Los Panchos Taco Shop

★★☆☆☆

About Los Panchos Taco Shop

Food

Food
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DO NOT GO HERE! My family and I get food to-go several times a month. Most of the time the food was okay at this place, but mistakes on the order were frequent. Many times, I would not realize the orders were wrong until *after* I got home. Items such as burritos are not easy to find mistakes in until after you bite into it. By then, it's too late because it's a 10 min drive back, and we are obviously too hungry to take it back. This last time, I went inside to order my food to-go, hoping this would avoid order mistakes. Boy, was I wrong! I watched the cooks make our food and they made it wrong. The counter girl noticed the rolled tacos had cheese on them dispite the fact that the order sheet said "plain". The cook told the counter girl he wasn't going to fix it, and to send it out. The cook stated that "the muchacho wouldn't notice". The counter girl continued to disagree with the cook, so a different worker ended up bagging my meal and handing it to me. I handed the rolled tacos right back and said "it is wrong". The counter girl stepped in and apologized and told the cook to make new ones. Needless to say, after waiting 10 minutes *longer*, I got my order corrected. By the time I got home, the rest of the order was cold (except for the rolled tacos). To top it off, my wife's burrito was discovered to be wrong as it was missing the lettuce inside that I ordered and paid for.
Without a doubt, this was the worst customer service I have ever experienced. The Head Cook obviously didn't care about the customers and could care less if the orders are right or not. I will no longer give this 'poor excuse of a taco shop' my $$$. There is another taco shop across the street next to Pal Joeys that has far superior food and always friendly service. The only reason we would go to Los Pancho's was because of the drive thru. From now on, I will deal with the walk-in across the street to get better food and service I deserve and pay for.

1
★☆☆☆☆

DO NOT GO HERE! My family and I get food to-go several times a month. Most of the time the food was okay at this place, but mistakes on the order were frequent. Many times, I would not realize the orders were wrong until *after* I got home. Items such as burritos are not easy to find mistakes in until after you bite into it. By then, it's too late because it's a 10 min drive back, and we are obviously too hungry to take it back. This last time, I went inside to order my food to-go, hoping this would avoid order mistakes. Boy, was I wrong! I watched the cooks make our food and they made it wrong. The counter girl noticed the rolled tacos had cheese on them dispite the fact that the order sheet said "plain". The cook told the counter girl he wasn't going to fix it, and to send it out. The cook stated that "the muchacho wouldn't notice". The counter girl continued to disagree with the cook, so a different worker ended up bagging my meal and handing it to me. I handed the rolled tacos right back and said "it is wrong". The counter girl stepped in and apologized and told the cook to make new ones. Needless to say, after waiting 10 minutes *longer*, I got my order corrected. By the time I got home, the rest of the order was cold (except for the rolled tacos). To top it off, my wife's burrito was discovered to be wrong as it was missing the lettuce inside that I ordered and paid for.
Without a doubt, this was the worst customer service I have ever experienced. The Head Cook obviously didn't care about the customers and could care less if the orders are right or not. I will no longer give this 'poor excuse of a taco shop' my $$$. There is another taco shop across the street next to Pal Joeys that has far superior food and always friendly service. The only reason we would go to Los Pancho's was because of the drive thru. From now on, I will deal with the walk-in across the street to get better food and service I deserve and pay for.

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best mexican food ever, my kids ride their bikes there every weekend, its clean good portions, very good pricing. at taste of real mexican food, they are always open accept all major credit cards

4
★★★★☆

best mexican food ever, my kids ride their bikes there every weekend, its clean good portions, very good pricing. at taste of real mexican food, they are always open accept all major credit cards

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We went there on opening week and YUK! Tasted likely poorly defrosted tacos from Costco. I'm not sure if they got better (because they are still open) but I'm not willing to give them a second chance. YUK!

2
★★☆☆☆

We went there on opening week and YUK! Tasted likely poorly defrosted tacos from Costco. I'm not sure if they got better (because they are still open) but I'm not willing to give them a second chance. YUK!

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