Kitson Kids

★★★☆☆
  • 115 S Robertson Blvd

    Los Angeles, CA 90048

    Map & Directions
  • 310-859-2652

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.

Oh how I wish I had read these reviews before shopping online at this store...

I'm in Australia, and I've been waiting a month for an order. A pair of shoes that were on sale at Kitson, which I'm not sure even exist. They don't answer emails AT ALL. And their online shipping partner - International Checkout - are just as bad. Every time I enquire as to the status of the order, I get this lame response:

"Your order contains an item not yet available from the store. As soon as the item or items become available and received at our facility, we will notify you and ship your complete order. We appreciate your patience!"

Now, I didn't ask to have the shoes backordered, and besides, they were sale items, so I doubt they're going to be able order another pair from their distributor for the same price. Luckily, I haven't been charged anything as yet, but I'm concerned I'll get charged full price, rather than the sale price when the item IS available - which would be double!

I would just love a response that sounded honest.

1
★☆☆☆☆

Oh how I wish I had read these reviews before shopping online at this store...

I'm in Australia, and I've been waiting a month for an order. A pair of shoes that were on sale at Kitson, which I'm not sure even exist. They don't answer emails AT ALL. And their online shipping partner - International Checkout - are just as bad. Every time I enquire as to the status of the order, I get this lame response:

"Your order contains an item not yet available from the store. As soon as the item or items become available and received at our facility, we will notify you and ship your complete order. We appreciate your patience!"

Now, I didn't ask to have the shoes backordered, and besides, they were sale items, so I doubt they're going to be able order another pair from their distributor for the same price. Luckily, I haven't been charged anything as yet, but I'm concerned I'll get charged full price, rather than the sale price when the item IS available - which would be double!

I would just love a response that sounded honest.

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.

In L.A., this store has gotten more press than Paris Hilton. It's packed with shoppers pawing through the piles of jeans, cashmere sweaters, hoodies, Pucci scarves, Nicky Hilton hats, and unusual pampering products. Across the street, Kitson Kids (310/246-3829) helps Britney clothe her spawn in style..

2
★★★★★

In L.A., this store has gotten more press than Paris Hilton. It's packed with shoppers pawing through the piles of jeans, cashmere sweaters, hoodies, Pucci scarves, Nicky Hilton hats, and unusual pampering products. Across the street, Kitson Kids (310/246-3829) helps Britney clothe her spawn in style..

.

They have really cool accessories and fun, cute stuff.

2
★★★★★

They have really cool accessories and fun, cute stuff.

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I stumbled on this place while waiting for my car to be serviced and found some really clever t-shirts with sayings like "Lock up your daughters" etc. I was going a little crazy buying several of these shirts.

2
★★★★★

I stumbled on this place while waiting for my car to be serviced and found some really clever t-shirts with sayings like "Lock up your daughters" etc. I was going a little crazy buying several of these shirts.

.

I agree that it's a cute store, but overpriced. The celebrities probably have a deal with the store's PR people to wear the store's clothes, so more people will buy their stuff.

2
★★★★★

I agree that it's a cute store, but overpriced. The celebrities probably have a deal with the store's PR people to wear the store's clothes, so more people will buy their stuff.

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the ultimate in fancy hollywood stuff for you and the baby.

2
★★★★★

the ultimate in fancy hollywood stuff for you and the baby.

.

Yeah it's pricey but it is designer clothes. My daughter loves the clothes they have. She says it's her "style". lol

2
★★★★★

Yeah it's pricey but it is designer clothes. My daughter loves the clothes they have. She says it's her "style". lol

.

I like it here. Yeah, most of the stuff is over-priced and not worth it. If you take the time to look around and ask for some suggestions (I found the staff to be incredibly attentive and friendly). The book and little trinket sections are fun and not too pricey!

2
★★★★★

I like it here. Yeah, most of the stuff is over-priced and not worth it. If you take the time to look around and ask for some suggestions (I found the staff to be incredibly attentive and friendly). The book and little trinket sections are fun and not too pricey!

.

Why do I come in here? Jewelry. I like their expensive Jewelry. Well actually, some of it is reasonably priced...a la Aldo accessories priced.

On the other hand, they also sell some fun knick knack stuff which I'm a sucker for...a la Urban Outfitters.

I've purchased two pill boxes (I know, random, wtf) one for me and my sister, but since we have a million pills and these were decorated with words on them such as 'Therapy' and 'High Anxiety' or 'Drugs'.

I also like their ring selection! They also sell 'weed' earrings, but I'm sure you'd have to find an occasion to wear them...

2
★★★★★

Why do I come in here? Jewelry. I like their expensive Jewelry. Well actually, some of it is reasonably priced...a la Aldo accessories priced.

On the other hand, they also sell some fun knick knack stuff which I'm a sucker for...a la Urban Outfitters.

I've purchased two pill boxes (I know, random, wtf) one for me and my sister, but since we have a million pills and these were decorated with words on them such as 'Therapy' and 'High Anxiety' or 'Drugs'.

I also like their ring selection! They also sell 'weed' earrings, but I'm sure you'd have to find an occasion to wear them...

.

