Complete Computer Cure

★★★★☆
  • 15122 Ventura Blvd

    Sherman Oaks, CA 91403

    Map & Directions
  • 310-477-4547

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3.5 6
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Professional staff and excellent customer service

3
★★★★★

Professional staff and excellent customer service

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My experience was positive and similar to the first reviewer's. A few weeks ago the power supply on my aging HP tower took a dive. I had a crucial work project saved on the hard drive, and I was freaking out that this had happened right

3
★★★★★

My experience was positive and similar to the first reviewer's. A few weeks ago the power supply on my aging HP tower took a dive. I had a crucial work project saved on the hard drive, and I was freaking out that this had happened right

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If you can make mehappy you can make anyone happy!\r
\r
Last time I took my computer for repair, one of the owners fixed it right on the counter! and he only charged me $35.. wow. I wonder how much the geeeeeks would have charged? I have

3
★★★★★

If you can make mehappy you can make anyone happy!\r
\r
Last time I took my computer for repair, one of the owners fixed it right on the counter! and he only charged me $35.. wow. I wonder how much the geeeeeks would have charged? I have

.

I took my printer in on Friday, May 7, 2010. My printer was under warranty, but it took almost a week for them to find out the information from the manufacturer.

My problem with the lack of service is not from how long it??s taking (although, it is taking a lot longer than I was led to believe it would). My problem is with the lack of communication. I have not received ONE phone call from anyone there to give me a status on my printer repair. Every time I call, I only get excuses as to why there??s a delay (there??s only one technician, blaming it on the manufacturer, etc,.). This is not how to run a service-oriented business. Every time I am promised a phone call, I never receive one. For example, I called last Friday (5/21) to get a status update. I was PROMISED by the person answering that I would get a phone call by Monday (May 24) at noon. I never received one.

When I sent a letter to the owner, he left me a voicemail saying that they are not in the business to "chit chat" with customers. When I tried calling to discuss my problems, he interrupted me and wouldn't let me speak. He told me to email him and that would be the only way to communicate with him. Then he hung up. I tried calling back to tell him I just wanted my printer back and that I would pick it up. But he wouldn't let me speak and hung up on me again!!!

Unbelievable!!

0
★☆☆☆☆

I took my printer in on Friday, May 7, 2010. My printer was under warranty, but it took almost a week for them to find out the information from the manufacturer.

My problem with the lack of service is not from how long it??s taking (although, it is taking a lot longer than I was led to believe it would). My problem is with the lack of communication. I have not received ONE phone call from anyone there to give me a status on my printer repair. Every time I call, I only get excuses as to why there??s a delay (there??s only one technician, blaming it on the manufacturer, etc,.). This is not how to run a service-oriented business. Every time I am promised a phone call, I never receive one. For example, I called last Friday (5/21) to get a status update. I was PROMISED by the person answering that I would get a phone call by Monday (May 24) at noon. I never received one.

When I sent a letter to the owner, he left me a voicemail saying that they are not in the business to "chit chat" with customers. When I tried calling to discuss my problems, he interrupted me and wouldn't let me speak. He told me to email him and that would be the only way to communicate with him. Then he hung up. I tried calling back to tell him I just wanted my printer back and that I would pick it up. But he wouldn't let me speak and hung up on me again!!!

Unbelievable!!

Pros: None

Cons: Rude, take too long to fix things

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Don't use this place... to many others options available. They passed old parts off as new and when also have horrible customer service.

0
★☆☆☆☆

Don't use this place... to many others options available. They passed old parts off as new and when also have horrible customer service.

Pros: Can't think of any

Cons: Horrible Customer Service & pass old parts off as new

.

I took my computer in to be repaired and when i brought it home it was in worse shape. They tried to pass off old parts as new. When I called to work things out he would not participate and cursed me out. Find another place... it's not worth it.

0
★☆☆☆☆

I took my computer in to be repaired and when i brought it home it was in worse shape. They tried to pass off old parts as new. When I called to work things out he would not participate and cursed me out. Find another place... it's not worth it.

Pros: Zero

Cons: Use old parts.

 

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