A Car Auto Repair Svc

★★☆☆☆

About A Car Auto Repair Svc

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A-Car Auto Repair worked on two of my cars for about three years, performing regular maintenance.

For basic work such as brake pads, tires and oil changes, I had no complaints.

For complicated work, they underperformed supremely.

One of my vehicles was a ??93 Volvo 850. The incident that needs telling in this review was the replacement of the valve cover seal on my Volvo. Unfortunately, when A-Car Auto Repair performed the work, they used the incorrect sealing compound (Volvos use something special instead of standard silicone), which ended up blocking oil circulation to the camshafts and ultimately caused several thousand dollars in engine damage. The initial side effect of this mistake was excess engine noise, which the service manager passed off as 'normal' for a Volvo. I took it back several times in frustration to try and get them to figure out what was wrong, but the service manager ultimately gave up and recommended that I contact a specialist ?? about 3000 miles after the mistake had been made. The second Volvo-specific mechanic I visited knew exactly what the problem was right away, and pointed it out when I first drove in and popped the hood. Once they got the valve cover off and had confirmation (with photos), I contacted A-Car Auto Repair immediately and passed on the clear photographs of the damage and its cause, plus the contact information of the Volvo mechanic that discovered the damage so A-Car Auto could obtain an estimate for repair (~$2500-$3000) and hopefully do the right thing to correct it. Their response was stunningly unpleasant: The business operator of A-Car Auto Repair offered me, through their service manager, an insulting $300 as a 'gesture of goodwill,' asserting that my Volvo 'was probably already damaged before [A-Car] worked on it.' Luckily, I had a complete log of all prior maintenance to the vehicle from the day it rolled off the lot, proving the Volvo's relative good condition until the valve cover seal damage - but I still had to meet with their business operator and verbally joust across a desk to get them to pay me for about half of the estimated repair cost.

I absolutely won't be back, and the money I lost is chalked up as a lesson about finding honest repair shops. Caveat emptor, folks: A-Car Auto Repair is cheap and dishonest, more than willing to screw over a long-time and once loyal customer.

Stay away.

edit: The first review of A-Car Auto on insiderpagers below is by Avo A, who used to work there as a service manager! Don't trust it!

1
★☆☆☆☆

A-Car Auto Repair worked on two of my cars for about three years, performing regular maintenance.

For basic work such as brake pads, tires and oil changes, I had no complaints.

For complicated work, they underperformed supremely.

One of my vehicles was a ??93 Volvo 850. The incident that needs telling in this review was the replacement of the valve cover seal on my Volvo. Unfortunately, when A-Car Auto Repair performed the work, they used the incorrect sealing compound (Volvos use something special instead of standard silicone), which ended up blocking oil circulation to the camshafts and ultimately caused several thousand dollars in engine damage. The initial side effect of this mistake was excess engine noise, which the service manager passed off as 'normal' for a Volvo. I took it back several times in frustration to try and get them to figure out what was wrong, but the service manager ultimately gave up and recommended that I contact a specialist ?? about 3000 miles after the mistake had been made. The second Volvo-specific mechanic I visited knew exactly what the problem was right away, and pointed it out when I first drove in and popped the hood. Once they got the valve cover off and had confirmation (with photos), I contacted A-Car Auto Repair immediately and passed on the clear photographs of the damage and its cause, plus the contact information of the Volvo mechanic that discovered the damage so A-Car Auto could obtain an estimate for repair (~$2500-$3000) and hopefully do the right thing to correct it. Their response was stunningly unpleasant: The business operator of A-Car Auto Repair offered me, through their service manager, an insulting $300 as a 'gesture of goodwill,' asserting that my Volvo 'was probably already damaged before [A-Car] worked on it.' Luckily, I had a complete log of all prior maintenance to the vehicle from the day it rolled off the lot, proving the Volvo's relative good condition until the valve cover seal damage - but I still had to meet with their business operator and verbally joust across a desk to get them to pay me for about half of the estimated repair cost.

I absolutely won't be back, and the money I lost is chalked up as a lesson about finding honest repair shops. Caveat emptor, folks: A-Car Auto Repair is cheap and dishonest, more than willing to screw over a long-time and once loyal customer.

Stay away.

edit: The first review of A-Car Auto on insiderpagers below is by Avo A, who used to work there as a service manager! Don't trust it!

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2 out of 2 people found this review helpful.

.

