Universal Hardwood Flooring & Moulding, Inc.

★★★★★
  • 10889 Venice Blvd

    Los Angeles, CA 90034

    Map & Directions
  • 310-839-9663

About Universal Hardwood Flooring & Moulding, Inc.

Categories
  • Hardwood Flooring
Hours
M-F 9am-5pm, Sa 9am-2pm, Su Closed (Saturday by appointment only)
Special Offer
Read Our Reviews!
Emails
  • support@universalwood.com
Year Established
  • 1994
Payment Options
  • American Express
  • Apple Pay
  • Discover
  • MasterCard
  • PayPal
  • Visa

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.

We bought over 3,000 sq. feet of beautiful rustic oak flooring with good service and at a great price.

Ted C.

3
★★★★★

We bought over 3,000 sq. feet of beautiful rustic oak flooring with good service and at a great price.

Ted C.

.

AVOID THIS COMANY AT ALL COSTS: THEY ARE DISHONEST AND ARE RACISTS, as discused below:

1. Dishonesty. I purchased a lot of wood from them, and they badly shorted me on the count. My attempts to amicably resolve the situation was met with

3
★★★★★

AVOID THIS COMANY AT ALL COSTS: THEY ARE DISHONEST AND ARE RACISTS, as discused below:

1. Dishonesty. I purchased a lot of wood from them, and they badly shorted me on the count. My attempts to amicably resolve the situation was met with

.

Recently did a remodel and put in new flooring. They have tons of samples and were very generous in letting me have them to take home to help with my decision. They did a great job in explaining to me all the different types of wood and

3
★★★★★

Recently did a remodel and put in new flooring. They have tons of samples and were very generous in letting me have them to take home to help with my decision. They did a great job in explaining to me all the different types of wood and

.

It is one stop shopping at Universal Hardwood. They have an excellent customer service where the sales team educated me on what type of flooring would work best in my home. Great prices, great service and a nice showroom. Would

3
★★★★★

It is one stop shopping at Universal Hardwood. They have an excellent customer service where the sales team educated me on what type of flooring would work best in my home. Great prices, great service and a nice showroom. Would

.

I would like to thank everyone at Universal Flooring for the amazing service and beautiful hardwood floors.\r
\r
The task of choosing flooring is daunting in addition to finding an organization you can trust. The owners are wonderful!

3
★★★★★

I would like to thank everyone at Universal Flooring for the amazing service and beautiful hardwood floors.\r
\r
The task of choosing flooring is daunting in addition to finding an organization you can trust. The owners are wonderful!

.

Three months ago I purchased over $4K worth of flooring from this company.
After completing the job we had 2 boxes of hardwood left over. I called Universal to see if I could return them and they said yes but there would be a 25% restocking fee. I agreed and sent the installer there with the boxes. They only accepted one box as the other was open (by them not us when purchased). Then I got a call saying that now I couldn't return the other box as the manufacturer wouldn't take it back. I called to speak with the owner and got his wife who immediately accused us of opening the other box of wood, said they wouldn't give me the money or bring back the wood we were told we could return and after I said that is not correct, said "I don't care" and hang up on me. I spoke to the husband and he apologized and said they would drop off the flooring.
2 months later, no flooring. I decided to stop by the store to get an update and unfortunately the wife not the husband was there. When I told her I was the one she hung up on, she paused and then said "You are the one that tried to go around us and purchase the flooring with the manufacturer directly!" What are you crazy, I spent $4k here and never got the left over flooring back.your husband promised to deliver. She said drive around back and we will give it to you. I said I don't have a truck and she rudely said that is not my problem and told me to get out! One of her employees was standing by and said that they in fact "had" promised to deliver and her last words were "When we want to get around to it and get out of the store"
I have never been treated that way by anyone, let alone a merchant I spent considerable money. with. There are so many hardwood flooring companies in LA and I wish I had never patronized this place. Buyer beware!!

0
★☆☆☆☆

Three months ago I purchased over $4K worth of flooring from this company.
After completing the job we had 2 boxes of hardwood left over. I called Universal to see if I could return them and they said yes but there would be a 25% restocking fee. I agreed and sent the installer there with the boxes. They only accepted one box as the other was open (by them not us when purchased). Then I got a call saying that now I couldn't return the other box as the manufacturer wouldn't take it back. I called to speak with the owner and got his wife who immediately accused us of opening the other box of wood, said they wouldn't give me the money or bring back the wood we were told we could return and after I said that is not correct, said "I don't care" and hang up on me. I spoke to the husband and he apologized and said they would drop off the flooring.
2 months later, no flooring. I decided to stop by the store to get an update and unfortunately the wife not the husband was there. When I told her I was the one she hung up on, she paused and then said "You are the one that tried to go around us and purchase the flooring with the manufacturer directly!" What are you crazy, I spent $4k here and never got the left over flooring back.your husband promised to deliver. She said drive around back and we will give it to you. I said I don't have a truck and she rudely said that is not my problem and told me to get out! One of her employees was standing by and said that they in fact "had" promised to deliver and her last words were "When we want to get around to it and get out of the store"
I have never been treated that way by anyone, let alone a merchant I spent considerable money. with. There are so many hardwood flooring companies in LA and I wish I had never patronized this place. Buyer beware!!

Pros: None

Cons: don't know the meaning of "customer service"

Message from Universal Hardwood Flooring & Moulding, Inc.

At Universal Hardwood, we're LA's #1 seller of hardwood flooring. Since 1994, we've helped thousands of homeowners and businesses find the perfect flooring. It's not 1994 anymore. Everyone is busier today than they have ever been and as flooring specialists, we're upgrading our services to respond to your needs. Our innovative wood floor courier service delivers samples right to your home or office.

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