This is my first review ever---I only take the time to write as I feel this shopkitson online store should be shut DOWN-
I had/am still having trouble getting my order completed-
Ordered on-line since OK experiences from actual stores in Disney Downtown and LA location--
what a mistake!
3 weeks later, no merchandise, customer service numbers either don't work or you get a message machine that actually tells you NOT to leave a voicemail and e-mail instead- and then you e-mail to try to CANCEL and get the lame excuse that "we ran out of everything but just got in a delivery and will send out everything in 2 day with free shipping"--- still waiting....won't hold my breath...they don't care that you had ordered items as a gift and now you have to scramble to find something else for a sweet little girl....
Here is another thing I am thinking of trying- filing my first complaint with the BBB- Better Business Bureau..
I urge others to do the same-

0
★☆☆☆☆

This is my first review ever---I only take the time to write as I feel this shopkitson online store should be shut DOWN-
I had/am still having trouble getting my order completed-
Ordered on-line since OK experiences from actual stores in Disney Downtown and LA location--
what a mistake!
3 weeks later, no merchandise, customer service numbers either don't work or you get a message machine that actually tells you NOT to leave a voicemail and e-mail instead- and then you e-mail to try to CANCEL and get the lame excuse that "we ran out of everything but just got in a delivery and will send out everything in 2 day with free shipping"--- still waiting....won't hold my breath...they don't care that you had ordered items as a gift and now you have to scramble to find something else for a sweet little girl....
Here is another thing I am thinking of trying- filing my first complaint with the BBB- Better Business Bureau..
I urge others to do the same-

Pros: None

Cons: Fraudulent

.

i think i spoted the 750 club members and the credit physician takeing advantge of there time,5 stars and ranked number one with the hollywood super stars,the credit physician showed us that a black american express is possible if you go to kitson the selections were beyond words,thank you great experience in every way......great hot spot

2
★★★★★

i think i spoted the 750 club members and the credit physician takeing advantge of there time,5 stars and ranked number one with the hollywood super stars,the credit physician showed us that a black american express is possible if you go to kitson the selections were beyond words,thank you great experience in every way......great hot spot

Pros: made it to 750 now its time for some new cloths

Cons: none kitson is the place to be

.

From what I remember from this place, it was very colorful. There was huge selections of hoodies on one table.

2
★★★★★

From what I remember from this place, it was very colorful. There was huge selections of hoodies on one table.

.

The clothes here is really cute. I didn't have any problems with the customer service here.

2
★★★★★

The clothes here is really cute. I didn't have any problems with the customer service here.

.

I loved shopping at their online store, shopkitson, my order was delayed due to the fact that they just moved offices but if you read their customer service policy it explains all there. I received exactly what I ordered and when I called to check the status of my order I got through easily, the customer service rep did everything he could to help me. I will definitely shop with them again, they have the cutest stuff.??

2
★★★★★

I loved shopping at their online store, shopkitson, my order was delayed due to the fact that they just moved offices but if you read their customer service policy it explains all there. I received exactly what I ordered and when I called to check the status of my order I got through easily, the customer service rep did everything he could to help me. I will definitely shop with them again, they have the cutest stuff.??

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Buyer beware. Should you buy something and need to return or exchange, know that you have only 5 days to do so and you will be issued a store credit. Best to buy items from Saks or any other store especially if you get the displeasure of dealing with the creepy little paranoid male who owns the stores.

0
★☆☆☆☆

Buyer beware. Should you buy something and need to return or exchange, know that you have only 5 days to do so and you will be issued a store credit. Best to buy items from Saks or any other store especially if you get the displeasure of dealing with the creepy little paranoid male who owns the stores.

Pros: None

Cons: Terrible return policy, overpriced merchandise

.

I own a few stores and recently went to the Ivy for lunch then headed over to KITSON. The staff was nice, the service was fine and I did find many things I liked and I bought. I really hate people who complain. What possibly could you have a problem with at Kitson unless you can't afford to shop there. If you can't afford it just appreciate it for what it is. Lisa Kline??s stores are boring. Everyone at Kitson was very helpful.

2
★★★★★

I own a few stores and recently went to the Ivy for lunch then headed over to KITSON. The staff was nice, the service was fine and I did find many things I liked and I bought. I really hate people who complain. What possibly could you have a problem with at Kitson unless you can't afford to shop there. If you can't afford it just appreciate it for what it is. Lisa Kline??s stores are boring. Everyone at Kitson was very helpful.

Pros: GREAT STORE NICE STAFF

Cons: NONE

.

I wanted to buy something special for my wife for Xmas 2009 and finally decided upon a silk scarf from Kitson. I made the order on Dec 17 and paid an additional $23 for 2 day shipping. By Wed, Dec 23 I had not received anything so contacted them vial email - I was told they can not guarantee when they will ship their orders out and to read the terms of service, specifically the part which states they will not expedite orders. I argued with them that they can not offer faster shipping rates at additional cost if they are unable to adhere to their own dates. Their first response was ??too bad?. Then they stopped responding.
--
The scarf came on Christmas Eve. I quickly wrapped it and set it beneath the tree. Upon opening it the next morning, my wife advised me it smelled of perfume. I took a whiff and sure enough, it smelled like it had been worn. According to Kitson??s return policy, they will not refund an item unless it is damaged. I consider the fact I purchased a new scarf and received one laden with another woman??s perfume ??damaged? and have begun the process on returning the item and asking for a full refund, additional shipping costs included.
--
Their return policy is also misleading: they state you must use their return form but fail to link said form anywhere on their site, leaving me no choice other than to email them and request a form.
--
I have never received such poor customer service from a company, online or not, and have never had so much trouble returning an item. It??s as if they are going out of their way to scam the consumer. I??ve never been in their store physically so I can??t comment on that, but I will NEVER use Kitson online again and would encourage anyone considering to do so against it.
--
One star, in my opinion, is more than generous.

