Shurcut Pet Parlour

★★★☆☆
  • 953 W Foothill Blvd

    Monrovia, CA 91016

    Map & Directions
  • 626-303-4061

About Shurcut Pet Parlour

Hours
Tue - Sat, 8:30am - 5pm; Sun, Mon, closed

Unclassified

Unclassified
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My first visit to this place was also my last !!! I had a 9 am appointment, but after 7 hours my dog was still not done. He had also been in a cage that whole time with no food, water or potty time. When I called to make the appointment, Kendall told me it would be 4-5 hours. I When I finally went to pick up my dog I was told that they were doing the pets of the customers that called before me. I guess they don't really acknowledge the "appointment" part of customer service. I observed the 3 animals that were there when I dropped off my dog in the morning and the ones I saw being groomed when I got there were not there in the morning. A friend told me that they take care of existing customers over new customers. They simply said "sorry" and let a disappointed new customer walk out the door with an un-groomed dog. Several of my friends have recently adopted dogs and I have called them all and told them not to go to this place. I called Petco and they got my dog in immediately and had him finished in half the time and half the cost. He looks adorable now. DON'T GO TO SHURCUT !!! Customer satisfaction is poor !!!!!!!

1
★☆☆☆☆

My first visit to this place was also my last !!! I had a 9 am appointment, but after 7 hours my dog was still not done. He had also been in a cage that whole time with no food, water or potty time. When I called to make the appointment, Kendall told me it would be 4-5 hours. I When I finally went to pick up my dog I was told that they were doing the pets of the customers that called before me. I guess they don't really acknowledge the "appointment" part of customer service. I observed the 3 animals that were there when I dropped off my dog in the morning and the ones I saw being groomed when I got there were not there in the morning. A friend told me that they take care of existing customers over new customers. They simply said "sorry" and let a disappointed new customer walk out the door with an un-groomed dog. Several of my friends have recently adopted dogs and I have called them all and told them not to go to this place. I called Petco and they got my dog in immediately and had him finished in half the time and half the cost. He looks adorable now. DON'T GO TO SHURCUT !!! Customer satisfaction is poor !!!!!!!

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I have been a customer of Shurcut for over 5 years. I have recommended them to complete strangers. Whenever I take my dog anywhere people just fawn over her. They always ask me where I take her and I readily recommend Shurcut. I wouldn't even think of taking my dog anywhere else.

5
★★★★★

I have been a customer of Shurcut for over 5 years. I have recommended them to complete strangers. Whenever I take my dog anywhere people just fawn over her. They always ask me where I take her and I readily recommend Shurcut. I wouldn't even think of taking my dog anywhere else.

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