Automatic Data Processing

408-876-6600

820 N McCarthy Blvd Milpitas, CA 95035

adp.com

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Insider Pages Reviews for Automatic Data Processing

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ADP IS GREAT

by Keira A.

I call ADP once a week when I process my payroll and I always get effective up to date assistance. I never feel like I'm calling back to much the client service reps always go above and beyond I will never go to another payroll company and besides ADP is the #1 payroll processing company.

Posted 01/10/08 | Report Abuse

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Great Service

by Amit K. | insider_guru Insider Guru | Rank: 1,645

I wouldnot have thought of adding my review had i not read the previous one but we have been working with ADP for almost a year and have no complaints whatsoever. I call them almost 3 times a month for whatever reasons (adding a new state for payroll etc) and get connected in well within 2 minutes and the CSR's are very informed and upto date. If not they put you on hold for 2 minutes and get back with the updated information.

PROS: Very efficient and courteous
CONS: COstly as compared to other local payroll agencies

Posted 08/24/05 | Report Abuse

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Payroll, terrible service

by Angelique S. | insider_expert Insider Expert | Rank: 5,558

If you need a payroll company, please pick another one. ADP is notorious for terrible customer service. They have such a huge clientel that getting through to someone who can actually help you can be a nightmare. The employees try, but they get so overwhelmed that just keeping up is a nightmare. It is not uncommon to be on hold, waiting to give payroll information or trying to solve a paycheck problem for an hour or more. If you have a choice, go with another company.

PROS:
CONS: Long waits, bad service

Posted 06/01/05 | Report Abuse

0 out of 1 people found this review helpful.

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