Orange County Mattress

★★★☆☆

About Orange County Mattress

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1940 N Glassell St Orange, CA

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After Mattress shopping at virtually every major store in Orange County I decided to purchase my new Tempur-Pedic from Orange County Mattress.
First of all they were the only only store I walked into that actually had the bed I wanted in

3
★★★★★

After Mattress shopping at virtually every major store in Orange County I decided to purchase my new Tempur-Pedic from Orange County Mattress.
First of all they were the only only store I walked into that actually had the bed I wanted in

.

WARNING: Do not buy from these people. We purchased a King of their private brand for $1169.00. After using this mattress for only a few nights we realized that it too has serious problems with body cavities. After a phone call to their

3
★★★★★

WARNING: Do not buy from these people. We purchased a King of their private brand for $1169.00. After using this mattress for only a few nights we realized that it too has serious problems with body cavities. After a phone call to their

.

I purchased a Temper Pedic bed with all the bells and whistles. It was a bout a $4500. purchase. When the bed was delivered it did not feel the same nor did the vibration on the feet feel anything like the one in the show room. I

3
★★★★★

I purchased a Temper Pedic bed with all the bells and whistles. It was a bout a $4500. purchase. When the bed was delivered it did not feel the same nor did the vibration on the feet feel anything like the one in the show room. I

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I went to the main warehouse of Orange County Mattress Company. The salesman told me about the great "close out deals". He showed me a couple of mattresses and explained to me about how they are great deals and top quality products. I decided on one and went to pay for it. He started the paperwork and casually mentions that there would be no warranty with the mattress. I thought he was kidding.............he wasn't. He said I should not expect a warranty when I am getting a "close out item". If I wanted the warranty I would have to pay double the price. I had a few chose words for him and left. Went straight to Sam's Club and purchased a Serta mattress at a great price. Avoid Orange County Mattress like "THE PLAGUE!!!!!"

0
★☆☆☆☆

I went to the main warehouse of Orange County Mattress Company. The salesman told me about the great "close out deals". He showed me a couple of mattresses and explained to me about how they are great deals and top quality products. I decided on one and went to pay for it. He started the paperwork and casually mentions that there would be no warranty with the mattress. I thought he was kidding.............he wasn't. He said I should not expect a warranty when I am getting a "close out item". If I wanted the warranty I would have to pay double the price. I had a few chose words for him and left. Went straight to Sam's Club and purchased a Serta mattress at a great price. Avoid Orange County Mattress like "THE PLAGUE!!!!!"

.

So i came in 1st time, tried out several mattresses which all felt good, and the prices were pretty good. I decided on a pillowtop, it was firm yet cushiony without feeling like i'm sinking into the bed. I sat and layed on the edge of the bed and the edge held up, i wasn't sinking/sliding off.

When i got the mattress i wasn't able to set it up til later in day. Once i finally was able to try it out, it didn't feel like the same mattress at the store. It was wayyyy too plush, i felt like i was sinking into the mattress and when i sit/lay on the edge, i feel like i'm gonna slide off the bed. Still not that bad a bed, but i feel like i got baited with cheap price and switched for lesser quality. I'd rather pay more for the mattress i expected then to pay cheap and be given something of a lesser quality then what i was expecting.

I would do return/exchange but the policy is not good. No returns under any circumstance and exchanges involve 20% fee?!?! Even if i exchange, they're probably gonna do the same bait and switch routine. These guys are con artists. You probably are asking why would i buy from a place with such a policy? Well i tried it out in store and felt no reason to return a nice mattress like the one i just layed on in store - problem is i never got the mattress i paid for and was given a cheaper one. Don't know how they stayed in business so long - certainly not from repeat customers.

Stay away!!!!!

0
★☆☆☆☆

So i came in 1st time, tried out several mattresses which all felt good, and the prices were pretty good. I decided on a pillowtop, it was firm yet cushiony without feeling like i'm sinking into the bed. I sat and layed on the edge of the bed and the edge held up, i wasn't sinking/sliding off.

When i got the mattress i wasn't able to set it up til later in day. Once i finally was able to try it out, it didn't feel like the same mattress at the store. It was wayyyy too plush, i felt like i was sinking into the mattress and when i sit/lay on the edge, i feel like i'm gonna slide off the bed. Still not that bad a bed, but i feel like i got baited with cheap price and switched for lesser quality. I'd rather pay more for the mattress i expected then to pay cheap and be given something of a lesser quality then what i was expecting.

I would do return/exchange but the policy is not good. No returns under any circumstance and exchanges involve 20% fee?!?! Even if i exchange, they're probably gonna do the same bait and switch routine. These guys are con artists. You probably are asking why would i buy from a place with such a policy? Well i tried it out in store and felt no reason to return a nice mattress like the one i just layed on in store - problem is i never got the mattress i paid for and was given a cheaper one. Don't know how they stayed in business so long - certainly not from repeat customers.

