Gentle Dental Hillsdale

★★★★☆
Friendly, convenient, flexible. Building Relationships For Life
  • 360 Hillsdale Mall

    San Mateo, CA 94403

    Map & Directions
  • 650-389-9245

About Gentle Dental Hillsdale

Hours
Mon 10am-7pm, Tue 8am-5pm, Fri 8am-5pm, Wed 9am-6pm, Thu 8:30am-5:30pm, Sat 8am-4pm

Health & Medical

Health & Medical
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Henry O. Dee, DMD Inc.

327 North San Mateo Drive Ste 1 San Mateo, CA

4.0 2
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The dentists are pretty good and the assistants for both dental and ortho are great. Had problems with the office manager, though, and BIG problems with the orthodontist. Problems with the orthodonist included the simultaneous extraction

3
★★★★★

The dentists are pretty good and the assistants for both dental and ortho are great. Had problems with the office manager, though, and BIG problems with the orthodontist. Problems with the orthodonist included the simultaneous extraction

.

We started at Gentle Dental for the pediatric dentistry, with which we never had a problem. When it was time to start orthodontic treatment for my seven-year-old daughter, we simply started seeing their orthodontist. The first orthodontist we had was fine. No perceived problems, though it is difficult to have an orthodontist who is only in the office one day a week. (This also applied to the pediatric dentist ?? oh, and the orthodontic surgeon is in only one Saturday a month!) Suddenly she was gone and another orthodontist replaced her. Then another replaced the second. That was when the troubles began!
We had paid a deposit on ??Phase 2? of orthodontic treatment in January 2011. One year later we still hadn??t begun Phase 2 because we were waiting for my daughter to lose more bay teeth so they could band the permanent teeth. (Later learned that most orthodontists remove the braces while waiting for this to happen, to prevent unnecessary decay.) When I asked to have my deposit returned until we were ready to move forward, the orthodontist decided that my now nine-year-old daughter should have her remaining 8 baby teeth pulled because they were overdue to come out. They pulled all 8 in one sitting. Turns out there were a few problems with this:
1.)She had very few teeth left with which to chew!
2.)These teeth were NOT overdue to come out! I found out later that of the 3 types of teeth she had pulled, one usually doesn??t fall out until 9-11 years of age and the other 2 types usually don??t fall out until between the ages of 10 and 12!! (My daughter, again was NINE!!) Six months later, five of those permanent teeth had not yet come in.
3.)Because it has taken so long for these teeth to come in, the back teeth are now moving forward into the empty spaces left requiring additional orthodontic correction!
A few months later, Dr. Jumani set up a consult for us with the orthodontic surgeon to have 2 teeth removed because of overcrowding. After waiting two hours beyond our scheduled appointment time to see the surgeon, we couldn??t do the consult because he didn??t understand why she wanted the FIVE teeth she indicated in the chart to be removed. In fact, 2 were still in the sinus area and COULDN?T be removed and another was a baby tooth! Hmmm?thought those were all gone. Only thing I can figure is that she wanted to hide that fact from us, though I can??t be totally sure, since I haven??t spoken to her since.
To top it all off, when we went to a new orthodontist and they removed the existing bands, they told us there was a cavity. When we went to a new dentist about it, she found another. Both were under the bands on the very back teeth and both the new dentist and new orthodontist stated that it was improper placement of the bands that caused the cavity ?? NOT improper hygiene on my daughter??s part!
The only plus I can give is that when they tried to overcharge me when we terminated or contract early (tried to charge me for services not rendered), I was eventually able to get a substantial refund (though less than I had requested ) ?? but no apology or even acknowledgement of responsibility. It should be noted that this was actually from their big corporate offices, however, not the Hillsdale branch of the chain, and only after weeks of back and forth and no direct contact with corporate (not allowed)! I haven??t actually seen the money yet, but I am told it is coming. If it does not, you will hear from me again!

2
★★☆☆☆

We started at Gentle Dental for the pediatric dentistry, with which we never had a problem. When it was time to start orthodontic treatment for my seven-year-old daughter, we simply started seeing their orthodontist. The first orthodontist we had was fine. No perceived problems, though it is difficult to have an orthodontist who is only in the office one day a week. (This also applied to the pediatric dentist ?? oh, and the orthodontic surgeon is in only one Saturday a month!) Suddenly she was gone and another orthodontist replaced her. Then another replaced the second. That was when the troubles began!
We had paid a deposit on ??Phase 2? of orthodontic treatment in January 2011. One year later we still hadn??t begun Phase 2 because we were waiting for my daughter to lose more bay teeth so they could band the permanent teeth. (Later learned that most orthodontists remove the braces while waiting for this to happen, to prevent unnecessary decay.) When I asked to have my deposit returned until we were ready to move forward, the orthodontist decided that my now nine-year-old daughter should have her remaining 8 baby teeth pulled because they were overdue to come out. They pulled all 8 in one sitting. Turns out there were a few problems with this:
1.)She had very few teeth left with which to chew!
2.)These teeth were NOT overdue to come out! I found out later that of the 3 types of teeth she had pulled, one usually doesn??t fall out until 9-11 years of age and the other 2 types usually don??t fall out until between the ages of 10 and 12!! (My daughter, again was NINE!!) Six months later, five of those permanent teeth had not yet come in.
3.)Because it has taken so long for these teeth to come in, the back teeth are now moving forward into the empty spaces left requiring additional orthodontic correction!
A few months later, Dr. Jumani set up a consult for us with the orthodontic surgeon to have 2 teeth removed because of overcrowding. After waiting two hours beyond our scheduled appointment time to see the surgeon, we couldn??t do the consult because he didn??t understand why she wanted the FIVE teeth she indicated in the chart to be removed. In fact, 2 were still in the sinus area and COULDN?T be removed and another was a baby tooth! Hmmm?thought those were all gone. Only thing I can figure is that she wanted to hide that fact from us, though I can??t be totally sure, since I haven??t spoken to her since.
To top it all off, when we went to a new orthodontist and they removed the existing bands, they told us there was a cavity. When we went to a new dentist about it, she found another. Both were under the bands on the very back teeth and both the new dentist and new orthodontist stated that it was improper placement of the bands that caused the cavity ?? NOT improper hygiene on my daughter??s part!
The only plus I can give is that when they tried to overcharge me when we terminated or contract early (tried to charge me for services not rendered), I was eventually able to get a substantial refund (though less than I had requested ) ?? but no apology or even acknowledgement of responsibility. It should be noted that this was actually from their big corporate offices, however, not the Hillsdale branch of the chain, and only after weeks of back and forth and no direct contact with corporate (not allowed)! I haven??t actually seen the money yet, but I am told it is coming. If it does not, you will hear from me again!

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