The Car Stereo Company

★★★☆☆
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M-F 10:00am - 7:00pm, Sa 10:00am - 5:00pm

Automotive

Automotive
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Went here to get an all-in-one GPS-HD radio-iPod-CD player. I had one "must" for the GPS, it had to be able to load in my 200+ addresses (POIs) from my current GPS. Owner George sold me on an OEM unit which was about $300 less than a name brand.

Installation took 3 hours.

The unit was a piece of crap. And it did not accept POIs from other units. I took it back, George tried very hard to sell me another budget brand, but its info said it did not accept POIs. He really had no idea what this feature was. He sold me an Alpine, which he insisted had this feature.

The bill for the Alpine included a hefty re-stocking fee for the OEM unit.

Another 3 hours to install. The Alpine is a nice unit, but does not take POI uploads. Took that back, had it uninstalled, and asked for a refund to my credit card. This was on 11/13. George whined and moaned and looked like he was going to cry and said he was broke and had spent my refund on a Kenwood unit which he was sure I would like. I had not asked him for another unit, and had no intention of putting even more money in his pocket.

He asked if I could wait till the end of the month. Knowing that the credit card company has a 10-day waiting period for refunds, I said yes, credit my card at the end of the month.

December 7, no credit has been received, I call in the morning and leave a message asking where my refund is. AT 6:30 pm George leaves a message for me that he mails out refund checks on the last of the month and the 15th, and mine will go out on the 15th. "Have a merry Christmas" he says.

A little more phone tag and I finally get him live, he says he can't credit my card unless I come in and bring the card. I work too far away to be able to do that, so I tell him to mail a check. He says he will mail it right away. That was 12/9.

I live in the same area code, the check should have arrived b y the 11th. On the 13th his assistant calls asking for my address - which was in their system from the original purchase - and I give it to him.

The check finally arrived 12/17 with a 12/16 postmark, and a coffee spill on the corner of the envelope. The check was dated 12/9.

As an afterthought, I looked up the prices on Amazon and Crutchfield for the Alpine I had bought, and George had charged about $200 more than list.

1
★☆☆☆☆

Went here to get an all-in-one GPS-HD radio-iPod-CD player. I had one "must" for the GPS, it had to be able to load in my 200+ addresses (POIs) from my current GPS. Owner George sold me on an OEM unit which was about $300 less than a name brand.

Installation took 3 hours.

The unit was a piece of crap. And it did not accept POIs from other units. I took it back, George tried very hard to sell me another budget brand, but its info said it did not accept POIs. He really had no idea what this feature was. He sold me an Alpine, which he insisted had this feature.

The bill for the Alpine included a hefty re-stocking fee for the OEM unit.

Another 3 hours to install. The Alpine is a nice unit, but does not take POI uploads. Took that back, had it uninstalled, and asked for a refund to my credit card. This was on 11/13. George whined and moaned and looked like he was going to cry and said he was broke and had spent my refund on a Kenwood unit which he was sure I would like. I had not asked him for another unit, and had no intention of putting even more money in his pocket.

He asked if I could wait till the end of the month. Knowing that the credit card company has a 10-day waiting period for refunds, I said yes, credit my card at the end of the month.

December 7, no credit has been received, I call in the morning and leave a message asking where my refund is. AT 6:30 pm George leaves a message for me that he mails out refund checks on the last of the month and the 15th, and mine will go out on the 15th. "Have a merry Christmas" he says.

A little more phone tag and I finally get him live, he says he can't credit my card unless I come in and bring the card. I work too far away to be able to do that, so I tell him to mail a check. He says he will mail it right away. That was 12/9.

I live in the same area code, the check should have arrived b y the 11th. On the 13th his assistant calls asking for my address - which was in their system from the original purchase - and I give it to him.

The check finally arrived 12/17 with a 12/16 postmark, and a coffee spill on the corner of the envelope. The check was dated 12/9.

As an afterthought, I looked up the prices on Amazon and Crutchfield for the Alpine I had bought, and George had charged about $200 more than list.

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I went to the car stereo company to see what options were available for my car . They had a few different solutions for my 2005 Mercedes S500. The argos solution sounded best for me due to the fact that it would integrate into my factory radio and i would be able to utilize my phone buttons. The Price seamed a little high but i did some research on the web and found that the package price was a great deal. This item was a special order item and they said and would take a few days to get. They contacted me when it came in, they set up the appointment and got it installed. Unit Works Great.

