Horizon Windows & Doors

★★★☆☆

About Horizon Windows & Doors

Home & Garden

Home & Garden
More choices in Santa Monica:
Resultset_next

The Burger Kitchen

8048 W 3rd St Los Angeles, CA

Resultset_next

Orchard Supply Hardware

2020 S Bundy Dr Los Angeles, CA

2.6 5
Hi! Sign in to let us know how Horizon Windows & Doors was?
Write a Review
.

Purchased 25 vinyl windows with vinyl stucco trim from Horizon Senior Project Constultant, Charles Posen on 2/18/10. Installed 3/31-4/1 without vinyl trim. Unable to repair, Horizon offered $20 per window credit. Significantly less than replacement cost or even maintenance fee (bi-annual painting) which will result from their (specifically Charles') mistake. Charles later tried to convince me that I hadn't ordered the vinyl trim, blaming me for the company's mistake. Is this the kind of company you'd like to work with? In my opinion, Horizon Home Improvements, Inc. does quality work, but is in the business of taking the money (nearly $12,000 in my case) and running, rather than satisfying customer needs. Since windows are a once-every-twenty-years project, Horizon can do this with little repercussions. Based on my experience, I strongly recommend against contracting with Horizon. There are plenty of window companies to choose from. Not Horizon.

0
★☆☆☆☆

Purchased 25 vinyl windows with vinyl stucco trim from Horizon Senior Project Constultant, Charles Posen on 2/18/10. Installed 3/31-4/1 without vinyl trim. Unable to repair, Horizon offered $20 per window credit. Significantly less than replacement cost or even maintenance fee (bi-annual painting) which will result from their (specifically Charles') mistake. Charles later tried to convince me that I hadn't ordered the vinyl trim, blaming me for the company's mistake. Is this the kind of company you'd like to work with? In my opinion, Horizon Home Improvements, Inc. does quality work, but is in the business of taking the money (nearly $12,000 in my case) and running, rather than satisfying customer needs. Since windows are a once-every-twenty-years project, Horizon can do this with little repercussions. Based on my experience, I strongly recommend against contracting with Horizon. There are plenty of window companies to choose from. Not Horizon.

Pros: Great workers

Cons: Deceitful sales tactics

.

I needed some new windows but in special sizes. Horizon promised they could do it for a reasonable price. Well they did believe it or not in a easy and very nice way. The service was from my inquiry up to installation and follow up good. I recommend this company highly.

5
★★★★★

I needed some new windows but in special sizes. Horizon promised they could do it for a reasonable price. Well they did believe it or not in a easy and very nice way. The service was from my inquiry up to installation and follow up good. I recommend this company highly.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

After calling us out of the blue, (we are on do not call list) and scheduling an appointment.

The sales consultant showed up 7:00pm as scheduled, but he clearly did not want to be here. Did his window measurements. Asking me what I wanted. I said for a Vinyl Replacement window, I also told him that I had a quote from Home Depot and I was shopping around.

He continue to ask what I wanted, because he had 12 type of window in the car and he could not possibly show them all to me. And god forbid if he made any suggestions.

Anyways when I asked him if he can also give me an estimate on the living room window, but I was not planing to replace them imitatively. He side there is no point in doing that.

The he side that he cannot possibly beat the Home Depot prices. And clearly the price was the only requirement that I had. When I side that is not true. He side no, I had stated that earlier

I told him that I had not. But he insisted that I had.

That was when I asked him to leave my house, because he was just waiting my time! He start telling me to watch my language. (No cursing word was used what so ever)

Once more I politely I asked him to leave the house. And he was finally gone.

Clearly the guys had a bad day, and did not want to be here. Once he had learned that I had a quote that he most likely could not match, he was not even interested in giving a quote. Very unprofessional.

1
★☆☆☆☆

After calling us out of the blue, (we are on do not call list) and scheduling an appointment.

The sales consultant showed up 7:00pm as scheduled, but he clearly did not want to be here. Did his window measurements. Asking me what I wanted. I said for a Vinyl Replacement window, I also told him that I had a quote from Home Depot and I was shopping around.

He continue to ask what I wanted, because he had 12 type of window in the car and he could not possibly show them all to me. And god forbid if he made any suggestions.

Anyways when I asked him if he can also give me an estimate on the living room window, but I was not planing to replace them imitatively. He side there is no point in doing that.

The he side that he cannot possibly beat the Home Depot prices. And clearly the price was the only requirement that I had. When I side that is not true. He side no, I had stated that earlier

I told him that I had not. But he insisted that I had.

That was when I asked him to leave my house, because he was just waiting my time! He start telling me to watch my language. (No cursing word was used what so ever)

Once more I politely I asked him to leave the house. And he was finally gone.

Clearly the guys had a bad day, and did not want to be here. Once he had learned that I had a quote that he most likely could not match, he was not even interested in giving a quote. Very unprofessional.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

In fall 2005 we had our windows and doors replaced to the tune of $15,000+. Lately one window has fallen out while being opened several times. We called the sales person we worked with several months ago- no response back. Today the window again fell right out of the track and onto me, a plant, and an antique chest. We again called the company and were told it would be a $180.00 service call. We were outraged that after spending all that money for supposedly warranted windows, that what is obviously a product failure would cost us so much out of pocket just for a service call.
I can not recommend this company for that reason, as the sales pitch was that the high price was for fabulous windows with great customer service. I think not!!!

2
★★☆☆☆

In fall 2005 we had our windows and doors replaced to the tune of $15,000+. Lately one window has fallen out while being opened several times. We called the sales person we worked with several months ago- no response back. Today the window again fell right out of the track and onto me, a plant, and an antique chest. We again called the company and were told it would be a $180.00 service call. We were outraged that after spending all that money for supposedly warranted windows, that what is obviously a product failure would cost us so much out of pocket just for a service call.
I can not recommend this company for that reason, as the sales pitch was that the high price was for fabulous windows with great customer service. I think not!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We first had our patio sliding doors replaced, then at a later date our living room and kid's room windows replaced. Both jobs were done efficiently with minimal disruption and the results in both cases were satisfactory.

4
★★★★☆

We first had our patio sliding doors replaced, then at a later date our living room and kid's room windows replaced. Both jobs were done efficiently with minimal disruption and the results in both cases were satisfactory.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

Wait, you're the expert.

If you've been to or used Horizon Windows & Doors, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review