Valley Discount-Tires

★★★★★
  • 7139 Canoga Ave

    Canoga Park, CA 91303

    Map & Directions
  • 818-340-3200

About Valley Discount-Tires

Automotive

Automotive
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UPDATE! May 7, 2013:
Unfortunately Robert at Valley Discount Tire has given up on his promise to refund the money he has admitted he owes. That is unfortunate because I have no option but to exercise my legal options.
Maybe I'll have an opportunity to inform you about how good a lawyer he really is. Though who knows; he may prevail in court. Nothing is guaranteed. But there is always the chance on of us will pay the other's attorney's fees.

UPDATE! Definitive proof that Yelp works at least a little.
On April 14, 2013, the same day I posted this review, Robert from Valley Discount Tire sent me the following email [edited for relevance]

***
Thanks for the love letter!
[removed]
I do not care for the defamation you posted online so as soon as I take care of this you will remove that as soon as possible.
***

In a 2d email that followed immediately, he said he needed credit card information so he could credit the amount owed to the card. I called him a few minutes later and provided that information to him.

Today, April 29, I checked to see if he credited the money back as he said he would and lo and behold, Robert at Valley Discount Tire credited back LESS THAN ONE-HALF of the amount he owed. So he still owes a little more than one-forth of the amount Robert at Valley Discount Tire owes me.

I will keep you updated as the days and years pass.

Hang in there Yelpers!

ORIGINAL REVIEW:
I bought 4 tires from Robert at Valley Discount tire on July 5, 2012. There was a problem with the tires. He told me to get the car aligned and that would fix the problem. I took it to the alignment shop and they aligned it. They said the alignment setting were perfect and that the tires were the source of the problem.

I returned to Valley Discount Tire and Robert was not happy to see me. He said to contact the manufacturer. I called the manufacturer to see about returning the tires and they said they would do nothing and that I had to work with the retailer - Robert at Valley Discount Tire.

When I again returned to Valley Discount Tire and asked Robert to put my old tires back on he said he had already disposed of them. It looked like I would have to buy another set from him in order to return the first set.
But after what I had experienced with him so far, I was not about to give him any more money. I asked him if he could just remove the tires and I'll buy another set elsewhere, he said that he would but that he would charge me for that and that I would have to bring another set of tires to replace the ones he would remove.

After considerable discussion, he agreed to take back the tires and refund my money only after he gets his from the distributor/manufacturer from who he bought them.

I had to quickly find tires elsewhere and get them installed right away because I couldn't continue to drive on the new tires for much longer (at that point they only had a few dozen miles on them). That's exactly what I did; bought another set of tires elsewhere (Ram Tire in Panorama City) and then that same day returned to Robert the ones he sold me.

It has now been nearly a year and I have not been repaid in full. He did refund about 1/2 of the money I spent, but refuses to refund the rest. I have spoken to the manufacturer about Robert's handling of the matter and have got no cooperation from them; they have advised me to try taking it up with the distributor - but I can't discover who that is unless Robert tells me.
I have left over the last year perhaps a couple of dozen phone messages and sent many emails to Robert and he responded to only one or two since this began.

Last week we spoke and he said to me that he would "take care of it" this week,
I called him today to see if by chance he has completed the transaction and again he said he'd take care of it this week.

I told him that I could take him to small claims court and he said I should because he has never lost a case. So I wonder just how many dissatisfied customers have tried to sue him. and how many have won and how many have lost.

1
★☆☆☆☆

UPDATE! May 7, 2013:
Unfortunately Robert at Valley Discount Tire has given up on his promise to refund the money he has admitted he owes. That is unfortunate because I have no option but to exercise my legal options.
Maybe I'll have an opportunity to inform you about how good a lawyer he really is. Though who knows; he may prevail in court. Nothing is guaranteed. But there is always the chance on of us will pay the other's attorney's fees.

UPDATE! Definitive proof that Yelp works at least a little.
On April 14, 2013, the same day I posted this review, Robert from Valley Discount Tire sent me the following email [edited for relevance]

***
Thanks for the love letter!
[removed]
I do not care for the defamation you posted online so as soon as I take care of this you will remove that as soon as possible.
***

In a 2d email that followed immediately, he said he needed credit card information so he could credit the amount owed to the card. I called him a few minutes later and provided that information to him.

Today, April 29, I checked to see if he credited the money back as he said he would and lo and behold, Robert at Valley Discount Tire credited back LESS THAN ONE-HALF of the amount he owed. So he still owes a little more than one-forth of the amount Robert at Valley Discount Tire owes me.

I will keep you updated as the days and years pass.

Hang in there Yelpers!

ORIGINAL REVIEW:
I bought 4 tires from Robert at Valley Discount tire on July 5, 2012. There was a problem with the tires. He told me to get the car aligned and that would fix the problem. I took it to the alignment shop and they aligned it. They said the alignment setting were perfect and that the tires were the source of the problem.

I returned to Valley Discount Tire and Robert was not happy to see me. He said to contact the manufacturer. I called the manufacturer to see about returning the tires and they said they would do nothing and that I had to work with the retailer - Robert at Valley Discount Tire.