0
★☆☆☆☆

I wanted to buy something special for my wife for Xmas 2009 and finally decided upon a silk scarf from Kitson. I made the order on Dec 17 and paid an additional $23 for 2 day shipping. By Wed, Dec 23 I had not received anything so contacted them vial email - I was told they can not guarantee when they will ship their orders out and to read the terms of service, specifically the part which states they will not expedite orders. I argued with them that they can not offer faster shipping rates at additional cost if they are unable to adhere to their own dates. Their first response was ??too bad?. Then they stopped responding.
--
The scarf came on Christmas Eve. I quickly wrapped it and set it beneath the tree. Upon opening it the next morning, my wife advised me it smelled of perfume. I took a whiff and sure enough, it smelled like it had been worn. According to Kitson??s return policy, they will not refund an item unless it is damaged. I consider the fact I purchased a new scarf and received one laden with another woman??s perfume ??damaged? and have begun the process on returning the item and asking for a full refund, additional shipping costs included.
--
Their return policy is also misleading: they state you must use their return form but fail to link said form anywhere on their site, leaving me no choice other than to email them and request a form.
--
I have never received such poor customer service from a company, online or not, and have never had so much trouble returning an item. It??s as if they are going out of their way to scam the consumer. I??ve never been in their store physically so I can??t comment on that, but I will NEVER use Kitson online again and would encourage anyone considering to do so against it.
--
One star, in my opinion, is more than generous.

Cons: Crappy customer service / inability to ship on time

.

I placed order online...ordered about 15 items. I read their policy and understood that it will take about 2 weeks for them to ship them out. After 2 weeks, NOTHING...I waited another week....NOTHING, then I called. They said they will be shipped out by that Friday. Then monday came, I called to see if they have shipped out. Their answer was via email " CANCEL ORDER". Unbelievable, I have cancelled ENTIRE order from me. They say that ALL the items I ordered are no longer available. Yeah right, they have them still online. I think workers there are TOO LAZY to pack the items and ship them out...so rather than making the profit for the company, they wait until last minute....then notify customers "CANCEL ORDER". If they don't even want to deal with online..then they should shout down the website itself. Such a idiot...really I have never experience such a company before. What a shame.

0
★☆☆☆☆

I placed order online...ordered about 15 items. I read their policy and understood that it will take about 2 weeks for them to ship them out. After 2 weeks, NOTHING...I waited another week....NOTHING, then I called. They said they will be shipped out by that Friday. Then monday came, I called to see if they have shipped out. Their answer was via email " CANCEL ORDER". Unbelievable, I have cancelled ENTIRE order from me. They say that ALL the items I ordered are no longer available. Yeah right, they have them still online. I think workers there are TOO LAZY to pack the items and ship them out...so rather than making the profit for the company, they wait until last minute....then notify customers "CANCEL ORDER". If they don't even want to deal with online..then they should shout down the website itself. Such a idiot...really I have never experience such a company before. What a shame.

Pros: NONE

Cons: ALL OF THEM

.

This is the most overrated store in Los Angeles. The clothes have been on the shelf for years. The same Great China Wall sweatshirt, for $2,000 hasn't moved in 5 years. The sales people are dumb, rude and complete wannabes. Total rip off...don't waste your time or money. The merchandise is garbage.

0
★☆☆☆☆

This is the most overrated store in Los Angeles. The clothes have been on the shelf for years. The same Great China Wall sweatshirt, for $2,000 hasn't moved in 5 years. The sales people are dumb, rude and complete wannabes. Total rip off...don't waste your time or money. The merchandise is garbage.

Pros: nothing

Cons: everything

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Beware before purchasing anything at Shop Kitson!! I ordered from them and approximately 6 hours later I had almost $1000 in fraudulent charges on my card. I never use this particular card and don't carry it in my wallet, plus some of the charges were from the Los Angeles area..........so it is obvious someone that works there took my info and used it to purchase items. Not to mention that the item I ordered never shipped! My bank is currently investigating it and I can assure you I will be pressing charges.

0
★☆☆☆☆

Beware before purchasing anything at Shop Kitson!! I ordered from them and approximately 6 hours later I had almost $1000 in fraudulent charges on my card. I never use this particular card and don't carry it in my wallet, plus some of the charges were from the Los Angeles area..........so it is obvious someone that works there took my info and used it to purchase items. Not to mention that the item I ordered never shipped! My bank is currently investigating it and I can assure you I will be pressing charges.

Pros: None

Cons: Thieves, items never ship

.

Normally, I don't take the time out to leave comments but this needs to be said: I URGE YOU TO SPEND YOUR HARD-EARNED MONEY ELSEWHERE!!!!

I made a purchase online and received the notice...., blah blah blah. I waited a week and nothing. Since their website doesn't feature a order tracking option, I emailed them and they answered saying that my order will be sent immediately. Obviously, the order was lost and they were scrambling to get it out.

Anyway, 19 days later after I placed my order, I finally receive my package...... WITH THE WRONG ITEM! By now, I'm beyond angry. I send them another email stating the wrong item was shipped. They reply saying they will expedite my replacement and reimburse my shipping cost once the item has been returned. Wait another 6 weeks. I'm ready to call my credit card company to refute any charges and then I randomly receive my package with no apology for their stupidity or lack of professionalism. After reading some of these other posts, I guess I?m lucky for even getting what I ordered!

Kitson?s business practices are absolutely absurd and ludicrous! How can they think they are running a business? A bunch of monkeys can do a better job! Clearly, they?ve been featured on ?People? one time too many for all the wannabee ?actresses? that shop there but they know absolutely nothing about business and customer service!

PLEASE SAVE YOUR MONEY, TIME AND SANITY AND GO ELSEWHERE!

