Spa Urban Retreat

★★★☆☆
  • 7051 Clairemont Mesa Blvd 304a

    San Diego, CA 92111

    Map & Directions
  • 858-277-9888

About Spa Urban Retreat

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  • Spas
  • Clothing Stores
  • Women's Clothing Stores

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I went to Spa Urban for their special of a 75 min facial for only $49. Sounds great, huh? Well, it ended up being about 45 minutes total and Miranda the esthetician walked out of the room at least 5 times and once even told me she'd be back in 7 minutes!! By the time she came back, whatever she had put on my face was dry and I was looking up at the ceiling thinking about walking out. Then after the shortened facial she then handed me all these products I just couldn't leave without buying. Before I knew it I had over $200 is my arms. Plus, after the add-on sale of products she introduced me to their membership program!! If I was her, I'd make sure I had the best facial of my life before pitching a monthly automatic membership fee from my checking or savings account. It was the worst facial I've ever had and I didn't feel like my experience was a concern of hers. I did by one of the products she handed to me but told her I didn't want the rest.

1
★☆☆☆☆

I went to Spa Urban for their special of a 75 min facial for only $49. Sounds great, huh? Well, it ended up being about 45 minutes total and Miranda the esthetician walked out of the room at least 5 times and once even told me she'd be back in 7 minutes!! By the time she came back, whatever she had put on my face was dry and I was looking up at the ceiling thinking about walking out. Then after the shortened facial she then handed me all these products I just couldn't leave without buying. Before I knew it I had over $200 is my arms. Plus, after the add-on sale of products she introduced me to their membership program!! If I was her, I'd make sure I had the best facial of my life before pitching a monthly automatic membership fee from my checking or savings account. It was the worst facial I've ever had and I didn't feel like my experience was a concern of hers. I did by one of the products she handed to me but told her I didn't want the rest.

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Business Response:

We appreciate your feedback Dear Charlie, I apologize for providing you with an unsatisfactory experience. I am always grateful for feedback, and I appreciate your taking the time to review your facial. I??ve looked back through our appointment book in the hopes that I could find your name so that I could telephone you, but I didn??t find a name that seemed to correspond with your screen name. I agree with all your points. Our goal is to provide our guests with therapeutic and results oriented services that are also relaxing and rejuvenating. In so doing, each guest should have the esthetician??s complete attention during the facial. Miranda has a long and loyal following. I can speak from experience that her facials are usually wonderful. While having an off day is no excuse, I feel absolutely certain that your experience was an anomaly for which I am very sorry. I would very much like to speak with you personally. I hope you will ring the Spa at your convenience. Again my apologies for a service that did not meet your expectations, Marilyn Gizelle Spa Manager 858-277-9888
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I was referred to this place by a friend and was thrilled by the atmosphere when I walked through the door. The masseur was very polite and professional and the room was dark, quiet, and relaxing. It was just what I needed to decompress going into the holidays.

4
★★★★☆

I was referred to this place by a friend and was thrilled by the atmosphere when I walked through the door. The masseur was very polite and professional and the room was dark, quiet, and relaxing. It was just what I needed to decompress going into the holidays.

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Business Response:

Thank You! Hi, Kathy! Thank you so very much for your wonderful review! We truly appreciate that you took the time to write about your experience, and we are delighted that you enjoyed your massage. We hope to see you again very soon! Again, thanks so! Marilyn Gizelle Spa Manager
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i had a bodywrap there not too long ago. The girl who did it was pretty nice, I think her name was Marlyn. The results were unnoticeable which I thought was ridiculous because of how expensive it was (around $150). Even after all that, it would have been ok but then I found out the girl who did my service was NEITHER a licensed esthetician or massage therapist, she was just the receptionist. Guess they overbooked or something. I don't think i'd go back.

1
★☆☆☆☆

i had a bodywrap there not too long ago. The girl who did it was pretty nice, I think her name was Marlyn. The results were unnoticeable which I thought was ridiculous because of how expensive it was (around $150). Even after all that, it would have been ok but then I found out the girl who did my service was NEITHER a licensed esthetician or massage therapist, she was just the receptionist. Guess they overbooked or something. I don't think i'd go back.

