Toyota San Diego

I took my Toyota tundra here to get the dent fixed that Kearny Mesa Toyota couldn't fix. The staff there was great. They informed me of the amount time it would take them to fix my truck. It was done earlier than they said and it was done right the first time. I would recommend them to anyone who owns a Toyota and needs body work done.

I stopped by to see their used car inventory but they didn't have the model I was looking for. So I left my contact info and left. A week later I started getting twice daily calls from a salesman and finally agreed to make an appointment. When I got there he had the model I was looking for but made me wait an hour before finally making me an offer (his sales price as well as my trade-in value). During the time he was supposedly 'working the numbers' I actually caught him on the phone making more sales calls, i.e., he was intentionally making me wait.

Here's the really amazing part: When I said "no thanks" to his offer and tried to leave, he wouldn't let me?! He still had my car keys from when he'd inspected it for trade-in, and for the next several minutes he repeatedly ignored my polite requests for the keys. I finally had to resort to shouting at him, making a scene in front of the other customers.

Needless to say, I would never do business with them, both because of their incredibly unprofessional hard-sell tactics and because they totally refused to negotiate the price of their (over-priced) used cars.

Our car has gone in a few times and each time the car look as good as new. i like the friendly service, the good work, and most of all the reliabilty of the car and the repair. everything is done with ease and is at a fair price. i'd recommend comming here.

Customer service in the body shop is A+. They listen to you and understand your needs, and make every effort to complete the work and return your car on your timetable.

PROS: Excellent customer service
CONS: Just plain expensive to have body work done