0
★☆☆☆☆

Normally, I don't take the time out to leave comments but this needs to be said: I URGE YOU TO SPEND YOUR HARD-EARNED MONEY ELSEWHERE!!!!

I made a purchase online and received the notice...., blah blah blah. I waited a week and nothing. Since their website doesn't feature a order tracking option, I emailed them and they answered saying that my order will be sent immediately. Obviously, the order was lost and they were scrambling to get it out.

Anyway, 19 days later after I placed my order, I finally receive my package...... WITH THE WRONG ITEM! By now, I'm beyond angry. I send them another email stating the wrong item was shipped. They reply saying they will expedite my replacement and reimburse my shipping cost once the item has been returned. Wait another 6 weeks. I'm ready to call my credit card company to refute any charges and then I randomly receive my package with no apology for their stupidity or lack of professionalism. After reading some of these other posts, I guess I?m lucky for even getting what I ordered!

Kitson?s business practices are absolutely absurd and ludicrous! How can they think they are running a business? A bunch of monkeys can do a better job! Clearly, they?ve been featured on ?People? one time too many for all the wannabee ?actresses? that shop there but they know absolutely nothing about business and customer service!

PLEASE SAVE YOUR MONEY, TIME AND SANITY AND GO ELSEWHERE!

Pros: Cute Stuff

Cons: The WORST customer service EVER!!!!!

.

It's fun to look around but I've never bought anything. To me...it was more of a fun place to browse with my girlfriends.

1
★★☆☆☆

It's fun to look around but I've never bought anything. To me...it was more of a fun place to browse with my girlfriends.

.

I would like to add my voice to this.

DO NOT SHOP KITSON ONLINE.

They do not answer customer service number. They do not repond to emails and they take a VERY long to time ship your order (or let you know that what you ordered is out of stock).

DON'T EVEN BE TEMPTED!

Also, I can't help wondering if the 'Best Online Customer Service' review was written by Kitson staff. In reality, I have never experienced such BAD customer service from an online retailer.

0
★☆☆☆☆

I would like to add my voice to this.

DO NOT SHOP KITSON ONLINE.

They do not answer customer service number. They do not repond to emails and they take a VERY long to time ship your order (or let you know that what you ordered is out of stock).

DON'T EVEN BE TEMPTED!

Also, I can't help wondering if the 'Best Online Customer Service' review was written by Kitson staff. In reality, I have never experienced such BAD customer service from an online retailer.

Pros: Great store

Cons: Don't shop Online

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I LOVED SHOPPING AT THEIR ONLINE STORE, SHOPKITSON,MY ORDER WAS DELAYED DUE TO THE FACT THAT THEY JUST MOVED OFFICES BUT IF YOU READ THEIR CUSTOMER SERIVICE POLICY IT EXPLAINS IT ALL THERE. I RECEIVED EXACTLY WHAT I ORDERED AND WHEN I CALLED TO CHECK THE STATUS OF MY ORDER I GOT THROUGH EASILY, THE CUSTOMER SERVICE REP DID EVERYTHING HE COULD TO HELP ME. I WILL DEFINITELY SHOP WITH THEM AGAIN, THEY HAVE THE CUTEST STUFF.

2
★★★★☆

I LOVED SHOPPING AT THEIR ONLINE STORE, SHOPKITSON,MY ORDER WAS DELAYED DUE TO THE FACT THAT THEY JUST MOVED OFFICES BUT IF YOU READ THEIR CUSTOMER SERIVICE POLICY IT EXPLAINS IT ALL THERE. I RECEIVED EXACTLY WHAT I ORDERED AND WHEN I CALLED TO CHECK THE STATUS OF MY ORDER I GOT THROUGH EASILY, THE CUSTOMER SERVICE REP DID EVERYTHING HE COULD TO HELP ME. I WILL DEFINITELY SHOP WITH THEM AGAIN, THEY HAVE THE CUTEST STUFF.

Pros: everything is explained on terms and policies

Cons: delayed orders

.

NEVER response emails.
SUPER SLOW shipping.
CANCEL your online order without notice.

I won't shop there ANYMORE. DO NOT SHOP at ONLINE SHOP. You will not know when you are going to receive what you bought. It may take a month or MORE. I swear I won't shop there anymore.

0
★☆☆☆☆

NEVER response emails.
SUPER SLOW shipping.
CANCEL your online order without notice.

I won't shop there ANYMORE. DO NOT SHOP at ONLINE SHOP. You will not know when you are going to receive what you bought. It may take a month or MORE. I swear I won't shop there anymore.

.

Don't shop or buy from shopkitson!!! EVER!!!! I wish I had read all the horror stories before I placed my order. I have had one order cancel without being notified after no communication for two weeks. The manager refused to cancel another order after I had not heard about the status of my order in over a week and a half and I attempted to call for three days (busy signal or no one picked up) and sent several emails when the package had NOT even shipped yet - it was sitting in the shipping department! I had all my phone and email records in hand and they said because they did not "view" the emails before they charged my card and all sales items are final, they refused to cancel my order. They are the WORST business!!!! WORST CUSTOMER SERVICE!!! DO NOT BUY ANYTHING from them!!!

0
★☆☆☆☆

Don't shop or buy from shopkitson!!! EVER!!!! I wish I had read all the horror stories before I placed my order. I have had one order cancel without being notified after no communication for two weeks. The manager refused to cancel another order after I had not heard about the status of my order in over a week and a half and I attempted to call for three days (busy signal or no one picked up) and sent several emails when the package had NOT even shipped yet - it was sitting in the shipping department! I had all my phone and email records in hand and they said because they did not "view" the emails before they charged my card and all sales items are final, they refused to cancel my order. They are the WORST business!!!! WORST CUSTOMER SERVICE!!! DO NOT BUY ANYTHING from them!!!

