PremierHeath Care

★★★☆☆

About PremierHeath Care

Hours
HOURS: M-TH 9:30-6:30 ; FRI 9:30-5 ; SAT 9:30-1:30 ; SAME DAY APPOINTMENTS

Health & Medical

Health & Medical
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3.0 1
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This is not my regular doctor, but I was in need of urgent care on a weekend and this was the closest to my house. The doctor was fine, very helpful (although my wait time was longer even after I had an appt). Since it was a weekend, the office could not verify my insurance, so they took $100 copay, which would be refunded after the insurance was confirmed on the next business day. I was told this process takes about 1-2 weeks.

It has since been 3 1/2 weeks and no refund yet. Also, I called the office, where I was directed to the billing department. I called the billing department 4 times within a week and a half and got NO RESPONSE at all. I called the front office to see what was going on with my insurance and why it was taking so long and why wasn't the billing person calling me back. They all had excuses for another. I finally received a call from the billing person, who sounded very rude over the phone.

All I expected was a call back, whether she knew what was going on or not. I still have not been refunded my money.

I would recommend the doctor, but not the office.

PROS: good doctor
CONS: non-responsive billing dept.

3
★★★☆☆

This is not my regular doctor, but I was in need of urgent care on a weekend and this was the closest to my house. The doctor was fine, very helpful (although my wait time was longer even after I had an appt). Since it was a weekend, the office could not verify my insurance, so they took $100 copay, which would be refunded after the insurance was confirmed on the next business day. I was told this process takes about 1-2 weeks.

It has since been 3 1/2 weeks and no refund yet. Also, I called the office, where I was directed to the billing department. I called the billing department 4 times within a week and a half and got NO RESPONSE at all. I called the front office to see what was going on with my insurance and why it was taking so long and why wasn't the billing person calling me back. They all had excuses for another. I finally received a call from the billing person, who sounded very rude over the phone.

All I expected was a call back, whether she knew what was going on or not. I still have not been refunded my money.

I would recommend the doctor, but not the office.

PROS: good doctor
CONS: non-responsive billing dept.

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