Automatic Data Processing

I call ADP once a week when I process my payroll and I always get effective up to date assistance. I never feel like I'm calling back to much the client service reps always go above and beyond I will never go to another payroll company and besides ADP is the #1 payroll processing company.

I wouldnot have thought of adding my review had i not read the previous one but we have been working with ADP for almost a year and have no complaints whatsoever. I call them almost 3 times a month for whatever reasons (adding a new state for payroll etc) and get connected in well within 2 minutes and the CSR's are very informed and upto date. If not they put you on hold for 2 minutes and get back with the updated information.

PROS: Very efficient and courteous
CONS: COstly as compared to other local payroll agencies

If you need a payroll company, please pick another one. ADP is notorious for terrible customer service. They have such a huge clientel that getting through to someone who can actually help you can be a nightmare. The employees try, but they get so overwhelmed that just keeping up is a nightmare. It is not uncommon to be on hold, waiting to give payroll information or trying to solve a paycheck problem for an hour or more. If you have a choice, go with another company.

PROS:
CONS: Long waits, bad service