Elvie's Boutique

★★☆☆☆

About Elvie's Boutique

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This is a clothing shop with a travel agency in the back of the store. It may be alright to buy clothing here, but I would not recommend doing business through this travel agency. They do not issue "E tickets" here, but give you a worthless intinerary instead. Booking reservations are changed without your notifcation and your new booking will be the same destination but with long layovers. We were charged one price for the original trip. On the rebooked flight we were not charged additional fees, but I highly suspect the ticket prices were lower in order to give this agent some type of "profit" instead of keeping our original booking. The economy is not doing so well and the dress shop in this building may NOT be making any money, so I suspect the agent must be "creative" in order to make money to pay the lease and other bills. What a pity. I will not do business here again and will tell all my friends how the agent treated me as well. By the way, he is a nice guy, just not completely honest at times. Beware.

This business DOES not reply to inquirys from the Better Business Bureau. Read the story below. This is someone else who had a BAD experience at this agency. Read the last few paragraphs. The agent did NOT respond to an Inquiry from the Better Business Bureau, so he doesn't care about them or your travel arrangements. Read about another person's experience below:

Complaint: My parents purchase 2 Airline Tickets to fly to the Philippines & paid $2060.00 in total cash. I called ****** ******** to see if my parents ticket has been issued & to make sure that they have wheelchair upon their arrival to Korea & Philippines. My parents are 75 yrs old & I wanted to make sure everything is taken care of before their flight. I came to find out that the tickets has not been issued. I called ****** who is the travel agent & he said he processed it already. Two days later, I called ****** ******** again & tickets has not been issued yet. I called ****** again & again he said he will take care of it that day. Three days passed, I called ****** ********, sure enough no tickets has been issued. For the third time, I called ******, I wanted a refund & he said no we did not have to go there as he will take care of the issue that day. My parents went to his office & he was not there because he had to take his clients to the airport. So NO ticket has been issued until now. Please help me advertise that Elvie's Botique & Travel is not the place to purchase any tickets or do bussiness because ****** is not doing his job. My parents should have their tickets issued already & I literraly do not even have to call him as the tickets are already paid in full. I do not know why the tickets are not issued & what he did with the money. He has too many excuses. Please help me resolve this issue. Thank you.

Desired Settlement: I want a refund &/ or penalize ****** for not doing his business right & not providing great service to people. He lies to client just to do service with him.thank you

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

1
★☆☆☆☆

This is a clothing shop with a travel agency in the back of the store. It may be alright to buy clothing here, but I would not recommend doing business through this travel agency. They do not issue "E tickets" here, but give you a worthless intinerary instead. Booking reservations are changed without your notifcation and your new booking will be the same destination but with long layovers. We were charged one price for the original trip. On the rebooked flight we were not charged additional fees, but I highly suspect the ticket prices were lower in order to give this agent some type of "profit" instead of keeping our original booking. The economy is not doing so well and the dress shop in this building may NOT be making any money, so I suspect the agent must be "creative" in order to make money to pay the lease and other bills. What a pity. I will not do business here again and will tell all my friends how the agent treated me as well. By the way, he is a nice guy, just not completely honest at times. Beware.

This business DOES not reply to inquirys from the Better Business Bureau. Read the story below. This is someone else who had a BAD experience at this agency. Read the last few paragraphs. The agent did NOT respond to an Inquiry from the Better Business Bureau, so he doesn't care about them or your travel arrangements. Read about another person's experience below:

Complaint: My parents purchase 2 Airline Tickets to fly to the Philippines & paid $2060.00 in total cash. I called ****** ******** to see if my parents ticket has been issued & to make sure that they have wheelchair upon their arrival to Korea & Philippines. My parents are 75 yrs old & I wanted to make sure everything is taken care of before their flight. I came to find out that the tickets has not been issued. I called ****** who is the travel agent & he said he processed it already. Two days later, I called ****** ******** again & tickets has not been issued yet. I called ****** again & again he said he will take care of it that day. Three days passed, I called ****** ********, sure enough no tickets has been issued. For the third time, I called ******, I wanted a refund & he said no we did not have to go there as he will take care of the issue that day. My parents went to his office & he was not there because he had to take his clients to the airport. So NO ticket has been issued until now. Please help me advertise that Elvie's Botique & Travel is not the place to purchase any tickets or do bussiness because ****** is not doing his job. My parents should have their tickets issued already & I literraly do not even have to call him as the tickets are already paid in full. I do not know why the tickets are not issued & what he did with the money. He has too many excuses. Please help me resolve this issue. Thank you.

Desired Settlement: I want a refund &/ or penalize ****** for not doing his business right & not providing great service to people. He lies to client just to do service with him.thank you

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

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This is a small shop FULL of clothes, blankets, purses, toys, etc. It's kind of like it's own tiny little market. They're also a travel agency sorta thing, so ditto on the passport pictures.

3
★★★☆☆

This is a small shop FULL of clothes, blankets, purses, toys, etc. It's kind of like it's own tiny little market. They're also a travel agency sorta thing, so ditto on the passport pictures.

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