Fink & Papatheofanis

★★★☆☆

About Fink & Papatheofanis

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Health & Medical

Health & Medical
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2.5 8
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i've always had good experiences with the staff in the office. Dr. Fink has been my primary care doc for 10+ years and she is very thorough in ny health care.

5
★★★★★

i've always had good experiences with the staff in the office. Dr. Fink has been my primary care doc for 10+ years and she is very thorough in ny health care.

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why is Dr. Fink allowing these rude people to work for her? She has lost me and other patients over them. I will come back, as soon as the staff changes. The nurse coughs carelessly right at my face, appointments are messed up, getting messages for Other patients to be reminded about the appointments. Being rude put on hold for ever...not getting prescriptions filled , only if I call over and over to ask. Terrible staff, great doctor...so sorry.
Does anybody know if staff has changed? I appreciate response, thans.

1
★☆☆☆☆

why is Dr. Fink allowing these rude people to work for her? She has lost me and other patients over them. I will come back, as soon as the staff changes. The nurse coughs carelessly right at my face, appointments are messed up, getting messages for Other patients to be reminded about the appointments. Being rude put on hold for ever...not getting prescriptions filled , only if I call over and over to ask. Terrible staff, great doctor...so sorry.
Does anybody know if staff has changed? I appreciate response, thans.

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Yes, I agree that some of the staff here are very rude. One woman in particular (maybe a nurse) was very rude when I asked her a few questions. She really seemed bothered by me asking a few questions. The way she answered me seems like she probably thinks all questions that patients ask are dumb and stupid. Dr. Julie is a very caring doctor, however, good luck with getting some understanding and decent treatment with the staff here!

2
★★☆☆☆

Yes, I agree that some of the staff here are very rude. One woman in particular (maybe a nurse) was very rude when I asked her a few questions. She really seemed bothered by me asking a few questions. The way she answered me seems like she probably thinks all questions that patients ask are dumb and stupid. Dr. Julie is a very caring doctor, however, good luck with getting some understanding and decent treatment with the staff here!

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I had major issues with light-headedness and had seen Dr. Julie. We started a plan of action and when the first test results came back normal, we were going to go from there. I had called at least four times over a 2-3 day span to get with Dr. J on moving forward to no avail - couldn't get Susan (nurse) and/or staff to move on anything. Then I had a major dizzy spell that sent me to the ER for six hours on a Saturday and I was told by the ER to get with my primary (Dr. J) on that Monday, which I did to no avail. I agree with previous reviews - the doctors are great, but the staff is so bad that you can't even get to the doctors or even move forward with their intended plan of action. Lazy, incompetent, indifferent? Don't know, but obviously the staff is causing people to leave two good doctors, who may not even know thier patients are even in desperate need to get in touch with them.
Should I have been at the top of thier list? No, I don't expect all to be dropped for me as there are others that need to get in, as well. But a week lapse with nothing done and not being able to get through that wall called a staff is causing me some major problems.

1
★☆☆☆☆

I had major issues with light-headedness and had seen Dr. Julie. We started a plan of action and when the first test results came back normal, we were going to go from there. I had called at least four times over a 2-3 day span to get with Dr. J on moving forward to no avail - couldn't get Susan (nurse) and/or staff to move on anything. Then I had a major dizzy spell that sent me to the ER for six hours on a Saturday and I was told by the ER to get with my primary (Dr. J) on that Monday, which I did to no avail. I agree with previous reviews - the doctors are great, but the staff is so bad that you can't even get to the doctors or even move forward with their intended plan of action. Lazy, incompetent, indifferent? Don't know, but obviously the staff is causing people to leave two good doctors, who may not even know thier patients are even in desperate need to get in touch with them.
Should I have been at the top of thier list? No, I don't expect all to be dropped for me as there are others that need to get in, as well. But a week lapse with nothing done and not being able to get through that wall called a staff is causing me some major problems.

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I really liked Dr. Julie P but the staff was just very unfriendly and not very willing to help. The nurses that I dealt with seemed defensive and were bothered when I had questions. I always had a problem with getting my prescription filled. I just had to many headaches and decided that I could not continue this way. I need my medication and I could not rely on the staff to get it right. Josephine, the receptionist, was always kind. Everyone else seemed to be on the defensive.

2
★★☆☆☆

I really liked Dr. Julie P but the staff was just very unfriendly and not very willing to help. The nurses that I dealt with seemed defensive and were bothered when I had questions. I always had a problem with getting my prescription filled. I just had to many headaches and decided that I could not continue this way. I need my medication and I could not rely on the staff to get it right. Josephine, the receptionist, was always kind. Everyone else seemed to be on the defensive.

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I also agree with the previous review. I called to see if the doctors were taking new patients and was immediately asked what my health insurance was which is appropriate. I told them I had a primary PacifiCare and secondary with another PPO company and they rudely said we will not see you because we are not Pacificare providers. I told the receptionist I also had a secondary PPO insurance company which was taking over as my primary the next month and she rudely said, "Hold on" and then hung up on me. I have never been treated so poorly by people in a doctor's office.

2
★★☆☆☆

I also agree with the previous review. I called to see if the doctors were taking new patients and was immediately asked what my health insurance was which is appropriate. I told them I had a primary PacifiCare and secondary with another PPO company and they rudely said we will not see you because we are not Pacificare providers. I told the receptionist I also had a secondary PPO insurance company which was taking over as my primary the next month and she rudely said, "Hold on" and then hung up on me. I have never been treated so poorly by people in a doctor's office.

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The doctors in this office are wonderful. They listen and are very compassionate and attentive. The staff on the other hand, in particular the front desk staff are cold, rude and seemed bothered by the patients. Since I have to deal with the staff in order to see the doctor, I have decided it is not worth it and found an equally good doctor with a much nicer staff. It is really too bad that two wonderful doctors have picked such horrible staff.

2
★★☆☆☆

The doctors in this office are wonderful. They listen and are very compassionate and attentive. The staff on the other hand, in particular the front desk staff are cold, rude and seemed bothered by the patients. Since I have to deal with the staff in order to see the doctor, I have decided it is not worth it and found an equally good doctor with a much nicer staff. It is really too bad that two wonderful doctors have picked such horrible staff.

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1 out of 1 people found this review helpful.

.

Dr. Fink is awesome. She is very thorough and caring. It took me a long time to find such a good doctor. She pays attention to her patients and makes several suggestions for treatment options and doesn't rely just give a prescription. The office is very clean and phone calls are always returned promptly. In the event that Dr. Fink is out of town, one of the other doctors in the office is more than willing to see you.

5
★★★★★

Dr. Fink is awesome. She is very thorough and caring. It took me a long time to find such a good doctor. She pays attention to her patients and makes several suggestions for treatment options and doesn't rely just give a prescription. The office is very clean and phone calls are always returned promptly. In the event that Dr. Fink is out of town, one of the other doctors in the office is more than willing to see you.

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