Honda Service Ctr

★★☆☆☆
  • 2280 Crenshaw Blvd

    Torrance, CA 90501

    Map & Directions
  • 310-782-7200

About Honda Service Ctr

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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2.4 5
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.

Well, i had a bad experience once when i went for an oil change and they told me i needed new brakes when i just had them done at my regular mechanic. Went back to my mechanic and he told me i did not need brakes for another 7 months and so it was.
But this time i had it with this place!
I went again for an oil change about 3 weeks ago, and i thought everything was fine, i never check the floor of my garage due to the lighting on my building and since i never really thought i should. Then, today I'm driving to work, and PAW! The oil pan screw came out ! yes, as i was driving, actually 5 blocks from my office.
Had to park, looked under my car, oil poring like it was raining penzoil.
Had to call triple A, tow it to my mechanic, they lifted the car, and yup, the screw was missing, he had to get a new one, new oil and told me that if you do a good job, there is NO WAY that screw should come loose.
So Honda Service Center... i will NEVER recommend you EVER to any of my friends, not only that, i will tell the ones that go there now, to stop going.
Have a nice life, and with this economy, good luck!

1
★☆☆☆☆

Well, i had a bad experience once when i went for an oil change and they told me i needed new brakes when i just had them done at my regular mechanic. Went back to my mechanic and he told me i did not need brakes for another 7 months and so it was.
But this time i had it with this place!
I went again for an oil change about 3 weeks ago, and i thought everything was fine, i never check the floor of my garage due to the lighting on my building and since i never really thought i should. Then, today I'm driving to work, and PAW! The oil pan screw came out ! yes, as i was driving, actually 5 blocks from my office.
Had to park, looked under my car, oil poring like it was raining penzoil.
Had to call triple A, tow it to my mechanic, they lifted the car, and yup, the screw was missing, he had to get a new one, new oil and told me that if you do a good job, there is NO WAY that screw should come loose.
So Honda Service Center... i will NEVER recommend you EVER to any of my friends, not only that, i will tell the ones that go there now, to stop going.
Have a nice life, and with this economy, good luck!

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Avoid this place at all costs! Go to Scott Robinson dealer, instead, or another local dealer.
They will never call you to indicate status;
You'll get the royal run-around on why it isn't fixed on time.
Car was in two weeks ago to determine the problem, all day. They needed to order the part, after many phone calls. We decided to return the following week.
Called many times to determine if the part had arrived. Never received one phone call back.
Finally reached service tech who indicated the right and left bearings were there.
Scheduled a 7:00 am appt for Friday am.
Car was not ready as scheduled for Friday evening. Calls to service tech indicated that they would need it till 1:00 pm on Saturday. Apparently the car never received any service on Friday.
Saturday at 12:30, Service tech described to me that their bearing machine is inoperative, but the service tech "has a friend" who will let him borrow one! Here is a major service operation that needs to rely on a friend at a machine shop to get something done. I inquired if their parent company, Scott Robinson, had a bearing remover. service tech wondered aloud if that might be a good idea, but they were already getting help from this friend.
No follow through or sense of urgency. This was for warranty service on a 2005 Honda Odyssey, with bearing issues. They finally replaced one bearing after having a 7:00 am appointment on Friday, they finished at 3:00 on Saturday! This is a 2 hour job at your average gas station.
Terrible service tech (Lisa Brito).

0
★☆☆☆☆

Avoid this place at all costs! Go to Scott Robinson dealer, instead, or another local dealer.
They will never call you to indicate status;
You'll get the royal run-around on why it isn't fixed on time.
Car was in two weeks ago to determine the problem, all day. They needed to order the part, after many phone calls. We decided to return the following week.
Called many times to determine if the part had arrived. Never received one phone call back.
Finally reached service tech who indicated the right and left bearings were there.
Scheduled a 7:00 am appt for Friday am.
Car was not ready as scheduled for Friday evening. Calls to service tech indicated that they would need it till 1:00 pm on Saturday. Apparently the car never received any service on Friday.
Saturday at 12:30, Service tech described to me that their bearing machine is inoperative, but the service tech "has a friend" who will let him borrow one! Here is a major service operation that needs to rely on a friend at a machine shop to get something done. I inquired if their parent company, Scott Robinson, had a bearing remover. service tech wondered aloud if that might be a good idea, but they were already getting help from this friend.
No follow through or sense of urgency. This was for warranty service on a 2005 Honda Odyssey, with bearing issues. They finally replaced one bearing after having a 7:00 am appointment on Friday, they finished at 3:00 on Saturday! This is a 2 hour job at your average gas station.
Terrible service tech (Lisa Brito).

Pros: proximity

Cons: customer service, timeliness

.

I have used the Honda Service Center a few times to have the major service maintenance done of my vehicle. The staff are very friendly and they do a great job with my vehicle. They give a ride home in their shuttle so I don't have to wait in their shop and come back to pick me up after my car is ready. Their prices are a bit expensive though but I don't trust anyone else with my car.

4
★★★★☆

I have used the Honda Service Center a few times to have the major service maintenance done of my vehicle. The staff are very friendly and they do a great job with my vehicle. They give a ride home in their shuttle so I don't have to wait in their shop and come back to pick me up after my car is ready. Their prices are a bit expensive though but I don't trust anyone else with my car.

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Never go to a dealership repair place. While they do use the newest factory parts, if you know anything about cars, you know that having all matching parts doesn't matter that much. The prices are very high and, although the service is good, you can get just as good service is many other places for a lot less.

2
★★☆☆☆

Never go to a dealership repair place. While they do use the newest factory parts, if you know anything about cars, you know that having all matching parts doesn't matter that much. The prices are very high and, although the service is good, you can get just as good service is many other places for a lot less.

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Minor & major service on any Honda. Free shuttle service. Expert technicians check and identify any problem and call you for approval before repairs are made. Ive gone here for major service where they need most of the day to finish. Always get a call when the cars ready. Free coffee & cookies.

PROS: Any service on any Honda
CONS: You pay for what you get

4
★★★★☆

Minor & major service on any Honda. Free shuttle service. Expert technicians check and identify any problem and call you for approval before repairs are made. Ive gone here for major service where they need most of the day to finish. Always get a call when the cars ready. Free coffee & cookies.

PROS: Any service on any Honda
CONS: You pay for what you get

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