5
★★★★★

I went to the car stereo company to see what options were available for my car . They had a few different solutions for my 2005 Mercedes S500. The argos solution sounded best for me due to the fact that it would integrate into my factory radio and i would be able to utilize my phone buttons. The Price seamed a little high but i did some research on the web and found that the package price was a great deal. This item was a special order item and they said and would take a few days to get. They contacted me when it came in, they set up the appointment and got it installed. Unit Works Great.

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I took my recently purchased BMW M3 to The Car Stereo Company in Los Altos, CA to have a stereo, speaker set, and GPS system installed. When I got my car back, I noticed that there was a problem with the climate control and upon further investigation and meetings with BMW professionals and car audio professionals, it was revealed that several parts of the climate control system and other parts in the interior of the car were damaged or cut. Some of these damages have contributed to the malfunction of my climate control system, and the rest of them have simply depreciated the value of my car. The final repair bill came to $12,410.02, according to Stevens Creek BMW in Santa Clara, CA. The Car Stereo Company did not inform me of any difficulties or problems they encountered during the process of performing the installation. They also told me beforehand that they had previously performed this specific installation on another BMW similar to mine and assured me of their experience working with BMW cars.

I took my car back to them subsequent times to allow them the opportunity to fix the problem, but it appeared that they just didn't have the skill and wouldn't admit it. The salesman was getting annoyed with my frequent visits. They had spent a few hours trying to repair my car unsuccessfully, and I felt that they were acting as if they were now doing me favors by accommodating my requests to fix what they broke. In fact, a couple times when I brought the car to them to mend a problem that they caused, I got the car back with another item broken. For example, one time they tried to fix the hot air problem in the car and when I got the car back, the LCD on the climate control module was broken. When I brought this to the installer's attention, he had the audacity to accuse me of damaging it myself. I finally gave up on the whole idea of working with them and asked for a refund so that I could use that money to put the car back to stock condition.

I eventually had to take them to small claims court. The judge said he was about to award me money for damages, but later changed his mind. I lost because I entered into an oral contract with The Car Stereo Company, and most oral contracts are binding in California. The contract that the judge said we agreed to was that I would pay for the damages on my own if The Car Stereo Company issued me a refund. I had no idea at the time I asked for a refund that I was entering into any sort of contract. I explained to the judge that I also didn't know what the cost of the repairs would be at the time of this conversation and that if I knew how expensive they were, I would never have even considered footing the bill for the damages. However, as many people know the law doesn't always follow common logic, so that didn't matter. What also didn't help my case was that two of their witnesses (an installer and a salesman) said that I said to them, "I release you of liability of the damages to my car." This crushed my case, and I told the judge that I absolutely did not ever say that to them. Honestly, who speaks in those terms anyway? The judge said he believed them and said their argument was more credible since there were two of them supporting their side of the story and I was the only one supporting my side. I explained that the witnesses were biased because they worked for the owner of the stereo shop. The judge's response was, "They don't look biased to me." I couldn't believe it. So, needless to say I was dumbfounded by this whole debacle. That's where the story leaves off. I couldn't believe they got away with it.

1
★☆☆☆☆

I took my recently purchased BMW M3 to The Car Stereo Company in Los Altos, CA to have a stereo, speaker set, and GPS system installed. When I got my car back, I noticed that there was a problem with the climate control and upon further investigation and meetings with BMW professionals and car audio professionals, it was revealed that several parts of the climate control system and other parts in the interior of the car were damaged or cut. Some of these damages have contributed to the malfunction of my climate control system, and the rest of them have simply depreciated the value of my car. The final repair bill came to $12,410.02, according to Stevens Creek BMW in Santa Clara, CA. The Car Stereo Company did not inform me of any difficulties or problems they encountered during the process of performing the installation. They also told me beforehand that they had previously performed this specific installation on another BMW similar to mine and assured me of their experience working with BMW cars.