Stay away!!!!!

Pros: Friendly salesperson

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Was refered by a friend, very happy!
Thank you Orange County Mattress

2
★★★★★

Was refered by a friend, very happy!
Thank you Orange County Mattress

Pros: Worth the drive

Cons: I live in Inland Empire

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I sent a report to the Attorney General office of consumer complaints and need anyone, who would like to send me a summary of their experiences with this company as I will include it with your member name or how ever you want me to note you; if you wish to contribute and it might just make you feel better ;-).

I wish a refund on my second, not first mattress I bought thru this company. Yes I did, purchase one new Simmons bed recently spent a good amount with them, and seeing it might not be firm enough unfortunately, went to buy a second firmer mattress that I knew well, having slept on it at a friend's home. I tried very hard to work with this Co when this second purchased mattress came to my home defective the first time and then again the second time; each time I went through the customer service manager Susan Darshay, and of course it was "me" not the bed or "this just couldn't happen twice" and after talking with an engineer who knew about machine coiling precision at the manufacture plants, this had to do with the pocketed coil spring system being uneven tension and bulging up the top of the bed in places, which is, very uncomfortable... causing headaches, neck aches, etc., to sleep on when one is not lying "flat" like one should on a good mattress with pocketed coiled springs. The story is endless with the back and forth and things said to me by Susan, but short version, the mattress is against the wall.

So any of you please send me any reports and I will pass along with my detailed report to the AG as I did try to make a compromise and was in the end not even offered that. So I am gong for full refund and want this mattress returned to this company. I even waited and waited not one but two different times for their inspections to come and make sure I did nothing to the mattress so they would not complain about taking it back. It's perfect, except to sleep on! I was told the owner Craig Carpenter, said I could get a big discount if I wanted to buy a THIRD mattress from them. Oh gee, give them even more money. So....there you go.

0
★☆☆☆☆

I sent a report to the Attorney General office of consumer complaints and need anyone, who would like to send me a summary of their experiences with this company as I will include it with your member name or how ever you want me to note you; if you wish to contribute and it might just make you feel better ;-).

I wish a refund on my second, not first mattress I bought thru this company. Yes I did, purchase one new Simmons bed recently spent a good amount with them, and seeing it might not be firm enough unfortunately, went to buy a second firmer mattress that I knew well, having slept on it at a friend's home. I tried very hard to work with this Co when this second purchased mattress came to my home defective the first time and then again the second time; each time I went through the customer service manager Susan Darshay, and of course it was "me" not the bed or "this just couldn't happen twice" and after talking with an engineer who knew about machine coiling precision at the manufacture plants, this had to do with the pocketed coil spring system being uneven tension and bulging up the top of the bed in places, which is, very uncomfortable... causing headaches, neck aches, etc., to sleep on when one is not lying "flat" like one should on a good mattress with pocketed coiled springs. The story is endless with the back and forth and things said to me by Susan, but short version, the mattress is against the wall.

So any of you please send me any reports and I will pass along with my detailed report to the AG as I did try to make a compromise and was in the end not even offered that. So I am gong for full refund and want this mattress returned to this company. I even waited and waited not one but two different times for their inspections to come and make sure I did nothing to the mattress so they would not complain about taking it back. It's perfect, except to sleep on! I was told the owner Craig Carpenter, said I could get a big discount if I wanted to buy a THIRD mattress from them. Oh gee, give them even more money. So....there you go.

Pros: two ethical sales persons/ yes their bed prices pull u in!

Cons: Sressful, $ spent, time consuming and no mattress!

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I am Not sure these other people's reviews are talking about the LONG TERM warranty you speak of that is given with each Bed, example, Simmons, Spring Air, Tempurpedic.
It sounds from these reviews that people mean they do not get a good product from the get go which is stated in the receipt that there is at least a 30 day warrenty or guarentee for a customer to be satisfied with their purchase. Some bed co., have longer depending on the bed, eg., Tempurpedic Stores, etc. How else would, one report a defective bed or mattress? All Good Retail Mattress Stores will listen and work with the customer and these reviews sound like there have been exchange and refund problems, and exchange and when necessary, refunds, can be very difficult, with this company. I am sure, many people who have no problems and don't need to do an exchange are enjoying the lower prices that ORANGE COUNTY MATTRESS CO advertises. A sale that says 50% off, but is not a sale as it is on, every day and month so it makes one wonder what is the actual, base price. But in any case, it is only with the mattresses that have problems do I see on Several REVIEW sites that Orange County Mattress Co., has Several Complaints Listed Against them in that area of performance. Thus, I would be afraid if I were a new customer to go to them in case I would, have such a problem and would not be able to have it handled. I would Want to See More Supportive Reviews here on line regarding the customer service person or the owner before I would make a purchase at this company.

