contacting him. We have been unable to get a direct number or e-mail address to contact him directly. We are extremely unhappy that our requests for follow-up have been ignored, and that the extent of communication has been an answering machine message. Unfortunately, this attitude and behavior in the companies ownership is likely to trickle down to the employees. Employees hands appear to be tied in resolving customer issues, and the ownership does not care. I strongly urge potential customers to explore other companies who have customer satisfaction as a core value before giving Traditions their patronage.

1
★☆☆☆☆

Tradition's does not stand behind their products and ignores customer problems. We purchased a beautiful Henredon Wexford table for our remodeled kitchen from the Berkeley store. While assured the set was complete, it was delivered without the leaves. Rather than delivering the leaves for the table we saw and inspected, they delivered a different table we had not seen or inspected. Since receiving the second table the finish has started to peel in several areas. We contacted Traditions with our concerns and expressed our desire to explore means of remedying the problem. We received a phone message from owner Roland Wertzel, that he would not do anything because 1) they sold the table at a great price, 2) they did not know how well we took care of our furniture or house, and 3) it was to late and they would not honor any warranties. Our initial contact with the store regarding the problem a year and 2 months from the delivery date. I have made 5 follow-up calls and left messages with the sales staff requesting the owner call to discuss the issue further. We have been totally ignored, and told by the sales staff that the owner comes in rarely and that they don't have a means of contacting him. We have been unable to get a direct number or e-mail address to contact him directly. We are extremely unhappy that our requests for follow-up have been ignored, and that the extent of communication has been an answering machine message. Unfortunately, this attitude and behavior in the companies ownership is likely to trickle down to the employees. Employees hands appear to be tied in resolving customer issues, and the ownership does not care. I strongly urge potential customers to explore other companies who have customer satisfaction as a core value before giving Traditions their patronage.

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Traditions offers a great choice of furnishings for your home. I worked with Design Consultant, Cathy Ettel, who does a great job of allowing you to pick fabrics that you like and then steers you in the right direction for style, scale and accents to truly develop a room that feels like your home. New pieces and great decorative accents are arriving weekly. They also have a great upholstery sale twice a year.

5
★★★★★

Traditions offers a great choice of furnishings for your home. I worked with Design Consultant, Cathy Ettel, who does a great job of allowing you to pick fabrics that you like and then steers you in the right direction for style, scale and accents to truly develop a room that feels like your home. New pieces and great decorative accents are arriving weekly. They also have a great upholstery sale twice a year.

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