Pros: Variety of merchandise

Cons: CUSTOMER SERVICE!!!!

.

I purchased this headband from kitson's online store. When I received the item looked COMPLETELY DIFFERENT than what was pictured. In fact it wouldn't be a DOUBLE gold headband it would be a SINGLE gold headband. Instead of a smooth rope like headband...what i got was a chain-linked diamond shapes streaming across the headband...i was like WTF!!!! I'm still trying to contact these people through there customer service line...I've been calling for a total of 40 times!!! NO ONE HASN'T EVEN PICKED UP YET!!!! THERE'S NOT EVEN AN ANSWERING MACHINE, so that i could leave a message since no one picks up!!! So hopefully if you order an item you'll receive the right item. Or else...don't even try to reach customer service for help b/c its ABSOLUTELY TERRIBLE!!! THIS IS THE WORST CUSTOMER SERVICE EVER!!!!! ESPECIALLY FOR THIS REALLY EXPENSIVE HEADBAND THAT DOESNT LOOK ANYTHING LIKE THE @!#@!# PICTURE! I EVEN TRIED CALLING THEIR MAIN STORE...SOME GAY GUY PICKED UP THE PHONE AND ACTED LIKE HE COULD CARE LESS. HE SAID THAT HE'LL GIVE THE CUSTOMER SERVICE PPL MY NUMBER AND THEY'LL CALL ME BACK LATER TODAY....HOPEFULLY THEY WILL...I'VE BEEN CALLING FOR DAYS!!!!!!!! I'VE NEVER BEEN SO TICKED OFF!!!!!!!!

0
★☆☆☆☆

I purchased this headband from kitson's online store. When I received the item looked COMPLETELY DIFFERENT than what was pictured. In fact it wouldn't be a DOUBLE gold headband it would be a SINGLE gold headband. Instead of a smooth rope like headband...what i got was a chain-linked diamond shapes streaming across the headband...i was like WTF!!!! I'm still trying to contact these people through there customer service line...I've been calling for a total of 40 times!!! NO ONE HASN'T EVEN PICKED UP YET!!!! THERE'S NOT EVEN AN ANSWERING MACHINE, so that i could leave a message since no one picks up!!! So hopefully if you order an item you'll receive the right item. Or else...don't even try to reach customer service for help b/c its ABSOLUTELY TERRIBLE!!! THIS IS THE WORST CUSTOMER SERVICE EVER!!!!! ESPECIALLY FOR THIS REALLY EXPENSIVE HEADBAND THAT DOESNT LOOK ANYTHING LIKE THE @!#@!# PICTURE! I EVEN TRIED CALLING THEIR MAIN STORE...SOME GAY GUY PICKED UP THE PHONE AND ACTED LIKE HE COULD CARE LESS. HE SAID THAT HE'LL GIVE THE CUSTOMER SERVICE PPL MY NUMBER AND THEY'LL CALL ME BACK LATER TODAY....HOPEFULLY THEY WILL...I'VE BEEN CALLING FOR DAYS!!!!!!!! I'VE NEVER BEEN SO TICKED OFF!!!!!!!!

Pros: only place that sells house of harlow 1960

Cons: HORRIBLE CUSTOMER SERVICE...ITEM DOESN'T LOOK ANYTHING LIKE WHAT WAS PICTURED

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this place is nice and friendly and clean, be ready to spend some money though.

2
★★★★☆

this place is nice and friendly and clean, be ready to spend some money though.

.

We have a great time in this store. They have all the latest styles and don't take themselves to seriously. Items are pricey and it is way out of some price range but every time we are there we see a celebrity.

4
★★★★☆

We have a great time in this store. They have all the latest styles and don't take themselves to seriously. Items are pricey and it is way out of some price range but every time we are there we see a celebrity.

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Ratings_icons Ratings_icons

.

I live about 5 hours from LA so i drive down to kitson all of the time! it's my facorite store i've been to, and i've shopped fifth avenue in new york many times as well. People seem to be saying that it's overpriced and too big of a fuss, but that's what you're going to get when you're a major hollywood boutique! the items are extrodinary and the service is not at all a problem. the hippies that say paparazzi swarming in the front is a bad thing are nuts. Don't you like to feel like a star? Kitson makes sure of that!!!

2
★★★★★

I live about 5 hours from LA so i drive down to kitson all of the time! it's my facorite store i've been to, and i've shopped fifth avenue in new york many times as well. People seem to be saying that it's overpriced and too big of a fuss, but that's what you're going to get when you're a major hollywood boutique! the items are extrodinary and the service is not at all a problem. the hippies that say paparazzi swarming in the front is a bad thing are nuts. Don't you like to feel like a star? Kitson makes sure of that!!!

Pros: Items, Celebrety clientele, service, experience

Cons: not one!

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This is the place to go for it, I suppose. Yes, it might have been a bit tacky, but I want to see what all the fuss was about when I made my recent trip to Los Angeles (this was last summer, mind you). Yes, the prices are a bit steep if you're a real "thrifter" like me, but the store has a great vibe to it, and there are plenty of big-ticket items for sale at more reasonable prices. Plus, the jewelry selection is amazing, and the Kitson brand merchandise is pretty rad, too. So if you want to maybe have a brush with a celebutante or accidentally get snapped by a pap outside the store, than make this place a must-see on your next trip to La La Land.

