East Sacramento Hardware

★★★★☆

Home & Garden

Home & Garden
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I have been shopping at East Sacramento for many years. I feel fortunate to have a quality business like this in the neighborhood. They seem to have everything hardware and advice. I dread a long trip to a big box store

3
★★★★★

I have been shopping at East Sacramento for many years. I feel fortunate to have a quality business like this in the neighborhood. They seem to have everything hardware and advice. I dread a long trip to a big box store

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I've been shopping at East Sac Hardware for years, I'd much rather go there than to a big-box home store. The older staff know what they're talking about, unlike at the big-box stores where most of the employees don't have a clue.

3
★★★★★

I've been shopping at East Sac Hardware for years, I'd much rather go there than to a big-box home store. The older staff know what they're talking about, unlike at the big-box stores where most of the employees don't have a clue.

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East Sac Hardware is a great place in our eyes. We have shopped here and, over the years, became friends with the whole clan. Everyone at the store contributes something unique, holds a different area of expertise and a total willingness

3
★★★★★

East Sac Hardware is a great place in our eyes. We have shopped here and, over the years, became friends with the whole clan. Everyone at the store contributes something unique, holds a different area of expertise and a total willingness

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Although this spot is small compared to Home Depot, they have a niche market with the older Sacramento homes. I have found little parts for repairs around my 1922 bungalow that the bigger places don't carry. And the service is top-notch. Highly recommend.

2
★★★★★

Although this spot is small compared to Home Depot, they have a niche market with the older Sacramento homes. I have found little parts for repairs around my 1922 bungalow that the bigger places don't carry. And the service is top-notch. Highly recommend.

Pros: knowledgeable staff

Cons: limited inventory

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I think everyone in our neighborhood wants to root for a place like this, but the bottom line is, the customer service here is atrocious. I read half of the other reviews and feel like I am in the twilight zone. Friendly staff? More like hostile. I have never been treated with anything but disdain from everyone in this place. I have witnessed shouting matching between the staff, between the staff AND customers, and actually heard them tell customers to get out and take their business elsewhere. Long term staff? Seriously? Ever notice the perpetual "Help Wanted" sign? Mmmmm...Selection and Good Prices? Give me a break!! Immediate attention? More like waiting around for 10 minutes only to annoy whoever bothers to come by. And whatever you do, don't ask to return anything! I think some of the people in these reviews have seen this type of behaviour, but others will have to wait. I for one, am over the faux charm and want to patronize a place that actually realizes the value of it's patrons. I really wanted to like this place. How sad.

0
★☆☆☆☆

I think everyone in our neighborhood wants to root for a place like this, but the bottom line is, the customer service here is atrocious. I read half of the other reviews and feel like I am in the twilight zone. Friendly staff? More like hostile. I have never been treated with anything but disdain from everyone in this place. I have witnessed shouting matching between the staff, between the staff AND customers, and actually heard them tell customers to get out and take their business elsewhere. Long term staff? Seriously? Ever notice the perpetual "Help Wanted" sign? Mmmmm...Selection and Good Prices? Give me a break!! Immediate attention? More like waiting around for 10 minutes only to annoy whoever bothers to come by. And whatever you do, don't ask to return anything! I think some of the people in these reviews have seen this type of behaviour, but others will have to wait. I for one, am over the faux charm and want to patronize a place that actually realizes the value of it's patrons. I really wanted to like this place. How sad.

Pros: Adorable, but...

Cons: terrible, rude customer service

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As the owner of East Sacramento Hardware, I take pride in our excellent products and customer service. I'm sorry some people have had a negative impression of "Grandpa," he can come across a little gruff and old-school, but he really does love the customers, the store and helping people find exactly what they need.

5
★★★★★

As the owner of East Sacramento Hardware, I take pride in our excellent products and customer service. I'm sorry some people have had a negative impression of "Grandpa," he can come across a little gruff and old-school, but he really does love the customers, the store and helping people find exactly what they need.

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i've lived in the neighborhood for ten years and have always had good experiences here. when i first moved in i had a plumbing problem and the owner sold me only what i needed to fix it and further explained how, and this experience has been repeated many times there - it's one of the reasons to live in East Sac! the store has recently been remodeled to include more general interest stuff (including gardening) but the how-to knowledge is still there if you get the long term staff.

2
★★★★★

i've lived in the neighborhood for ten years and have always had good experiences here. when i first moved in i had a plumbing problem and the owner sold me only what i needed to fix it and further explained how, and this experience has been repeated many times there - it's one of the reasons to live in East Sac! the store has recently been remodeled to include more general interest stuff (including gardening) but the how-to knowledge is still there if you get the long term staff.

Pros: Friendly, honest, and knowledgeable

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If you have a 2 year old track home, you can get what you need at Lowes or Home Depot. Otherwise, you may need to look here. Home Depot has more stuff. East Sac Hardware has more variety.

Every time I go to East Sac Hardware to get a specific part, they have it. The last time I needed a fitting to connect a 1/2" gas line to a 3/4 connector. It was late so I tried both Home Depot and Lowes. No luck. The next morning East Sac HW had it. They also had the exact parts I needed to fix my sprinklers.