One of my vehicles was a 93 Volvo 850. The incident that needs telling in this review was the replacement of the valve cover seal on my Volvo. Unfortunately, when A-Car Auto Repair performed the work, they used the incorrect sealing compound (Volvos do not use standard silicone), which ended up blocking oil circulation to the camshafts and ultimately caused several thousand dollars in engine damage. The initial side effect of this mistake was excess engine noise, which the service manager passed off as 'normal' for a Volvo. I took it back several times in frustration to try and get them to figure out what was wrong, but the service manager ultimately gave up and recommended that I contact a specialist about 3000 miles after the mistake had been made. The second Volvo-specific mechanic I visited knew exactly what the problem was right away, and pointed it out when I first drove in and popped the hood. Once they got the valve cover off and had confirmation (with photos), I contacted A-Car Auto Repair immediately and passed on the clear photographs of the damage and its cause, plus the contact information of the Volvo mechanic that discovered the damage so A-Car Auto could obtain an estimate for repair (~$2500-$3000) and hopefully do the right thing to correct it. Their response was stunningly unpleasant: The business operator of A-Car Auto Repair offered me, through their service manager, an insulting $300 as a 'gesture of goodwill,' asserting that my Volvo 'was probably already damaged before [A-Car] worked on it.' Luckily, I had a complete log of all prior maintenance to the vehicle from the day it rolled off the lot, proving the Volvo's relative good condition until the valve cover seal damage - but I still had to meet with their business operator and verbally joust across a desk to get them to pay me for about half of the estimated repair cost.

A-Car Auto Repair is dishonest, more than willing to screw over a long-time and once loyal customer.

0
★☆☆☆☆

One of my vehicles was a 93 Volvo 850. The incident that needs telling in this review was the replacement of the valve cover seal on my Volvo. Unfortunately, when A-Car Auto Repair performed the work, they used the incorrect sealing compound (Volvos do not use standard silicone), which ended up blocking oil circulation to the camshafts and ultimately caused several thousand dollars in engine damage. The initial side effect of this mistake was excess engine noise, which the service manager passed off as 'normal' for a Volvo. I took it back several times in frustration to try and get them to figure out what was wrong, but the service manager ultimately gave up and recommended that I contact a specialist about 3000 miles after the mistake had been made. The second Volvo-specific mechanic I visited knew exactly what the problem was right away, and pointed it out when I first drove in and popped the hood. Once they got the valve cover off and had confirmation (with photos), I contacted A-Car Auto Repair immediately and passed on the clear photographs of the damage and its cause, plus the contact information of the Volvo mechanic that discovered the damage so A-Car Auto could obtain an estimate for repair (~$2500-$3000) and hopefully do the right thing to correct it. Their response was stunningly unpleasant: The business operator of A-Car Auto Repair offered me, through their service manager, an insulting $300 as a 'gesture of goodwill,' asserting that my Volvo 'was probably already damaged before [A-Car] worked on it.' Luckily, I had a complete log of all prior maintenance to the vehicle from the day it rolled off the lot, proving the Volvo's relative good condition until the valve cover seal damage - but I still had to meet with their business operator and verbally joust across a desk to get them to pay me for about half of the estimated repair cost.

A-Car Auto Repair is dishonest, more than willing to screw over a long-time and once loyal customer.

Pros: None.

Cons: Destroyed my car, would not cover repairs despite solid paper trail and photographic evidence.

.

I called AAA to tow my car to my destination mechanic shop I had already chosen. The AAA tow truck driver started right away saying that he owned his own shop and they would fix it cheeper for me, and they were on the way "how convenient" ok why not, Hence "If it sounds to good to be true PEOPLE! "follow your gut!!! I should have. Target to beat 275.00 they said 250.00 I said okay, hey 25$ is 25$ but, then they called me an hour later 750.00..... after thought..... I called them back to offer as much as I can't afford 575.00, you'd think since they lure other business's customers away they would at least be willing to negotiate but they flat out said NO! this business is hateful and greedy. They shouldn't be allowed to do this to AAAs customers. I call AAA to tow my unfixed car right back where i started. Needless to say I regret being targeted and lured from my set destination they waisted my time and set me back a whole day without even a blink of shame! But all in all I actually feel lucky they only waisted my day!
Caution! BEWARE! Shady dealings maybe at hand!

