Galaxy Car Wash

★★★★☆

About Galaxy Car Wash

Categories

Automotive

Automotive
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4.2 5
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Convenient enough location, good price if you buy a big book of tickets. There's free coffee and a nice enough waiting area. They finish up the wash by hand and generally do a good job.

3
★★★★★

Convenient enough location, good price if you buy a big book of tickets. There's free coffee and a nice enough waiting area. They finish up the wash by hand and generally do a good job.

.

Happy Anyone who complains about this car wash clearly has not been to enough car washes in around here. This place is definitely one of my favorites....I would not give them 5 stars otherwise. Always make my car look brand new

3
★★★★★

Happy Anyone who complains about this car wash clearly has not been to enough car washes in around here. This place is definitely one of my favorites....I would not give them 5 stars otherwise. Always make my car look brand new

.

I have been using this car wash for years and, within the past year - the service has declined rather rapidly. I continue to use them, however, because when watched over like a hawk; they can do a phenomenal job in cleaning my car. However, they "hand wash" all cars after they've gone through the soaping process and they ruined one of the windshield wiper blades on my new Lexus. Unfortunately, I didn't discover this until it rained two days later and the glass on my windshield was permanental etched by a bent blade (which they denied responsibility for when I went back to complain and to demonstrate what they'd done wrong).

I don't mind having to stand and hover over the attendants who then dry my car; but that's the ONLY way to get satisfactory service; management doesn't seem to think this is a problem worth rectifying.

The thing that bothers me the MOST, however, which I've approached the owner about TWICE is their arbitrary hours of operation. Although, they post a large sign saying that they close at 5:30PM, I have driven by there numerous times at 5PM (on days without a cloud in the sky so they can't use the "rainy day" defense) and the place looks like it's been in shut down mode for quite a while already. Once, I did manage to zoom through their open gates with my car at 5:15PM (before their posted closing time) and I was actually turned away and told it was too late to have my car washed! I sunk my heels in with the owner about this but to no avail. Obviously, they're doing much better than most businesses are during this economic down time since they can afford to turn away business at will just to be able to get home 15 minutes earlier than they normally should.

I've thought about going to Better Business with my complaint about this erroneous hour-posting situation since I could've always gone somewhere else that doesn't close until the actual time stated.

1
★★☆☆☆

I have been using this car wash for years and, within the past year - the service has declined rather rapidly. I continue to use them, however, because when watched over like a hawk; they can do a phenomenal job in cleaning my car. However, they "hand wash" all cars after they've gone through the soaping process and they ruined one of the windshield wiper blades on my new Lexus. Unfortunately, I didn't discover this until it rained two days later and the glass on my windshield was permanental etched by a bent blade (which they denied responsibility for when I went back to complain and to demonstrate what they'd done wrong).

I don't mind having to stand and hover over the attendants who then dry my car; but that's the ONLY way to get satisfactory service; management doesn't seem to think this is a problem worth rectifying.

The thing that bothers me the MOST, however, which I've approached the owner about TWICE is their arbitrary hours of operation. Although, they post a large sign saying that they close at 5:30PM, I have driven by there numerous times at 5PM (on days without a cloud in the sky so they can't use the "rainy day" defense) and the place looks like it's been in shut down mode for quite a while already. Once, I did manage to zoom through their open gates with my car at 5:15PM (before their posted closing time) and I was actually turned away and told it was too late to have my car washed! I sunk my heels in with the owner about this but to no avail. Obviously, they're doing much better than most businesses are during this economic down time since they can afford to turn away business at will just to be able to get home 15 minutes earlier than they normally should.

I've thought about going to Better Business with my complaint about this erroneous hour-posting situation since I could've always gone somewhere else that doesn't close until the actual time stated.

Pros: Convenient location, good work done when closely monitored

Cons: Management doesn't care about customer satisfaction

.

They did such a great job! When I got there I had cracker crumbs and hard water spots....a total mess! When I left my car was spotless inside and out! I soooooo appreciate the time they took to really get it clean. Thank you!!!

2
★★★★★

They did such a great job! When I got there I had cracker crumbs and hard water spots....a total mess! When I left my car was spotless inside and out! I soooooo appreciate the time they took to really get it clean. Thank you!!!

.

Just went there today and asked the guys at vac station to do an extra good job and gave them $5.- tip before hand. They did not even to bother to vac my car in the back! Such a lousy job. Went back to show the owner and expected at least to get my $ 5.- back. But no! Well, I became a regular customer there, but a $5.- profit for a bad job just made them loose them a customer!

1
★★☆☆☆

Just went there today and asked the guys at vac station to do an extra good job and gave them $5.- tip before hand. They did not even to bother to vac my car in the back! Such a lousy job. Went back to show the owner and expected at least to get my $ 5.- back. But no! Well, I became a regular customer there, but a $5.- profit for a bad job just made them loose them a customer!

 

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