Melissa Teaff Catering

★★★☆☆
  • 101 S Coombs St # Y4

    Napa, CA 94559

    Map & Directions
  • 707-254-8160

About Melissa Teaff Catering

Categories
Hours
Mon - Fri, 8am - 2pm; Sat, Sun, closed

Food

Food
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3.0 4
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I have to agree, there must be some mis-communication with the customers below....we have used Melissa and her Event Managers for a number of events both professionally and personally, she really does set the standard in the Bay Area for customer service and top-level catering.

We felt that while it was not the cheapest, we really get our money's worth every time. No matter which Event Manager you work with, they will be with you during the entire planning and menu choosing phases and through the actual event, paying attention to ALL the details. All costs were presented up-front and the staff is available to explain any questions before the money changes hands.

We have always felt so personal and cared for, the food has been consistent and of the BEST quality. They also have traveled with us to different event destinations in the Bay Area, but I highly recommend going to visit them for a personal tasting down on the Napa River, such a cool and unique spot for a catering company!

2
★★★★★

I have to agree, there must be some mis-communication with the customers below....we have used Melissa and her Event Managers for a number of events both professionally and personally, she really does set the standard in the Bay Area for customer service and top-level catering.

We felt that while it was not the cheapest, we really get our money's worth every time. No matter which Event Manager you work with, they will be with you during the entire planning and menu choosing phases and through the actual event, paying attention to ALL the details. All costs were presented up-front and the staff is available to explain any questions before the money changes hands.

We have always felt so personal and cared for, the food has been consistent and of the BEST quality. They also have traveled with us to different event destinations in the Bay Area, but I highly recommend going to visit them for a personal tasting down on the Napa River, such a cool and unique spot for a catering company!

Pros: Food Quality, Customer Service

.

I was shocked to read such reviews regarding Melissa Teaff and her Co.
My guests and I have used her services for years. I find her food to be BETTER than any restaurant in Napa that I have been too.! She has a staff with great knowledge of customer service. A rare thing to find in other caterers, especially in Napa. All costs were up front in our case(s). What most people dont realize is that when you start to "add-on" per your own requests, things cost! In todays age, nothing is free! But the attention to detail is priceless. This is what you get with Melissa and her team. I am very sorry that this is what folks think of Melissa Teaff Catering. We will continue to use and highly recommend Melissa Teaff Catering...

2
★★★★★

I was shocked to read such reviews regarding Melissa Teaff and her Co.
My guests and I have used her services for years. I find her food to be BETTER than any restaurant in Napa that I have been too.! She has a staff with great knowledge of customer service. A rare thing to find in other caterers, especially in Napa. All costs were up front in our case(s). What most people dont realize is that when you start to "add-on" per your own requests, things cost! In todays age, nothing is free! But the attention to detail is priceless. This is what you get with Melissa and her team. I am very sorry that this is what folks think of Melissa Teaff Catering. We will continue to use and highly recommend Melissa Teaff Catering...

.

We had a terrible experience with Melissa Teaff. We were charged and overcharged with ridiculous hidden expenses that she tacked on everywhere. The staff was over friendly , I guess we paid for that too. The food we had was not as promised or what we planned. It was the food of a poorly trained chef and staff. I could have done better. I had their boxed lunches which were ok but the food for our event was miserable. just because someone goes to a culinary school doesn't mean they can cook good food or for that matter conduct an event. or call themselves a 'chef' , We had a tasting which we approved and corrected what we wanted changed. The food at the event was all horrid and nothing like what we had planned or paid for. We got a lot of fast talking and know it all attitude with no delivery. Needless to say we were very very disappointed in every aspect of this event. We had white wines to be poured with a seafood dish and the wait staff never even opened them until I stood up and did it. The service was painfully slow leaving our guests sitting at tables for an uncomfortable and unnecessary amount of time with no food or wine. The wait staff 'forgot' to serve the guests of honor until we noticed. Then after the event we found the entire staff including the owner eating food and cake in the back. The entire experience was costly and miserable.

0
★☆☆☆☆

We had a terrible experience with Melissa Teaff. We were charged and overcharged with ridiculous hidden expenses that she tacked on everywhere. The staff was over friendly , I guess we paid for that too. The food we had was not as promised or what we planned. It was the food of a poorly trained chef and staff. I could have done better. I had their boxed lunches which were ok but the food for our event was miserable. just because someone goes to a culinary school doesn't mean they can cook good food or for that matter conduct an event. or call themselves a 'chef' , We had a tasting which we approved and corrected what we wanted changed. The food at the event was all horrid and nothing like what we had planned or paid for. We got a lot of fast talking and know it all attitude with no delivery. Needless to say we were very very disappointed in every aspect of this event. We had white wines to be poured with a seafood dish and the wait staff never even opened them until I stood up and did it. The service was painfully slow leaving our guests sitting at tables for an uncomfortable and unnecessary amount of time with no food or wine. The wait staff 'forgot' to serve the guests of honor until we noticed. Then after the event we found the entire staff including the owner eating food and cake in the back. The entire experience was costly and miserable.

Pros: friendly but phony

Cons: expensive with hidden costs, lack luster food

.

I've enjoyed their food at a couple of corporate events so when it came time to book a caterer for our wedding, we asked Melissa for a quote for a sit down BBQ dinner. We were provided a quote for $45 per person, whice for some baked beans, ribs, salad and corn bread sort of affair sounded a little on the high side but within reason. We were sent a contract, showing prices, and sent in our deposit after being pressured to "reserve the date" before somebody else took it. After we sent in our $1000 deposit, we were then sent a total estimated bill, which came out to $120 per person. We called up Melissa Teaff Catering, and asked what happened. I was expecing some additional charge for waiters, but apparently the quote we were given was for raw ingredeiants. On top on the raw ingredeiants were added an executive chef, four sou-chefs, two event managers, a workers compensation recovery fee, service fee, 20% gratuity, and of course the waitstaff. We promptly said it simply wouldn't work within our budget and asked for a refund of our money minus any reasonable expenses they may have incurred (we met with them twice). After filing two complaints with American Express and the Better Busines Bureau, we received $500 - hardly reasonable from our point of view.

While I have enjoyed their food before, and it was good but certianly nothing to write home about, it certianly was not worth $120 per person. We feel duped, cheated, and lied to. I would use extreme caution before engaging their services.

0
★☆☆☆☆

I've enjoyed their food at a couple of corporate events so when it came time to book a caterer for our wedding, we asked Melissa for a quote for a sit down BBQ dinner. We were provided a quote for $45 per person, whice for some baked beans, ribs, salad and corn bread sort of affair sounded a little on the high side but within reason. We were sent a contract, showing prices, and sent in our deposit after being pressured to "reserve the date" before somebody else took it. After we sent in our $1000 deposit, we were then sent a total estimated bill, which came out to $120 per person. We called up Melissa Teaff Catering, and asked what happened. I was expecing some additional charge for waiters, but apparently the quote we were given was for raw ingredeiants. On top on the raw ingredeiants were added an executive chef, four sou-chefs, two event managers, a workers compensation recovery fee, service fee, 20% gratuity, and of course the waitstaff. We promptly said it simply wouldn't work within our budget and asked for a refund of our money minus any reasonable expenses they may have incurred (we met with them twice). After filing two complaints with American Express and the Better Busines Bureau, we received $500 - hardly reasonable from our point of view.

While I have enjoyed their food before, and it was good but certianly nothing to write home about, it certianly was not worth $120 per person. We feel duped, cheated, and lied to. I would use extreme caution before engaging their services.

 

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