Gentle Giant Moving

★★★☆☆
  • 13020 Yukon Ave Q

    Hawthorne, CA 90250

    Map & Directions
  • 310-978-2939

About Gentle Giant Moving

Categories
  • Moving Companies
Details
  • Atlas Van Lines
Hours
M-F 8am-5pm, Sa-Su Closed
Associations
  • ProMover
  • AMSA
  • Atlas Van Lines
Emails
  • Michael@ggiant.com
Phones
  • Fax (310-978-2893)
  • Toll Free (800-416-6838)
Year Established
  • 1987
Keywords
  • movers
  • moving
  • moving services
  • storage
  • warehousing
  • packing
  • relocation
  • corporate relocation
  • long distance movers
  • international movers
  • international moving
  • moving long distance
  • hawthorne movers
  • hawthorne moving companies
  • movers near me
  • moving companies near me
  • moving companies
Specialties
  • Moving
  • Long Distance Moving
  • Storage
  • Corporate Relocation
  • International Moving
Payment Options
  • MasterCard
  • Cash
  • Check
  • Visa
Brands
  • Gentle Giant Moving Company
  • Atlas Van Lines
  • Atlas
Services
  • Household Moving
  • Logistics Services
  • Storage
  • International Moving
  • Long Distance Moving
  • Corporate Relocation
Languages
  • English
  • Spanish

Transportation & Storage

Transportation & Storage
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3.0 2
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\nWe used GG for over a decade and didn't have any problems until the change of management this last year.\n\nThey had always been helpful, efficient and with a few bumps and scrapes right on in terms of moving us. \n\nUntil this year. We were given a quote. We explained we had over 50+ stairs at the new location. The quote was a do not exceed quote that included said stairs. Since we used them before we waived the insurance rider on top of the basic. Why would we suddenly have a problem with a company that gave us stellar service in the past right?\n\nWRONG.\n\nThe movers showed up pissed off and with mad attitude. From the moment they saw the location you could tell they thought it had been underbid. I made it clear I was the point person if they had any questions..not my elderly mother. We fed them lunch and dinner as we knew it would be a hard day. We offered them cash or meals...we did everything we could to make it easier on everyone before we left the first location I saw two different movers throwing boxes on the ground and in the truck. I asked THREE times if they could leave someone to watch the unattended truck full of our antiques sitting open on the street in downtown LA. All I got back was attitude.\n\nI went to the second location. Back at the first location the lead mover told my mother if she did not pay them an additional $1500 they would not finish the move. Keep in mind this is a DO NOT EXCEED quote. My mother told him she did not feel comfortable and he should talk to me. Instead he threatened to take the truck back to GG and call off the move in essence holding our stuff hostage. Finally she relented. He had her ""sign"" a ""receipt"" that I found out later was an agreement to wave the do not exceed and go hourly. Nice....after I had made it clear they should talk to me they strong arm an elderly woman.\n\nThey show up to the second location and proceed to drop, throw, drag and otherwise destroy generations of antiques. They put most of it in the garage and when the owner of GG comes out and sees how destroyed and badly packed the garage is he sputters ""Oh my god! what the hell???""\n\nTotal damage: $12,650.00 (broken fostoria crystal a gift to my great grandmother from her wedding, a shattered armoire, crowns and legs busted off eastlake chairs and tables)\n\nWorst part is I don't care about the money. I care about the memories of these pieces and what they mean to my family.\n\nThe owner promised me he would resolve it and POOF disappeared. Because the lead mover had my mom sign the ""receipt"" we are now left with only the option of a lawsuit.\n\nThese people are criminal. What they do is shameless and at the rate they are going I hope they are out of business before they EVER do to another family what they have done to us.

