Zales Jewelers

★★★☆☆

About Zales Jewelers

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  • Jewelry & Watch Stores
  • Jewelry
  • Necklaces

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3.0 3
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I recently had a ring special ordered through the Grossmont Center Zales. When I picked the ring up, I found that it was a half size too small. It should have been simple enough to exchange the ring and have them re-order the correct size, but the employees told me they were unsure how to process a return. While it is very difficult to understand how that's possible, I let it slide and went back the next day. The salesperson who helped me was great, but the person who appeared to be a manager seemed uninterested in helping me spend money in their store. She seemed dead set on processing the return and getting me out of there. She was very unhelpful and came across as bitchy. This was a replacement wedding ring, and it is unlikely I'm going to find one exactly like the one I ordered from Zales. Oh well. I left the store after having completed a return. I was very nice and never got angry with anyone for inconveniencing me, but I'll never spend a $ in a Zales again.

I mentioned my experience to my wife and she reminded me of purchasing our wedding rings at this Zales store. She remembered the bitchy woman and reminded me that I had stopped my wife from complaining about her the first time we stopped at this store. I probably should have followed my wife's lead on that one.

Go somewhere else. You'll find much better service elsewhere.

2
★★☆☆☆

I recently had a ring special ordered through the Grossmont Center Zales. When I picked the ring up, I found that it was a half size too small. It should have been simple enough to exchange the ring and have them re-order the correct size, but the employees told me they were unsure how to process a return. While it is very difficult to understand how that's possible, I let it slide and went back the next day. The salesperson who helped me was great, but the person who appeared to be a manager seemed uninterested in helping me spend money in their store. She seemed dead set on processing the return and getting me out of there. She was very unhelpful and came across as bitchy. This was a replacement wedding ring, and it is unlikely I'm going to find one exactly like the one I ordered from Zales. Oh well. I left the store after having completed a return. I was very nice and never got angry with anyone for inconveniencing me, but I'll never spend a $ in a Zales again.

I mentioned my experience to my wife and she reminded me of purchasing our wedding rings at this Zales store. She remembered the bitchy woman and reminded me that I had stopped my wife from complaining about her the first time we stopped at this store. I probably should have followed my wife's lead on that one.

Go somewhere else. You'll find much better service elsewhere.

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Zales jewelers in Parkersburg WV has a Zales jewelers with a 16 year veteran jewelery saleslady. I was in search of an anniversary ring for my wife and would rather be watching football. I knew very little about the "4-C's" and what I thought I knew ended up being incorrect. I spoke at length with Stacey and asked her all kinds of questions. She took her time and patience and even though I was ready to buy from her. I wanted to test my newfound knowledge in other stores. What I found, was other salespeople were intimidated and defensive when I asked educated questions. One lady at a LeRoy's even had her manager come over and try to help her answer my questions. This was amazing that people we trust to spend our money on something as valuable as diamonds can just as well work in the food area. When I returned to Zales, Stacey asked me how my comparitive shopping was. Needless to say, as long as she and Zales jewelers are in Parkersburg WV, I will feel very comfortable trusting her with my hard earned money. Zales had the best selection in the Past, Present and Future rings and it is refreshing to speak to a lady to knows what she is talking about and still listens to what me as a customer needed. Thank you Zales Jewelers and Stacey.

5
★★★★★

Zales jewelers in Parkersburg WV has a Zales jewelers with a 16 year veteran jewelery saleslady. I was in search of an anniversary ring for my wife and would rather be watching football. I knew very little about the "4-C's" and what I thought I knew ended up being incorrect. I spoke at length with Stacey and asked her all kinds of questions. She took her time and patience and even though I was ready to buy from her. I wanted to test my newfound knowledge in other stores. What I found, was other salespeople were intimidated and defensive when I asked educated questions. One lady at a LeRoy's even had her manager come over and try to help her answer my questions. This was amazing that people we trust to spend our money on something as valuable as diamonds can just as well work in the food area. When I returned to Zales, Stacey asked me how my comparitive shopping was. Needless to say, as long as she and Zales jewelers are in Parkersburg WV, I will feel very comfortable trusting her with my hard earned money. Zales had the best selection in the Past, Present and Future rings and it is refreshing to speak to a lady to knows what she is talking about and still listens to what me as a customer needed. Thank you Zales Jewelers and Stacey.

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My husbad and I bought our wedding rings from Zales. They looked great, but we later found out the quality wasn't great and the jeweler was even worse.

After the first week or so of wearing our rings, diamonds had fallen out. It also seemed like the rings weren't sized appropriately as his was loose and mine was too tight. We took the rings back and we were told they would be fixed. The same thing happend twice. It was an inconvenience to keep driving back and forth to the store and explain the situation then have to be without our rings.

In the end, the customer service from the store manager and their corporate offices was ok, but I would still not recommend them. They kept fixing the ring till it got as close to right as they were going to get and I was com pensated with a $50 gift card for my time and trouble.

2
★★☆☆☆

My husbad and I bought our wedding rings from Zales. They looked great, but we later found out the quality wasn't great and the jeweler was even worse.

After the first week or so of wearing our rings, diamonds had fallen out. It also seemed like the rings weren't sized appropriately as his was loose and mine was too tight. We took the rings back and we were told they would be fixed. The same thing happend twice. It was an inconvenience to keep driving back and forth to the store and explain the situation then have to be without our rings.

In the end, the customer service from the store manager and their corporate offices was ok, but I would still not recommend them. They kept fixing the ring till it got as close to right as they were going to get and I was com pensated with a $50 gift card for my time and trouble.

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