0
★☆☆☆☆

I called AAA to tow my car to my destination mechanic shop I had already chosen. The AAA tow truck driver started right away saying that he owned his own shop and they would fix it cheeper for me, and they were on the way "how convenient" ok why not, Hence "If it sounds to good to be true PEOPLE! "follow your gut!!! I should have. Target to beat 275.00 they said 250.00 I said okay, hey 25$ is 25$ but, then they called me an hour later 750.00..... after thought..... I called them back to offer as much as I can't afford 575.00, you'd think since they lure other business's customers away they would at least be willing to negotiate but they flat out said NO! this business is hateful and greedy. They shouldn't be allowed to do this to AAAs customers. I call AAA to tow my unfixed car right back where i started. Needless to say I regret being targeted and lured from my set destination they waisted my time and set me back a whole day without even a blink of shame! But all in all I actually feel lucky they only waisted my day!
Caution! BEWARE! Shady dealings maybe at hand!

Pros: Boy I'll say their "Pros"

Cons: and Cons

.

This auto repair shop is AAA Approved for auto repair, but I would recommend they be reevaluated in light of my experience...

[BTW, the whole time this was going down I was professional, calm, controlled and patient. It goes to show if you stand firm in what is right & true, you can prevail... and although the Manager, Harry, agreed in the end to waive the repair fee, it was only after the following occurred.

My car was first in line to see why the "check engine light" came on. They allowed two other customers to go before me. I pointed this out to the service manager and throughout, he kept saying "Don't worry, we'll take care of you, I have it under control... we'll take care of it...)
This was 2.5 hours after I brought the car in...and they weren't busy, as there was no activity in the service bay.

It was only after I moved the car to the front of the service bay, did they look at it.- I explained this was the 3rd time the service engine light came on, and each time they said it was something different.

The 1st time they said the thermostat was missing (although I had this replaced just last year, when they phoned me to say it was misssing, I was puzzled, but authorized them to proceed anyhow);

The 2nd time, they said it needed a gas filter (so I authorized them to replace),

This 3rd time they told me an electronic sensor needed replacement.

The service manager said he could not find any record of these repairs in his computer, and asked if I had reciepts. When I asked to look at his computer, the records were in fact there! Then he said he could repair for $95, I refused, as I felt this was related to the previous repairs and it should have been diagnosed correctly the 1st time. He then offered to bring down the price to $80. I still refused.

When I asked him why so costly, with a wave of his hand over the engine, he said he had to remove alot of parts to access the sensor and that it was alot of work. I stood in front of the engine and the pointing to the only part needing removal was the cover (which was off already because of the diagnostic). I then pointed to the small piece (size of a lighter) and indicated why so much money to replace (the part cost under $20)... and he became embarrassed and said in a loud voce, "Don't touch, we don't allow customers to work on their own car!". Now I understand a reasonable profit, but this was absolutely insane, especially his dismissive attitude, delays and fabrications.

I was already in thier shop 4 hours and needed to get back to work, so I authorized them to proceed. Then they were unable to, because the mechanic just went out to lunch!!

[Remember, the only reason I chose this dealer was because of the AAA recommendation...}

Finally, I informed the receptioninst that I was displeased my overall experience and I would file an incident report with AAA & the state board (Better Business Bureau). (I actually had AAA on the pohone and they were ready to take the report) So, she asked me to hold on and would get the manager to speak with me. I waited for another hour for this privelege. After explaining all of this to him, he mentioned, I could either pay or not... it was my choice. Of course I wasn't goiing to pay, but I came away with a bitter-sweet sense of victory, and uneasy about how they do business.

I WILL NEVER GO BACK THERE AGAIN. THEY ARE UNPROFESSIONAL AND THEY LIE, AND THEY TRY TO PULL THE WOOL OVER YOUR EYES!!.. Just because they are AAA approved is no guarantee of much, apparently.

PS: I just noticed the name of the first reivewer (below) for this business is named Avo... incidently the same name as one of the guys who works in the shop!!

1
★☆☆☆☆

This auto repair shop is AAA Approved for auto repair, but I would recommend they be reevaluated in light of my experience...

[BTW, the whole time this was going down I was professional, calm, controlled and patient. It goes to show if you stand firm in what is right & true, you can prevail... and although the Manager, Harry, agreed in the end to waive the repair fee, it was only after the following occurred.

