Joseph's Lawnmower & Lock Shop

★★★☆☆
  • 1551 Oak Park Blvd.

    Pleasant Hill, CA 94523

    Map & Directions
  • 925-935-7240

Home & Garden

Home & Garden
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There were two screws missing from the carburetor.\nBrought it in so they could replace them. Without calling me they replace the entire carburetor and racked up a bill of $150. \n\nThen bought 2 feet of clear fuel line from them. They wanted $5.00 . Hardware store sells the same for 39 cents a foot. \n\nThis place is nothing but a rip off.

0
★☆☆☆☆

There were two screws missing from the carburetor.\nBrought it in so they could replace them. Without calling me they replace the entire carburetor and racked up a bill of $150. \n\nThen bought 2 feet of clear fuel line from them. They wanted $5.00 . Hardware store sells the same for 39 cents a foot. \n\nThis place is nothing but a rip off.

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""Your mower will be ready in a week."" A week later ""We can't get parts,"" -- same for three weeks. Finally: ""You're missing the blade and retainer washers; we have to order the parts."" I tried explaining that _I_ had the blade and parts, which I had to remove in order to discover what was wrong with the machine. The clerk on the phone kept interrupting, telling me that I had to be quiet if I wanted to hear him tell me that they had to order the blade !!\n Took the mower in to replace broken blade bolt. When I finally took it home discovered that they had, without telling/asking, replaced the spark plug and removed [but not replaced] the air filter gasket.\n Never again -- the smug, superior attitude on the phone was what really got me, plus the fact that prior to taking it in, the machine had never taken more than two pulls to start. It works fine now, thanks to someone who knows what they're doing.

0
★☆☆☆☆

""Your mower will be ready in a week."" A week later ""We can't get parts,"" -- same for three weeks. Finally: ""You're missing the blade and retainer washers; we have to order the parts."" I tried explaining that _I_ had the blade and parts, which I had to remove in order to discover what was wrong with the machine. The clerk on the phone kept interrupting, telling me that I had to be quiet if I wanted to hear him tell me that they had to order the blade !!\n Took the mower in to replace broken blade bolt. When I finally took it home discovered that they had, without telling/asking, replaced the spark plug and removed [but not replaced] the air filter gasket.\n Never again -- the smug, superior attitude on the phone was what really got me, plus the fact that prior to taking it in, the machine had never taken more than two pulls to start. It works fine now, thanks to someone who knows what they're doing.

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I was inspired to reward Joseph's great service that I registered on CitySearch so I could write this review!\nYesterday, after putting the wrong gas into our Echo blower, I (humbly) brought the blower into Josephs. Most of me assumed they wouldn't do much, thanks to my bonehead move. Instead, this was my experience: one of the guys who worked there held the door open when I arrived, and another (Daniel) was quick with a smile and asked, ""What can we do for you today?""\nI told him about filling the wrong gas and how the blower locked up, and he said, ""It may be shot, but give us a few minutes to see if we can get it running again."" Right away, one of Daniel's colleagues was helping out, and then they explained to me the results. No surprise, I busted the blower, but Daniel worked with me and Echo to replace the blower. \nThe whole team was professional, responsive, helpful, and just an around good group of guys to whom I want to give my business. Hope you will too. Thanks.

2
★★★★★

I was inspired to reward Joseph's great service that I registered on CitySearch so I could write this review!\nYesterday, after putting the wrong gas into our Echo blower, I (humbly) brought the blower into Josephs. Most of me assumed they wouldn't do much, thanks to my bonehead move. Instead, this was my experience: one of the guys who worked there held the door open when I arrived, and another (Daniel) was quick with a smile and asked, ""What can we do for you today?""\nI told him about filling the wrong gas and how the blower locked up, and he said, ""It may be shot, but give us a few minutes to see if we can get it running again."" Right away, one of Daniel's colleagues was helping out, and then they explained to me the results. No surprise, I busted the blower, but Daniel worked with me and Echo to replace the blower. \nThe whole team was professional, responsive, helpful, and just an around good group of guys to whom I want to give my business. Hope you will too. Thanks.

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This is a store where the guys that do gardening work go, so don't expect a new and shiny place. It is not expensive and they truly seem to care about doing a good job. They fixed my lawnmower with a leaky gas tank for free when it was covered by a warrantee. They also told within minutes of my arrival when a repair was not worth it on the same mower (bent crank shaft). When I went late one Saturday morning there was a line out the door with gardening weekend warriors. This is a good place to go if you need something fixed. They also sell new and used equipment for reasonable prices.

2
★★★★☆

This is a store where the guys that do gardening work go, so don't expect a new and shiny place. It is not expensive and they truly seem to care about doing a good job. They fixed my lawnmower with a leaky gas tank for free when it was covered by a warrantee. They also told within minutes of my arrival when a repair was not worth it on the same mower (bent crank shaft). When I went late one Saturday morning there was a line out the door with gardening weekend warriors. This is a good place to go if you need something fixed. They also sell new and used equipment for reasonable prices.

Pros: Quick polite service by pros

Cons: Sometimes they don't call youquickly whenyour job is ready

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