2
★★★★☆

This is the place to go for it, I suppose. Yes, it might have been a bit tacky, but I want to see what all the fuss was about when I made my recent trip to Los Angeles (this was last summer, mind you). Yes, the prices are a bit steep if you're a real "thrifter" like me, but the store has a great vibe to it, and there are plenty of big-ticket items for sale at more reasonable prices. Plus, the jewelry selection is amazing, and the Kitson brand merchandise is pretty rad, too. So if you want to maybe have a brush with a celebutante or accidentally get snapped by a pap outside the store, than make this place a must-see on your next trip to La La Land.

Pros: great selection, all the hype, good location, great staff, clean and well managed store

Cons: not a hell of a lot of parking, you might get caught in a paparazzi storm

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I don't know why people are giving Kitson such bad reviews. I went there recently and I found the shop to be one of the best I have ever come across. There is a big variety of clothing there, everything from tees to dresses to the coolest jeans eva!!! I am not a celebrity and I was treated wonderfully by the shop assistants there. I picked out a cute pink dress by one of my favourite designers and one of the shop assistants told me to hang on whilst she ran out the back. She then came out with an even better pink dress, so I ended up buying both of them. She was very pleasant and helped us with everything we needed, as well as sorting through the clothes with me to find the size that I wanted. The shop is not that expensive for what you are buying, which is fabulous in fashion clothes. The shop was a little crowded when we went in, but there was plenty of room. I ended up buying a lot of different things, and then went back 3 days later to buy more clothes! I would recommend Kitson to anyone.

2
★★★★★

I don't know why people are giving Kitson such bad reviews. I went there recently and I found the shop to be one of the best I have ever come across. There is a big variety of clothing there, everything from tees to dresses to the coolest jeans eva!!! I am not a celebrity and I was treated wonderfully by the shop assistants there. I picked out a cute pink dress by one of my favourite designers and one of the shop assistants told me to hang on whilst she ran out the back. She then came out with an even better pink dress, so I ended up buying both of them. She was very pleasant and helped us with everything we needed, as well as sorting through the clothes with me to find the size that I wanted. The shop is not that expensive for what you are buying, which is fabulous in fashion clothes. The shop was a little crowded when we went in, but there was plenty of room. I ended up buying a lot of different things, and then went back 3 days later to buy more clothes! I would recommend Kitson to anyone.

Pros: Everything, clothes customer service

Cons: Nothing

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I think they finally fired that rude customer service guy! I called their online customer service yesterday and the guy I talked to was really nice and said he would take care of my problem. I called back a few hours later and lo and behold it was done! Hopefully this is the beginning of a new era!

2
★★★★☆

I think they finally fired that rude customer service guy! I called their online customer service yesterday and the guy I talked to was really nice and said he would take care of my problem. I called back a few hours later and lo and behold it was done! Hopefully this is the beginning of a new era!

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Never shop online with Kitson. They have the worst customer service I have ever seen, and I shop a lot!! The guy who answer the phone are rude and hung up on me. They obviously don't care about the customer or ruining the name of the business they work for. Also, if you have a problem, no one at the store will help you to solve it. I will never shop at the store or online again.

0
★☆☆☆☆

Never shop online with Kitson. They have the worst customer service I have ever seen, and I shop a lot!! The guy who answer the phone are rude and hung up on me. They obviously don't care about the customer or ruining the name of the business they work for. Also, if you have a problem, no one at the store will help you to solve it. I will never shop at the store or online again.

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While Kitson sells anything and everything trendy, from bags to jewelry to shoes to clothes, the service is not worth it. And now that celebs shop there, it's become a tourist trap. Half of the people who occupy the store are star-gazing, and the sales people aren't friendly, nor are they helpful. While they definitely have great merchandise, it's just not worth the crowded store and rude service.

1
★★★☆☆

While Kitson sells anything and everything trendy, from bags to jewelry to shoes to clothes, the service is not worth it. And now that celebs shop there, it's become a tourist trap. Half of the people who occupy the store are star-gazing, and the sales people aren't friendly, nor are they helpful. While they definitely have great merchandise, it's just not worth the crowded store and rude service.

Pros: Great merchandise

Cons: overpriced, understaffed, overcrowded

.

I bet this place used to be a great little boutique, then all the magazines kept showing us all the celebs shopping there, so now it is a tourist trap for all the girls that read the trashy magazines and want to shop where Paris shops. This place was over crowded with tourists, over priced for junk, and no one was frienfly at all. I couldn't believe how much junk there was in this store.
If you want a nice trendy store, with very nice sales help, and no tourist, just head across the street to the Lisa Kline boutique.

0
★☆☆☆☆

I bet this place used to be a great little boutique, then all the magazines kept showing us all the celebs shopping there, so now it is a tourist trap for all the girls that read the trashy magazines and want to shop where Paris shops. This place was over crowded with tourists, over priced for junk, and no one was frienfly at all. I couldn't believe how much junk there was in this store.
If you want a nice trendy store, with very nice sales help, and no tourist, just head across the street to the Lisa Kline boutique.

Pros: nothing that I can think of.

Cons: everything

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This place is hella dope... Go spend that cash here...My g/f loves all the s**t I get from this place...only thing better would be to get it free...

1
★★★☆☆

This place is hella dope... Go spend that cash here...My g/f loves all the s**t I get from this place...only thing better would be to get it free...

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This is my favorite store in LA. It's big and has so many amazing clothes along with shoes and jewelry. Everyone who works here is really nice and helpful. Another plus is that celebs go here all the time.

