Firestone Animal Hospital

its ans afffffuuull place i went their and had a verry bad exsperiance with them i reported them to sacramento state board after like 6 monthe they sent me a letter back stating that they fined him for $501.00 dlrs for setion code4883 (i)- negligence,buisness and professions code, section 4883 (o)- violation of regulations, title 16 california code regulations, section 2032- minimum standards and title 16 code of regulations, section 2032.3- record keeping. the fine was paid in full on 6/30/2009 i am happy to know that they are really helpfull and i would wish that everyone who goes trew this calls the sacramento state board and make their complaint or else he will keep on doing what he is doing he also postes his own comments which he is not allowed to do and im also going to make a complaint on that look everyone i had allot of [problems with this place and he tries to scare people with making them think he is going to so dont belive it he tried that on me huh but did not work and he does not go on his own he takes some man with him to help him speak up the dr dont even know how to talk in the court room he will go on in circles and not even anser what the judge is asking him so please go ahead dont be scaredwe are all human beans and deserv respect as well as our pets deserv a good vet no someone who is rud and dont care what happens to your pet my dog died after it suffered so much so so much i still remember how she died after hours of sufferring so much and i paid almost 300.00 dlrs ok so stay away from this place everyone..

Posted 09/06/09

PLEASE NOTE: My family, friends, and I have been grateful clients of Firestone Animal Hospital for years. Dr. Rocha is an excellent practitioner. His staff is wonderful. I advised them of what seemed to be illegal and immoral negative "reviews" on this and other sites. Their attorney is in the process of handling the matter, but until that legal process is done, it is important that anyone who visits this site be aware of the following: Most of the negative reviews on this site were posted by the same individual- Adriana Sanchez- aka "AdrianaS", "dm36905", "face licking dog lover", etc... . They are fabricated and completely false. This person even has "conversations" with herself on the site. She is on a raging, maniacal rampage to harass Dr. Rocha with libelous, defamatory, fictional comments simply because: he cordially asked her to leave his practice due to her disrespectful, rude, and pernicious behavior in the exam room. That's it. They've been around for many years, and what a shame it is to have someone who obviously has not only plenty of time on their hands, but no direction or moral standards, make it their mission of revenge to try to tarnish a veterinarian's reputation. If you have pets, visit the hospital or their website for accurate reviews. Or, a personal recommendation is always best, for this or any veterinarian. The internet- due to its lack of control- has ruined the possibility for accurate and reputable criticism due to an immoral, irresponsible an unprincipled brand of person. Thank you for your attention to this matter.

Pros: Overall Service

Cons: None

Posted 09/06/09

My doberman Jenny was mauled by a pit-bull and a chow almost six months ago. We came in to this hospital late in the day, without calling, and immediately the staff and the Dr. rushed to help us. Even though it was fairly busy, they tended to her first for 45 minutes because of the severity of her wounds. She was hospitalized for six days. During that time, the Dr. would visit and treat her continuously; I met him at the hospital three times after midnight to visit and support her...she is really part of our family. After Dr. Rocha stabilized her, he performed reconstructive surgery on her jaw which was virtually shattered and torn apart. The results are a miracle. Especially heartwarming is the manner in which Jenny is grateful to the Dr. ...as if she knew exactly what he did for her. His expertise and dedication- together with his staff's- is a rarity. All of us are so grateful. We - as a family- highly recommend Dr. Rocha.

Pros: Helpful, informative staff; Committed; Fair Prices

Cons: None

Posted 09/01/09

I adopted a severely neglected Golden Retriever, who I named Buddy, and is approximately ten years old. I looked over a neighbor?s fence roughly two weeks ago and saw a dog that was clearly starving and living in a waste filled yard. I went to the neighbor and demanded he give me the dog or I would call the authorities. He gave me the dog, and I cared for him for about two weeks before he began to trust me enough to get close to him.
When I gained his trust, I decided he needed to go to the vet. Unfortunately, my regular vet was closed on Saturday, August 15th so I decided to take the dog to Firestone Animal Hospital. Upon arrival, we were greeted by the Doctor?s very rude wife who did not even bother to acknowledge my presence until a few minutes had passed. When we were taken into the exam room a medical assistant took Buddy?s temperature and he had a 105.2 fever. Dr. Rocha came into the exam room and was very hesitant to even touch Buddy. I was trying to explain to him that I did not know Buddy very well or his normal behavior because he had only been in my care for about two weeks but he did not care to listen. He instructed me to try and move Buddy so that he could listen to his breathing but I could not. I am 5?3? tall and 115 lbs, and Buddy weighed in at a healthy 75 lbs. Obviously, I would not be able to move the dog. I told him if he could ask one of his staff members to help him handle the dog and he replied in a very angry tone ?the dog knows you better so you should handle him.? This was completely ridiculous because being the owner of four large dogs, I have been to many vets and not once have I been told to handle my dogs. Someone always helps the doctor. Then when he was asking me questions about the dog?s normal behavior, I was unable to answer because I was not too familiar with the dog and I repeated it to him. He yelled at me and told me ?why didn?t the owner come, the dog can?t talk and only the owner would know his normal behavior!? Obviously, he was not listening when I told him that the owner did not care about the dog. At this point he made me angry and I asked him, ?What do you do when someone adopts a dog from the shelter or they bring a stray in for medical care, the person doesn?t know the animal nor does the animal know the person? It?s your job to find out what?s wrong with the animal!? He became angry and told me that he could not help me and that I should find another vet who could. He kicked me out with an ill senior dog with 105 degree fever. The least he could have done was give Buddy something to help reduce the fever, but he just didn?t care.

Luckily, I found a vet near-by that was just about to close but when I told them that Buddy had a105 fever, they took me right away. Buddy had a severe ear infection in both ears. He was given fluids to help reduce the fever and antibiotics for the infection. I?m happy to say that in only two days he looked much happier, and the behavior that I had been familiar with over the past two weeks changed and he began to act the way I presume he normally would.

Pros: none

Cons: everything

Posted 08/29/09