Nissan of Folsom Lake

★★★☆☆
Family Owned & Operated
  • 12610 Auto Mall Cir

    Folsom, CA 95630

    Map & Directions
  • 888-478-0660

About Nissan of Folsom Lake

Hours
Monday: 9:00 AM - 8:00 PM; Tuesday: 9:00 AM - 8:00 PM; Wednesday: 9:00 AM - 8:00 PM; Thursday: 9:00 AM - 8:00 PM; Friday: 9:00 AM - 9:00 PM; Saturday: 9:00 AM - 9:00 PM; Sunday: 10:00 AM - 8:00 PM
3.25 4
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I came in to purchase a new 2011 car, that I was promised was available to me and just needed to be rerouted for delivery. Put my deposit down, completed the financing, signed the contract and shook hands. I would expect to get the car in less than 2 weeks.

The next day I received a call from the sales manager (Mike L.), saying that the car I purchased was in fact spoken for. I could, however, take a model with the same specs that's available for purchase in southern California - "but it would arrive to you WITH 400 MILES ON IT because we would have to DRIVE IT TO OUR DEALERSHIP." Huh? Same price. That would mean a brand-new used car. Or I could wait 3 months after ordering one. They tried to get me to buy other models on the lot as well. When I asked about shipping it to me I was told was out of the question, says the "manager" on the phone, since I got such a "good price" when I purchased. I'm of the belief that the dealer should handle their mistake, like the mistake of selling me a car that they had no right to.

Never an apology from anyone involved at any time. A follow-up apology from the salesman I originally worked with (Dave D.) would have been nice - or at least a reply to the email I sent him saying that the deal he set up went sour. That afternoon I wrote an email to the GM of the dealership about this entire experience, but no reply after two days. Gross mistreatment of the consumer. Be advised.

1
★☆☆☆☆

I came in to purchase a new 2011 car, that I was promised was available to me and just needed to be rerouted for delivery. Put my deposit down, completed the financing, signed the contract and shook hands. I would expect to get the car in less than 2 weeks.

The next day I received a call from the sales manager (Mike L.), saying that the car I purchased was in fact spoken for. I could, however, take a model with the same specs that's available for purchase in southern California - "but it would arrive to you WITH 400 MILES ON IT because we would have to DRIVE IT TO OUR DEALERSHIP." Huh? Same price. That would mean a brand-new used car. Or I could wait 3 months after ordering one. They tried to get me to buy other models on the lot as well. When I asked about shipping it to me I was told was out of the question, says the "manager" on the phone, since I got such a "good price" when I purchased. I'm of the belief that the dealer should handle their mistake, like the mistake of selling me a car that they had no right to.

Never an apology from anyone involved at any time. A follow-up apology from the salesman I originally worked with (Dave D.) would have been nice - or at least a reply to the email I sent him saying that the deal he set up went sour. That afternoon I wrote an email to the GM of the dealership about this entire experience, but no reply after two days. Gross mistreatment of the consumer. Be advised.

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0 out of 1 people found this review helpful.

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My husband and I have been loyal Toyota owners for over 20 years and needed to replace our Camry. After doing lengthy research on quality, reliability, price and several test drives; we decided on the Altima. I had several dealerships and Carmax sending me quotes and information on new and used Altima's but the one place that took the extra customer service step and had the best price was Nissan of Folsom Lake. The price was amazing over the others! Their ad price no-one could beat...we purchased a 2011 Altima for $1300 less than a 2010 that was quoted from the other dealers and Carmax. Once we arrived to the dealership, we were greeted by a knowledgeable, patient and friendly sales person. All of our questions were addressed and I felt comfortable enough with our sales person to not feel silly asking how to start the push button ignition. Once we decided on the color, it was a breeze in the sales office. They efficiently prepared all paperwork and explained everything in detail. Before we knew it, we were off in our new Altima. Thank you for taking such great care of us and making purchasing a vehicle an easy, breezy, experience. I would wholeheartedly recommend Nissan of Folsom Lake.

5
★★★★★

My husband and I have been loyal Toyota owners for over 20 years and needed to replace our Camry. After doing lengthy research on quality, reliability, price and several test drives; we decided on the Altima. I had several dealerships and Carmax sending me quotes and information on new and used Altima's but the one place that took the extra customer service step and had the best price was Nissan of Folsom Lake. The price was amazing over the others! Their ad price no-one could beat...we purchased a 2011 Altima for $1300 less than a 2010 that was quoted from the other dealers and Carmax. Once we arrived to the dealership, we were greeted by a knowledgeable, patient and friendly sales person. All of our questions were addressed and I felt comfortable enough with our sales person to not feel silly asking how to start the push button ignition. Once we decided on the color, it was a breeze in the sales office. They efficiently prepared all paperwork and explained everything in detail. Before we knew it, we were off in our new Altima. Thank you for taking such great care of us and making purchasing a vehicle an easy, breezy, experience. I would wholeheartedly recommend Nissan of Folsom Lake.

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went to the dealership in october 09 to purchase a new car. the experience that I had was less than positive the sales guy treated me like a child I bought my car elsewhere. they might treat others better though.

2
★★☆☆☆

went to the dealership in october 09 to purchase a new car. the experience that I had was less than positive the sales guy treated me like a child I bought my car elsewhere. they might treat others better though.

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I purchased a used Honda for my youngest daughter at Nissan of Folsom Lake and had the best car buying experience of my life. They did not have exactly what I was looking for but I decided to wait and buy it from them because of their over the top service. They made me feel like an old friend and even my wife loved the experience. Two thumbs up!!

5
★★★★★

I purchased a used Honda for my youngest daughter at Nissan of Folsom Lake and had the best car buying experience of my life. They did not have exactly what I was looking for but I decided to wait and buy it from them because of their over the top service. They made me feel like an old friend and even my wife loved the experience. Two thumbs up!!

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