2
★★★★★

This is my favorite store in LA. It's big and has so many amazing clothes along with shoes and jewelry. Everyone who works here is really nice and helpful. Another plus is that celebs go here all the time.

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overpriced items, rude workers and bad service. items are way overpriced. i came home and compared the prices of what i bought and what was online and i realized i paid more than what it should have been. i also asked if they had an item i was looking for and the manager rudely asked why i wanted it when they already had one similar to it and that i would be paying the same price either way. nope, he was wrong. i checked online and the one i was looking for is half the price of the one they had. workers seem to only give the best service to celebrity clients.

0
★☆☆☆☆

overpriced items, rude workers and bad service. items are way overpriced. i came home and compared the prices of what i bought and what was online and i realized i paid more than what it should have been. i also asked if they had an item i was looking for and the manager rudely asked why i wanted it when they already had one similar to it and that i would be paying the same price either way. nope, he was wrong. i checked online and the one i was looking for is half the price of the one they had. workers seem to only give the best service to celebrity clients.

Pros: nice and interesting items

Cons: service, prices

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Never ever I will shop at Kitson, any of their stores again.
I went there to change my parfum (was given me as a birthday gift)
and I was treated as a piece of s....t.
Not reccomend to anyone to go there. the stuff is awfully overpriced, and the sales people!!!!
I had to throw my gift into the face of one of them.
I wish them to be closed as soon as possible.

0
★☆☆☆☆

Never ever I will shop at Kitson, any of their stores again.
I went there to change my parfum (was given me as a birthday gift)
and I was treated as a piece of s....t.
Not reccomend to anyone to go there. the stuff is awfully overpriced, and the sales people!!!!
I had to throw my gift into the face of one of them.
I wish them to be closed as soon as possible.

Pros: NONE

Cons: RUDE, AWFULL SERVICE

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On my recent first trip to LA my priority along with my daughters was to visit Kitson. We had heard and read that this was the trendiest. We went in ready to shop till we drop olny to discover if you are not famous you do not exist. The help was the rudest, busy on there cell phones or giving dirty looks. They made no effort to help me when I pulled out 3 pairs of shoes, sent me to the gas station to go to the bathroom and acted like I was not there. It is a shame I was ready to spend spend. When I told my story to a more upscale store across the street (as I made my purchase) they said that is what they alaways hear. What a shame, guess they do not need my business.

0
★☆☆☆☆

On my recent first trip to LA my priority along with my daughters was to visit Kitson. We had heard and read that this was the trendiest. We went in ready to shop till we drop olny to discover if you are not famous you do not exist. The help was the rudest, busy on there cell phones or giving dirty looks. They made no effort to help me when I pulled out 3 pairs of shoes, sent me to the gas station to go to the bathroom and acted like I was not there. It is a shame I was ready to spend spend. When I told my story to a more upscale store across the street (as I made my purchase) they said that is what they alaways hear. What a shame, guess they do not need my business.

Pros: very trendy

Cons: worst service, rude rude rude!

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I was first told about Kitson by a friend who had JUST moved to CA from Colorado. She was star struck and only wanted to be and do what the stars did such as shop at Kitson. I on the other hand have been in LA for over 2 decades and am not star struck nor do I care what they do, where they shop, what they eat and so on. Kitson is completely overpriced for the SAME merchandise you get at Forever 21. Plus, don't count on seeing anyone there you recognise. If there's a star who wants to shop there, they close the store for them. Plus, it's a has been store. It's just a bunch of trendy stuff you'll wear a few times hoping to get attention and then it ends up in a land fill. Save your money on parking and the merchandise and go to the mall!!

The sales girls are just like the snobby restaurants, they're not trained to be friendly, they're just trained to ring up merchandise. They don't care about customer service because the younger crowd doesn't demand good customer service as they spend their money frivolously. Once you start earning good money from working hard, you begin to expect better service when pouring that hard earned money into businesses.

1
★★☆☆☆

I was first told about Kitson by a friend who had JUST moved to CA from Colorado. She was star struck and only wanted to be and do what the stars did such as shop at Kitson. I on the other hand have been in LA for over 2 decades and am not star struck nor do I care what they do, where they shop, what they eat and so on. Kitson is completely overpriced for the SAME merchandise you get at Forever 21. Plus, don't count on seeing anyone there you recognise. If there's a star who wants to shop there, they close the store for them. Plus, it's a has been store. It's just a bunch of trendy stuff you'll wear a few times hoping to get attention and then it ends up in a land fill. Save your money on parking and the merchandise and go to the mall!!

The sales girls are just like the snobby restaurants, they're not trained to be friendly, they're just trained to ring up merchandise. They don't care about customer service because the younger crowd doesn't demand good customer service as they spend their money frivolously. Once you start earning good money from working hard, you begin to expect better service when pouring that hard earned money into businesses.

Pros: uhm, none really

Cons: parking, bad service, overpriced crappy merchandise all made in China-just like walmart

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I went to this store when it was little and cute and no one really knew of it. It was cool and chic THEN. NOW - you have to pilage your way through bins, trying to beat the person next to you from finding the next "hot" shirt before they do. For the amount of time to dig and the price -don't bother. I don't even recommend my friends to go there when they are visiting from out of town. They always want to because it is in the magazines -but always leave disappointed that they wasted their time.

0
★☆☆☆☆

I went to this store when it was little and cute and no one really knew of it. It was cool and chic THEN. NOW - you have to pilage your way through bins, trying to beat the person next to you from finding the next "hot" shirt before they do. For the amount of time to dig and the price -don't bother. I don't even recommend my friends to go there when they are visiting from out of town. They always want to because it is in the magazines -but always leave disappointed that they wasted their time.