I took my car back to them subsequent times to allow them the opportunity to fix the problem, but it appeared that they just didn't have the skill and wouldn't admit it. The salesman was getting annoyed with my frequent visits. They had spent a few hours trying to repair my car unsuccessfully, and I felt that they were acting as if they were now doing me favors by accommodating my requests to fix what they broke. In fact, a couple times when I brought the car to them to mend a problem that they caused, I got the car back with another item broken. For example, one time they tried to fix the hot air problem in the car and when I got the car back, the LCD on the climate control module was broken. When I brought this to the installer's attention, he had the audacity to accuse me of damaging it myself. I finally gave up on the whole idea of working with them and asked for a refund so that I could use that money to put the car back to stock condition.

I eventually had to take them to small claims court. The judge said he was about to award me money for damages, but later changed his mind. I lost because I entered into an oral contract with The Car Stereo Company, and most oral contracts are binding in California. The contract that the judge said we agreed to was that I would pay for the damages on my own if The Car Stereo Company issued me a refund. I had no idea at the time I asked for a refund that I was entering into any sort of contract. I explained to the judge that I also didn't know what the cost of the repairs would be at the time of this conversation and that if I knew how expensive they were, I would never have even considered footing the bill for the damages. However, as many people know the law doesn't always follow common logic, so that didn't matter. What also didn't help my case was that two of their witnesses (an installer and a salesman) said that I said to them, "I release you of liability of the damages to my car." This crushed my case, and I told the judge that I absolutely did not ever say that to them. Honestly, who speaks in those terms anyway? The judge said he believed them and said their argument was more credible since there were two of them supporting their side of the story and I was the only one supporting my side. I explained that the witnesses were biased because they worked for the owner of the stereo shop. The judge's response was, "They don't look biased to me." I couldn't believe it. So, needless to say I was dumbfounded by this whole debacle. That's where the story leaves off. I couldn't believe they got away with it.

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I went in to look at radios and had quite a bit of knowledge from studying models on the internet and from personal experience. Discovered that the salesman gave misleading info. about models, features, and problems with some of the models.
Buyer beware-do your own homework first and don't be led into believing something that may not be true.

3
★★★☆☆

I went in to look at radios and had quite a bit of knowledge from studying models on the internet and from personal experience. Discovered that the salesman gave misleading info. about models, features, and problems with some of the models.
Buyer beware-do your own homework first and don't be led into believing something that may not be true.

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Ever hear nightmares about car stereo stores? Well don't go here unless you want to experience your own. Brought in a perfectly functional radio in a two year old car to have an ipod adapter installed. Got back a dead radio unit with them claiming it wasn't working when I dropped it off. They absolutely refuse to fix it, leaving me well between the rock and an expensive hard place.

As a subsequent note: I personally removed the radio from the car and found that they had disconnected the radio faceplate from the head unit itself. On the RX8 this results in a dead radio, heater controls and main display LCD. They claim that they had not touched the radio at all, but it was very clear that they had pulled it all apart and failed to put it back together correctly. Once they realized it was no longer working, they ran away as fast as they could, taking absolutely no responsibility.

A happy ending for me, but do not trust these guys with your car stereo - you may not be so lucky.

1
★☆☆☆☆

Ever hear nightmares about car stereo stores? Well don't go here unless you want to experience your own. Brought in a perfectly functional radio in a two year old car to have an ipod adapter installed. Got back a dead radio unit with them claiming it wasn't working when I dropped it off. They absolutely refuse to fix it, leaving me well between the rock and an expensive hard place.

As a subsequent note: I personally removed the radio from the car and found that they had disconnected the radio faceplate from the head unit itself. On the RX8 this results in a dead radio, heater controls and main display LCD. They claim that they had not touched the radio at all, but it was very clear that they had pulled it all apart and failed to put it back together correctly. Once they realized it was no longer working, they ran away as fast as they could, taking absolutely no responsibility.

A happy ending for me, but do not trust these guys with your car stereo - you may not be so lucky.

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This is a great place to go if you want your iPod to play through your car stereo, need a new handsfree set-up for your cellphone or want a high-end car stereo. They have most everything you need in stock or can get it delivered and installed in very short order. They are very careful with your car and can give you lots of information about the best system available in your price range.

4
★★★★☆

This is a great place to go if you want your iPod to play through your car stereo, need a new handsfree set-up for your cellphone or want a high-end car stereo. They have most everything you need in stock or can get it delivered and installed in very short order. They are very careful with your car and can give you lots of information about the best system available in your price range.

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