Pond Center

★★☆☆☆
37.8935 -122.121
Map and Directions to Pond Center

925-283-1181

1024 Oak Hill Rd

Lafayette, CA

94549

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About Pond Center

Categories

Pets & Animals

Pets & Animals
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2.0 2
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When we decided to build a pond we looked around for local help and came up with the Pond Center. After reading some reviews online we were weary but decided to try them. What a surprise! We were helped by a young lady and a guy named Dan who answered some of our basic questions and told us to come back to speak with Steve on Saturday. On Saturday Steve was very helpful. He sat with us for almost an hour and gave us free advice and diagrams on how to build our pond and what to install- surprising since these reviews made him seem pushy and sales-only oriented. We decided not to purchase a liner or a filter but we did buy a pump. Here is the best part: the pump we bought was too small for our pond and so I tried to return it yesterday. The girl at the counter informed me that there was a 7 day return policy with a 15% restocking fee since the pump was used and thus becomes unsellable...but they would waive the 15% fee and apply all of our money towards a larger pump! No money lost at all. My husband hooked up the bigger pump last night and it is perfect! We could not have built our pond without Steve's advice, thank you to the Pond Guy!

4
★★★★☆

When we decided to build a pond we looked around for local help and came up with the Pond Center. After reading some reviews online we were weary but decided to try them. What a surprise! We were helped by a young lady and a guy named Dan who answered some of our basic questions and told us to come back to speak with Steve on Saturday. On Saturday Steve was very helpful. He sat with us for almost an hour and gave us free advice and diagrams on how to build our pond and what to install- surprising since these reviews made him seem pushy and sales-only oriented. We decided not to purchase a liner or a filter but we did buy a pump. Here is the best part: the pump we bought was too small for our pond and so I tried to return it yesterday. The girl at the counter informed me that there was a 7 day return policy with a 15% restocking fee since the pump was used and thus becomes unsellable...but they would waive the 15% fee and apply all of our money towards a larger pump! No money lost at all. My husband hooked up the bigger pump last night and it is perfect! We could not have built our pond without Steve's advice, thank you to the Pond Guy!

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The owner has a very off putting dismissive attitude. DO NOT be swayed by his "trust me' persona. We found him difficult to communicate with and, when we were less than satisfied with our water quality / filter performance it took months to get him to check it out and then once he did, he never called us to say he stopped by and determined we had no problem! Now we are paying to have another company come to evaluate our problem who, by the way, fixed mistakes for other The Pond Center customers. Spend your money elsewhere. You will be better informed, happier and more satisfied with your results.

1
★☆☆☆☆

The owner has a very off putting dismissive attitude. DO NOT be swayed by his "trust me' persona. We found him difficult to communicate with and, when we were less than satisfied with our water quality / filter performance it took months to get him to check it out and then once he did, he never called us to say he stopped by and determined we had no problem! Now we are paying to have another company come to evaluate our problem who, by the way, fixed mistakes for other The Pond Center customers. Spend your money elsewhere. You will be better informed, happier and more satisfied with your results.

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