2
★★★★★

If you have a 2 year old track home, you can get what you need at Lowes or Home Depot. Otherwise, you may need to look here. Home Depot has more stuff. East Sac Hardware has more variety.

Every time I go to East Sac Hardware to get a specific part, they have it. The last time I needed a fitting to connect a 1/2" gas line to a 3/4 connector. It was late so I tried both Home Depot and Lowes. No luck. The next morning East Sac HW had it. They also had the exact parts I needed to fix my sprinklers.

Pros: Varied selection

Cons: More expensive than big box

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Great hardware store - the absolute antithesis of the big box Home Depot warehouse mentality. Shop at stores like this and support them!

2
★★★★★

Great hardware store - the absolute antithesis of the big box Home Depot warehouse mentality. Shop at stores like this and support them!

Pros: Good selection, friendly staff

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There are so few small excellent hardware stores like this around anymore. When there is still one out there it's probably because they are exceptionally good. Thus enabling them to withstand the lure of the big box stores. This is just such a place. I have found several things here that I had been looking for for years elsewhere, without success. They have great a great fasteners dept. and a small, but nicely selected array of stuff. They have been even been the source of great referrals to what is for years now my existing plumber and electrician.

2
★★★★★

There are so few small excellent hardware stores like this around anymore. When there is still one out there it's probably because they are exceptionally good. Thus enabling them to withstand the lure of the big box stores. This is just such a place. I have found several things here that I had been looking for for years elsewhere, without success. They have great a great fasteners dept. and a small, but nicely selected array of stuff. They have been even been the source of great referrals to what is for years now my existing plumber and electrician.

Pros: Helpful clerks. Unusual & hard to find stuff.

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I had been warned about going to this Hardware store for years by neighbors and friends. I had always been told that the owners were hostile and would "rip you off" given the opportunity. Unfortunately, I did not listen and tried to shop there recently. I was treated rudely, yelled at by one of the employees and threatened. Everyone should be warey of not only shopping here...but even going in the vicinity of this location.

0
★☆☆☆☆

I had been warned about going to this Hardware store for years by neighbors and friends. I had always been told that the owners were hostile and would "rip you off" given the opportunity. Unfortunately, I did not listen and tried to shop there recently. I was treated rudely, yelled at by one of the employees and threatened. Everyone should be warey of not only shopping here...but even going in the vicinity of this location.

Pros: None

Cons: Unfriendly, dishonest

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sorry other folks may of had problems, but i haven't. It's better than home depot, and near my home. they are nice enough and they have everything.

2
★★★★☆

sorry other folks may of had problems, but i haven't. It's better than home depot, and near my home. they are nice enough and they have everything.

Pros: close and not home depot

Cons: It'd kind of dude town, needs a woman's touch, esp in customer relations

.

I have been to this store numerous times and each time I ask my self why do I go back. I want to support local businesses but the service at this store stinks every time and the stock is as old as the guy behind the counter. I tried to get help for ten minutes, just to be ignored over and over. When I did get someone to help me, they walked off to do something else. After ten more minuets of trying to get help I left. They had four or five people working and three customers to help.

1
★★☆☆☆

I have been to this store numerous times and each time I ask my self why do I go back. I want to support local businesses but the service at this store stinks every time and the stock is as old as the guy behind the counter. I tried to get help for ten minutes, just to be ignored over and over. When I did get someone to help me, they walked off to do something else. After ten more minuets of trying to get help I left. They had four or five people working and three customers to help.

Pros: Location, Local businesses

Cons: Bad Service, Bad Stock,

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On June 4th 2008, I bought an item and on June 18th 2008 I tried to return this unopened item. The older bald guy told me that he couldn't give me a refund becasuse I bought it at 1:00pm on the 4th and it was now 1:30pm on the 18th... my 14 day return limit expired by 30 minutes!!! I thought he was kidding and when he asked me if I wanted store credit, I said no, I wanted a full refund. He told me I could leave the store then. After 5 mins of arguing with him he then told me that he would give me a refund - 10% (restocking fee). I told him that I would place the returned item on the shelf myself and that I wanted a full refund. It took me 15 more mins of arguing with him before he finally gave in and gave me a full refund.
BUYER BEWARE!!! Do yourself a favor and shop at Ace Hardward Downtown (18th and I St.) or Home Depot (Folsom & Power Inn)

0
★☆☆☆☆

On June 4th 2008, I bought an item and on June 18th 2008 I tried to return this unopened item. The older bald guy told me that he couldn't give me a refund becasuse I bought it at 1:00pm on the 4th and it was now 1:30pm on the 18th... my 14 day return limit expired by 30 minutes!!! I thought he was kidding and when he asked me if I wanted store credit, I said no, I wanted a full refund. He told me I could leave the store then. After 5 mins of arguing with him he then told me that he would give me a refund - 10% (restocking fee). I told him that I would place the returned item on the shelf myself and that I wanted a full refund. It took me 15 more mins of arguing with him before he finally gave in and gave me a full refund.
BUYER BEWARE!!! Do yourself a favor and shop at Ace Hardward Downtown (18th and I St.) or Home Depot (Folsom & Power Inn)

 

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