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Business Response:

Dear Disappointed Client, Insider Pages is new to us or I would have responded sooner. I am very sorry that you did not have great results from your body wrap. Thank you for taking the time to review your experience. We are always striving to improve our services and feedback like yours is very helpful. We have two body wraps; so I am interested in knowing more about your wrap, your expectations and what if any benefit you did see. Since I don??t have your name, I can??t be certain; but as I am Marilyn, perhaps I did your wrap. I am not a massage therapist or an esthetician. I have a bachelors of science in nursing and am a registered nurse licensed in California and Virginia. I can guarantee with absolute certainty that your treatment was in no way compromised by my not being a massage therapist or an esthetician. In other establishments, it is not uncommon to have technicians performing body wraps. This is within the guidelines set forth by the state of California; however, it is not our practice. Again my apologies for a service that did not meet your expectations, please feel free to contact me with any further concerns. Marilyn Gizelle Spa Manager
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I have to say, I was a little bit hesitant when I discovered that this spa was located in the middle of the city, but as they say,don?t knock it till you've tried it .
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As it's name would suggest, this wonderful spa is just that- A retreat.
.
At Spa Urban, I experienced an environment that was warm ,welcoming, friendly and above all, professional. Upon my arrival I was greeted by a woman, whose presence immediately filled the room with a sense of calmness. She introduced herself as Emilin and lead me into a back room with the sounds of ambient music playing in the background.
.
The room, mostly neutral in shade with hints of colorful art,was dimly lit with candles and the table I rested on was covered with Egyptian cotton sheets, which were oh so comfortable!

During my hour therapeutic massage, Emilin helped me to relax by using peppermint aromatherapy, and really getting to know my body's tension points. She worked my lower back all the way up to my temples . I was so at ease it was hard to keep from falling asleep!
.
Once my time was up I was served hot lavender tea and was left to enjoy my peaceful state of being in my private room for as long as I wanted. I left feeling calm , at ease and rejuvenated.
.
Spa Urban offers services at affordable pricing that can be enjoyed weekly, offering a tranquil atmosphere that truly will relieve you of your stress

www.sassyinsandiego.blogspot.cm

2
★★★★★

I have to say, I was a little bit hesitant when I discovered that this spa was located in the middle of the city, but as they say,don?t knock it till you've tried it .
.
As it's name would suggest, this wonderful spa is just that- A retreat.
.
At Spa Urban, I experienced an environment that was warm ,welcoming, friendly and above all, professional. Upon my arrival I was greeted by a woman, whose presence immediately filled the room with a sense of calmness. She introduced herself as Emilin and lead me into a back room with the sounds of ambient music playing in the background.
.
The room, mostly neutral in shade with hints of colorful art,was dimly lit with candles and the table I rested on was covered with Egyptian cotton sheets, which were oh so comfortable!

During my hour therapeutic massage, Emilin helped me to relax by using peppermint aromatherapy, and really getting to know my body's tension points. She worked my lower back all the way up to my temples . I was so at ease it was hard to keep from falling asleep!
.
Once my time was up I was served hot lavender tea and was left to enjoy my peaceful state of being in my private room for as long as I wanted. I left feeling calm , at ease and rejuvenated.
.
Spa Urban offers services at affordable pricing that can be enjoyed weekly, offering a tranquil atmosphere that truly will relieve you of your stress

www.sassyinsandiego.blogspot.cm

Pros: staff and services offered , location and price

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Julie-Anne is wonderful! She's so pleasant, friendly and makes you feel at ease...whatever service you are getting done. I usually get brazilian waxings done, but I've also had a few facials that felt incledible and made me skin glow. I like that they carry Aveda and Dermalogica products. I was recommended to try a new face lotion and they they were really wonderful about letting me try it for a few weeks and if I didn't like it I could return it. Overall they are ALL very friendly who work there and customer oriented.

2
★★★★☆

Julie-Anne is wonderful! She's so pleasant, friendly and makes you feel at ease...whatever service you are getting done. I usually get brazilian waxings done, but I've also had a few facials that felt incledible and made me skin glow. I like that they carry Aveda and Dermalogica products. I was recommended to try a new face lotion and they they were really wonderful about letting me try it for a few weeks and if I didn't like it I could return it. Overall they are ALL very friendly who work there and customer oriented.

Pros: clean, helpful

Cons: location

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i love love them.. they give great facials because when i came in my face was clogged and i had acne. now a week later my face is clearing up and now the acne is almost gone. if this is your first time go with them and you' wont regret it.

5
★★★★★

i love love them.. they give great facials because when i came in my face was clogged and i had acne. now a week later my face is clearing up and now the acne is almost gone. if this is your first time go with them and you' wont regret it.

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Business Response:

Thank You! Thank you, Sheena!We are so glad that you enjoyed your facial and saw results. We are so grateful that you took the time to write such a fabulous testimonial. Clients like you are pure gold! Again, thank you! Marilyn Gizelle
 

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