Pros: trendy, celebrity hotspot

Cons: parking, digging, price

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This store has a great serection, however this is one of the worst retail store I have ever been. it includes their online shopping.
Sales people were not helpful. They do not look for your sizes or can not find it, even if the item is in the store. ( I founded it by myself after I was told they did not have my size or the design that I was looking for)
many times no one answeres the phone during their business hours.
I did not received more than 2/3 items that I ordered on line., but letters. It said sold out.
If the merchandise is sold out, take it away from your online shopping site!!!!!!

0
★☆☆☆☆

This store has a great serection, however this is one of the worst retail store I have ever been. it includes their online shopping.
Sales people were not helpful. They do not look for your sizes or can not find it, even if the item is in the store. ( I founded it by myself after I was told they did not have my size or the design that I was looking for)
many times no one answeres the phone during their business hours.
I did not received more than 2/3 items that I ordered on line., but letters. It said sold out.
If the merchandise is sold out, take it away from your online shopping site!!!!!!

.

Alot of the stuff they sell is trendy and will die with the next fad (i.e. they have "Team Aniston" and "Team Jolie" t-shirts now), but it's a good place if you're looking for a hip gift for the teenager in your life. Be sure to go across the street to Kitson Kids for witty and irreverent kid and baby clothes ("My parents call me No.").

4
★★★★☆

Alot of the stuff they sell is trendy and will die with the next fad (i.e. they have "Team Aniston" and "Team Jolie" t-shirts now), but it's a good place if you're looking for a hip gift for the teenager in your life. Be sure to go across the street to Kitson Kids for witty and irreverent kid and baby clothes ("My parents call me No.").

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.

Across from the famous celeb-hang-out restaurant "Ivy" on Robertson Blvd., there sits this classy very chic boutique that often gets visited by celebs like Britney Spears, Coutryney Cox, Pam Anderson and the like! The boutique itself is not a stand out and you can easily miss it if you are not carefully looking around for the first timer. You can of course expect the pricey tag on everything!

4
★★★★☆

Across from the famous celeb-hang-out restaurant "Ivy" on Robertson Blvd., there sits this classy very chic boutique that often gets visited by celebs like Britney Spears, Coutryney Cox, Pam Anderson and the like! The boutique itself is not a stand out and you can easily miss it if you are not carefully looking around for the first timer. You can of course expect the pricey tag on everything!

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I usually like boutiques, but this place is so overrated. There's a line just to get in. The security guard outside acts like a club bouncer. He decides when you go in.

Everything in there is sooo expensive. They sell a Junk Food tee for $30 plus, and I found the same one on sale at Hot Topic for $ 8. In my opinion, you are paying for the experience.

2
★★☆☆☆

I usually like boutiques, but this place is so overrated. There's a line just to get in. The security guard outside acts like a club bouncer. He decides when you go in.

Everything in there is sooo expensive. They sell a Junk Food tee for $30 plus, and I found the same one on sale at Hot Topic for $ 8. In my opinion, you are paying for the experience.

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Kitson was great. The sales people were very friendly and helpful. I was looking for a Samantha Thavasa handbag in white and one of the sales people actually ran to the Kitson Kid's store across the street to get it for me. The prices were a little high, but what do you expect for such a trendy store. Plus it's not uncommon to see celebrities there.

2
★★★★☆

Kitson was great. The sales people were very friendly and helpful. I was looking for a Samantha Thavasa handbag in white and one of the sales people actually ran to the Kitson Kid's store across the street to get it for me. The prices were a little high, but what do you expect for such a trendy store. Plus it's not uncommon to see celebrities there.

Pros: Good Selection, Friendly Sale People, Trendy

Cons: Crowded, Line to get in, Parking

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I was expecting not to like it, but I did. Most places in Hollywood are super expensive and you can't afford to buy a hair tie. But this place has things for a college kid up to a movie star. I'm always hearing about so and so that was there the day before, but since it's usually someone known for their good taste, it's ok.

I make a stop in here before the new seasons start, and since they've gotten to know me (they've mistaken me for someone that used to be on a sitcom and now does movies), they let me in on the next big thing. My friends wonder how I always have the new hot thing when the stars do, but I havent' told. I just smile.

I think this store is why I've never been to Fred Segal...

PROS: Clothing for every budget
CONS: Some of the stuff I buy from here has been seen on Jessica and Paris

5
★★★★★

I was expecting not to like it, but I did. Most places in Hollywood are super expensive and you can't afford to buy a hair tie. But this place has things for a college kid up to a movie star. I'm always hearing about so and so that was there the day before, but since it's usually someone known for their good taste, it's ok.

I make a stop in here before the new seasons start, and since they've gotten to know me (they've mistaken me for someone that used to be on a sitcom and now does movies), they let me in on the next big thing. My friends wonder how I always have the new hot thing when the stars do, but I havent' told. I just smile.

I think this store is why I've never been to Fred Segal...

PROS: Clothing for every budget
CONS: Some of the stuff I buy from here has been seen on Jessica and Paris

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Another friend's birthday is coming up? This store would be a place where you can shop some special gifts. They sell special clothings, for both men and women. The styles are mostly unique and hard to find in somewhere else. They also have accessories, personal care products. The birthday and other cards that they sell are mostly hand-made.

5
★★★★★

Another friend's birthday is coming up? This store would be a place where you can shop some special gifts. They sell special clothings, for both men and women. The styles are mostly unique and hard to find in somewhere else. They also have accessories, personal care products. The birthday and other cards that they sell are mostly hand-made.

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