Marina Cleaners Inc

★★☆☆☆
  • 3717 Buchanan St

    San Francisco, CA 94123

    Map & Directions
  • 415-931-3444

About Marina Cleaners Inc

Personal Services

Personal Services
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2.4 5
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HORRIBLE!!! I took in a pair of Ugg Sheepskin boots that had some water marks on the toe. The assured me when I dropped them off that they were experienced in sheepskin and that they would apply chemicals that would alter the color of the boots to match the slightly darker shade of the watermark. I said that the slight change would be ok. Then I received a phone call telling me to come in and see the color change. THEY WERE PURPLE!! the white trim at the top had been changed to purple and the chestnut color was now gray and completely distorted! This was no slight change. The owner preceded to tell me I should just buy new ones and said they couldn't be worth much. They completely destroyed over $200 of boots and refused to compensate me in any manner for their destruction! Worst customer service ever and even worse business savvy. DO NOT GO TO THEM!!

0
★☆☆☆☆

HORRIBLE!!! I took in a pair of Ugg Sheepskin boots that had some water marks on the toe. The assured me when I dropped them off that they were experienced in sheepskin and that they would apply chemicals that would alter the color of the boots to match the slightly darker shade of the watermark. I said that the slight change would be ok. Then I received a phone call telling me to come in and see the color change. THEY WERE PURPLE!! the white trim at the top had been changed to purple and the chestnut color was now gray and completely distorted! This was no slight change. The owner preceded to tell me I should just buy new ones and said they couldn't be worth much. They completely destroyed over $200 of boots and refused to compensate me in any manner for their destruction! Worst customer service ever and even worse business savvy. DO NOT GO TO THEM!!

Cons: Overpriced and refuse to reimburse for destroyed items.

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Not only is the Marina Cleaners overpriced but their machines or dry cleaning equipment are old and have ruined a number of expensive clothing items. I would caution all customers who still go to this cleaner to check your clothing at the store prior to leaving or maybe faced with a bad surprise. I am no longer a customer.

0
★☆☆☆☆

Not only is the Marina Cleaners overpriced but their machines or dry cleaning equipment are old and have ruined a number of expensive clothing items. I would caution all customers who still go to this cleaner to check your clothing at the store prior to leaving or maybe faced with a bad surprise. I am no longer a customer.

Pros: In Marina

Cons: Bad service, Old Equipment and Expensive

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This is an easy, convenient place to get your dry cleaning done if you're in the area. They offer the standard services and are a very friendly group (I think it may be family-owned?)

Prices are higher than you might find elsewhere for similar services, but I do like their customer services. They also have a computerized system that they use to track your items, which is a nice feature.

4
★★★★☆

This is an easy, convenient place to get your dry cleaning done if you're in the area. They offer the standard services and are a very friendly group (I think it may be family-owned?)

Prices are higher than you might find elsewhere for similar services, but I do like their customer services. They also have a computerized system that they use to track your items, which is a nice feature.

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They are a bit more expensive than most places but it's worth it. They great you with a smile, get the job done right and on time. I highly recommend.

2
★★★★★

They are a bit more expensive than most places but it's worth it. They great you with a smile, get the job done right and on time. I highly recommend.

Pros: Consistent, Nice, Do a good job

Cons: Expensive

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I have been a loyal customer for the past 2 years. A little pricey, but usually good about getting clothes back timely and alterations performed reasonably well. However, after having taken all my drycleaning and alterations there (at least once a week), I picked up an alteration to find the price different from what I was quoted. When I indicated that the actual charge was different than the quote, the owner/manager started arguing with me and was extremely condescending, asking if I expected it for free. I had not indicated that I wouldn't pay it, in fact had already given him my credit card. I was simply informing him that the quote wasn't clear. He continued to argue with me, and when I said, OK, I just won't use your service any longer, he said fine, so what. I can see I was a valued customer....NOT!

0
★☆☆☆☆

I have been a loyal customer for the past 2 years. A little pricey, but usually good about getting clothes back timely and alterations performed reasonably well. However, after having taken all my drycleaning and alterations there (at least once a week), I picked up an alteration to find the price different from what I was quoted. When I indicated that the actual charge was different than the quote, the owner/manager started arguing with me and was extremely condescending, asking if I expected it for free. I had not indicated that I wouldn't pay it, in fact had already given him my credit card. I was simply informing him that the quote wasn't clear. He continued to argue with me, and when I said, OK, I just won't use your service any longer, he said fine, so what. I can see I was a valued customer....NOT!

Cons: Rude, Expensive

 

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