0
★☆☆☆☆

\nWe used GG for over a decade and didn't have any problems until the change of management this last year.\n\nThey had always been helpful, efficient and with a few bumps and scrapes right on in terms of moving us. \n\nUntil this year. We were given a quote. We explained we had over 50+ stairs at the new location. The quote was a do not exceed quote that included said stairs. Since we used them before we waived the insurance rider on top of the basic. Why would we suddenly have a problem with a company that gave us stellar service in the past right?\n\nWRONG.\n\nThe movers showed up pissed off and with mad attitude. From the moment they saw the location you could tell they thought it had been underbid. I made it clear I was the point person if they had any questions..not my elderly mother. We fed them lunch and dinner as we knew it would be a hard day. We offered them cash or meals...we did everything we could to make it easier on everyone before we left the first location I saw two different movers throwing boxes on the ground and in the truck. I asked THREE times if they could leave someone to watch the unattended truck full of our antiques sitting open on the street in downtown LA. All I got back was attitude.\n\nI went to the second location. Back at the first location the lead mover told my mother if she did not pay them an additional $1500 they would not finish the move. Keep in mind this is a DO NOT EXCEED quote. My mother told him she did not feel comfortable and he should talk to me. Instead he threatened to take the truck back to GG and call off the move in essence holding our stuff hostage. Finally she relented. He had her ""sign"" a ""receipt"" that I found out later was an agreement to wave the do not exceed and go hourly. Nice....after I had made it clear they should talk to me they strong arm an elderly woman.\n\nThey show up to the second location and proceed to drop, throw, drag and otherwise destroy generations of antiques. They put most of it in the garage and when the owner of GG comes out and sees how destroyed and badly packed the garage is he sputters ""Oh my god! what the hell???""\n\nTotal damage: $12,650.00 (broken fostoria crystal a gift to my great grandmother from her wedding, a shattered armoire, crowns and legs busted off eastlake chairs and tables)\n\nWorst part is I don't care about the money. I care about the memories of these pieces and what they mean to my family.\n\nThe owner promised me he would resolve it and POOF disappeared. Because the lead mover had my mom sign the ""receipt"" we are now left with only the option of a lawsuit.\n\nThese people are criminal. What they do is shameless and at the rate they are going I hope they are out of business before they EVER do to another family what they have done to us.

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Gentle Giant moved me from an apartment to another apartment a few blocks away. They earned three of the five stars by doing everything you'd expect: not breaking anything, putting stuff where it belonged in the new place, and bringing all of the tools they needed (e.g., a dolly capable of carrying the fridge).\n\nThey earned a fourth star because they did not screw around at all. The dudes were working the entire time. I was afraid that was going to be an issue and I could not have been more wrong.\n\nThey earned a fifth star because they were respectful and courteous in ways I would never have expected. For example, they make sure that they are never alone in a bedroom with a female occupant. They just avoid it in case it could make someone uncomfortable.\n\nThis company used to be Action Movers, at which point they were fantastic. I'm happy to report that Gentle Giant maintains the tradition. \n\nA+

2
★★★★★

Gentle Giant moved me from an apartment to another apartment a few blocks away. They earned three of the five stars by doing everything you'd expect: not breaking anything, putting stuff where it belonged in the new place, and bringing all of the tools they needed (e.g., a dolly capable of carrying the fridge).\n\nThey earned a fourth star because they did not screw around at all. The dudes were working the entire time. I was afraid that was going to be an issue and I could not have been more wrong.\n\nThey earned a fifth star because they were respectful and courteous in ways I would never have expected. For example, they make sure that they are never alone in a bedroom with a female occupant. They just avoid it in case it could make someone uncomfortable.\n\nThis company used to be Action Movers, at which point they were fantastic. I'm happy to report that Gentle Giant maintains the tradition. \n\nA+

Pros: courtesy, efficiency

Cons: absolutely none

Message from Gentle Giant Moving

Gentle Giant Moving Company, Inc. started moving people with one truck and two men in June of 1987. Since then, we’ve grown into a 15 truck 40 employee moving company, located in a 42,000 sq. ft. storage facility, just 4 miles East of Los Angeles International Airport. We also have a 25 year affiliation with Atlas Van Lines. As an Atlas Interstate Agent, we can coordinate a move to anywhere in the world. We attribute our growth to a strong focus on customer service and a commitment to implement the latest developments in the computer industry.

Our onsite computer network and proprietary software allows us to schedule estimates, book jobs, update records, and track changes in real time. This extremely efficient operation ensures both, a lower cost for our customers, and a flexible service that can easily cope with the many changes and uncertainty in today’s rental and real estate market.

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