When I again returned to Valley Discount Tire and asked Robert to put my old tires back on he said he had already disposed of them. It looked like I would have to buy another set from him in order to return the first set.
But after what I had experienced with him so far, I was not about to give him any more money. I asked him if he could just remove the tires and I'll buy another set elsewhere, he said that he would but that he would charge me for that and that I would have to bring another set of tires to replace the ones he would remove.

After considerable discussion, he agreed to take back the tires and refund my money only after he gets his from the distributor/manufacturer from who he bought them.

I had to quickly find tires elsewhere and get them installed right away because I couldn't continue to drive on the new tires for much longer (at that point they only had a few dozen miles on them). That's exactly what I did; bought another set of tires elsewhere (Ram Tire in Panorama City) and then that same day returned to Robert the ones he sold me.

It has now been nearly a year and I have not been repaid in full. He did refund about 1/2 of the money I spent, but refuses to refund the rest. I have spoken to the manufacturer about Robert's handling of the matter and have got no cooperation from them; they have advised me to try taking it up with the distributor - but I can't discover who that is unless Robert tells me.
I have left over the last year perhaps a couple of dozen phone messages and sent many emails to Robert and he responded to only one or two since this began.

Last week we spoke and he said to me that he would "take care of it" this week,
I called him today to see if by chance he has completed the transaction and again he said he'd take care of it this week.

I told him that I could take him to small claims court and he said I should because he has never lost a case. So I wonder just how many dissatisfied customers have tried to sue him. and how many have won and how many have lost.

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My car needed new tires and the dealer casually mentioned where they send their cars for that type of work. I eliminated the middleman (the dealer) and went directly there and have since referred many people to Valley Discount Tires. As

3
★★★★★

My car needed new tires and the dealer casually mentioned where they send their cars for that type of work. I eliminated the middleman (the dealer) and went directly there and have since referred many people to Valley Discount Tires. As

.

Robert and his staff were great!
I purchased a set of 4 Sumitomo tires for my Acura
and they were installed while i waited
the prices are unbeatable and fast service too
highly recommended

5
★★★★★

Robert and his staff were great!
I purchased a set of 4 Sumitomo tires for my Acura
and they were installed while i waited
the prices are unbeatable and fast service too
highly recommended

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Excellent customer service always with smile very helpful and fast work done great prices
Robert and the staff is very friendly and trusted I will always go there and I do recommend them to every one in LA A+++++++++++

5
★★★★★

Excellent customer service always with smile very helpful and fast work done great prices
Robert and the staff is very friendly and trusted I will always go there and I do recommend them to every one in LA A+++++++++++

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I cannot believe the amount of professionalism that came out of this Tire Shop! Robert the store owner is on top of his game. I was referred by a relative when my BMW needed those expensive run flat tires. I called four places including the so called big guys and they didn't even come close to what Robert gave me. Im not going to get into what price was given, I was just blown away with what he did.
Tires, Alignment, balancing, and an awesome attitude is why Im recommending this store.

5
★★★★★

I cannot believe the amount of professionalism that came out of this Tire Shop! Robert the store owner is on top of his game. I was referred by a relative when my BMW needed those expensive run flat tires. I called four places including the so called big guys and they didn't even come close to what Robert gave me. Im not going to get into what price was given, I was just blown away with what he did.
Tires, Alignment, balancing, and an awesome attitude is why Im recommending this store.

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Robert and his staff provide the best customer service in the Valley. I've been a customer for years and would highly recommend to my family and friends. Yesterday, my friend Alicia received excellent customer service and the best price over several valleys, she was totally blown away. Robert and his staff will go out of their way for you and leave you with a great experience.

5
★★★★★

Robert and his staff provide the best customer service in the Valley. I've been a customer for years and would highly recommend to my family and friends. Yesterday, my friend Alicia received excellent customer service and the best price over several valleys, she was totally blown away. Robert and his staff will go out of their way for you and leave you with a great experience.

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Valley Discount Tires had Great Customer Service and Prices! I have been on the hunt for a couple months to purchase new tires, Valley Discount Tires was referred by a co-worker of mine. They had the Best Price I could find and when I called to set up my appointment it was as easy as 1,2,3. They set up an appointment the next day and had it done with in 2 hours. Robert and his Co-Workers were very helpful. I would absolutely Recommended this Company!

5
★★★★★

Valley Discount Tires had Great Customer Service and Prices! I have been on the hunt for a couple months to purchase new tires, Valley Discount Tires was referred by a co-worker of mine. They had the Best Price I could find and when I called to set up my appointment it was as easy as 1,2,3. They set up an appointment the next day and had it done with in 2 hours. Robert and his Co-Workers were very helpful. I would absolutely Recommended this Company!

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I bought 4 tires from Valley Discount and they gave me a free alignment. The staff is very friendly and fast. I shopped my tires at several tires dealers and Valley Discount had the best price. Talk to Robert, he'll help you out.

5
★★★★★

I bought 4 tires from Valley Discount and they gave me a free alignment. The staff is very friendly and fast. I shopped my tires at several tires dealers and Valley Discount had the best price. Talk to Robert, he'll help you out.

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these guys are fast dependable and have great prices! better than tires buy mark and a lot more friendly.They have a new computerized image alignment machine that is out of this world. go check it out

Bob Solis

5
★★★★★

these guys are fast dependable and have great prices! better than tires buy mark and a lot more friendly.They have a new computerized image alignment machine that is out of this world. go check it out

Bob Solis

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