My car was first in line to see why the "check engine light" came on. They allowed two other customers to go before me. I pointed this out to the service manager and throughout, he kept saying "Don't worry, we'll take care of you, I have it under control... we'll take care of it...)
This was 2.5 hours after I brought the car in...and they weren't busy, as there was no activity in the service bay.

It was only after I moved the car to the front of the service bay, did they look at it.- I explained this was the 3rd time the service engine light came on, and each time they said it was something different.

The 1st time they said the thermostat was missing (although I had this replaced just last year, when they phoned me to say it was misssing, I was puzzled, but authorized them to proceed anyhow);

The 2nd time, they said it needed a gas filter (so I authorized them to replace),

This 3rd time they told me an electronic sensor needed replacement.

The service manager said he could not find any record of these repairs in his computer, and asked if I had reciepts. When I asked to look at his computer, the records were in fact there! Then he said he could repair for $95, I refused, as I felt this was related to the previous repairs and it should have been diagnosed correctly the 1st time. He then offered to bring down the price to $80. I still refused.

When I asked him why so costly, with a wave of his hand over the engine, he said he had to remove alot of parts to access the sensor and that it was alot of work. I stood in front of the engine and the pointing to the only part needing removal was the cover (which was off already because of the diagnostic). I then pointed to the small piece (size of a lighter) and indicated why so much money to replace (the part cost under $20)... and he became embarrassed and said in a loud voce, "Don't touch, we don't allow customers to work on their own car!". Now I understand a reasonable profit, but this was absolutely insane, especially his dismissive attitude, delays and fabrications.

I was already in thier shop 4 hours and needed to get back to work, so I authorized them to proceed. Then they were unable to, because the mechanic just went out to lunch!!

[Remember, the only reason I chose this dealer was because of the AAA recommendation...}

Finally, I informed the receptioninst that I was displeased my overall experience and I would file an incident report with AAA & the state board (Better Business Bureau). (I actually had AAA on the pohone and they were ready to take the report) So, she asked me to hold on and would get the manager to speak with me. I waited for another hour for this privelege. After explaining all of this to him, he mentioned, I could either pay or not... it was my choice. Of course I wasn't goiing to pay, but I came away with a bitter-sweet sense of victory, and uneasy about how they do business.

I WILL NEVER GO BACK THERE AGAIN. THEY ARE UNPROFESSIONAL AND THEY LIE, AND THEY TRY TO PULL THE WOOL OVER YOUR EYES!!.. Just because they are AAA approved is no guarantee of much, apparently.

PS: I just noticed the name of the first reivewer (below) for this business is named Avo... incidently the same name as one of the guys who works in the shop!!

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3 out of 3 people found this review helpful.

.

My 1993 Acura Legend broke down due to a radiator coolant leak. I called AAA and the tow-truck from A-Car Auto was there in about 15 minutes! The service manager was very professional and courteous in giving me an estimate (very reasonable) of the damage and explaining what needed to be done. I appreciated his clarity in explaining the price breakdown, and his patience with someone who is unfamiliar with how cars work! My husband, being a bit of a car buff, decided to repair the radiator himself, so I had to ask A-Car Auto to tow my car again from their facility to my home. They were very obliging and quick to deliver the car. The tow-truck driver (a different one) worked very hard to back my car into our skewed carport and maintained a positive attitude throughout several attempts of pushing my car up a slight incline. Great attitudes and great emergency service!

5
★★★★★

My 1993 Acura Legend broke down due to a radiator coolant leak. I called AAA and the tow-truck from A-Car Auto was there in about 15 minutes! The service manager was very professional and courteous in giving me an estimate (very reasonable) of the damage and explaining what needed to be done. I appreciated his clarity in explaining the price breakdown, and his patience with someone who is unfamiliar with how cars work! My husband, being a bit of a car buff, decided to repair the radiator himself, so I had to ask A-Car Auto to tow my car again from their facility to my home. They were very obliging and quick to deliver the car. The tow-truck driver (a different one) worked very hard to back my car into our skewed carport and maintained a positive attitude throughout several attempts of pushing my car up a slight incline. Great attitudes and great emergency service!

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0 out of 3 people found this review helpful.

.

They are very honest and they do great work. They have very good pricing and the people are very nice to deal with. They work on all types of vehicles and they are aaa approved

5
★★★★★

They are very honest and they do great work. They have very good pricing and the people are very nice to deal with. They work on all types of vehicles and they are aaa approved

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0 out of 3 people found this review helpful.

 

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