Big O Tires

★★★☆☆
M-F 7:30am-5:30pm, Saturday 7:30am-4:00pm, Closed Sunday
  • 8040 Brentwood Blvd

    Brentwood, CA 94513

    Map & Directions
  • 925-634-4344

About Big O Tires

Categories
  • Tires
  • Brake Repair
  • Auto Body Paint & Repair
Details
  • Dunlop Tire
  • BF Goodrich
  • Goodyear
  • Michelin
  • Pirelli
  • Uniroyal Tire
  • Brake Repair
Hours
M-F 8am-5:30pm, Sa 8am-4pm, Su Closed

Automotive

Automotive
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.

Horrible!! I took my vehicle in because of the squeaking and shaking brakes. I knew it was time for a new pair. They quoted me $234.00 to replace the brakes and after an inspection assured me I did not need to replace the rotors. So I returned the next day to have the brakes done. I dropped my vehicle off with the approval of the $234.00 about an hour later I received a call that they had to replace one of the rotors and the other is fine but it will be a total of $517.00 ok I am not happy at this point but they have my vehicles brakes torn apart and so I agree hesitantly. A few hours goes by and then again another call now the rotor on the other side that was just fine now needs to be replaced also. Another $200.00! Now my $234.77 estimate that I was prepared for is $734.77 what??? But they again have me in a position I don't really have a choice. This is poor business practices and definitely a bait and switch tactic. I own a business and believe me my customers would not be happy if I used this tactic myself! I could understand if they quoted me the price and told me it may be necessary to do the rotors for a certain price if they are not reusable but they supposedly measured them to be sure when they did the original estimate. If I had known it was going to be over $700 I would have gotten other estimates. Beware of this business' unfair business practices!

1
★☆☆☆☆

Horrible!! I took my vehicle in because of the squeaking and shaking brakes. I knew it was time for a new pair. They quoted me $234.00 to replace the brakes and after an inspection assured me I did not need to replace the rotors. So I returned the next day to have the brakes done. I dropped my vehicle off with the approval of the $234.00 about an hour later I received a call that they had to replace one of the rotors and the other is fine but it will be a total of $517.00 ok I am not happy at this point but they have my vehicles brakes torn apart and so I agree hesitantly. A few hours goes by and then again another call now the rotor on the other side that was just fine now needs to be replaced also. Another $200.00! Now my $234.77 estimate that I was prepared for is $734.77 what??? But they again have me in a position I don't really have a choice. This is poor business practices and definitely a bait and switch tactic. I own a business and believe me my customers would not be happy if I used this tactic myself! I could understand if they quoted me the price and told me it may be necessary to do the rotors for a certain price if they are not reusable but they supposedly measured them to be sure when they did the original estimate. If I had known it was going to be over $700 I would have gotten other estimates. Beware of this business' unfair business practices!

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We have bought tires and had flats repaired at this local business. The service was good, the waiting area acceptable although not plush. All service personel were professional. The prices don't compare to Costco but the location and service make up for that. We will continue to use.

4
★★★★☆

We have bought tires and had flats repaired at this local business. The service was good, the waiting area acceptable although not plush. All service personel were professional. The prices don't compare to Costco but the location and service make up for that. We will continue to use.

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Message from Big O Tires

The Team You Trust -- Big O Tires is the largest independent new tire and auto services operation in North America. Big O offers their complete line of branded tires & car products for passenger, light truck & RV vehicles. -- Big O Tires, Michelin, Goodyear, BF Goodrich, Yokohama, Uniroyal, Cooper, Falken, Continental, Fulda, Shell, Pennzoil, Exide, American Racing Wheels, Falken Wheels, Hankook, Nankang, General Tire

More about Big O Tires

Tires, Auto Services, Alignments, Wheels, Brake Service, Shocks & Struts, Suspension & Front End Repair, Oil & Filter Changes, Batteries, Fluid Maintenance Services, lifts, wheel bearing and other undercar services.

 

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