0
★☆☆☆☆

I am Not sure these other people's reviews are talking about the LONG TERM warranty you speak of that is given with each Bed, example, Simmons, Spring Air, Tempurpedic.
It sounds from these reviews that people mean they do not get a good product from the get go which is stated in the receipt that there is at least a 30 day warrenty or guarentee for a customer to be satisfied with their purchase. Some bed co., have longer depending on the bed, eg., Tempurpedic Stores, etc. How else would, one report a defective bed or mattress? All Good Retail Mattress Stores will listen and work with the customer and these reviews sound like there have been exchange and refund problems, and exchange and when necessary, refunds, can be very difficult, with this company. I am sure, many people who have no problems and don't need to do an exchange are enjoying the lower prices that ORANGE COUNTY MATTRESS CO advertises. A sale that says 50% off, but is not a sale as it is on, every day and month so it makes one wonder what is the actual, base price. But in any case, it is only with the mattresses that have problems do I see on Several REVIEW sites that Orange County Mattress Co., has Several Complaints Listed Against them in that area of performance. Thus, I would be afraid if I were a new customer to go to them in case I would, have such a problem and would not be able to have it handled. I would Want to See More Supportive Reviews here on line regarding the customer service person or the owner before I would make a purchase at this company.

Pros: Answer: a warranty is for long term not the initial buying

Cons: This company does not have good customer service

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I purchased a mattress from these guys and had a great experience. I got the best deal in town and I went to every store in town. Got a killer pillowtop for under $500. I work warranty department for a large department store all you posting dont know what your talking about warranty is thru the manufacturer of the product not the store in which you purchased from! The individual store is only the middle person. If you dont like your warranty dont buy that manufacturers product or take your issue up with the actual manufacturer of the product YOU purchased and Leave us customer service reps alone.

2
★★★★★

I purchased a mattress from these guys and had a great experience. I got the best deal in town and I went to every store in town. Got a killer pillowtop for under $500. I work warranty department for a large department store all you posting dont know what your talking about warranty is thru the manufacturer of the product not the store in which you purchased from! The individual store is only the middle person. If you dont like your warranty dont buy that manufacturers product or take your issue up with the actual manufacturer of the product YOU purchased and Leave us customer service reps alone.

Pros: same day delivery

Cons: Finally had to fork out $

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Was given a bad mattress. Company REFUSED refund and could not get another mattress! Their story kept changing and changing. They said it was not their fault that their company did not inspect the mattress before delivering it because "the delivery truck came in too late for inspection." ???
Outrageous! Stay away from this company and their fraudulent ways of doing business.

0
★☆☆☆☆

Was given a bad mattress. Company REFUSED refund and could not get another mattress! Their story kept changing and changing. They said it was not their fault that their company did not inspect the mattress before delivering it because "the delivery truck came in too late for inspection." ???
Outrageous! Stay away from this company and their fraudulent ways of doing business.

Cons: Poor Cust. Service, Quality: Bad..No Refunds..No Exceptions

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I agree with the reviews. If you have a problem with your purchase, they do not care. Their warranty is a joke. If you look this company up at the *etter *usiness *ureau, you will see they have a low rating. Currently, it is a D.

Buy from them at your own risk.

0
★☆☆☆☆

I agree with the reviews. If you have a problem with your purchase, they do not care. Their warranty is a joke. If you look this company up at the *etter *usiness *ureau, you will see they have a low rating. Currently, it is a D.

Buy from them at your own risk.

Pros: Prices Seem To Be Good

Cons: They Do Not Stand Behind Their Products

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I went in looking for mattresses. I was waiting to buy for a few weeks and when they found out I wasn't buying that day they didn't answer any questions and the salesperson turned away and started talking on his cell phone. he was extremely rude. I was going to buy from them, but now my money will go to another mattress store.

1
★★☆☆☆

I went in looking for mattresses. I was waiting to buy for a few weeks and when they found out I wasn't buying that day they didn't answer any questions and the salesperson turned away and started talking on his cell phone. he was extremely rude. I was going to buy from them, but now my money will go to another mattress store.

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Very poor customer service, beware of false advertising and misleading warranties. They don't care about their customers. The warranty department is a joke. The owner refuses to address issues with customers.

0
★☆☆☆☆

Very poor customer service, beware of false advertising and misleading warranties. They don't care about their customers. The warranty department is a joke. The owner refuses to address issues with customers.

Pros: Nice Salesperson

Cons: Horrible warranty department

 

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