Caliber Collision Ctr

★★★☆☆
  • 17950 Sierra Hwy

    Canyon Country, CA 91351

    Map & Directions
  • 661-298-7125

About Caliber Collision Ctr

Automotive

Automotive
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3.0 2
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I would like to express my gratitude to all the staff at Coachworks II. I dropped off my car on Monday to have the rear quarter panel and bumper repaired, and it was completed by Friday as promised for pick up. I would like to thank Juan Diaz and his staff for the professionalism and outstanding customer service. Juan really cares about his customers and has earned all of my future business. The workmanship was excellent and his technicians are highly skilled and detailed. My car was completely polished, the inside was detailed and carpets were cleaned. I was very impressed with the Juan's level of customer service. I will be back in the future.A quick note to the owner. You should be very proud to have a staff that truly cares about your business and your returning customers. I want to thank all of your staff for the highest level of service.

5
★★★★★

I would like to express my gratitude to all the staff at Coachworks II. I dropped off my car on Monday to have the rear quarter panel and bumper repaired, and it was completed by Friday as promised for pick up. I would like to thank Juan Diaz and his staff for the professionalism and outstanding customer service. Juan really cares about his customers and has earned all of my future business. The workmanship was excellent and his technicians are highly skilled and detailed. My car was completely polished, the inside was detailed and carpets were cleaned. I was very impressed with the Juan's level of customer service. I will be back in the future.A quick note to the owner. You should be very proud to have a staff that truly cares about your business and your returning customers. I want to thank all of your staff for the highest level of service.

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brought my car a week before the scheduled repair so they can call the insurance adjuster in advance to request authorization prior to me dropping my car since I did not want my car to just sit in the repair shop. They told me that it will take a week to repair the car. They called me on the scheduled return date to notify me that it will take them longer to finish with the repair since they just received authorization from the insurance company. This is because they actually did not start working on my car until three days after I left it with them, and they did not contact the adjuster until after they started working on the car.

My husband went to check on the repair status on the scheduled return day, talked to the estimator, Edward, and demanded an explanation for the delays in the repair. The estimator, got upset and actually became violent with my husband. This is completely unprofessional.

1
★☆☆☆☆

brought my car a week before the scheduled repair so they can call the insurance adjuster in advance to request authorization prior to me dropping my car since I did not want my car to just sit in the repair shop. They told me that it will take a week to repair the car. They called me on the scheduled return date to notify me that it will take them longer to finish with the repair since they just received authorization from the insurance company. This is because they actually did not start working on my car until three days after I left it with them, and they did not contact the adjuster until after they started working on the car.

My husband went to check on the repair status on the scheduled return day, talked to the estimator, Edward, and demanded an explanation for the delays in the repair. The estimator, got upset and actually became violent with my husband. This is completely unprofessional.

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