Katie's Pet Depot

★★☆☆☆
  • 1941 Foothill Blvd

    La Verne, CA 91750

    Map & Directions
  • 909-392-9552

About Katie's Pet Depot

Hours
Sun 10am-6pm, Mon-Sat 9am-8pm
Reservations
Make A Reservation

Pets & Animals

Pets & Animals
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2.4 5
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This place sucks!!!! There is one groomer who is quite rough around the edges to say the least. She had an attitude the whole time. Took over a half hour contacting my vet because she didn't believe my pet had it's vaccines. She shaved my dog and then charges me with a $20.00 matting fee. uh you shaved my pet you stupid idiot! Then she also charged me for a behavioral fee?!!! This is the first groomer that has ever had a problem with my beloved pet. Maybe it's her! Oh, that's not even half of it, i dropped my pet off at 9 am and he wasn't done till after 3. this place is horrible. they lost my business and i have been going there for years to buy my dog food. she is not an experienced groomer they need to send her back from whatever dump she came from. SHE DOES TERRIBLE WORK. Far from professional.

1
★☆☆☆☆

This place sucks!!!! There is one groomer who is quite rough around the edges to say the least. She had an attitude the whole time. Took over a half hour contacting my vet because she didn't believe my pet had it's vaccines. She shaved my dog and then charges me with a $20.00 matting fee. uh you shaved my pet you stupid idiot! Then she also charged me for a behavioral fee?!!! This is the first groomer that has ever had a problem with my beloved pet. Maybe it's her! Oh, that's not even half of it, i dropped my pet off at 9 am and he wasn't done till after 3. this place is horrible. they lost my business and i have been going there for years to buy my dog food. she is not an experienced groomer they need to send her back from whatever dump she came from. SHE DOES TERRIBLE WORK. Far from professional.

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NOT PROFESSIONAL GROOMERS and TERRIBLE CUSTOMER SERVICE!!!!!! I took my poodle terrier mix there to be groomed by them.. and when we come to pick up my dog around his eyes are SHAVED down to his skin. It looks like they took a double zero clipper to his face. (It looks like it hurt) :(... with no explanation or remorse all she had to say was "your dog was difficult" we have taken our dog to MANY groomers and we have had no complaints of our dog being difficult. In fact everyone LOVES him!..Keep in mind she was supposedly a PROFESSIONAL GROOMER which clearly she was not. I understand people make mistakes and its like a bad haircut...but to MAKE someone pay for a HORRIBLE grooming and have an attitude the whole time was unappreciated and disrespectful.

We were obviously not happy and requested to talk to a manager. They said Katie wasn't there and that they will let her know and have her call us. We have yet to receive a phone call.

We will never go here again for anything or recommend anyone to this pet store. I hope this DETERS anyone from taking their BELOVED pet here for anything, especially for grooming.

1
★☆☆☆☆

NOT PROFESSIONAL GROOMERS and TERRIBLE CUSTOMER SERVICE!!!!!! I took my poodle terrier mix there to be groomed by them.. and when we come to pick up my dog around his eyes are SHAVED down to his skin. It looks like they took a double zero clipper to his face. (It looks like it hurt) :(... with no explanation or remorse all she had to say was "your dog was difficult" we have taken our dog to MANY groomers and we have had no complaints of our dog being difficult. In fact everyone LOVES him!..Keep in mind she was supposedly a PROFESSIONAL GROOMER which clearly she was not. I understand people make mistakes and its like a bad haircut...but to MAKE someone pay for a HORRIBLE grooming and have an attitude the whole time was unappreciated and disrespectful.

We were obviously not happy and requested to talk to a manager. They said Katie wasn't there and that they will let her know and have her call us. We have yet to receive a phone call.

We will never go here again for anything or recommend anyone to this pet store. I hope this DETERS anyone from taking their BELOVED pet here for anything, especially for grooming.

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NOT PROFESSIONAL GROOMERS and TERRIBLE CUSTOMER SERVICE!!!!!! I took my poodle terrier mix there to be groomed by them.. and when we come to pick up my dog around his eyes are SHAVED down to his skin. It looks like they took a double zero

0
★☆☆☆☆

NOT PROFESSIONAL GROOMERS and TERRIBLE CUSTOMER SERVICE!!!!!! I took my poodle terrier mix there to be groomed by them.. and when we come to pick up my dog around his eyes are SHAVED down to his skin. It looks like they took a double zero

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You can buy crap dog food for low prices anywhere. This store has a great selection and good customer service. They have helped me special order things for my dog.

5
★★★★★

You can buy crap dog food for low prices anywhere. This store has a great selection and good customer service. They have helped me special order things for my dog.

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This is a great store if you are looking for rare pet items like specialty treats and clothing. However for the normal things like dog food etc. I would not shop here because the prices are very expensive on those items. But for the 'one of a kind' items the price isn't any more than what you would pay elsewhere.

4
★★★★☆

This is a great store if you are looking for rare pet items like specialty treats and clothing. However for the normal things like dog food etc. I would not shop here because the prices are very expensive on those items. But for the 'one of a kind' items the price isn't any more than what you would pay elsewhere.

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